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Business Intelligence
The Business Intelligence Hype Cycle represents a healthy balance between mature and innovative technologies. BI will continue to grow and flourish through 2009.
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Contact Center Technologies
Advances in contact center infrastructure are focusing on integrating more broadly with enterprise functions and increasing contact channel interoperation. Use this Hype Cycle to evaluate how and when to adopt these emerging technologies.
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Content Management
Content management technologies deliver business value, individually and increasingly when bundled as a suite. Enterprises should distinguish between core technologies and emerging trends through a review of the CM hype cycle.
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Corporate E-Learning
Gartner’s 2004 Corporate E–Learning Hype Cycle defines the different stages of e-learning technologies. Understanding the drivers and inhibitors of these technologies will help mitigate risks and generate greater rewards for your e–learning strategy.
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Corporate Performance Management
The volume of hype about corporate performance management, or CPM, technologies is reaching a peak. This Hype Cycle helps managers make essential distinctions between established, core technologies and emerging trends.
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B2B CRM Technologies
Customer relationship management is no longer "one size fits all": Business customers and consumers have different needs that require different technology capabilities. This Hype Cycle explores business–to–business CRM technologies.
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B2C CRM Technologies
Select a business–to–consumer customer relationship management technology, such as customer data integration and customer experience management, based on its potential customer and financial benefits, as well as your risk tolerance.
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CRM Customer Service and Support
Real–time and proactive customer service will determine the prioritization of technologies, in step with the enterprise strategy, customer demand, the expected potential benefits to the business, vendor viability and user tolerance for risk.
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CRM Marketing Applications
More marketing organizations are evaluating solutions and tools to improve marketing strategies and processes. They vary in terms of hype and market maturity. Assess solution maturity, organizational readiness to adopt and vendor viability.
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CRM for Sales
Customer relationship management technology will help sales organizations bolster productivity and improve administration efficiencies. Predictive sales analytics and wireless access are not proven yet for sales organizations.
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Enterprise Asset Management
EAM emerged as an extension to computerized maintenance management system concepts in the early 1990s. The hype continues to focus on functionality, but there is now an overlay of technology enablement that draws more attention to functions offered.
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Enterprise Resource Planning
Enterprise resource planning has changed with market conditions, and a diversity of technologies is being absorbed into and influencing it. Yet, challenges regarding ERP upgrades remain.
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IT Services
The latest IT Services Hype Cycle analyses 12 different types of IT service — ranging from enterprise resource planning implementation to software as a service — on their journey from inception to maturity.
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Knowledge Workplace
This Hype Cycle integrates the Knowledge Management and E-Workplace Hype Cycles and covers a broad range of technologies.
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Product Life Cycle Management
Product life cycle management applications offer better support for product development and are moving beyond their traditional engineering domain. Emerging applications serve production managers, sales, marketing, service and senior executives.
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Supply Chain Management
Supply chain management is gaining renewed significance as consumer demand forces businesses to be more flexible and to respond faster. This document reflects those changes and highlights new technologies.
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