A variety of additional Service options for collaboration with Gartner analysts and consultants are available. A targeted selection is described below. Get the condensed and tactical advice you need, when you need it.

To effectively meet the challenge of providing cost-effective services to the public, governments must examine alternative forms of information technology (IT) services delivery. This may include the use of private sector companies to replace all or part of internal IT operations. In response to increased interest in evaluating this option, Gartner has developed a new approach to assisting our clients in developing sourcing strategies that address unique government objectives.

Benefits:
• A workshop conducted by Gartner consultants
• Achievement of maximum cost savings
• A structure and proven methodology that fosters consensus among the various stakeholders
• Identification and review of all reasonable alternative solutions
• Initial opportunity assessment studies
• Request for proposal (RFP) development and vendor selection
• Outsourcing agreements and contract management
• Structured service-level agreements
• Transition oversight between outsourcer and ongoing management

The Gartner Fast Track Selection and Negotiation solution dramatically accelerates the process of selecting the right service provider while enabling you to negotiate a contract that best protects your interests.

Benefits:
• A workshop conducted by Gartner consultants
• Objective decision-modeling tools
• Pricing intelligence
• Proprietary Fast Track process
• Realistic expectations for achieving cost and service benefits
• Finalizing of terms and conditions
• Establishment of a cooperative governance model
• Provider candidate list
• Service-level agreements
• Scoring model
• Pricing model
• Provider offer commentary
• Retained organization and governance design
• Innovation scenarios

The Gartner Business and Technology Innovation solution provides a mechanism for you to respond effectively to business opportunities by exploiting the joint capabilities of your firm and those of your service provider.

Benefits:
• A workshop conducted by Gartner consultants
• Development of processes that identify business/technology opportunities and threats
• A set of action plans for exploiting innovation opportunities of high potential business value
• Practical recommendations for business improvement that reinforce the overall value of the relationship
• A stronger business relationship based on recognition of mutual business needs
• Quarterly forum with Gartner analysts that identifies trends in business and technology that can potentially impact your business:
• Innovation Visioning Workshop-"What Can We Do?"
• Business Context and Choices Workshop-"What Should We Do?"
• Actionable Innovation Workshop-"What Will We Do?"

The Gartner Relationship Performance Assessment is a process for ensuring that long-term deals stay on track for the benefit of both you and your service provider.

Benefits:
• A workshop conducted by Gartner consultants
• Clear and mutual understanding of the criteria for success
• Means of tracking the success of the deal over the long term
• An overall rating of the relationship
• A rating of each of the four key elements: Alignment and Vision, Contract and Relationship, Price and Service Levels, and Customer Satisfaction
• Target ratings for the next assessment period
• An identification of the key problem areas and recommendations for improvement

The Gartner Organization Design Overview evaluates the structure and work processes of the IT organization and creates alternative design options that help the organization more effectively achieve its strategic goals.

Benefits:
• An objective appraisal of performance issues related to the current work processes and structure of the IT organization
• Multiple options for organization design, with the benefits and challenges of each option
• Recommended changes to high-level work processes and key roles
• Increased capability to meet the strategic goals of the organization, by realigning the organizational structure
• Improved utilization of human capital, with improvement in handoffs and reduction in work-around efforts
• Enhanced potential for quick response to new and changing business opportunities
• Preliminary management presentation that outlines options for restructuring the IT organization to deliver on business expectations more effectively
• Final management presentation that details the client's selected option of a particular organizational structure, summary role descriptions and, where impacted, high-level business process flowcharts
• Implementation principles and communication guidelines

Successfully managing the human capital components can mean the difference between the success and failure of a strategic sourcing engagement. Gartner provides a comprehensive set of Human Capital Outsourcing solutions that support the seamless transition to an outsourced model.

Benefits:
• Identification of HR requirements for incorporation into the outsourcing Statement of Work
• HR strategy and plan that supports an outsourcing engagement from evaluation through transition
• Minimized business disruption through effective transition planning
• An understanding of how to meet your human capital cost objectives in an outsourced environment
• Creation of a framework for managing ESP relationships
• Defined organizational structure that ensures delivery on service-level agreements
• Defined roles and processes necessary to operate successfully in an outsourced environment
• Development of a communication plan that increases employee acceptance, minimizing unplanned turnover

The Gartner Skills Inventory provides a quick and easy way to collect skills information from your IT organization. This Web-based tool will help your organization develop a "snapshot" of resident IT skills, provide needed insight into critical skill gaps and proactively guide training efforts for in-demand skill sets.

Benefits:
• High-level overview of key findings with a summary of collected data reflecting current skills/competency profiles and associated proficiency levels
• Recommendations for improving the organizational capability based on data findings
• Recommendations for implementation of a Skills and Competencies Management program
• Master Report-a list of all employees that participated in the skills survey, the skills and competencies that they possess and their level of proficiency in each of the skills and competencies
• Custom Report-one custom report with two selection criteria summarizing the skills by selected group

The OFA consists of four major modules that evaluate the following four critical areas: the price of the service, the service levels delivered, the contract's pricing terms and the responsibilities of the SR and SP. Each of the modules strives to enhance the benchmark capabilities by providing added insight into areas unique to an outsourced environment. The four modules include:

• IT benchmark
  Adjusted for the outsourced environment, the benchmark provides a comparison of similar environments through a consensus model and peer group selection.
• Service-level agreement (SLA) assessment
  The SLA assessment provides a comprehensive review of up to 10 service levels.
• Contract pricing terms review
  This review includes the key areas of the contract that pertain to pricing and involves a survey approach and a review of the contract language.
• Responsibility assessment
  Utilizing input from the SR and SP, a responsibility matrix is developed that identifies the party responsible for the various deliverables in the IT environment.

