As Chief Marketing Officers (CMOs) lead growth initiatives designed to take their organizations into the digital era, professional services providers rooted in marketing services and traditional business consulting are aggressively expanding their brands to prove that they can help the CMO get digital transformation initiatives off the ground.
Gartner analyst Richard Fouts takes a look at the current and future direction of the market for digital transformation consulting services.
The rise of digital marketing gives the marketing services sector permission to play in the business transformation space. The traditional players, strategic advisory organizations with industry, management, and analytical skills, that have dominated the business consulting space for years are also very well entrenched in the space. But the big players from marketing services are heating up the competition.
Demand for these services is quickly moving beyond media, retail and financial services; sectors facing obvious disruption. Growth from all sectors is accelerating as opportunities emerge from go-to-market innovation, the Internet of Everything and business models becoming software.
Today’s surge in demand is coming from pressures to automate the front office, opening the doors to the marketing services sector even wider, especially those with known track records in strategic marketing, creative services and user experience (UX) design. The demand for skilled UX professionals, those with deep cognitive, mobile and gamification skills, will continue to grow due to a plethora of front office transformation initiatives.
Another big shift in modern transformation is the influence of today’s youth. The current generation is more computer savvy, more wired and more socially networked than any demographic in history. As a result, this generation’s expectations of work and entertainment are completely different than those that came before them. Savvy executives realize that the experience demanded by tomorrow’s business leaders won’t be shared unless it’s subtly integrated into a brand story that creates a positive outcome worth talking about.
Gartner offers recommendations when shopping for transformational consultants:
Know Your Business Before You Transform It - In a world where transformation is happening fast, providers know they must bring industry knowledge to every engagement. But that doesn’t mean abdicating knowledge of the business to the consultants. CMOs should develop their own scenarios of how they see their customer experience changing before engaging the experts.
Test the Transformation Consultants Skills Before Signing – CMOs should not to sign an agreement until the skills of the firm’s best transformation consultants have been tested, as evidenced through references and interactive, pre-engagement working sessions. Take envisioned scenarios to the providers under a non-disclosure agreement (NDA) and ask for validation and critique. Experience their thinking and methodology first hand, before signing the contract.”
Prepare to Commit - , Money spent on digital transformation consulting services will get little return if some risks are not taken. CMOs should have vice presidents of marketing in place to focus on current revenue while they tackle the organizational upheavals that accompany transformational initiatives.
Additional information on digital transformation consultants can be found in the report “Leverage Digital Transformation Consultants to Adapt to the Digital Age.” The report can be found on Gartner’s website at http://www.gartner.com/resId=2580120.
Mr. Fouts will provide additional insight into telling your story in the digital age at Gartner Symposium/ITxpo 2013 taking place October 6-10 in Orlando, Florida.
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. Gartner's annual Symposium/ITxpo events are key components of attendees' annual planning efforts. IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency.
Additional information for Gartner Symposium/ITxpo in Orlando, October 6-10, is available at www.gartner.com/us/symposium. Members of the media can register for the event by contacting Christy Pettey at firstname.lastname@example.org.
Additional information from the event will be shared on Twitter at http://twitter.com/Gartner_inc and using #GartnerSym.
Upcoming dates and locations for Gartner Symposium/ITxpo include:
October 6-10, Orlando, Florida: www.gartner.com/us/symposium
October 15-17, Tokyo, Japan: www.gartner.com/jp/symposium
October 21-24, Goa, India: www.gartner.com/in/symposium
October 28-31, Gold Coast, Australia: www.gartner.com/au/symposium
November 4-7, Sao Paulo, Brazil: www.gartner.com/br/symposium
November 10-14, Barcelona, Spain: www.gartner.com/eu/symposium
Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in over 9,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,400 associates, including more than 1,480 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved.