Predicts 2005: Document Output Industry Expands Worldwide A focus on print cost control in developed markets, coupled with vendor expansion into developing markets such as China and Latin America, will drive the worldwide document output industry through 2008. Predicts 2005: Financial Services Firms Tap IT to Grow Financial firms will look to prepaid cards, wireless microtransactions and business intelligence tools in 2005 to streamline operations, generate new revenue, serve new markets and comply with regulations. Predicts 2005: Healthcare Providers Are Automating Automation support for clinical care-giving activities is transforming the local delivery scene and the national healthcare agenda. This transition will be completed during the next three to five years. Predicts 2005: New Business Priorities Confront SMB CIOs A changing marketplace demands that small and midsize business CIOs balance their efforts from purely technical matters to business-oriented decision making. Failure to do so could jeopardize the business as a whole. Predicts 2005: IT Operations Must Transform Service Delivery IT operations groups will focus on managing end-to-end IT services in 2005. By standardizing IT infrastructure, re-engineering IT management processes and implementing automation, they will become more business-centric. Predicts 2005: Government Ramps Up IT For governments in 2005, technologies of the future will clash with policies from the past to intensify current problems. Anticipating such challenges will enable governments to make better choices. Predicts 2005: Higher Education Evolves Our predictions for higher education stress new enrollment patterns, e-learning challenges and delivery of mobile student services. Predicts 2005: Healthcare Payers Move IT Beyond Efficiency Healthcare payers will move IT beyond internal operations to enable collaboration and information sharing among external stakeholders. The aim is to improve patient safety, quality of care and operational efficiency.