Gartner

Gartner Policies

Corrections 2010

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

29 December
"User Survey Analysis: Global IT Security Purchasing Behaviors, 2011" (G00209508) has been republished to correct the reference to outsourcing in the following sentence from 113% to 13%: "Gartner survey respondents indicate that the majority of their IT security budget is allocated to personnel (35%), software (20%) and hardware (18%); however, significant levels of budget are set aside for outsourcing (13%) and consulting services (14%)." An updated version of this document is available on gartner.com.

27 December
"Magic Quadrant for WAN Optimization Controllers" (G00208714), dated 23 December 2010, has been revised to remove duplicated text in the Cautions section for Silver Peak Systems. The corrected report is now available on gartner.com.

23 December
In "Retail Time and Labor Vendor Update, 2010" (G00209222), we've corrected colors in Figure 4. A corrected version of the document is now available on gartner.com.

"Market Insight: Oracle Shows Improvement Targeting Wholesale Distributors at Oracle OpenWorld 2010" (G00209462) has been revised, eliminating a section that detailed team members responsible for Oracle's wholesale distribution industry initiative. The modification does not materially change any position Gartner stated in the report. The updated document can be seen on gartner.com.

"Analysis of Slovakia as an Offshore Services Location" (G00206675) has been republished to change Slovakia�s cost rating from "very good" to "good" in Table 1. An updated version of the document is now available on gartner.com.

17 December
"Magic Quadrant for SSL VPNs" (G00208802) has been republished to correctly identify an F5 Networks product, Access Policy Manager (APM). The revised version is now available on gartner.com.

"Case Study for Supply Chain Leaders: Syngenta Builds Value In Its Active Ingredient Supply Network" (G00206247) has been revised to update text in Figure 1 and the "approach" section. The updated document is now available on gartner.com.

15 December
"Competitive Landscape: Middle East GCC Countries' IT Professional Services Market" (G00208914) has been republished to combine development and system integration into a single column in Figure 2 and to change Wipro data in Table 2. An updated version of the document is now available on gartner.com.

"MarketScope for Insurance Incentive Compensation Management Applications" (G00209140) has been republished to include "Mastek" along with each instance of "MajescoMastek" to ensure the company's name is recognized globally. An updated version of this document is available on gartner.com.

14 December
In "Emerging Vendors in Malware Control, 2010" (G00209586), we have corrected the Web address for AhnLab in the representative vendor information for the Browser or Web Protection Modules section. An updated version of this research is available on gartner.com.

13 December
"HP IT Operations Management: Vision, Strategy, Strengths and Challenges" (G00206721) incorrectly listed HP Matrix as a server, when, in fact, it�s a system. We've since revised the text to read "HP BladeSystem Matrix." An updated version of this document can now be found on gartner.com.

10 December
"Market Share Analysis: Preliminary Total Semiconductor Revenue, Worldwide, 2010" (G00209488) has been republished to correct an error in Table 1, where we had overstated Panasonic�s 2010 revenue estimate. Corrections were also made where this figure was referenced elsewhere in the text. An updated version of the document is now available on gartner.com.

9 December
"WikiLeaks Attacks Highlight the Need to Prepare for Denial of Service" (G00209524) was updated to correct an error in the number of documents released by WikiLeaks. An updated version of this document is available on gartner.com.

"KronosWorks 2010: Focus on Innovation" (G00209254) has been revised to revise a product name. Workforce Mobile Scheduler was changed to Workforce Mobile. The updated document is now available on gartner.com.

8 December
"Market Share Analysis: Preliminary Total Semiconductor Revenue, Worldwide, 2010" (G00209488) has been republished to correct our estimated revenue figure for MediaTek in Table 1 (the totals in the table were also affected). An updated version of the document is now available on gartner.com.

1 December
"Magic Quadrant for Oracle ERP Implementation Services, North America" (G00207427) has been republished to correct the reference to SAP within the consulting and system integration definition. The definition is independent of vendor products. An updated version of the document is now available on gartner.com.

In "Competitive Landscape: Help Desk Outsourcing, Europe" (G00208337) has been revised to include the names of four major help desk clients supported by HP in Europe. They are Ahold, AWE, SABMiller, and Thorntons. The list was submitted after publication of the document. An updated version of the document is available on gartner.com.

30 November
"What to Do About Fax Before It Becomes a Problem" (G00208905) was republished to add four more cloud fax vendors to Table 1. An updated version of this document can now be found on gartner.com.

In "Optimizing Applications From Cloud Services: The Old Issues, but More Challenging to Solve" (G00208162), Table 1, "The Four Most Common Cloud Delivery Models," was updated to correct two mislabeled headings. An updated version of this document is available on gartner.com.

29 November
"Toolkit: My Hype Cycle, 2010" (G00207081) has been republished to add a "Sample Vendors" column to the master spreadsheet. An updated version of the document is now available on gartner.com.

24 November
"Magic Quadrant for Data Integration Tools" (G00207435) has been published to correct a term in the Cautions section for Microsoft. In this section, we had called the next version of SQL Server "SQL Server 11. " As this product does not yet have an official name, we have replaced this with the product�s code name of "Denali." An updated version of the document is now available on gartner.com.

"Predicts 2011: PPM Goes From Managing Projects to Managing Value and Change" (G00208607) has been republished to correct the dates and wording of the predictions in the Strategic Planning Assumptions section. These predictions now match the Strategic Planning Assumptions in the body of the document.

"SWOT: Cisco's Data Center Business� (G00206863) has been republished to correct the definition of the Cisco product UCS to "Unified Computing System." An updated version of this document is available on gartner.com.

In "Predicts 2011: New Delivery Models and Requirements Drive the Evolution of Finance, HCM and Procurement Applications" (G00209156), we have corrected the 2013 Strategic Planning Assumption to show that, by 2013, 90% of enterprises with greater than $500 million in spending will have a technology-driven procurement transformation project. An updated version of this research is available on gartner.com.

22 November
"Marketing Essentials: How to Tell the Business Process Utility Story When You're a Traditional BPO Provider" (G00208899) has been republished to clarify that traditional business process outsourcing is labor-based and custom-managed. An updated version of the document is now available on gartner.com.

18 November
A revised version of "Magic Quadrant for Enterprise Content Management" (G00206900) has been published. The first bullet point in the section on Laserfiche has been expanded and now reads: "Laserfiche has positioned itself as a vendor of lower-cost offerings for small and midsize enterprises needing U.S. Department of Defense (DoD) 5015.2-certified records management. At the time of writing, Laserfiche offers the only DoD-5015.2-certified integration for Microsoft SharePoint 2010." In addition, the Web address of Hyland Software has been changed. An updated version of the document is now available on gartner.com.

16 November
"Oracle OpenWorld 2010: BPM Plays an Important Supporting Role" (G00208302) has been republished to incorporate factual changes from Oracle's review that were inadvertently omitted upon original publication. A revised version of the document is now available on gartner.com.

"Market Scope for Web Access Management" (G00208640) has been republished to correct the name of the company Lighthouse Security Group. An updated version of this document is available on gartner.com.

"Leveraging Technology to Improve Reconciliation Management in the Office of Finance� (G00208659) has been revised to correct the location of Adra Match. The company is Norway-based. The updated document is now available on gartner.com.

15 November
In "Application Infrastructure Magic Quadrants Reflect Evolving IT Demands" (G00208425), the column headings for Tables 2, 4 and 5 have been changed. A revised version can now be found on gartner.com.

12 November
"Packaged Policy Administration Systems Won't Address All the Needs of Asia/Pacific Life Insurers" (G00207103) has been republished to correct data for 3i Infotech Asia Pacific in Table 1. The number of Asia/Pacific installations has been changed from four to five, and the number of countries/regions with installations has been changed from two to three. A revised version of the document is now available on gartner.com.

11 November
In "E-Commerce Merchants Grapple With Payment Processing Complexity" (G00208184), under Figure 2, we have added a footnote to clarify that the figure shows capabilities available through payment service providers. An updated version of this research is available on gartner.com.

In "SWOT: HP Enterprise Services, IT Outsourcing, Worldwide, 2010" (G00207219) the name of the senior vice president for infrastructure technology outsourcing has been corrected. An updated version of the document is now available on gartner.com.

"Predicts 2011: Enterprises Should Not Wait to Find Solutions for Business-Critical Privacy Issues" (G00208556) has been republished to correct when the ISO/TMB PSC 01 Privacy Steering Committee first met (February 2010) and when its first ISO privacy standards conference took place (October 2010). A revised version of the document is now available on gartner.com.

