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Corrections 2011

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

3 January 2011
U.S. Consumer Demand for Vehicle ICT Expands From the Connected Vehicle to the Connected Driver" (G00217312) has been revised to display the exact values of the individual bars in Figure 1, Figure 2, Figure 4 and Figure 5. A corrected version is now available on gartner.com.

Forecast: Mobile Devices, Worldwide, 2007-2015, 4Q11 Update" (G00223030) has been republished to correct the smartphone data for China in 2012 and onward. An updated version of this document is available on gartner.com.

30 December 2011
APM Innovators: Driving APM Technology and Delivery Evolution" (G00227237) has been revised to correct an instance of the misspelling of the vendor Netuitive. The updated document is now available on gartner.com.

22 December 2011
Magic Quadrant for Communications Outsourcing and Professional Services" (G00225715) has been republished to change the name Verizon Business to Verizon. This change has been made because the internal business unit Verizon Business has been reorganized into the newly formed Enterprise Solutions and the company will now go to market as Verizon. The revised document is available on gartner.com.

21 December 2011
User Survey Analysis: Infrastructure as a Service, the 2011 Uptake" (G00226284) has been republished with several corrections. On page 5, in the "Data Insights" section, additional survey information was added, and on page 8, Amazon's summary was altered to reflect current conditions. Other minor changes were made throughout to clarify terminology. An updated version of this document is available on gartner.com.

20 December 2011
Market Share: Enterprise Routers and VPN/Firewall Equipment, Worldwide, 2010" (G00211611) has been republished to correct the 2009 and 2010 end-user spending numbers for CheckPoint Software Technologies. An updated version of this document is available on gartner.com.

"From Report Automation to Performance Management: Growing on Business Intelligence Success" (G00218078) has been corrected to fix some factual errors: In 2011, PRA's revenue was over €2,100 million, and it employed over 2,000 people. The regional management dashboard and CEO dashboard now support more than 60 users. And the consolidated Sales Volume view for the whole region is available by noon of the next business day under the small batch processing window due to time zone differences. An updated version of the document is now available on gartner.com.

19 December 2011
"Magic Quadrant for SSL VPNs" (G00219366) has been republished to note that the capability for rapid surge access to the VPN has been added to Sangfor Technologies' product road map. A corrected version of the document is now available on gartner.com.

"Market Share Analysis: Preliminary Total Semiconductor Revenue, Worldwide, 2011" (G00226457) has been updated to correct the 2010 market share rankings of the following vendors in Table 1: Rohm from 14 to 21; Panasonic from 23 to 14; Nvidia from 21 to 23; Fujitsu Semiconductor from 22 to 24 and Analog Devices from 24 to 22. In the section headed "Key Findings," Infineon's RIP growth has changed from 20% to 19%. In the section headed "No. 1 Intel" in the second sentence of paragraph six, "organic growth" now reads "growth" and the percentage shown in the last sentence has changed from 16.5% to 16.6%. The revenue figures in Table 2 have been changed from $43,822 million to $43,802 million under column heading "2010" and from 16.5% to 16.6% under column heading "growth." In the section headed "No. 3 Texas Instruments" the percentage shown in the last sentence of paragraph four has changed from 4.7% to 4.6%. In the section headed "No. 6 Qualcomm the percentage shown in the first sentence of paragraph three has changed from 24.2% to 25.3%. In the section headed "No. 12 Infineon" the percentage shown in the first paragraph has changed from 14.8% to 14.3%. In Table 6 the final row has changes to column "2010" from $4,599 million to $4,619 million and to the column "percentage growth or loss" from 14.8% to 14.3%. In Table 9 the following information has changed: Infineon Technologies "adjusted revenue 2010" from $4,599 million to 4,619 million, "actual growth 2010 to 2011" 14.8% to 14.3% and "difference actual vs. predicted" 19.2% to 18.7%. Intel has moved from RIP ranking 9 to RIP ranking 12, with the following updates: "revenue 2010" from $43,388 million to 43,802 million, "actual growth 2010 to 2011" from 17.7% to 16.6% and "difference vs. predicted" from 6.0% to 4.9%. The following RIP rankings for 2011 have also changed: NXP from 10 to 9, Freescale Semiconductor from 11 to 10 and Broadcom from 12 to 11. In the section headed "Winning Vendors" the first sentence for Infineon now reads "almost 19%" rather than "19%."An updated version of the document is now available on gartner.com.

