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Thirteen external service providers constitute the North American Data Center Outsourcing Magic Quadrant in this mature market. Access services are no longer the primary reason for picking a service provider. In 2005, finding a provider that will be stable in a changing market has become a more-important consideration. The number of consulting service providers for enterprise resource planning initiatives continues to fluctuate with the demands of end users. Nineteen companies are evaluated in the most recent Magic Quadrant for this market. Full-service, global external service providers perform most pan-European customer relationship management consulting and systems integration. However, emerging offshore ESPs are growing the fastest; local, specialized, country-specific CRM ESPs deliver high customer satisfaction Despite low growth in customer relationship management software licensing, demand drives the CRM service market. Our North America CRM Service Providers Magic Quadrant indicates the consultancies customers consider for critical CRM initiatives; two are market leaders in this year's Magic Quadrant. Our Magic Quadrant helps buyers look beyond price and technical skills when choosing a supplier of data center outsourcing services. This assessment of eight providers also looks at their vision and ability to execute. Competition intensified in 2004 as vendors tried to differentiate themselves in a market characterized by acquisitions and increasingly sophisticated products. This document can help you pick the right supplier for you. Gartner's 2004 Magic Quadrant can help to identify and evaluate the right help desk outsourcing provider to meet your technical needs. This market is expected to grow worldwide at a rate of 6.5 percent through 2008. Use Gartner's 2004 Magic Quadrant as a starting point to determine which desktop outsourcing provider best fits your strategic objectives. Traditional electronic data interchange services are evolving into general-purpose hosted integration services. Many vendors offer hosted integration, but few are leaders and few are fully committed to this market. IT managers can rely on Web hosters for basic operational expertise, but must carefully evaluate hosted offerings in application management and utility computing. Capacity exceeds demand in the managed security service provider market. The pace of consolidation will increase as smaller vendors merge or are acquired by larger infrastructure outsourcers. |
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