Gartner

Newsroom

STAMFORD, Conn., December 5, 2011 View All Press Releases

Gartner Announces Rankings of Its 2011 Healthcare Supply Chain Top 25

Cardinal Health Captures the No. 1 Slot in the Third Annual Healthcare Supply Chain Rankings

Gartner, Inc. has released the findings from its third annual Healthcare Supply Chain Top 25. The research focuses on the healthcare value chain's pursuit of high-quality patient care at optimal economic cost. The Top 25 ranking for 2011 identifies organizations using their supply chains to improve the patient care experience.

"Value chain leadership in a range of foundational and collaborative capabilities has allowed these organizations to make great strides in enabling high-quality patient care at optimal economic cost," said Barry Blake, research analyst at Gartner.

"This year we see commonality between the strategies supply chain organizations from across the different segments are pursuing," Mr. Blake said. "Supply chain and customer segmentation, working capital optimization, resiliency, talent management, standardization and, of course, collaboration are mentioned in nearly every strategic supply chain document we've reviewed. Healthcare can learn about these capabilities from other industries, but ensuring success in execution depends on the experience and expertise of leadership within the industry."

For several years Gartner has advocated the importance of joint value creation as the force that can lead to the adoption of "patient-based moments of truth" and a more cost-effective, quality-driven value chain. While this messaging is sometimes met with skepticism by practitioners who struggle to quantify the benefits of joint value creation, Gartner's ranking highlights the leaders pursuing these goals and reaping benefits from them.

"In analyzing our list this year, we see a ranking that demonstrates the importance of maintaining focus on both internal and external collaboration as the vehicle to drive industrywide change," Mr. Blake said. "Leaders here are persistent in applying smart and thoughtful pressure to persuade their organizations to adopt processes and metrics that ultimately will lead to cost and quality enhancements for the patient."

Cardinal Health captured the No. 1 spot this year. A complex combination of connected businesses, Cardinal Health combines the varied strengths of a medical surgical distributor, a pharmaceutical wholesaler and a large manufacturer. Its financials, relative to peers, remained impressive, even though its return on assets (ROA) dropped this year, and its Inventory Turn performance remained essentially the same. Cardinal made significant gains in the opinion component of the poll, a reflection of the credibility it has established with healthcare providers, manufacturers and the analyst community. Cardinal has the closest thing to a "one-stop shop" in serving providers and gets credit for having a unique ability to support its trading partners.

 

Table 1: The Healthcare Supply Chain Top 25 for 2011

Rank

Company

Three-Year Weighted ROA (2008-2010)

Inventory Turns (2010)

Thomson Reuters 10 Top Health System Percentile Score

Peer Opinion

Gartner Opinion

Composite Score

1

Cardinal Health

4.0%

13.4

 

753

231

7.46

2

Mercy

 

 

53.7

693

220

7.34

3

BD

13.6%

 

 

696

284

7.10

4

Mayo Foundation

 

 

98.9

483

181

7.06

5

Owens & Minor

5.9%

10.2

 

669

202

6.53

6

Johnson and Johnson

13.4%

3.5

 

707

211

6.46

7

Intermountain Healthcare

 

 

72.3

461

143

6.20

8

Abbott

9.5%

4.6

 

772

170

6.10

9

Novartis

8.7%

2.4

 

423

301

5.65

10

Geisinger Health Systems

 

 

79.3

371

130

5.56

11

Cleveland Clinic

 

 

80.4

500

75

5.32

12

AmerisourceBergen

3.7%

14.5

 

466

88

5.03

13

Boston Scientific

-5.1%

2.9

 

574

245

4.95

14

McKesson

3.9%

11.5

 

390

148

4.93

15

Bristol-Myers Squibb

18.8%

4.4

 

239

121

4.38

16

BJC Healthcare

 

 

91.2

278

29

4.21

17

CVS Caremark

5.6%

7.1

 

322

126

3.94

18

Baxter

10.5%

2.9

 

454

72

3.73

19

Pfizer

4.8%

1.9

 

251

216

3.70

20

AstraZeneca

13.9%

3.8

 

305

79

3.67

21

UPMC

 

 

70.5

188

64

3.58

22

Alcon

23.3%

2.4

 

252

32

3.50

23

GlaxoSmithKline

8.1%

2.0

 

270

153

3.46

24

Amgen

11.0%

1.1

 

370

100

3.46

25

Kaiser Permanente

 

 

67.7

342

11

3.39

Source: Gartner (November 2011)

 

Mercy, which is supported by its supply chain division ROi, moved up one spot from last year to take the No. 2 position this year. It did well based on the strength of its opinion score, and it remains the highest-ranked health system for the third year in a row. Mercy's laser-like focus on supply chain excellence and the credibility it has achieved with both its clinical and business leadership is admirable by any industry's standards. Mercy's respect in the industry overcame a relatively low quality of care score compared with its peers in the Top 25.

 

BD, ranked No. 3, moved into the Top 5 for the first time in Gartner's ranking. Consistent financial performance in both ROA and inventory turns, along with a strong surge in peer recognition, particularly from healthcare providers, fueled its move up the ladder.

 

Mayo Foundation moved up from eighth place in last year's ranking to fourth place based on the strength of its quantitative metrics and a large increase in recognition from peers and the analyst community. Mayo continued to relentlessly focus on supply chain excellence and standardization across all its facilities.

 

Owens & Minor rounded out the top 5 ranking. Its drop from the top spot was driven more by the relative strength of the top four companies than any specific weakness at O&M. Its decline can be primarily attributed to a slight decrease in inventory turns and a larger drop in peer recognition over the previous year. However, recognition from analysts increased over the prior year.

 

Gartner advises companies aspiring to a Top 25 ranking to seek out leaders and learn key value chain lessons from Top 25 organizations.

 

"Build a supply chain vision and strategy that connects your current and aspirational supply chain capabilities to the pursuit of high-quality, cost-effective patient care," Mr. Blake said. "Ensure your organization can sustain the journey to more patient-centric value chain strategies by establishing the execution discipline and governance to maintain consistent momentum for your change initiatives."

 

More detailed analysis is available in the report "The Healthcare Supply Chain Top 25 for 2011." The report is available on Gartner's website at http://www.gartner.com/resId=1862115.

 

About the Healthcare Supply Chain Top 25 Methodology

Consistent with Gartner's Top 25 research methodologies, the Healthcare Supply Chain Top 25 ranking is derived from two main analyses: quantitative measures and opinion. Quantitative measures provide a view into how companies have performed in the past. The opinion component offers an eye to supply chain leadership and demonstrated value chain collaboration, which is a crucial characteristic of the supply chain ranking. These two components are combined into a total composite score.

Health systems have vastly different operating models compared with manufacturers, distributors and pharmacies. Therefore, Gartner utilized different quantitative assessment metrics for these two major segments of the healthcare value chain.

Contacts
About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 14,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,100 associates, including more than 1,460 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.

Gartner Insight
Gartner Webinars