Application Development Application Integration & Middleware Business Intelligence & Data Warehousing Customer Relationship Management Client Platforms Communications Services Digital Documents & Imaging Emerging Technologies Enterprise Management Enterprise Networking Equipment ERP & Supply Chain Management Financial Services Government Healthcare Higher Education IT Management IT Services & Outsourcing Knowledge Support Mobile & Wireless Open Source Software Public Network Infrastructure Equipment Security & Privacy Servers & Storage Semiconductors Small & Midsize Business Technology & Society Web Services			Customer Relationship Management Topic-related Magic Quadrants: Business-to-Consumer E-Commerce Magic Quadrant, 1Q05 29 April 2005 IBM's infrastructure depth and financials, and Art Technology Group's B2C-specific functionality, make them both leaders. SAP and Oracle challenge with strong viability and potential to sell into their installed base. Niche players are viable options, depending on their B2C focus. Magic Quadrant for Customer Data Integration Hubs, 2005 20 April 2005 The customer data integration hub market has no clear leaders. Evaluate CDI hub products if you lack a single view of the customer, but understand the risks associated with the immaturity of the products. Magic Quadrant for E-Mail Active-Archiving Market, 2005 21 April 2005 The e-mail active-archiving market is beginning to separate into solutions from enterprise content management vendors and solutions from storage management vendors. Both bring different strengths to the market, but many companies are not yet ready to commit to an ECM implementation. Magic Quadrant for CRM Customer Service and Support Applications, 2005 21 March 2005 Products built around business process management are reshaping customer service and support software for the contact center. Market instability is boosting SAP and Siebel Systems, but all products will continue to have significant functionality gaps. Magic Quadrant for B2B E-Commerce and Partner Management, 1Q05 17 March 2005 Oracle and SAP lead our business-to-business e-commerce/partner management Magic Quadrant with their leveraged enterprise resource planning installed bases. IBM's integrated technology stack makes it a key challenger. Click Commerce and Comergent provide the best functional and architectural vision. Magic Quadrant for North America CRM Service Providers, 2005 14 March 2005 Despite low growth in customer relationship management software licensing, demand drives the CRM service market. Our North America CRM Service Providers Magic Quadrant indicates the consultancies customers consider for critical CRM initiatives; two are market leaders in this year's Magic Quadrant. Magic Quadrant for European CRM Service Providers, 2005 14 March 2005 Full-service, global external service providers perform most pan-European customer relationship management consulting and systems integration. However, emerging offshore ESPs are growing the fastest; local, specialized, country-specific CRM ESPs deliver high customer satisfaction Magic Quadrant for Field Service Management, 2005 22 February 2005 An emphasis on mobile enablement of field service workers will create demand for applications that support end-to-end processes, resulting in more consolidation in this market. In the Magic Quadrant, Siebel leads, Oracle challenges and small specialists face continued hurdles. Magic Quadrant for Marketing Resource Management, 1Q05 22 February 2005 Aprimo remains the only leader in the MRM Magic Quadrant, but it will be challenged by Assetlink, DoubleClick, SAP, Siebel Systems and Unica in 2005. Siebel enters the market as a challenger, while BrandWizard Technologies and Citat move to visionary positions. Magic Quadrant for Business-to-Consumer CRM Suites 12 March 2004 Siebel Systems remains a leader in the B2C Customer Relationship Management Magic Quadrant. E.piphany and PeopleSoft are visionaries. Despite progress, Amdocs, Chordiant Software, Oracle and SAP remain niche vendors. Search for other Magic Quadrants				New to Magic Quadrants? Click below to learn how they work. Learn More Read the Calendar Magic Quadrant for E-Learning Suites, 2005 15 August 2005   view quadrant    flash html To view the interactive Magic Quadrants, you need to have Flash 6 installed on your computer. Download Flash 6 plug-in Download Acrobat Reader Create Alert Magic Quadrants Search CRM Customer Relationship Management Customer Relationship and Marketing Resource Management Browse Help Desk Services Client Operations Services Print this page