10 November
"Competitive Landscape: Mobile Devices, Worldwide, 3Q10" (G00208911) has been republished to clarify some of the wording in the Future of Competition section, specifically with regard to the vendors looking to exploit the Android-based device opportunity. An updated version of the document is now available on gartner.com.

9 November
"Competitive Landscape: Data Center Outsourcing Service Providers, North America, 2010" (G00207412) has been republished to indicate that Xerox acquired ACS in February 2010, not 2009. An updated version of the document is now available on gartner.com.

5 November
"Magic Quadrant for User Provisioning" (G00206614) has been republished to clarify that Omada is not the only vendor that can augment Microsoft Forefront Identity Manager. Also, in the Market Maturity section, Bhold has been added to a list of vendors offering component stand-alone solutions in the role life cycle management market. A revised version of the document is now available on gartner.com.

In "Oracle OpenWorld 2010: A Milestone for Oracle�s ERP, SCM and CRM Applications" (G00208322) Oracle's time frame for its road maps for applications was changed from 12 months to 24 months in the "What You Need to Know" and "Event Facts" sections. An updated version of this document is available on gartner.com.

In "Magic Quadrant for U.S. Telecommunications Service Providers" (G00206563) the second item in Sprint's "Strength" section was rewritten to clear up an ambiguity regarding the number of markets the company currently serves. In addition, the number of countries for which XO Communications has partnerships to provide IP and high-capacity circuits was increased from 23 to 46. An updated version of this document is available on gartner.com.

4 November
In "The Patch Management Vendor Market Landscape, 2010" (G00207398) we've expanded the list in Note 2 to include names of additional vendors. A revised version of the document is now available on gartner.com.

26 October
"How to Determine if Open Source Makes Sense for Your Content Management Strategy" (G00175045) has been republished in order to qualify certain vendor categorizations. Specifically, in Section 2.1 "Primary Decision Criteria," we listed Alkacon Software in the category of "Partner Driven � Explicit," which was factually incorrect. Accordingly, we have moved Alkacon to the "Software Vendor Driven� category. We also listed some additional examples for the category "Partner Driven � Explicit." An updated version of this document is now available on gartner.com.

25 October
"Competitive Landscape: Total Application-Specific Storage Semiconductors" (G00206753) has been republished to correct the vendors' market share in Figure 5. An updated version of the document is now available on gartner.com.

22 October
In "Magic Quadrant for Application Infrastructure for Systematic Application Integration Projects" (G00205883), under the Vendor Strengths and Cautions, we have updated the MuleSoft strengths and WS02's general information. An updated version of this research is available on gartner.com.

In "Application Infrastructure Magic Quadrants Reflect Evolving IT Demands" (G00208425), the title for Table 2 changed, and column headings in Tables 2, 4 and 5 have been changed. The Recommended Reading field is also updated. The revised version can now be found on gartner.com.

21 October
"A New Demand-Driven Maturity Model for Outsourcing in the Manufacturing Network" (G00206247) has been revised to update text in Figure 4 and the maturity model section. The updated document is now available on gartner.com.

20 October
"Manufacturing 2.0: A Fresh Approach to Integrating Manufacturing Operations With DDVN" (G00206860) has been revised to restore a missing text box to Figure 4. This text box contains "Mfg. MDM." The updated document is now available on gartner.com.

15 October
In "Magic Quadrant for Unified Communications" (G00201349) ), in the Vendor Strengths and Cautions section, we have corrected the first item under Microsoft, Strengths, to reflect information about OCS 2007 R2. An updated version of this research is available on gartner.com.

"Q&A: The Changing Dynamics of Virtual Machine Density" (G00208078) was republished to include mention of a near-term offering that Microsoft will have. A revised version of this note can now be found on gartner.com.

"Cost Model for Upgrading Microsoft Office or Moving to OpenOffice.org" (G00200621) has been revised to restore missing text in some of the column headings in Figures 10, 12 and 13. The updated document is now available on gartner.com.

13 October
"User Survey Analysis: Social Media Adoption Trends" (G00201475) has been updated to change "6%" to "46%" in the "IM" column for 2007 in Table 1. An updated version of this document is available on gartner.com.

11 October
"German Consumer Demand for Vehicle ICT Recovers, but Shows a More-Pragmatic Approach" (G00206416) has been republished to replace Figures 1 and 2 with the correct data. An updated version of the document is available on gartner.com

8 October
"TCS' IT-as-a-Service Offering for SMBs Shows Potential for Success" (G00206348) has been republished to delete Aries Agro and add APW President Systems Ltd. The acronym ITAAS, a registered trademark, has been changed to ITaaS. An updated version of the document is now available on gartner.com.

5 October
"Vendor Rating: Symantec" (G00201247) has been republished to update a technology's name from "Symantec Insight" to "Ubiquity." An updated version of this document is available on gartner.com.

"Vendor Focus for Symantec: Security and Compliance Offerings" (G00201294) has been republished to update a technology's name from "Symantec Insight" to "Ubiquity." An updated version of this document is available on gartner.com.

4 October
"Magic Quadrant for User Provisioning" (G00206614) has been revised to correct the name and website of a vendor, Lighthouse Security Group. An updated version of this document is available on gartner.com.

1 October
"Magic Quadrant for North America Information Technology Asset Disposition" (G00201121) has been revised to correct a factual error in the TechTurn write-up. The revised sentence now reads: "While its indirect (wholesale) channel continues to drive the lion's share (~75%) of its revenue from many major OEMs and independents (e.g., EDS/HP, Dell, Northrop Grumman, Lenovo), TechTurn is increasingly focusing its efforts on growing its higher-margin, direct (retail) channel." A display issue with the flash element of the document was also corrected. No functionality or content was altered beyond these edits. An updated version of this document is now available on gartner.com.

29 September
"For EHRs, Application Integration Does Not Produce Truly Integrated Applications" (G00206865) has been revised to provide additional examples of difficulties that arise during application integration. An updated version of this document is now available on gartner.com.

27 September
"Magic Quadrant for European Life Insurance Policy Administration Systems" (G00205613) has been republished to correct the Magic Quadrant graphic, which was inadvertently altered during processing. The positions of the vendors stayed the same in relation to one another, but the middle horizontal line shifted, moving one vendor (Linedata) into a different quadrant. We have replaced the graphic with a corrected one, reflecting that Linedata is a "Challenger."

"Forecast Analysis: Semiconductors, Worldwide, 2009-2014, 3Q10 Update" (G00206918) has been republished to correct Figures 1 and 3, which contained erroneous data. The figures have been recreated using the correct data. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Warehouse Management Systems" (G00201048) dated 29 July 2010 has been republished to include additional text in the Infor (WM 2000) and Infor (WM) Cautions sections of the document. No functionality or content was altered beyond these edits.

24 September
"Magic Quadrant for MFPs and Printers" (G00205161) has been republished to update Oki's and Lexmark's positions in the Magic Quadrant, and to clarify that Gartner market statistics were used in the analysis. An updated version of the document is now available on gartner.com.

23 September
"IT Market Clock for Servers, 2010" (G00175480) was republished to include missing text from the Trend Analysis section in Section 6.4.3 – Towers. An updated version of this document can now be found on gartner.com.

21 September
"Teardown Report: Apple's iPhone 4" (G00206423), has been revised to correct a number of references throughout the document whereby an inaccurate exchange rate calculation was used. Specifically, each dollar figure that gave a British pound conversion has been corrected. An updated version of the document is now available on gartner.com.

"Who�s Who in Context-Aware Computing, 2010 Update" (G00205672), has been revised. The expanded version of the acronym "SCXML" was changed from State Control XML to State Chart XML. The updated document is now available on gartner.com.

20 September
"MarketScope for Managed Security Services in Asia/Pacific" (G00206196), has been republished to correct a discrepancy between the MarketScope figure's rating of Paladion and the company's rating in the text. Paladion's correct rating is Positive. Also, the spelling of HCL Technologies' name was corrected in Figure 1, and the second bullet under HCL's Challenges section has been simplified. An updated version of this document is available on gartner.com.

17 September
"Sustainable Buildings: Dynamic, High-Performance Corporate Assets" (G00205798), was revised to change a vendor's representation in the market. A revised version of this document is now available on gartner.com.

16 September
In "Take a Workload Approach to Data Center Energy Management" (G00205014), a misspelling of 1E's product, NightWatchman Server Edition, was corrected. An updated version of this document is available on gartner.com.

