Small and midsize businesses and outsourcers seem to be made for each other. One typically lacks skills and the other specializes in delivering those skills at an affordable price.

Performance measures are critical requirements to govern outsourcing services. Agreement on roles and responsibilities, measurements, and accountability is the foundation for demonstrating outsourcing business value.

Gartner reviews what seven top equipment vendors and IT services providers charge for supporting desktop hardware in France, Germany and the United Kingdom. Knowing average prices helps you negotiate a better deal.

Gartner's positioning of the 14 external service providers in the North American Data Center Outsourcing Magic Quadrant reveals that experience and attention to a market really do help to create leaders.

Business process outsourcing adoption among small and midsize businesses differs markedly from large businesses. To succeed in this market segment, vendors must focus on market factors unique to SMBs.

Many companies would benefit from outsourcing part of their application development process, and keep the remainder in-house. Here’s how to determine what approach is best for you.

5 December 2003

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