The Council Defines Six Rights and One Responsibility of Service Consumers That Will Help Providers and Consumers Establish and Maintain Successful Business Relationships
All cloud services customers should have some basic rights to protect their interests, and Gartner, Inc.'s Global IT Council for Cloud Services has defined six rights and one responsibility of service customers that will help providers and consumers establish and maintain successful business relationships.
Gartner has established the Global IT Council for Cloud Services to facilitate successful business relationships between cloud service providers and consumers. The Council, which consists of CIOs of large enterprises that consume cloud services and Gartner analysts, has made identifying key rights of service consumers and how they might be upheld, a key priority.
"If cloud services are commoditized, providers should offer stronger customer guarantees," said Daryl Plummer, managing vice president and Gartner fellow. "However, service providers either do not offer protections or vary greatly in the protections they do offer. We believe that the Global IT Council for Cloud Services can facilitate improvements in industry practices that will benefit not only IT customers and clients, but also developers, vendors and other stakeholders."
The Gartner Global IT Council for Cloud Services is examining the most pressing issues affecting cloud computing today, and the Council has identified six rights and one responsibility of cloud computing services consumers that it believes will enable providers and consumers to work more productively together. They include:
Seven Rights and Responsibilities Benefit Both Service Providers and Consumers
"These seven rights and responsibilities will benefit both service providers and service consumers. Respecting these rights will require effort and expense from providers, but securing the rights will encourage enterprises to put more of their business into the cloud," said Mr. Plummer. "However, the seven rights will not become a reality unless enterprises insist on them when they negotiate with service providers. We urge all enterprises to do what they can to establish these rights and responsibilities as the standard for cloud computing."
Additional information is in the Gartner report "Gartner Global IT Council for Cloud Service: Rights and Responsibilities for Consumers of Cloud Computing Services." The report is available on Gartner's website at www.gartner.com/globalitcouncil.
Mr. Plummer discusses the findings of the Gartner Global IT Council in a blog post titled “Gartner’s Global IT Council on Cloud Computing: Do You Have Rights?” It can be read on the Gartner Blog Network at http://blogs.gartner.com/daryl_plummer/2010/07/11/gartner%e2%80%99s-global-it-council-on-cloud-computing-do-you-have-rights/.
Mr. Plummer will host a free Gartner webinar on “Do Your Contracts Establish Right & Responsibilities in the Cloud?” on Wednesday, August 4, 2010 at 8:00 AM and 11 AM EDT. To register and attend the webinar, visit http://my.gartner.com/portal/server.pt?open=512&objID=202&mode=2&PageID=5553&resId=1399017&ref=Webinar-Calendar or August 4 at 11:00 AM EDT: http://my.gartner.com/portal/server.pt?open=512&objID=202&mode=2&PageID=5553&resId=1399113&ref=Webinar-Calendar
A panel of Gartner analysts and CIOs will discuss the recommendations of the Gartner Global IT Council for Cloud Services at Gartner Symposium/ITxpo in Orlando, FL., at 8 a.m. EDT on Wednesday October 20, 2010. More information is available on the event website at www.gartner.com/us/symposium.
About the Gartner Global IT Council
The Gartner Global IT Council brings together IT leaders to discuss a chronic challenge and to develop a common approach to solving it. A Council is facilitated and moderated by Gartner, but it represents the members' views, not necessarily Gartner's views. Council meetings encourage free, open-ended discussion that will result in actionable real-world recommendations and drive fundamental changes in the way the IT industry works.
The Gartner Global IT Council for Cloud Services includes CIO members from companies including Dow Jones; Lincoln Laboratory, Massachusetts Institute of Technology; Home Box Office; American Life Insurance; Orkla; Tata Steel; Estee Lauder; International Finance Corporation; Pirelli; Marathon Oil; State of Michigan; and Anheuser-Busch InBev.
Gartner, Inc. (NYSE: IT) is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner's comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit www.gartner.com.
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