"Competitive Landscape: Mobile Devices, Worldwide, 2Q10" (G00206036), has been revised to correct a problem with Table 3. In it, the figures for RIM and Motorola had been inadvertently switched around. This has been corrected and an updated version of the document is now available on gartner.com.

13 September
In our recently published document, "Q&A for the IBM Cognos New Road Map" (G00205183), one of the strategies mentioned in the summary and body was misrepresented and now reads performance management. A corrected version of the document is now available on gartner.com.

"Market Insight: The Utilities Industry Solution Map, 2010" (G00206360), was revised to change a vendor's name, reflecting a merger. Vendex, an ABB Company, replaces Indus International in the document. A revised version of this document is now available on gartner.com.

9 September
"IT Market Clock for Infrastructure Protection, 2010" (G00206257), has been revised to correct the business impact guidance for secure e-mail gateways in Section 6.2.5. An updated version of this document is available on gartner.com

1 September
"Market Insight: IT Services, Asia/Pacific" (G00205875), has been updated to correct a publishing error that caused Table 1 to appear with no data. The data has been restored to Table 1, and a corrected version of the document is now available on gartner.com.

30 August
In "The Supply Base Management Application Market and Vendor Landscape" (G00205281), we have corrected the Number of Live SBM Customers item in the AECsoft USA table. An updated version of this research is available on gartner.com.

25 August
In "Toolkit: Risk Profile in Deciding Whether to Build, Renovate or Use a Hosted Data Center." (G00174007), the Excel spreadsheet contains new data for Chart 1 and Chart 2. A revised version can now be found on gartner.com.

In "Solving the Inventory Management Puzzle" (G00205568), ToolsGroup was inadvertently left off a list of sample vendors offering additional software for supply chain modeling and simulation. This was an oversight on Gartner's part. An updated version of this report is now available on gartner.com.

24 August
"MarketScope for Enterprise Records Management" (G00201565) has been republished to correct an error regarding Laserfiche. The document wrongly stated that Laserfiche Records Management Edition 8.1.2 was one of the first records management products to be jointly certified to Department of Defense Directive 5015.2 with SharePoint 2010. It was, in fact, the first such product. The revised document is now available on gartner.com.

20 August
In "Quantifying the Value of Microsoft's Desktop Optimization Pack, Mid-2010 Update" (G00205785), we have corrected two Windows references from Windows Vista Enterprise to Windows 7 Enterprise. An updated version of this research is available on gartner.com.

18 August
"MarketScope for Storage Services, North America, 2010" (G00205421) was republished to more accurately reflect NetApp�s AutoSupport naming conventions and IBM�s upcoming cloud storage. An updated version of the document is now available on gartner.com.

17 August
"MarketScope for E-Mail Systems" has been republished to correct an error in the publication date. No functionality or content was altered beyond this one correction.

"Market Snapshot: Customer Relationship Management, 2010" (G00201746) has been updated to correct an error in Table 1. The 2008 market share for other vendors now correctly shows a share of 29.7%. An updated version of this document is now available on gartner.com.

12 August
"Market Insight: How Communications Service Providers are Developing Application Stores" (G00205015) has been republished to remove vendor names from the "Smaller CSP Stores" area of Figure 1. An updated version of the document is now available on gartner.com.

10 August
In "Magic Quadrant for Sales Force Automation" (G00205369), the sales force automation market value was listed in the billions, when it should have been millions. A revised version can now be found on gartner.com.

9 August
"Market Insight: PC and Associated Semiconductors, Forecast Assumptions, Worldwide, 1H10" (G00205285), has been revised to correct the revenue figure in the second sentence of the Microprocessors section. The revised version is now available on gartner.com

"User Survey Analysis: Cautious Buyers in the Nordics Likely to Increase Service Provider Spending If Trusted Provider Status Is Achieved" (G00174939) has been republished to correct a production error that resulted in the figures being improperly positioned throughout the document. Figures 1 through 16 are not in the proper order. An updated version of the document is now available on gartner.com.

"Market Trends: EMS and ODM Electronic Equipment Production, Worldwide, 2008-2013" (G00174850) has been republished to correct the units quoted in the title of Table 1. The title now correctly states that the numbers are thousands of units. An updated version of this document is now available on gartner.com.

In "Addressing IT Self-Service Myths and Realities for Successful Implementations" (G00201720), we have clarified the Gartner metric to note the contacts per employee per month in the Myth: End Users Will Flock to Self-Service section. An updated version of this research is available on gartner.com.

"PBBI's Move to SaaS-Based Solutions Faces Significant, but Surmountable, Hurdles" (G00205099) has been updated to provide a more relevant description of the vendor's business. Rather than define the vendor's business units, the document now describes the two distinct customer segments that PBBI serves. An updated version of this document is now available on gartner.com.

5 August
In the "Magic Quadrant for Corporate Telephony" (G00205326), in the first paragraph of Microsoft's Strengths section, a reference to three vendors (Polycom, Aastra Technologies and Snom) was removed. An updated version of this document is available on gartner.com.

3 August
Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2008-2014, 2Q10 Update" (G00205658) has been revised to correct errors in most of the vertical market subtotal labels appearing in the report's pivot table. The corrected report is now available on gartner.com.

Emerging Market Analysis: IT, Brazil, 2010 and Beyond" (G00201215) has been republished to correct a production error. The document now correctly states in text that Brazil's total 2010 IT end-user spending is $101.3 billion and its IT share of real GDP is 9.6%. Updates pertaining to IT spending and growth projections appear in the two paragraphs preceding Table 1. The data in Table 1 remains unchanged. An updated version of the document is now available on gartner.com.

2 August
Hype Cycle for Sustainability and Green IT, 2010" (G00201624) was revised to correct the vendor name "OSIsoft" in the Sample Vendors section of the "Facilities Energy Management" entry. The revised version is now available on gartner.com.

Competitive Landscape: Islamic Banking Systems, Worldwide, 2010" (G00205079) has been revised to correct the referrals section in our profile of 3i Infotech. The referrals list now includes Al Rajhi Bank of Malaysia, which replaces Bank Muamalat. A corrected version of the report now appears on gartner.com.

30 July
"Market Insight: Smart Grid Primer for Communications Service Providers" (G00201439) has been revised to correct a reference to a sample vendor. In the list of non-U.S. AMI deployment vendors, we incorrectly referred to London Hydro instead of Hydro One. An updated version of this document is now available on gartner.com.

"Australian Government Decision Highlights Major Changes in the CERT Landscape" (G00205386) has been updated to correct a statement regarding GovCERT. Specifially, GovCERT previously focused on incident readiness for critical infrastructure organizations across both government and the commercial sector, and not, as previously stated, on incident readiness for federal government departments and agencies. An updated version of this document is now available on gartner.com.

In "Magic Quadrant for Sales Force Automation" (G00205369), a vendor name, Cegedim Dendrite, was misspelled in the vendors added field. A corrected version of the document is now available on gartner.com.

29 July
"Competitive Landscape: Data Center Ethernet Switches, Worldwide, 2010" (G00200690) has been corrected to state that Blade's traditional OEM partners have been IBM, HP and NEC. An updated version of the document is now available on gartner.com.

28 July
"Hype Cycle for Application Infrastructure, 2010" (G00201604), the vendor name MuleSoft was presented differently in two technologies. A corrected version of the document is now available on gartner.com.

In "Data Center Infrastructure Management: The Benefits of an Integrated Energy Management Software Approach " (G00175179), a vendor name, Schneider Electric, was incorrect. A corrected version of the document is now available on gartner.com. "Sybase Analyst Day: Balancing Solid Directions Amid Acquisition Uncertainty" (G00205192) has been revised to correct two Sybase product names (ASE and mCommerce 365) and to clarify that the number of customers cited for Sybase's real-time analytics product (RAP) refers to the combined number of customers for RAP and Sybase's CEP complex event processing product. The revised version is now available on gartner.com.

26 July
"Emerging Market Analysis: Q&A, Gartner's 2010 Vision of the BRIC Countries" (G00175332) has been revised to now state that the Russian GDP declined 8% in 2009. An updated version of the document is now available on gartner.com. "Hype Cycle for Manufacturing Product Life Cycle Management and Production, 2010" (G00205193) has been resubmitted to include text about the Manufacturing 2.0 framework in the What You Need to Know Section. The updated version is now on gartner.com. "Cloud Analytics' Means Many Different Kinds of Opportunity" (G00200763) has been revised to remove a factual error about functionality offered by FICO from the section "The Cloud as Analytics Delivery Model." An updated version of this document is now available on gartner.com. "The Future of Database Activity Monitoring" (G00201585) has been republished to update information regarding offerings from Imperva and Netezza in the Enterprise Data Security and Stand-Alone DAM sections. An updated version of this document is available on gartner.com.