16 December 2011
"Carriers Converge Their Internet and MPLS Infrastructure: Time to Redo Your Risk Assessment?" (G00219021) has been republished to replace Figure 2 with a more generic depiction of the use of multiservice Ethernet access services for the WAN, and to correctly reference Orange Business Services in the Convergence Onto a Common MPLS Core Network section. An updated version of this research is available on Gartner.com.

8 December 2011
"Vendor Rating: Oracle" (G00226937) has been updated to correct the Rating value of E-Commerce in the Market Offerings section from "Promising" to "Positive" to match the correct Rating shown in Table 1. An updated version of this document is available on gartner.com.

"News Reports Can Help Inform Your Printer Security Strategy" (G00228312) has been republished to amend a recommendation, which now reflects our advice that clients contact vendors to inquire about the security risk posed by all brands of printers, not just HP's. A corrected version of the document is now available on gartner.com.

"MarketScope for North American Property and Casualty Insurance Policy Management Modules" (G00219401) has been republished to properly define ISO as Insurance Services Office. An updated version of this document is available on gartner.com.

In "Magic Quadrant for U.S. Telecommunications Service Providers" (G00219751), we have corrected the number of fiber miles in the Paetec entry from 20,000 to 37,000. A corrected version of the document is now available on gartner.com.

2 December 2011
In "IT Service Desk Software-as-a-Service Vendor Landscape" (G00218314), Table 1 has been updated: We've added Beetil to the list and updated the location for Echolon. A corrected version of the document is now available on gartner.com.

"Vendor Rating: Deutsche Telekom" (G00219255) has been republished to correct an error in the number of Deutsche Telekom's top clients in the third bullet of the Customer Service/Support section. In addition, a fourth and fifth bullet have been added. The revised version of this report is available on gartner.com.

29 November 2011
"Competitive Landscape: Consulting and System Integration Providers for Oracle Applications" (G00219893) has been republished to correct the name of Oracle Applications. "Oracle Applications" refers to the company's packaged applications. An updated version of the document is now available on gartner.com.

28 November 2011
"MarketScope for Business Intelligence and Information Management Services in North America" (G00219672) has been republished to correct the name of PwC's practice to business intelligence and performance management (BIPM). An updated version of the document is now available on gartner.com.

22 November 2011
"Magic Quadrant for Midrange and High-End Modular Disk Arrays" (G00219289) has been republished to upgrade the format of the Magic Quadrant graphic; no vendor positions were moved. An updated version of this document is available on gartner.com.

18 November 2011
"Competitive Landscape: Location-Based Advertising and Marketing" (G00218695) has been republished to amend the Competitive Profiles in line with vendor feedback, to update the entries for Intersec and Telefonica U.K. in Table 1, and to change the company name Foursquare to foursquare and Telefonica O2 UK to Telefonica U.K. A corrected version is now available on gartner.com.

"Magic Quadrant for MFPs and Printers, Worldwide" (G00219234) has been republished to change the word "remanufacturing" to "recycling" in the HP section. An updated version of the document is now available on gartner.com.

17 November 2011
"Reassess Adobe's BPM and CCA Platforms as Its Strategy Has Shifted" (G00227592) has been republished to: (1) state in the Summary that Adobe will focus its BPM and CCA investments on the financial services and public sectors; (2) remove a statement about Adobe investments from Event Facts; and (3) state in Recommendations that the Digital Enterprise Platform for CCAs is not a high priority for Adobe investments. An updated version is now available on gartner.com.

"Forecast: Software as a Service, Worldwide, 2010-2015, 2H11 Update" (G00227428) has been updated to revise the SCM (sourcing/procurement) vendors listed in Table 3. A typo was also corrected to change 211 to 2011. An updated version of this document is now available on gartner.com.

14 November 2011
"Vendor Rating: BMC Software" (G00219504) has been republished to correct a rounding error in Table 2 in the Other Vendors category of the Share 2009 Column, from 16.8% to 16.9%. An updated version of this research is available on gartner.com.

"Critical Capabilities for European Non-Life Policy Administration Systems" (G00218551) has been republished to change the vendor name from Steria Mummert to Steria Mummert ISS, and to make minor changes to its vendor comments section. An updated version of this document is available on gartner.com.

"Ensure Apple iPads Are Licensed Correctly to Use Microsoft Products to Avoid Problems" (G00209066) has been revised. An on-premises scenario was added to Figures 1 and 2. The updated document is now available on gartner.com.

