Burton Group Client Message: June 2010

To Our Valued Clients:

As a follow-up to our message in April, we would like to keep you informed on the acquisition of Burton Group by Gartner and update you on our upcoming events in Prague, Czech Republic and in San Diego, United States.

As we stated in our last message, we are expanding the Burton Group research team by actively recruiting additional highly tenured, experienced analysts. Recently, we hired two new analysts who specialize in network and telecoms, an analyst who focuses on contextual research methodologies and an analyst who specializes in identity and privacy. We are also actively recruiting for two research positions covering application platforms and a further three analysts covering security & risk, cloud & data center, and data management. We will continue to add more analysts as we experience additional client demand for this highly valuable service.

We also shared our commitment to enhance the world-class client service you currently receive from Burton Group. This includes the continuation of hour-long dialogues between clients and analysts, providing personal assistance with locating the right research and advice to meet your specific needs, and maintaining the broad-access pricing model that allows you and your colleagues to benefit from our products and services. As such, we will continue to ensure you receive the maximum value from your current entitlements and we�re here to help you do so.

Due to the unprecedented travel disruption caused by a cloud of volcanic ash in the atmosphere over Europe during April, we rescheduled our Catalyst event in Prague to June 21-24. Barring any other unforeseen climatic disturbance, we�re on course for another successful event, followed one month later by our Catalyst conference in San Diego on July 26th-30th. The agenda for both events is focused on �navigating the new normal� and packed with analyst presentations on new research and advice, guest speakers on current issues and one on ones that translate our insight into practical, actionable advice for you and your organization. We hope to see you there.

Thank you for your continued support as we continue to enhance Burton Group products and services. Please do not hesitate to contact your account representative or email burtongroup@gartner.com for additional help.

Regards,

Gene Hall, CEO, Gartner & Jamie Lewis, President, Burton Group