The OFA helps the SR and SP evaluate the competitiveness of the current agreement in terms of price and service levels for a specific IT area.

Benefits:
• Assesses price and performance to provide the SR and SP with an understanding of the engagement value as compared with similar peer groups
• Identifies areas that impact pricing and provides comparative data to define
acceptable standards for IT service levels
• Aligns SP delivery with SR expectations
• Resolves SR/SP differences with an independent third party
• Improves planning efforts through an overall understanding of industry trends, year-to-year performance and price comparisons

Standard Deliverables:
• IT Benchmark Deliverables
• Three on-site meetings: kickoff, preliminary review and executive management presentation
• Consensus cost model analysis (adjusted for price comparison)
• Technology, Organization and Process (TOP) model analysis
• Comparison with database of peer organizations based on operations, geographic area and IT complexity
• Strategies for improved performance (SIPs)
• Assessment Module Deliverables
• Contract pricing terms review
• Responsibility matrix
• Service-level agreement assessment
• Analyst Inquiry
• Gartner Measurement provides telephone access to its service analysts for questions regarding hardware capabilities, various metric-related measurements, SP announcements, implementation of the recommended SIPs or other issues related to the tool.

The Competitive Bid Assessment (CBA) evaluates the market price for IT services as if they were provided to the service recipient (SR) by a service provider (SP). The price and services are compared to a peer group with similar IT environments. CBA provides a quick answer to the question, "Is this a good market price for the services?"

The CBA consists of three major components that evaluate the market bid for the defined workload. The following areas are assessed: the bid price of the service within the Gartner consensus model, the common service levels from the Gartner SL100 database and the peer pricing points for comparison.

• Competitive bid price
  Indicates the expected bid price for the services within the Gartner consensus model. The price provides insight into normal pricing conditions in the market; however, pricing conditions can vary based on unique circumstances within the engagement or market.
• Service level
  Provides the commonly observed and Gartner-recommended service levels contracted for in outsourcing engagements. This includes up to 10 service levels per IT area.
• Peer group comparability
  offers a view of the peers and the extent of the pricing variation for the environment being assessed.

The CBA helps the SR and ESP evaluate the competitiveness of the current market price for a specific IT area.

Benefits:
• Assesses price to provide the SR and ESP with an understanding of the engagement value as compared with similar peer groups
• Provides comparative data to confirm a response to a request for proposal (RFP)
• Confirms that a submitted response to an RFP is market based in terms of pricing
• Allows for single-source renewals through the CBA's confirmation of the price
• Aligns ESP delivery with the SR expectations
• Resolves SR/ESP price/service differences with an independent third party

Standard Deliverables:
• Three conference call meetings: kickoff, preliminary review and management presentation
• Gartner consensus model peer analysis (adjusted for price comparison)
• Comparison with peer enterprises in database based on high-level input to define operations, geographic area and IT complexity
• Service levels for the IT area from the Gartner SL100 database

Additional Deliverables:
• On-site support at a to-be-determined cost per day plus travel expenses
• Contract negotiation support through Gartner Consulting
• Added analysis on a custom price basis

In these one-day sessions a Gartner analyst is on-site to discuss a topic that is of particular interest to you. Topics include:

• Strategic Sourcing-The New Critical Competency
• Sourcing Strategies and Best Practices
• ESP Proposal and Contract Reviews
• Value-Based Contracting
• Managing Outsourced Operations
• Managing the Multi-Sourced Enterprise
• Government Outsourcing Issues and Options
• The Outsourcing Re-evolution
• Strategic Sourcing-What Customers Really Want
• Procuring the Right-Fit Technology
• Eliminating License Confusion

The following Dataquest clusters are also available:
• Business Strategies Worldwide
• Enterprise Solutions Worldwide
• Global Industries Worldwide
• Infrastructure Support Services Worldwide
• IT Services Asia/Pacific
• IT Services Europe
• IT Services Japan
• Network and Internet Worldwide
• Outsourcing Worldwide
• Services Market Metrics Worldwide
• Small and Midsize Businesses North America

Dataquest clusters include:
• Market Trends-key market events and trends to present an overall analysis of the competitive landscape for the market
• Statistics: Forecast and Market Share Databases-detailed and comprehensive
five-year market/product growth forecasts and market share estimates
• User Studies-primary research surveys and analysis to understand end-user purchasing behavior, intentions, attitudes, etc.
• Focus Reports-in-depth analysis on hot topics at a level of detail relevant to specific vendors within the market sector
• Inquiry-Direct response to your questions with industry analysts

This peer exchange group offers companies with similar interests, compatible philosophies and/or comparable IT environments an open, sharing environment in which they can exchange strategic and tactical ideas on technology asset management and procurement issues (equipment, software, policies, processes, staffing, procurement, etc.).

This peer exchange group offers companies with similar interests, compatible philosophies and/or comparable IT environments an open, sharing environment in which they can exchange strategic and tactical ideas on business and technical issues surrounding outsourcing management.