22 July
"Hype Cycle for Content Management, 2010," (G00205035) we have removed the technology "Customer Communications Management Solutions" from the document itself, and from the Hype Cycle and Priority Matrix graphics. This technology was included in the report in error. An updated version of this document is now available on gartner.com.

21 July
"Hype Cycle for Identity and Access Management Technologies, 2010" (G00201318) has been updated to include information to the section on Security Token Services. The revised document is now available on gartner.com.

15 July
"Market Snapshot: Supply Chain Management, 2009" (G00201124) has been revised to correct the overview section to reflect that the subject matter is SCM technologies. A revised version of this document is available on gartner.com.

14 July
"Market Share: IT Operations Management Software, Worldwide, 2009" (G00200223) has been updated to include a more-complete listing of Numara Software's ITOM products in Table 5-1. An updated version of this document is now available on gartner.com.

8 July
"Market Share: Semiconductor Equipment, Worldwide, 2009" (G00175860) has been revised to correct a database retrieval error that occurred during production of the previous version, which resulted in some incorrect data points associated with several companies. An updated version of the document is now available on gartner.com.

"Market Trends: C&SI Market Wrestles With Competitive Flux and Business Model Changes as Focus Shifts Toward Recovery, 2010" (G00200751) has been republished to add Capgemini to the footnote to Table 1 and replace EMS with Cognizant in Table 2. An updated version of the document is now available on gartner.com.

7 July
"Gartner Reference Architecture for Cloud-Enabled Application Platforms" (G00201437) has been revised. Figure 2 was corrected to include a missing label in the green vertical box (Business data and metadata). The updated document is now available on gartner.com.

"Market Share Analysis: Application Development Software, Worldwide, 2009" (G00200820) has been revised to correct the statement outlining the top three vendors in the testing software market. The top three vendors are now correctly listed as HP, Compuware and IBM. An updated version of the document is now available on gartner.com.

6 July
"MarketScope for Unified Communications for the SMB Market, Western Europe" (G00175486) has been resubmitted to correct four errors to Figure 1 (the MarketScope chart). In its corrected form, the figure indicates that Astra Technologies has "promising" offerings (upgraded from a "caution" rating in the original chart). Alcatel-Lucent has a "promising" rating (downgraded from "positive"). IBM has a "caution" rating (downgraded from "promising"). Siemens Enterprise Communications has a "positive" rating (upgraded from "promising"). The updated report is now available on gartner.com.

"IT Outsourcing Gives Health Insurers Opportunity to Normalize Their Medical Loss Ratio" (G00201122) has been revised to correct the medical loss ratio numbers for small and large group insurers. The correct text should read, "The enactment of PPACA will usher in a standardized MLR that will require health insurers in the large-group market to have a minimal rate of 85% (not 80% as originally published), while those in the individual and small-business market must have a minimal MLR of 80% (not 85% as originally published)." A revised version of this document is available on gartner.com.

"Market Insight: A Snapshot Review of the Top Telecom Equipment Vendors, Worldwide, 2Q10 Update" (G00201667) has been republished to correct an error in Cisco's 2009 revenue in Table 1. The updated document is now available on gartner.com.

"Data Center 2009 Polling Results Favor IT Operations Management Suite Vendors" (G00175975) has been revised. Figure 1 was corrected to include data from the December 2009 Data Center Conference. The updated document is now available on gartner.com.

2 July
"Market Share Analysis: Enterprise Ethernet Switch Market Slowly Gains Momentum, Worldwide, 1Q10" (G00201418) has been revised to correct the ranking order of vendors listed in Table 1. Also, a vendor analysis section about Avaya, Section 1.5, has been added. A revised version of this document is available on gartner.com.

1 July
"Which Service Providers Can Help You Get More From Oracle Demantra Demand Management Investments?" (G00200437) was updated to reflect a change to footnote 3 in Tables 1 and 2 and a change to a column heading in Table 2 to provide greater clarity. Also, "Oracle's Demantra" was changed to "Oracle Demantra" and "Oracle" was added to the title. The updated document is now available on gartner.com.

29 June
"In "Toolkit: Determine How to Staff the Enterprise Network" (G00171613), we have revised the Excel spreadsheet to include a clarification in one of the section titles: A corrected version of the document is now available on gartner.com.

28 June
"Forecast: Public Cloud Services, Worldwide and Regions, Industry Sectors, 2009-2014" (G00200833) has been revised to correct the 2011 systems infrastructure total in Table 1 for 2011. A revised version of this document is available on gartner.com.

"Market Share: External Controller-Based Disk Storage, Worldwide, 2006-2009" (G00175504) has been republished. Infortrend has been removed from the report, and Promise Technology added, and explanatory text has been added to the "Requirements" section of Chapter 5. An updated version of this document is available on gartner.com.

23 June
"Choosing Between Monolithic Versus Modular Storage: Robustness, Scalability and Price Are the Tiebreakers" (G00201637) has been revised. Table 3 was revised to include a decision-making criterion related to logical unit numbers (LUNs). The updated document is now available on gartner.com.

22 June
"MarketScope for Multiregional Card Management Software" (G00200593) dated 22 June 2010. The document has been republished to include the "Weaknesses� heading that was inadvertently omitted from the OpenWay section. No functionality or content was altered beyond this one edit. The updated version now available on gartner.com.

21 June
The document "Market Insight: The Outlook on Mobile Payment" (G00200310) has been revised to correct values in the total line of Table 5, which did not add up correctly. An updated version of the document is available on gartner.com.

The document "Market Share: Semiconductor Equipment, Worldwide, 2009" (G00175860) has been republished to correct some data errors. Data for Verigy, FOI and Muratec was changed in our market share report. Verigy's 2009 revenue was inadvertently misallocated. Strip and etch market share numbers from FOI were falsely reported to both Gartner and the Japanese stock exchange. The original data for factory automation did not include 2009 revenue for Asyst Technologies, which was acquired by Murata Machinery to form Muratec; the statistics were revised to include Muratec's revenue according to Gartner's policy on revenue reporting for acquisitions. As a result, these changes affected our reporting of market shares for 2009. A revised version is now available on gartner.com.

The document "Market Share: Semiconductor Back-End Equipment, Worldwide, 2009" (G00176005) has been republished to correct errors in data. Verigy's 2009 revenue was inadvertently misallocated as follows: $20 million came out of SoC and analog/linear testers, $1 million was added to memory testers, and the $19 million balance was allocated to advanced RF testers. There was no change to Verigy's total revenue of $227.1 million. A revised version is now available on gartner.com.

The document "Market Share: Semiconductor Manufacturing Automation Equipment, Worldwide, 2009" (G00175948) has been republished to correct data errors. The initial market share statistics for factory automation did not include 2009 revenue for Asyst Technologies, which was acquired by Murata Machinery to form Muratec. The statistics have been revised to include this revenue according to Gartner's policy on revenue reporting for acquisitions. The effect of the revision is to increase Muratec's automated material handling system revenue from $59.7 million, as originally reported, to $124.8 million. A revised version is now available on gartner.com.

The document "Market Share: Semiconductor Etch and Clean Process Equipment, Worldwide, 2009" (G00176011) has been revised to correct errors in the data. The strip and etch market share numbers from FOI were falsely reported to both Gartner and the Japanese stock exchange. The 2009 market share numbers in those segments have been adjusted to more accurately reflect FOI's market size in 2009. A revised version is now available on gartner.com.

18 June
"Magic Quadrant for Security Information and Event Management" (G00176034) has been revised to update netForensics' position on the Magic Quadrant, and to remove one of the "Caution" statements in the netForensics section of the text.

"Critical Capabilities for Security Information and Event Management Technology" (G00175976) dated 13 May 2010. The document has been republished to update the text in the netForensics section, and to update most of the graphics with revised netForensics material. No functionality or content was altered beyond these edits. The updated document is now available on gartner.com.

16 June
In "The Business Impact of Social Computing: Real-World Examples of Collaboration in Employee Networks" (G00172251), we have clarified the type of visitors to the social network referenced in the Business Result section of the Deloitte implementation. An updated version of this research is available on Gartner.com.

