Management

The Disappearing (Discrete) IT Organization
IT management skills won't go away, but these skills will "live" in the business. Business management will increasingly embrace technology decisions and technology management, and commodity IT will be delivered as a service.
Consumer Impact on IT Depends on Regulatory Situation
The impact of consumer behavior on the world of IT depends on the extent to which markets are regulated. In deregulated markets, consumers are a big influence on IT innovation, the use of IT and the success of IT firms.
IT Provider Marketing Executives Must Plan for Growth Outside Their Comfort Zone
IT provider marketing executives must develop stronger co-marketing skills to ensure growth in a rapidly evolving collaborative and globalized marketplace.
Market Power Is Shifting for Managed Network Services
In the emerging service-oriented world, individual infrastructure elements diminish in importance. What matters is how individual products and systems are built to deliver end-to-end services. The move to services threatens the captive market mentality of enterprise-network hardware manufacturers.
CRM Will Widen the Gulf Between Businesses and IT
The growing power of users in choosing which technologies to adopt, combined with the desire of CRM strategies to make organizations more customer-centric, is exacerbating the gulf between business users and IT professionals.
Planning for Shocks to Ensure Business Continuity
Global organizations must plan for geopolitical shocks, to understand the potential impact and to ensure business sustainability.


What is Findings

Gartner analysts engage in many internal research discussions. To share some of that thinking more rapidly with clients we are now publishing Findings from many of these discussions – brief summarizations of conclusions, reflecting developing research positions.

This set of Findings is a result of an annual gathering of Gartner’s global analyst community, where views of the future of IT are discussed. They cover a wide range of topics that affect our clients, the industry and business. These Findings are signposts and indicators of the future. Many are surprising. Although not all of them present definitive conclusions, you can expect to see topics discussed in Findings developed further in our research during the year. To assist you in locating items of interest, we have categorized Findings into software applications, technology, management and industry–specific topics.