"In "Application Life Cycle Management Matters Where Diversity Persists" (G00213374), Note 1 and Note 2 have been deleted. A corrected version of the document is now available on gartner.com.

11 November 2011
"Two Factors That Help Identify the BPM 'Sweet Spot'" (G00216931) has been revised. The term "BPM for automation and standardization" has been changed to "BPM for standardization and manageability." An updated version of this document is available on gartner.com.

9 November 2011
"Biogen Idec's Response to the 2011 Japan Disaster Results in Stronger Operational Resilience and Deeper Cultural Bonds" (G00219158) has been republished to remove vendor name references. An updated version of this document is available on gartner.com.

"Toolkit: Use Gartner's Lead Management Maturity Model to Assess Lead Management Capabilities" (G00217740) has been republished to replace the executive presentation and overview PowerPoint attachment with the complete slide deck. An updated version of this research is available on gartner.com.

8 November 2011
"Infrastructure Utility Services in the Cloud Services Value Chain" (G00219610) has been revised to clarify the definition of "cloud IUS." A corrected version is now available on gartner.com.

In "IT Service Desk Software-as-a-Service Vendor Landscape" (G00218314), Table 1 has been updated. The vendor name for Staff & Line has been changed to EasyVista, along with the appropriate change to the website. A corrected version of the document is now available on gartner.com.

4 November 2011
Magic Quadrant for Operations Support Systems" (G00218745) has been republished with revised Strengths and Cautions for HP. A third Strength was added, while three new Cautions replaced the previous two. No functionality or content was altered beyond this update. The revised document is now available on gartner.com.

1 November 2011
"In "Critical Capabilities for Corporate Telephony" (G00219396), the paragraph under Table 2 was deleted due to incorrect information, the Table 3 description under Figure 2 was removed, and the footnote under Table 3 was deleted, as it duplicates the paragraph that follows. An updated version of this research is available on gartner.com.

31 October 2011
"Competitive Landscape: Processor Architecture for Next-Generation Smartphones and Tablets, Worldwide, 2011" (G00216611) has been republished to correct an error in Table 1. The second line of the table previously referred to megawatts instead of milliwatts. An updated version of the document is now available on gartner.com.

28 October 2011
"MarketScope for Managed Security Services in Europe" (G00219325) was republished to correct the presentation of two vendor names in Figure 1: IBM Security Services and Verizon. An updated version can be found on gartner.com.

"Emerging Technology Analysis: How Self-Service Portals for Cloud Infrastructure Services Impact the Customer Experience" (G00217534) has been republished with the addition of two screenshots showing Savvis's self-service portal. The revised document is now available on gartner.com.

In "IT Market Clock for Client Computing, 2011" (G00215841) Citrix Systems and VMware have been added to the list of selected vendors in the HVDs section; these two vendors were inadvertently omitted from the original publication. A corrected version of the document is now available on gartner.com.

"HR Shared Services: Optimizing the Technology Options" (G00214913) has been revised to correct a vendor name — LBi Software — in the Specialist Players section. The updated document is now available on gartner.com.

27 October 2011
"Market Trends: Worldwide, Femtocells' Role in Small Cells and Mobile Connectivity" (G00213995) has been republished to correct an error in the final row of Table 1, which had stated, incorrectly, that Novatel Wireless was a femtocell vendor for 3UK. The revised document is now available on gartner.com.

25 October 2011
"The Gartner Business Intelligence Service Vendor Guide, 2011" (G00215511) has been republished to correct a company name and website in the Western European Business Intelligence Service Providers section — SDG group. An updated version of the document is now available on gartner.com.

"MarketScope for Managed Security Services in Asia/Pacific" (G00217190 was republished to correctly classify Tata Communications as a telecommunications/WAN provider in the What You Need to Know section. An updated version can now be found on gartner.com.

19 October 2011
"MarketScope for the IT Asset Management Repository" (G00219419) dated 12 October 2011 has been republished to update the Provance Technologies section. We originally stated that "Provance has been encouraging customers on the legacy tool to migrate to the ITAM Pack." That statement has been revised. It now reads: "Provance customers that are also on the Microsoft service desk platform are considering migration to the ITAM Pack." An updated version of this document is now available on gartner.com.

14 October 2011
"Who's Who in Interactive Visualization for Analysis and Dashboarding" (G00219397) has been revised to change the following wording in section about Dundas from: "Dundas is a well known dashboard vendor based in the U.S." to "Dundas is a well known dashboard vendor based in Ontario, Canada." Additionally, Figure 27 has been replaced with a different image. An updated version of this document is available on gartner.com.