"Rockwell Collins: Supply Chain Excellence Helps Manage the Skies" (G00180015) was updated to remove a statement about a vendor made in error.

15 June
"Market Snapshot: Supply Chain Management, 2009" (G00201124) has been revised to correct the data in Table 5 for the years 2010 through 2014. Also, the summary has been corrected to reflect SCM. An updated version of the document is available on gartner.com.

"Gartner 2010 Research Outlook on Managed File Transfer" (G00175726) was republished to fix the misspelling of the vendor Ipswitch. An updated version of this note can now be found on Gartner.com.

11 June
"Supply Chain Process Outsourcing: The Stages and Responsibilities for the IT Organization" (G00200558) was republished to adjust the title, summary, and two sentences to broaden the terminology used, leading with the more familiar 3PL rather than SCPO for better search results.

9 June
"What Is the Penalty for Complexity in Application Portfolios?" (G00174872) has been revised. In Table 1, the label for the last row, first column was changed from "Large change" to "Small change." The updated document is now available on gartner.com.

25 January 2010
On 28 October 2009, "Magic Quadrant for North American Mobile Retail Banking" was removed from gartner.com, as we worked through a number of concerns regarding its content. Since then, we have decided that the best course of action is to update this information and publish it as a series of Research Notes that redefine the market, and provide insight and analysis into both the market and the vendors on a worldwide basis. This decision was made so that Gartner can provide the most valuable, up-to-date information to our end-user clients in this rapidly evolving market. Magic Quadrants are point-in-time analyses, and this one had an "as of" date of May 2009. A lot has changed since May 2009, both in market activity and vendor actions. If you have any questions about updates to the original research, please contact Research Director Stessa Cohen for more information.

9 June 2010
"Achieving Claims Transformation for P&C Insurers," (G00172890) has been temporarily retracted pending additional review.

4 June
"Oracle to Buy Secerno, Expand Database Security Portfoliot" (G002001095) has been republished to clarify that more vendors are active in the database activity monitoring market than those initially listed as examples. The revised version of this document is now available on gartner.com

3 June
"Magic Quadrant for CRM Multichannel Campaign Management" (G00200530) has been revised. A reference in the Portrait Software vendor section to "Orbis Software" has been changed to "Orbis Global." The updated document is now available on gartner.com.

2 June
"How to Leverage SIP Trunks, Session Border Control and Session Management for Cost Savings and UC Deployment" (G00200653) has been revised to correct the heading names for Sections 4.1 and 4.2. The updated document is now available on gartner.com.

"MarketScope for Business Continuity Management Planning Software" (G00200203) has been revised to include the updated company name for Archer, part of RSA, The Security Division of EMC (formerly Archer Technologies). The report has also been updated to clarify a Strength (multilanguage support) and Challenge (endpoint presentation) for Linus Information Security Solutions.

1 June
"Top-Five Issues and Research Agenda for the Identity and Access Management Professional, 2010-2011" (G00200889) has been updated to improve the consistency of Issue No. 2 and Issue No.5 with recent Gartner research and better address IAM leaders' needs. An updated version of this document is available on gartner.com.

28 May
"Magic Quadrant for x86 Server Virtualization Infrastructure" (G00200526) has been revised to add the years 2008 and 2009 to the x86 server virtualization market product introductions and acquisitions timeline. The updated document is now available on gartner.com.

"IT Market Clock for Servers, 2010" (G00175480) was missing entries for Figure 3. A Figure 4 has been added to include the full list of entries. An updated version of this note can now be found on gartner.com.

19 May
"Correcting the Record on iPads in Higher Education" (G00200502) has been republished to clarify that not all iPads exhibit the behavior described in the first bullet of the Analysis. An updated version is now available on gartner.com.

17 May
"User Survey Analysis: U.S. Insurer IT Priorities, 2010" (G00175898) has been revised to correct the name of Tata Consultancy Services (TCS). The vendor's name was incorrect as it originally appeared in the footnote to Table 10. A revised version of the report is now available on gartner.com.

14 May
"Market Share Analysis: Storage Management Software, Worldwide, 2009" (G00200667) has been updated to correct Table 1, in which HP's 2009 revenue was misstated. An updated version of this document is now available on gartner.com.

"Workplace and Social Software Survey Research Plan, Methodology and Demographics, 2010" (G00175716) has been republished because, during our final edits, we removed a paragraph that discussed two versions of the study in question, the standard version and a "quicker" version. However, we neglected to remove references to the "quicker" version in certain other places in the text. An updated version of the document is now available on gartner.com.

13 May
In "Observations From the 2009 U.S. Data Center Conference" (G00173724), Figure 2 and Figure 3 were updated to correct two spelling errors. An updated version of this document is available on gartner.com.

In "Forecast: PC Installed Base, Worldwide, 2005-2014, April 2010 Update" (G00200413), Table 3-1 was not updated and was published with October 2009 data; the table has been updated to reflect April 2010 data. A revised document is now available on gartner.com.

11 May
"Market Insight: Carrier and Bank 'Co-opetition' in South Africa Highlights Mobile Payment Opportunity" (G00174423) has been republished to correct the name of the third major bank mentioned in the Introduction to "ABSA."

10 May
"MarketScope for Unified Communications for the SMB market, North America" (G00174964) has been revised to include updated naming conventions for various products under the Siemens Enterprise Communications OpenScape Office solution lines. The updates affect solution descriptions in the introductory paragraph and the "Cautions" section of the Siemens profile as well as in Figure 2 (the segment map) of the MarketScope report.

"IT Metrics: IT Spending and Staffing Report, 2010" (G00173877) was revised to correct several base data (numerical) errors in Figure 15. Accordingly, some of the text in the paragraph preceding Figure 15 was also revised. The updated document is now available on gartner.com.

"Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide" (G00172698) has been revised to change the company name "Siemens Enterprise Networks" to "Siemens Enterprise Communications" on the Magic Quadrant and throughout the text. An updated version of the document is now available on gartner.com.

7 May
"Cool Vendors in Telecom Operations Management Systems, 2010" (G00175158) has been revised following an update to the entry for IAPsolutions, which was originally listed under the vendor name Dynamic Consulting International. An updated version of the document is now available on gartner.com.

6 May
"Ten Database Activities Enterprises Need to Monitor" (G00200212) has been updated to change a symbol in Figure 1. A half-circle (indicating "Good") has been placed at the intersection of "DAM" and "Developers, Sys. Admins, Analysts (Access to Live Production Systems)." An updated version of this document is now available on gartner.com.

5 May
"Critical Capabilities for IT Governance, Risk and Compliance Management" (G00175673) was revised to correct an error in the Modulo paragraph: Risk Manager 5.6 was changed to Risk Manager 5.4. The updated version is now on gartner.com.

"MarketScope for IT Governance, Risk and Compliance Management" (G00175755) was revised to correct an error in the Modulo paragraph: a reference to Risk Manager 5.2 was changed to Risk Manager 5.4. The updated version is now on gartner.com.

"Magic Quadrant for Secure E-Mail Gateways" (G00175396) has been resubmitted to correct information in the fourth caution in the Trend Micro section regarding its management interface. The updated version is now on gartner.com.

In "Magic Quadrant for CRM Customer Service Contact Center" (G00175374), we have removed the name of the Microsoft product in the Magic Quadrant graphic to bring the reference into alignment with that of the other vendors in the Magic Quadrant. An updated version of this research is available on Gartner.com.

The wording of certain passages in "Market Trends: Portable Medical Imaging Equipment, Worldwide, 2010" (G00200225) was ambiguous and misleading. The language has been revised and an updated version of the document is now available on gartner.com.

3 May
"Magic Quadrant for Secure E-Mail Gateways" (G00175396) has been resubmitted to clarify why Sophos was not included, to clarify that TrustedSource is the reputation system's name in the McAfee section, and to update information in the second caution under the Google/Postini entry regarding its archiving service. The updated version is now on gartner.com.

30 April
Market Share: Storage Management Software, Worldwide, 2009" (G00200308) has been republished to show that Data Domain was not acquired by NetApp. An updated version of the document is now available on gartner.com.

In "Magic Quadrant for CRM Customer Service Contact Center" (G00175374), we have clarified the analysis for the Oracle (Siebel) section under Strengths. An updated version of this research is available on Gartner.com.

