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Over the past 12 months, consolidation has brought this market a step closer to maturity. Buying from the vendors covered in this document will reduce your investment risk, but you may miss out on cutting-edge technology. Over the past 12 months, consolidation has brought this market nearer to maturity. Consider buying from visionary vendors if you want cutting-edge technology and from niche players if you need a specific set of features. The market for interactive voice response systems has changed significantly. Leading vendors now have to offer improved support for Internet standards, as well as better development tools and applications. Firewalls are a mature technology, but the technology landscape and evolving threats demand continuing improvements. Firewall buyers have choices, as illustrated by Gartner's latest Magic Quadrant for the network firewall market. Unified communications technology and applications have matured considerably during the past year. When properly employed, these products offer companies significant value. The LAN market continues to mature, and vendor consolidation is likely. Cisco Systems still dominates the LAN Magic Quadrant, while HP has moved into the Challengers quadrant. We assess the main vendors in this mature and consolidating market. Software-oriented architecture offers new choices for contact centers in Europe, the Middle East and Africa. More and more firms are replacing WANs with less-expensive, IP-based virtual private networks. We categorize up-and-coming vendors whose products can often smooth the transition for small businesses and save them money. More and more firms are replacing WANs with less-expensive, IP-based virtual private networks. Here we categorize vendors whose products are generally the safest choices, though not necessarily the best for you. Consolidation in the North American contact center market is driving broad portfolio support from a decreasing number of vendors. Niche technologists must compete on price. To benefit from IP telephony, firms must start consolidating phone systems soon. But few vendors' platforms will be scalable enough for the future needs of those operating throughout Europe, Middle East and Africa. As the IP telephony market continues to focus on applications and integration with business processes, select a vendor that can offer a complete solution set, including long-term support and professional services. |
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