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Part 2 focuses on the hype surrounding specific applications such as Customer Relationship Management (CRM), business intelligence and supply chain management.
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Business Intelligence
The business intelligence market is one of the few software markets that is still growing and there are many new developments. More than ever, enterprises need to take an infrastructural approach to be ready for these new technologies.
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Consumer Technologies
As digital technologies replace analog for consumer products, high-speed wireless bandwidth will be increasingly important to connect devices for the home.
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Content Management
Content management technologies deliver business value, even in difficult economic times. Enterprises should distinguish between core technologies and emerging trends through a review of the CM hype cycle.
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Customer Relationship Management
Customer relationship management is maturing as a business strategy, but many aspects of CRM are more hype than reality. Enterprises should be careful about exposing clients to these technologies until they prove their value.
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E-Workplace Technologies
It's often difficult to predict how e-workplace technologies will evolve because of the complex interplay of human and technical factors they represent.
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IT Services
The $556 billion worldwide IT services market encompasses a huge range of services, both mature and nascent. The Hype Cycle for IT Services, 2003, analyzes the most important, high-profile IT services on a worldwide, holistic level.
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Knowledge Management
Knowledge management is becoming a critical business discipline as enterprises seek to enhance competitiveness in real time and ensure the reliability of information to support real-time decision making,
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Portal Ecosystems
Several portal technologies are fully mature. Others are on the verge of productivity, but need better integration, which should be helped by better integration standards.
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Supply Chain Management
Not all supply chain management products are as mature as vendors and the press would like you to believe.
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Get answers to frequently asked questions and learn the history of Gartner Hype Cycles
Learn More
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