In "MarketScope for the IT Asset Management Repository" (G00219419), references to Aspera have been corrected so the company name appears as Aspera GmbH. A corrected version of the document is now available on gartner.com.

"North American University Supply Chain Programs, Part 3: Ranking the Top Programs" (G00218965) was revised to add Rutgers University to Figure 3, to add University of Texas at Austin and to replace San Diego State University with University of San Diego in Figure 5, and to change "Undergraduate" to "Graduate" in Figure 6. An updated version is now available on gartner.com.

10 October 2011
"Market Trends: Worldwide, Set-Top Boxes Evolving in Divergent Markets, 2011" (G00219038) has been republished to correct an error in Table 6. The 2009 unit production figures for Pace and Motorola had been transposed. The revised document is now available on gartner.com

6 October 2011
"Forecast: IT Services, 2008-2015, 3Q11 Update" (G00219768) was republished to repair the currency conversion macro within the document. There were no data changes to the document. An updated version of this document is available on gartner.com.

5 October 2011
"Vendor Rating: Salesforce.com" (G00216762) has been revised to correct a misspelling of the product Heroku in the Detailed Rating table. The updated document is now available on gartner.com.

30 September 2011
"Competitive Landscape: Intrusion Prevention Systems, 2011" (G00217334) was revised to include a missing vendor product performance claim for HP TippingPoint in the product performance table (Table 1), as well as a revised technology vendor profile (in the HP section of the document). An updated version of this document is now available on gartner.com.

28 September 2011
"BI Platforms User Survey, 2011: Customers Rate Their BI Platform Vendors" (G00211769) has been republished to correct a color coding error in Figure 4. Salient now has an orange marker to accurately reflect its rating of "above average business benefits." An updated version of the document is now available on gartner.com.

"Magic Quadrant for International Retail Core Banking" (G00219427) was republished to update the vendor name "Fidelity National Information Services" to "FIS" in the Exclusion section. An updated version can now be found on gartner.com.

"Magic Quadrant for Application Performance Management" (G00215740) has been republished to change the name of one of the vendors (Visual Network Systems) and to update the acronyms for two of its products. An updated version of this document is available on gartner.com.

27 September 2011
"IT Market Clock for Client Computing, 2011" (G00215841) was revised to correct a vendor name in the Work Space Aggregators section. Centrix has been changed to Centrix Software. An updated version can now be found on Gartner.com.

26 September 2011
"New Gartner Benchmark Measures Value of IT to a Financial Services Firm's Business" (G00216426), has been republished to correct the mathematical formula in Note 2. An updated version of this document is available on gartner.com.

22 September 2011
In "Magic Quadrant for Application Performance Management" (G00215740), Figure 1, "Magic Quadrant for Application Performance Management" was updated to reflect two recent vendor acquisitions, and the text was amended to show this as well. In addition, one vendor name was added to the list of vendors new to this Magic Quadrant. An updated version of this document is available on gartner.com. marketing for the hardware upgrade of the z10 EC is June 2012, not June 2010. The updated document is now available on gartner.com.

"SWOT: Nuance, Imaging Division, Worldwide" (216838) has been republished to provide a minor modification regarding which products were referenced in terms of scalability problems with some of Nuance's legacy software; the revised text adds further clarification to reflect a specific version of a product. An updated version of this document is available on gartner.com.

"IT Market Clock for Database Management Systems, 2011" (G00216773) has been republished to correct an error in Figure 3. In it, the Focus for Database Software as a Service was given as "Choice," when in fact it should have been "Advantage." An updated version of the document is now available on gartner.com.

20 September 2011
"Implications to Mainframe Users of the IBM z10 Withdrawal From Marketing" (G00217125) has been revised to correct a date in Table 1. The date withdrawn from marketing for the hardware upgrade of the z10 EC is June 2012, not June 2010. The updated document is now available on gartner.com.

16 September 2011
"Case Study: New POS Solution Improves Application Selection Process for Retailer B&Q" (G00215712) has been republished with a new title — "Case Study: B&Q's Implementation of Torex Retail-J POS Boosts Revenue, Saves Costs and Improves Application Selection" — to more accurately reflect the content of the research. An updated version of the document is now available on gartner.com.