29 April
"MarketScope for IT Governance, Risk and Compliance Management" (G00175755) was revised due to a discrepancy between the MarketScope figure's rating of Rsam (Strong Positive) and the text's rating (Positive). The document has been corrected to reflect that Rsam's rating in the figure and in the text is "Strong Positive."

"Toolkit: Template for a Request for Proposal for OLTP DBMS Selection" (G00171083) has been republished to rectify an incorrect formulas in the "Total Possible Score" cells on the Questionnaire tab. An updated version of the document is now available on gartner.com.

"Toolkit: Request for Proposal for Data Warehouse DBMS Selection" (G00173316) has been republished to rectify incorrect formulas in the "Total Possible Score" cells on the Questionnaire tab. An updated version of the document is now available on gartner.com.

"The Importance and Construct of Sourcing Risk Management" (G00172557) has been republished to correct a text box in Figure 1. An updated version of this document is available on gartner.com.

28 April
"Dataquest Insight: Communication-Enabled Business Process Market, Worldwide, 2008" (G00167829) has been revised to correct the table and figure captions from "Millions of Dollars" to "Thousands of Dollars." An updated version of the document is now available on gartner.com.

"Competitive Landscape: Mobile Payment Vendors, Worldwide, 2010" (G00174110) has been changed to update Sybase 365’s deployment number, in Figure 2 and in section 2.3, Sybase 365. An updated version of this document is available on gartner.com.

27 April
"Toolkit: Application Control Evaluation and Selection Tool" (G00175582) was republished to replace the Toolkit spreadsheet with an updated Excel file. Specifically, several cell references were corrected on the Instructions tab, and some final proofreading edits were incorporated on the Selection Criteria tab. No functionality or content was altered beyond these edits.

26 April
"IAM Gateways to the Cloud Are Maturing" (G00175408) has been updated to change "Oracle's Seibel On Demand" to "Oracle CRM on Demand" in Table 1. An updated version of this document is available on gartner.com.

22 April
In our recently published document, "Case Study: Analog Devices Implements Microsoft Exchange Unified Messaging" (G00175635), an incorrect URL for Enabling Technologies was used. A corrected version of the document is now available on gartner.com.

21 April
"Market Share: Storage Area Network Infrastructure, Worldwide, 1Q10 Update" (G00175421) has been republished. The average selling price (ASP) data was removed from Tables 7-2, 7-4 and 7-5 (in the summary chapter) since ASPs are more correctly reflected in the vendor-specific chapters. Also, in Tables 10-1 and 10-2, the revenue columns previously labeled as "2Q09" are now labeled as "2009." An updated version of this document is now available on gartner.com.

"Toolkit: Planning for an Offshore Vendor Evaluation Visit" (G00171830) has been revised to unhide Column B in the Location tab of the Excel tool, enabling weight values to be entered. An updated version of this document is available on gartner.com.

20 April
"Market Insight: The Rise of Cloud Computing Will Provide Opportunities for Semiconductor Industry Growth" (G00172261) has been republished to change the footnote in Table 1. One minus sign means "mildly negative." An updated version of the document is now available on gartner.com.

19 April
In "Who's Who in Cloud-Computing/SaaS Integration, Volume 2" (G00175718), the vendor references have been updated for Appirio in Section 2.1. An updated version of this research is available on gartner.com.

"Cool Vendors in Data and Infrastructure Protection, 2010" (G00174959), was republished to correct an error in the Venafi entry referring to the date of the company's founding. An updated version of the document is now available on gartner.com.

16 April
In "Converged Infrastructure: Are You Ready to Go Back to Your New Mainframe?" (G00174073), the company name Acadia was corrected from Arcadia. An updated version of this research is available on gartner.com.

In "Cool Vendors in Enterprise Networking, 2010" (G00174960), in the Aptimize section, the acronym "ADC" was corrected to "application delivery controller." An updated version of this research is available on gartner.com.

12 April
"2009 Gartner Data Center Conference Polling Results for Hosted Virtual Desktops and Application Virtualization" (G00175612) has been revised to correct the order of text mention of percentages for the most-common responses for choice of software broker in Figure 5 (VMware View at 56% and Citrix XenDesktop at 39%). The updated document is now available on gartner.com.

In "Cool Vendors in Enterprise Networking, 2010" (G00174960) the MobileIron section has been updated to reflect the most current vendor information. An updated version of this research is available on gartner.com.

9 April
"User Survey Analysis: PV Solar Power Systems Lead Utilities' Choices for Near-Term Renewable Energy Technology" (G00175337) has been republished to change the title to "User Survey Analysis: PV Solar Is Gaining Momentum With Utilities". The first section heading in the Data Insights section has been changed to "PV Is A Leading Near-Term Renewable Energy Source." An updated version of the document is now available on gartner.com.

8 April
"MarketScope for DNS, DHCP and IP Address Management" (G00172146) has been revised to clarify that Cisco's Network Registrar product is still available for service providers. The updated document is now available on gartner.com.

"Market Insight: Semiconductor Inventory Outlook, Supply Chain Normalizing, 1Q10 Update" (G00174896) has been republished to include data through 1Q10 in Figure 1. An updated version of the document is now available on gartner.com.

6 April
"Online Commercial Banking Vendor Landscape" (G00174633) was republished to add or amend vendor-reported information for Polaris. Specifically, entries were added to the Polaris column in Tables 6 (remote deposit), 7 (controlled disbursement and lockbox), 8 (all categories), 9 (multientity) and 10 (EDI translation/reporting). In addition, Polaris' "X" for SaaS in Table 11 was changed to "R," and a mention of Polaris in Section 3.3.1 was moved from the first sentence to the third one. A revised version of this document is now available on gartner.com.

In "Aligning Change Process and Tools to Configuration and Release" (G00173798) Figure 2 has been corrected to more accurately depict the workflow. An updated version of this research is available on gartner.com.

5 April
"Remote Forensic Hardware" (G00171898) has been updated to correct the spelling of Guidance Software's EnCase product. An updated version is now available on gartner.com.

2 April
"Gartner's Business Intelligence, Analytics and Performance Management Framework" (G00166512) was republished because Figure 2 was missing descriptor text from the three circles. An updated version of the document can now be found on gartner.com.

1 April
"Market Share Analysis: WLAN, Bluetooth and GPS Semiconductors, Worldwide, 2009" (G00175298) has been republished to correct numbers in Tables 1, 2, 3 and 4. References to these numbers in the main body of the text were also revised. An updated version of this document is now available on gartner.com.

"Market Insight: Carrier and Bank 'Co-opetition' in South Africa Highlights Mobile Payment Opportunity" (G00174423) has been republished to correct an error in the penultimate paragraph of the Introduction. The reference to "South African Bank of Athens (ABSA)" has been corrected to "Bank of Athens (Absa)." A revised version of the document is now available on gartner.com.

Market Trends: Servers, Worldwide, 4Q09 and 2009" (G00175091) has been republished to correct the volume revenue growth for HP in the second paragraph of the section, HP Overall Performance for 4Q09 and 2009. It has been changed from -4.89% to -14.9%. An updated version of the document is now available on gartner.com.

29 March
In "DCIM: Going Beyond IT" (G00174769), Table 1, The name of Panduit's product was changed from DCIM to Physical Infrastructure Manager. An updated version of this document is available on gartner.com.

In "CRM Vendor Market Guide for Software as a Service, 2010" (G00174806), the vendor references in the Campaign Management, E-Mail Marketing and Lead Management sections were updated to reflect the most current vendors of these products. An updated version of this research is available on gartner.com.

"With Grantium, CSDC Moves Grantor Management Software Market" (G00175561) has been republished to clarify the third bullet in the analysis section. The revised version of this document is available on gartner.com.

26 March
"Gartner CEO and Senior Business Executive Survey 2010: Anticipating the Post-Recession Landscape" (G00174600) has been revised to match the color of the text with the corresponding lines in Figure 3. We have also included the formal title of the survey, "Gartner 2010 CEO and Senior Business Executive Survey," on the first page of the report. An updated version of this document is available on gartner.com.

25 March
"Market Trends: Optimism and Global Outlook for Procurement Technologies Remain Healthy, 2009-2013" (G00173721) has been updated to correct SciQuest's placement in Table 1. Categorized as a supplier of purchasing solutions in the original document, SciQuest has been correctly categorized as a supplier of e-procurement solutions. An updated version of this document is now available on gartner.com.

Table 2-13 in "Market Share: Contact Centers, Worldwide, 2009" (G00175199) has been corrected to show Nortel above Genesys. This is merely a change to the order in which these manufacturers appear in this table. The statistics for these companies are unchanged. An updated version is now available on gartner.com.

