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Benefits of Attending

• Develop more effective CRM strategies, tactics and techniques
• Hear the latest Gartner research first on key customer-centric issues
• Share your experiences with your peers from across Europe
• Hear the visionary keynotes from the industry's top thinkers
• Learn from the CRM pioneers in the in-depth case studies
• Meet the leading providers of CRM technology in the demonstration forum and interact with the new generation of "cool vendors"
• Attack your toughest challenges in One-on-One sessions with Gartner Analysts
• Network with peers in the receptions
• Take away the complete event CD to share the knowledge with your colleagues

Who Should Attend

• Chief Customer Officers
• CRM Project Managers
• Chief Marketing Officers
• Heads of Customer Experience
• Heads of Customer Intelligence
• CEOs, line business executives and managers
• Customer service and support executives and their direct reports
• Sales and marketing executives and their direct reports
• CIOs, technology strategists, IT managers
• Business analysts
• Enterprise and solution architects
• Strategic planners, operations officers
• Consultants