Through 2007, evolving business conditions will drive enormous changes in business models, which will cause the continued evolution of new and improved business applications. The virtual enterprise — an agile, collaboration-enabled, real-time-oriented entity focused on core competencies — will continue to emerge. Successful collaboration will, in turn, require enterprises to expose and leverage intellectual capital as they pursue increasingly demanding customers. These changes will continue to drive the evolution of business applications. As new functionality and architectures grow to support new business demands, deployment strategies, vendor delivery methods and markets, the vendors will simultaneously have to deliver on substantial product development, while fundamentally changing their business models. For users, new skills, new views of enterprise architecture and more-specific ways of evaluating vendors will be critical to successful application deployment, where success will be defined by measurable business results.  Read more		Claudio Marcus research director, Gartner Research Brian Zrimsek Editor in Chief ERP II, Supply Chain and Manufacturing

			Prepare for the Changing Business Application Landscape 5 December 2002 Joel Wecksell  Bruce Bond  Driven by a weak economy, the business application market continues to undergo major change. Enterprises must refocus CRM, ERP II and SCM initiatives in coordination with evolving market realities and application architectures.
			CRM in 2003: Getting Down to Business 5 December 2002 Adam Sarner  In 2003, enterprises and vendors will adopt a new, incremental approach to the three pillars of customer relationship management: sales, marketing and customer service.
			Don't Ignore Your Back-Office Applications in 2003 9 December 2002 Yvonne Genovese  Resource-constrained environments demand greater returns from IT investments. Enterprises must appropriately assess their administrative, enterprise resource planning, supply chain management and sourcing applications.

	Business Applications Won't Change; Expectations Should 2 December 2002 Scott Nelson  Get more pragmatic in customer relationship management and enterprise resource planning system evaluations. With clear and measurable business objectives, derive more value from business applications than other IT investments.		The 2007 Business Application Vendor Landscape 2 December 2002 Yvonne Genovese  The business models and expectations surrounding business applications, such as enterprise resource planning, are changing. Vendors will need to be smarter in how they put their solutions together.
	Enterprise Application Architecture: New Challenges Ahead 2 December 2002 Jeff Comport  As the buyers' market continues, vendors using architecture to maintain customer accounts will face extinction. Enterprises should seek vendors that contribute to open architectures and enterprise IT and business objectives.		CRM in 2003: Light at the End of the Tunnel 5 December 2002 Scott Nelson  Claudio Marcus  A protracted economic downturn and a willingness to learn from past mistakes have laid the foundation for a brighter 2003 for customer relationship management.
	Predicts 2003: Marketing Will Become Accountable 27 November 2002 Gareth Herschel  Adam Sarner  Claudio Marcus  Walter Janowski  Marketing has entered the age of accountability. Expect such a focus to affect and test customer loyalty programs, privacy protection, overall spending and marketers' skills in 2003.		Predicts 2003: Sales Technology Goes Back to the Basics 3 December 2002 Joe Galvin  Robert Desisto  Dale Hagemeyer  Enterprises will reconsider grandiose strategies in 2003, as sales organizations embrace cost-effective and focused sales technology deployments.
	Predicts 2003: Proving the Value of Customer Service 21 November 2002 Michael Maoz  Esteban Kolsky  Enterprises are drowning in customer information, but a lack of effective metrics and accompanying processes will prevent them from making informed, real-time decisions during interactions that deliver business value to both customer and business.		EMEA Faces New CRM Reality in 2003 5 December 2002 John Radcliffe  Alexa Bona  Ed Thompson  Claudio Marcus  Jim Davies  Jennifer Kirkby  Steve Blood  Brian Wood  As more-realistic expectations about customer relationship management and the economy spur change for vendors and customers, there will be more EMEA focus on specific software and service markets.
	Put Corporate Performance to the Test in 2003 6 December 2002 Lee Geishecker  Frank Buytendijk  In 2002, acceptance of corporate performance management advanced. 2003 will be the real test for enterprise adoption and success.		ERP II 2003: The Year of the Version Upgrade 5 December 2002 Lee Geishecker  Yvonne Genovese  Brian Zrimsek  Most enterprise resource planning users are near the end of the supported life cycle of their software. To remain on a supported version after 2005, or to hope to achieve ERP II, they must act during 2003.
	Real-Time Enterprises Need ERP II and Other Applications 26 November 2002 Lee Geishecker  Yvonne Genovese  Brian Zrimsek  Real-time enterprises require expanded business application functionality, supported by changes in manual process activities and metrics. Enterprise resource planning II is a necessary, but not the only, element in this initiative.		Product Life Cycle Management Predictions for 2003 5 December 2002 Kenneth Brant  Marc Halpern  Sales of PLM software and services will increase during 2003 as the economy improves. Manufacturers that have not started a PLM effort should begin by defining how products will contribute to business performance targets.
	Manufacturers Will Bear Burden of IPS in 2003 9 December 2002 David Hope-Ross  Kenneth Brant  Marc Halpern  Manufacturers won't have strong commercial software options for integrated plant systems in 2003. They must take steps to define architecture and sourcing practices to minimize IPS deployment risks.		Strategic Sourcing Predicts 2003: Impending Change 5 December 2002 David Hope-Ross  The criteria for success in the strategic sourcing application market are changing. In 2003, the market will be reinvented, offering users ample opportunities for benefit and unforeseen challenges.
	Thriving in Supply Chain Management Market Chaos in 2003 9 December 2002 Karen Peterson  Jeff Woods  Andrew White  In 2003, the major supply chain management market dynamic will be a continued contraction of license revenue for SCM software vendors. Market conditions can be leveraged to negotiate favorable terms with SCM vendors.