23 March
"SWOT: Telcordia, Worldwide" (G00174124) has been updated with the following changes: In the section "Coherent Vision and Market Strategy," the first paragraph text has changed from: "The company is undergoing a major strategic and organizational reorganization change" to: "The company underwent a major strategic and organizational reorganization." In the section "Revenue Distribution and Market Share," the sub-bullets one to five have been deleted. In the section "Revenue Growth Since 2008" the text in the first bullet point has changed from: "Telcordia's 2009 revenue was $910 million, up from $855 million in 2008 and $700 million on 2007" to "Telcordia's FY2009 revenue was $768 million, up from $711 million in FY2008 and $731 million on FY2007." Figure 3, "Telcordia Revenue, Worldwide, 2002-2009," has been updated. The date in the title of Figure 4, "Telcordia Revenue Distribution, Worldwide, 2007-2009" has changed from "2007-2009" to "2006-2009" and the figure has been updated. An updated version of this document is available on gartner.com.

"Outsourcing Contracts Annual Review, 2009: Outsourcing Uptake Continued, but Megadeals Declined" (G00174751) has been republished to change the data label on the last set of bars in Figure 1 from "2008" to "2009." An updated version of this document is now available on gartner.com.

22 March
"Q&A: Licensing and Pricing Questions From the 2009 ITAM Conference" (G00174519) has been renamed "Q&A: Oracle Licensing and Pricing Questions From the 2009 ITAM Conference" to better reflect the subject matter. The updated document is now available on gartner.com.

"A Buyer's Guide to Secure Web Gateways" (G00174650) has been updated to correct the first sentence in Section 5.1. The word "unknown" has been replaced by "known." An updated version of this document is available on gartner.com.

19 March
"Forecast: Mobile Devices, Worldwide, 2003-2014, 1Q10 Update" (G00175370) has been republished to correct an wrong decimal in the Japan, Basic Phones section of Table 4-1. The number has been corrected to read 224.2, and a revised version of the document is now available on gartner.com.

17 March
"Vendor Rating: Microsoft" (G00166708) has been republished to add a table summarizing Microsoft's ratings in each category. No ratings have changed. An updated version of this document is available on gartner.com.

16 March
"Market Share: Enterprise Network Security Equipment, Worldwide, 2009" (G00175061) has been updated to correct the 2008 percentage shares in Tables 2-2, 2-3 and 2-4. An updated version of this document is now available on gartner.com.

15 March
"Magic Quadrant for Application Performance Monitoring" (G00173116) has been republished to restate the target market for SL's solution. The updated document is now available on gartner.com.

11 March
"MarketScope for Data Center Outsourcing, North America" (G00174439) was revised to clarify that IBM has more than 160 data centers in the Americas. An updated version of this document is available on gartner.com.

"Forecast: NAND Flash Supply and Demand, Worldwide, 1Q09-4Q11, 1Q10 Update" (G00174823) was republished to correct select application shipment data in Tables 15-1 and 15-2, which caused Table 15-3's total megabytes data by application to be incorrect across most applications. A revised version is now on gartner.com.

10 March
"MarketScope for Sales Incentive Compensation Management Software" (G00174352) has been revised to change the Oracle database designation from 9g to 9i. The updated document is now available on gartner.com.

In "Oracle and Sun: What Are My Next Server Options?" (G00174683), the third bulleted list item in the Recommendations section was changed. In the phrase, "x86 Linux is a declining market," "Linux" was changed to "Unix." An updated version of this document is available on gartner.com.

In "CRM Vendor Market Guide for Software as a Service, 2010" (G00174806), the vendor references in the Campaign Management, E-Mail Marketing and Lead Management sections were updated to reflect current vendors of these products. An updated version of this research is available on gartner.com.

8 March
The first paragraph of the Background section in "Meaningful Use and Certification of EHRs: Tracking Evolving Targets" (G00171243) has been revised to change "Medicaid" to "Medicare" after the words "After 2015." An updated version of this document is available on gartner.com.

"Forecast: DRAM Supply and Demand, Worldwide, 1Q09-4Q11, 1Q10 Update" (G00174654) has been republished to correct an error in Table 1-1 and Table 9-1. The total units demand for 3Q09 and 4Q09 were incorrect. We have fixed this issue and an updated version of this document is now available on gartner.com.

In "CRM Vendor Market Guide for Software as a Service, 2010" (G00174806), the vendor reference in the Sales Incentive Compensation Management section was corrected to Callidus Software (www.callidussoftware.com). An updated version of this research is available on gartner.com.

5 March
"Emerging Technology Analysis: Enterprise-Level Cloud Fax Solutions" (G00172121) has been corrected to change the URL listed for j2 Global Communications in Table 1. An updated version of the document is now available on gartner.com.

"Toolkit: Multiuser EA Program Maturity Assessment" (G00165453) has been revised to correct the formulas in Row 4 of the EA Maturity Summary Analysis worksheet of the EA Summary tool (as well as in the Single Scorecard tool for consistency). Also, in the Summary Instructions downloadable attachment, the range of cells to be copied should go to Row 39 (not to 38, as originally written). An updated version of this document is available on gartner.com.

"Dataquest Insight: Mobile CSP's Strategies Will Diverge in the Next Five Years" (G00173205) has been republished to correct the position of the USA entry in Figure 2, Make Up of Global Markets. A revised version of this document is available on gartner.com.

4 March
In "How to Significantly Reduce Networking Costs" (G00174653), Figures 2 and 3 were updated to more accurately reflect the enterprise WAN. An updated version of this research is available on gartner.com.

3 March
"Retail Consumer Survey: What Consumers Want From Cross-Channel Shopping" (G00166018) has been resubmitted to correct the first-column information in Figure 1. The updated version is now on gartner.com.

In "Key Issues for Platform Middleware, 2010" (G00174833), in Note 3, we have corrected the product name for SpringSource to SpringSource Tc Server. An updated version of this research is available on gartner.com.

2 March
"Credant/Dell Partner in Strong Endorsement of Managed Encryption" (G00174871) has been revised to describe in more detail the duration and nature of the relationship between Credant Technologies and Dell. The updated document is now available on gartner.com.

"Toolkit: BCM Governance and Implementation Responsibility Decision Matrix, 2010" (G00174660) was revised primarily so that the content in Table 1 and Table 2 aligned with other published content.

"Magic Quadrant for Strategic Sourcing Application Suites" (G00173709) has been republished to correct an error in the Cautions section for the vendor Iasta. A bullet including a statement on Iasta's scalability for projects utilizing source data from multiple systems has been removed. An updated version of this research is available on Gartner.com.

26 February
"Forecast: DRAM Supply and Demand, Worldwide, 1Q09-4Q11, 1Q10 Update" (G00174654) has been republished to correct an error in Table 1-4. The sequential growth figures for the full year 2011 column were incorrect. We have fixed this issue and an updated version of this document is now available on gartner.com.

25 February
"Magic Quadrant for Application Performance Monitoring" (G00173116) has been republished to correct the number of APM functionality dimensions that Progress Software supports, and to correct product names in the NetIQ portfolio. The descriptions of Progress Software's and NetIQ's portfolios were also revised, as were NetIQ's cautions. The updated document is now available on gartner.com.

"Dataquest Insight: 3G Mobile Devices in China" (G00173988) has been revised to clarify a reference to 3G sales in China in the first paragraph under the heading "Sales Will Pick Up Slowly". An updated version of this document is available on gartner.com.

19 February
"Toolkit: Infrastructure Evaluation for Servers" (G00156211) has been resubmitted to update the URL that links to the tool. The updated version is now on gartner.com.

18 February
"Oracle and Sun: Managing IAM Under a Single Identity" (G00174291) has been resubmitted to clarify how Sun's Fedlet and Security Token Service fit within Oracle's access management product set. The updated version is now on gartner.com.

17 February
"Magic Quadrant for Secure Web Gateway" (G00172783) has been republished to clarify the name of Symantec's SWG product, Symantec Web Gateway. The updated version of this document is available on gartner.com.

"Oracle to Buy AmberPoint, Strengthen APM and SOA Governance" (G00174493) was updated to reflect accurate product names and to clarify facts. An updated version of this document is available on gartner.com.

12 February
"Oracle to Buy AmberPoint, Strengthen APM and SOA Governance" (G00174493) has been temporarily retracted pending further review.

