Gartner Announces the IT Operations Directors Membership Program During a Critical Juncture for IT Management
STAMFORD, CT, June 10, 2003 — IT operations are under increased pressure to run like a business, reduce costs, reduce risks and improve quality of service. Gartner, Inc. (NYSE: IT and ITB) today announced the availability of the Gartner IT Operations Directors Membership Program, which brings together expertise from across Gartner that is tailored specifically to the business and technology issues of IT operations management.
"The role of IT operations is changing dramatically, and within five years, IT managers will wonder how they managed with current IT operational processes," said Donna Scott, vice president and distinguished analyst for Gartner. "One major shift is the move from component orientation, such as networks, storage and applications, to managing business-oriented, end-to-end IT services. Business units are driving this evolution because they want end-to-end IT services that support business processes and perform to meet their needs."
Gartner estimates that only 20 percent of large businesses will meet these demands and make the transition from component-oriented to end-to-end IT service management, including setting end-to-end IT service-level agreements (SLAs) and managing service delivery to the SLAs.
IT Operations Directors Membership Program offers access to the full power of Gartner in this program that combines relevant research, targeted services and valuable decision-support tools.
The Gartner IT Operations Directors Membership Program features:
A personal Web portal with access to all Gartner research and analysis
Software tools that support request for proposal (RFP) development and assist in selecting service providers, and assessing total cost of ownership (TCO) for storage, help desk, and operation centers
Cost-Savings Strategies, Evaluation of IT Service Management and Building the Infrastructure Workshops
Monthly newsletters and audio conferences on critical issues of IT operations directors, such as IT architecture that achieves business requirements, implementation of systems and tools to ensure end-to-end infrastructure management
For more information, visit www.gartner.com and choose the IT Operations Directors job role or call Gartner at 203-316-1211.
About Gartner:
Gartner, Inc. is the leading provider of
research and analysis on the global information technology industry. Gartner serves more
than 10,000 clients, including chief information officers and other senior IT executives
in corporations and government agencies, as well as technology companies and the
investment community. The Company focuses on delivering objective, in-depth analysis
and actionable advice to enable clients to make more informed business and technology
decisions. The Company's businesses consist of Gartner Intelligence, research and
events for IT professionals; Gartner Executive Programs, membership programs and peer
networking services; and Gartner Consulting, customized engagements with a specific
emphasis on outsourcing and IT management. Founded in 1979, Gartner is headquartered in
Stamford, Connecticut, and has 3,700 associates, including more than 1,000 research
analysts and consultants, in more than 75 locations worldwide. For more information,
visit www.gartner.com.
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