Keynotes

Recognized for over a decade as one of the leading authorities on customer-focused relationship management strategies for business, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered management consulting firm. In August 2003, Peppers & Rogers Group joined Carlson Marketing Group to provide clients with world-class customer strategy, flawlessly executed, for bottom-line impact.

The Times of London has cited him among their “Top 50 Business Brains” in 2005, noting that he climbed 10 spaces from their 2003 assessment. He has been ranked by Accenture’s Institute for Strategic Change among the global “Top 100 Business Intellectuals” for two years running. Business 2.0 Magazine has named him one of the “foremost business gurus of our times,” and the World Technology Network has cited Don as an “innovator most likely to create visionary ‘ripple effects’.

After a career with IBM, Logica and others in CRM and strategy, Hugh Wilson is now Professor of Strategic Marketing at Cranfield. He directs the Cranfield Customer Management Forum (www.cranfield.ac.uk/som/ccmf), a syndicate of twelve leading companies such as IBM, Emirates and HSBC which aims to share best practice in creating profitable relationships in a multichannel world. He is listed in the Chartered Institute of Marketing’s Global Guru Gallery of “the 50 leading marketing thinkers alive in the world today”. His latest book The Multichannel Challenge, co-authored with Lindsay Bruce and IBM’s Rod Street, is published in March 2008.

Mark Raskino is a vice president and Gartner fellow in the Emerging Trends group of Gartner Research. Mr. Raskino researches emerging business technology megatrends, analyzes how CEO agendas impact IT, and co-authors Gartner's annual "CIO Resolutions." He also co-chairs Gartner's annual Emerging Trends (Spring) Symposium.