"Double-Checking Project Quality With Independent Verification and Validation" (G00172026) has been republished to include a definition of "independence" with regard to the IV&V standards in Section 2.0 of the document. The updated version of this document is available on gartner.com.

10 February
"Market Insight: Impact of 802.11n on Future Professional Mobile PC Connectivity" (G00173992) has been republished to correct an error in the second bullet of the Key Findings section. The year 2013 was cited instead of 2014. The updated version of this document is available on gartner.com.

"BI Platforms User Survey, 2010: Customers Rate their BI Platform Functionality" (G00174208) has been updated to change the axes shown in Figure 2. The "Product score" label is now shown on a scale of 1-10 and the "ease of use" label is now shown on a scale of 0-20. Positions of the vendors on the graphic are unchanged. An updated version of this document is available on gartner.com.

5 February
"Leading in Times of Transition: The 2010 CIO Agenda" (G00173967) and "Executive Summary: Leading in Times of Transition: The 2010 CIO Agenda" (G00173968) have been revised to correct the rankings of the business priorities listed in the table in Figure 1 of both documents, and Figure 7 of "Leading in Times of Transition: The 2010 CIO Agenda" (G00173967). Updated versions of these documents are now available on gartner.com.

"Why Your IBM z/OS Mainframe May Not Be as Secure as You Think It Is and What You Can Do About It" (G00172909) has been republished to clarify information in Note 1 related to Security Technical Implementation Guides. An updated version can be found on gartner.com.

"What's in the Labs: PARC" (G00173881) has been updated to revise the document title. Previously titled "Best Practice for What's in the Labs: PARC," this document has been given a new title to better reflect its content: The document outlines three projects that exemplify the breadth of PARC's research and not necessarily PARC's best practices. An updated version of this document is now available on gartner.com.

4 February
"Leading in Times of Transition: The 2010 CIO Agenda" (G00173967) and "Executive Summary: Leading in Times of Transition: The 2010 CIO Agenda" (G00173968) have been revised to correct the rankings of the business priorities listed in the table in Figure 1. The updated versions of these documents are now available on gartner.com.

In "Quantifying the Value of Software Assurance for Windows Client, 2009-2010 Update" (G00171947), we have clarified the reference in Section 2.6 regarding the dollar values in Table 2, which are expressed as per user for a three-year period. An updated version of this research is available on gartner.com..

"Dataquest Insight: Application Stores; The Revenue Opportunity Beyond the Hype" (G00173283) has been changed to correct an error in the second paragraph under the Analysis heading. The revenue amount in the sentence, '...such as Enigmo, F.A.S.T, Flick Fishing, Ocarina and T-Pain have seen, with revenues breaking the $1 billion mark.' should be $1 million. The updated version is now on gartner.com.

3 February
"Case Study: Neighborhood Health Plan of Rhode Island Adopts Multipayer Strategy for Its Provider Portals" (G00173055) has been republished to change "Customer Service Inquiry" to "Claims Status Inquiry" in Figure 1. The updated version is now on gartner.com.

1 February
"MarketScope for Emergency and Mass Notification Services" (G00173054) has been resubmitted to delete extraneous text from the first challenge in the MIR3 write-up. The updated version is now on gartner.com.

29 January
The graphic in "Magic Quadrant for Web Fraud Detection" (G00173749) was revised to improve the legibility of the vendor names. The positioning of the dots has not changed. An updated version of the document is now available on gartner.com.

The title of "IT Leaders Should Understand the Strategic Implications of Operational Risk Management Software Selection" (G00173885) has been changed to "Strategic Implications of Operational Risk Management Software Selection" to better reflect the content of the research.

27 January
"A Technology Framework for Enterprise Unified Communications" (G00173410) was republished to correct the misspelling of the vendor Varolii's name. An updated version of this document can now be found on gartner.com

26 January
In "Magic Quadrant for Corporate Performance Management Suites" (G00172934), we have clarified the reference to SAP, instead of SAP BusinessObjects, as well as the last caution regarding IBM. An updated version of this research is now available on gartner.com.

The "Memory Market Pricing, January 2010" article in Semiconductor DQ Monday Report, Issue 3 (G00174079) was republished to correct the NAND flash contract pricing in Table 2. A revised version is now on gartner.com

"Data Center Efficiency and Capacity: A Metric to Calculate Both" (G00164493) included a formula we developed called PPE; however, the example provided had the wrong result. The example has now been fixed to show the correct result, and an updated version of this research can now be found on gartner.com.

25 January
"Leveraging Social Networks to Empower the Retail Workforce" (G00172949) was republished to correct the name of Oracle Retail Labs. The revised document is now available on gartner.com.

19 Jan 2010
"Survey Analysis: Managed Storage Pricing and Practices, North America, 1Q10" (G00173409) has been republished to change the most-frequent per-gigabyte monthly backup price range from $0.85 to $1.30 to $0.50 to $1.30. An updated version of the document is now available on gartner.com.

18 Jan 2010
"Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009" (G00172795) has been republished to show Alcatel-Lucent's market understanding as "strong" in Figure 2, and Oracle's market understanding as "very strong" in Figure 12. An updated version of this document is available on gartner.com.

How to Select the Best Asia/Pacific IP VPN Network Infrastructure" (G00172015) has been republished to correct Figure 6, which was missing the Thailand and Vietnam columns due to a formatting error. These columns have been reinstated and the revised version is now available on gartner.com.

14 Jan 2010
In "MarketScope for Ajax Technologies and Rich Internet Application Platforms" (G00173751), we corrected the product name and Web address for Software AG (WebMethods CAF) in Note 1. An updated version of this research is available on gartner.com.

12 Jan 2010
"Toolkit: Data Center IT Services and Outsourcing Pricing, 2009: (G00172554) has been revised to correct the low-range and high-range data in Table 4. The updated version is now available on gartner.com.

"Magic Quadrant for Secure Web Gateway" (G00172783) has been republished to correct the spelling of a Blue Coat Systems product, ProxySG, in one instance in the Strengths section. The updated version is now available on gartner.com.

"Magic Quadrant for Secure Web Gateway" (G00172783) has been republished to correct the spelling of one instance of ProxySG in Blue Coat Systems' Strengths section and to correct Webroot Software's Cautions section (its Strengths section had been inadvertently repeated there). An updated version of the document is now available on gartner.com.

"Emerging Market Analysis: China's Economic Stimulus Policies Will Drive $39 Billion in IT Spending Through 2013" (G000171859) has been revised to correct erroneous information in the second bullet point in the Key Findings section. The bullet point has been rewritten to revise the enterprise spending figures for telecom equipment and services, and hardware. The revised version is now available on gartner.com.

11 Jan 2010
In "Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance" (173482), in the third bullet point of the Mobile Commerce prediction, the world po pulation estimate has been changed from 7 million to 7 billion. An updated version of this document is now available on gartner.com.

"Q&A for PC Hardware: Single vs. Dual Vendors, and the Cost of Switching Vendors" (G00173358) has been republished to revise the title to provide more detail on the topic covered. The updated document is now available on gartner.com

8 Jan 2010
"SWOT: HP, Enterprise Ethernet Switches, Worldwide" (G00172563) has been updated to change the following wording in the "Opportunities", "Strong Alternative to Cisco" section: "In this context, companies should consider whether a vendor like HP ProCurve is easy to integrate with their open APIs and standards-based offerings and with the added bonus of an attractive lower cost of ownership", has been changed to: "In this context, it is inevitable that enterprises will consider a vendor like HP ProCurve that is easy to integrate with their open APIs and standards-based offerings and with the added bonus of an attractive lower cost of ownership". An updated version of this document is available on gartner.com.

7 Jan 2010
"Market Overview: Consulting Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2009" (G00172419) has been republished correct a reference to PCCW Solutions as having a small market share and presence in Hong Kong. PCCW Solutions has a large market share and presence in Hong Kong. An updated version of this document is available on gartner.com.

5 Jan 2010
"Critical Capabilities for Business Intelligence Platform Integration" (G00171787), published on 29 December 2009, incorrectly showed Tibco Spotfire's business intelligence platform product viability rating as "Excellent" in Table 4. It should have read "Outstanding," and the document has been revised accordingly. The updated document is now available on gartner.com.

4 Jan 2010
"SWOT: Unica, Enterprise Marketing Management, Worldwide" (G00170440) has been updated. Additional explanation was added to ensure clarity between Gartner's calendarized market share and growth estimates and reported results from Unica's fiscal year, which closes at the end of September. An updated version of this document is now available on gartner.com.