Part 3 of this special report takes a look at the hype surrounding specific industries including financial services, healthcare, manufacturing and utilities. CRM in Financial Services The financial services industry has been a leading adopter of customer relationship management technology. Financial services providers should carefully evaluate emerging cross-industry and vertical CRM options. Financial Services Technologies Financial services providers need to develop a viewpoint on emerging trends and technologies. Use this Hype Cycle as a starting point. Government Technologies During the next 10 years, IT will play an even greater role in maintaining and improving government services. Healthcare Payer Organization Technologies In 2003, critical technologies on our Hype Cycle for healthcare payer organizations support application integration, data exchange and data presentation. Healthcare Provider Technologies The technologies in the healthcare providers' Hype Cycle support important business requirements, including quality-of-care improvements, medical error reduction, cost control and information sharing. Life Sciences Technologies In 2003, critical technologies for life sciences firms support discovery collaboration, faster speed to market from automated clinical trials and manufacturing execution. Manufacturing Technologies New technologies can help manufacturing enterprises integrate their IT infrastructures, enhance interaction with their customers and partners, and refine their business processes. Retail Technologies Use this Hype Cycle to help time the introduction of new technology into your retailing business. Transportation Technologies Effective IT solutions, or the lack thereof, can be a survival issue in the fast-paced but low-margin transportation industry. Utility Technologies A desire for improved productivity and cost management continues to motivate utilities' technology investments. Security mandates following the attacks of Sept. 11 are also driving IT investments.

Get answers to frequently asked questions and learn the history of Gartner Hype Cycles  Learn More Dial in, listen in, and speak with Gartner analysts about the Hype Cycle Special Report Hype Cycles 2003: An IT Maturity Assessment Wed, 23 July 2003  Full Details You need to install Macromedia Flash Player 6™ to view interactive Hype Cycles.  Download Flash 6 plug-in Also, you'll need the Adobe Reader® to view the PDF versions.  Download Acrobat Reader Create Alert Hype Cycle Emerging Trends Emerging Technologies Search Hype Cycle Emerging Trends Emerging Technologies Browse Emerging Technologies E-Commerce and the Internet Need to look up a term?   Check out our glossary Print this page