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Customer Relationship Management (CRM)
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CRM Software Worldwide License Revenue Market Size and Forecast
(Millions of Dollars)
|
| 2003 |
2004 |
2005 |
2006 |
2007 |
| 3,386 |
3,505 |
3,715 |
4,012 |
4,353 |
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Source: Gartner Dataquest (August 2004)
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| Top 5 Worldwide CRM Software New License Revenue Market Share Estimates for 2002
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| Company |
2002 Market Share (%) |
2001 Market Share (%) |
| Siebel |
24.9 |
28.5 |
| SAP |
15.9 |
10.9 |
| PeopleSoft |
4.3 |
3.9 |
| Oracle |
4.3 |
5.5 |
| Amdocs (Clarify) |
3.2 |
3.8 |
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Source: Gartner Dataquest (June 2003)
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