Press Release

STAMFORD, Conn., January 16, 2012 View All Press Releases

Gartner Announces Customer 360 Summit 2012

March 14-16, Orlando, Florida

When: March 14-16

Where: Gaylord Palms, Orlando, Florida

Members of the media can register for the event by contacting Christy Pettey at

For complete event details, please visit the Gartner Customer 360 Summit Web site at

Details: Gartner Customer 360 Summit delivers complete coverage of the new strategies and technologies that are enabling organizations to better understand and engage their customers, build loyalty and grow the business.

In 2.5 days experience 50+ sessions focused on helping you deliver a world-class customer experience, integrate sales and marketing (new!) and use analytics to deepen relationships and drive growth. The event is designed to help CMOs,senior sales and marketing leaders and customer experience and services professionals, better leverage the latest technology developments to deliver more effective marketing and integration within the business units to deliver business value and greater ROMI.

*Seth Godin, Best-Selling Author and Entrepreneur: Mr. Godin will focus on the realities of our post-industrial world and how ideas that spread win, that stories rule, not facts, and that remarkable products and services are the most profitable and most likely to succeed.

 *Gartner Keynote: Top Trends for 2020: This session looks at the top trends that will impact sales, marketing, customer service, customer management and CRM professionals over the next eight years.

*Gartner Keynote: The New Role of CRM in the Age of the Empowered Customer: This panel of C-level executives, presented by the Chief Marketing Officer (CMO) Council and Gartner, will discuss where and how innovation is being driven through better marketing and technology integration

*Gartner Keynote: What to Do Monday: When attendees return from the Gartner Customer 360 Summit, they will have key project and priority decisions to make based on the information at this event.  How should they consider and prioritize what to do next?  This interactive keynote will help prepare the “to do list” for that first Monday back at the office.

Leading providers of customer relationship management (CRM) solutions will be exhibiting at the conference. A listing of current exhibitors is available in the Exhibitor Directory at

Join the discussion on Twitter using #GartnerCRM.

About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior information technology (IT) leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to supply chain professionals, digital marketing professionals and technology investors, Gartner is the valuable partner to clients in more than 11,000 distinct enterprises. Gartner works with clients to research, analyze and interpret the business of IT within the context of their individual roles. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has almost 9,000 associates, including 1,900 research analysts and consultants, operating in more than 90 countries. For more information, visit

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