15 September 2011
"While Interest Builds, Global Life and P&C Insurers Still Wait on Tablet PCs" (G00211856) has been republished with the new title, "While Interest Builds, Global Life and P&C Insurers Still Wait on Media Tablets." The term "tablet PC" has been replaced by "media tablet" throughout the research. An updated version of this document is available on gartner.com.

13 September 2011
"Critical Capabilities for Content-Aware Data Loss Prevention" (G00214971) has been republished to correct factual inaccuracies in the vendor comments paragraph for RSA (EMC) regarding its endpoint capabilities. An updated version of this document is available on gartner.com.

"Magic Quadrant for Content-Aware Data Loss Prevention" (G00213871) has been republished to include Fidelis in a list of vendors that have achieved FIPS 140-2 compliance and to correct factual inaccuracies in the vendor comments paragraph for RSA (EMC) regarding its endpoint capabilities. An updated version of this document is available on gartner.com.

8 September 2011
"Market Trends: Professional Security Consulting Services Worldwide" (G00214270) has been republished to correct the spelling of the company name ISS. An updated version of this document is now available on gartner.com.

6 September 2011
"Identify iPaaS Usage Scenarios for B2B and Cloud Service Integration" (G00215501) has been republished with a new title — "Exploring iPaaS Usage Scenarios: B2B and Cloud Service Integration" — to more accurately reflect the content of the research. An updated version of the document is now available on gartner.com.

"The Customer Is King Again at Oracle Retail CrossTalk" (1781817) was republished to remove the names of Oracle staff members from the note. An updated version can now be found on gartner.com."

"Market Insight: Large CSPs See Little Margin Decline Despite Tough Economic Environment" (G00213764) has been republished to correct an error in the labelling of the x-axis in Figure 1. This axis is now correctly labelled as "2010 OIBDA Margin." An updated version of this document is now available on gartner.com.

5 September 2011
"How to Use (And Not Use) Gartner's Information Capabilities Framework" (G00215834) had been revised in order to add some definitional text. This text, on Gartner's information capabilities framework in Note 1, was inadvertently left out of the original publication. An updated version of this document is available on gartner.com.

"Does the 21st-Century "Big Data" Warehouse Mean the End of the Enterprise Data Warehouse?" (G00213081) had been revised in order to add some definitional text. This text, on Gartner's information capabilities framework in Note 2, was inadvertently left out of the original publication. An updated version of this document is available on gartner.com.

29 August 2011
"Sybase mCommerce 365 for Mobile Retail Banking and Financial Services" (G00208694) has been revised to clarify information regarding Sybase's plans to extend support for the unbanked with mobile-based banking and payment capabilities. An updated version of this document is available on gartner.com.

25 August 2011
"Case Study: How Bombardier Accelerated Its SAP Rollout With SAP Life Cycle Testing" (G00214990) was republished to change "120 test codes" to "120 transaction codes." An updated version can now be found on Gartner.com.

23 August 2011
"Starbucks' Path of Excellence Through Supply Chain Transformation" (G00214978) was republished to correct statistical errors relative to Figure 1. In addition, we included more detail regarding the Starbucks' transformation.

18 August 2011
In "Hype Cycle for IT Operations Management, 2011" (G00214402), Attachmate has been changed to NetIQ to reflect the name change. A corrected version of the document is now available on gartner.com.

"Competitive Landscape: Business Intelligence Service Providers, Asia/Pacific" (G00214100) incorrectly stated Deloitte acquired MicroStrategy (U.S.) for BI consulting and implementation expertise. Deloitte had only formed an alliance with MicroStrategy. The document has been republished to remove the MicroStrategy statement. An updated version of the document is now available on gartner.com.

15 August 2011
In "Hype Cycle for Data Center Power and Cooling Technologies, 2011" (G00214533), we have corrected the Sample Vendor reference under the Data Center Infrastructure Management Software section for Viridity to Viridity Software. An updated version of this research is available on Gartner.com.

In "Magic Quadrant for Enterprise LAN (Global)" (G00213980), we have updated the Vendor Strengths and Cautions section for Avaya (Nortel) to reflect the most recent information. An updated version of this research is available on Gartner.com.

12 Aug
"Toolkit: Frameworks to Design and Enable Supply Chain Segmentation" (G00213176) was revised to remove a framework with limited applicability across industries. An updated version is available on gartner.com.

2 Aug
"AspenTech Optimize 2011: Supporting Agile and Profitable Supply in the Process Industries" (G00214396) has been republished to make one of cited presentations anonymous. An updated version is now available on gartner.com.

1 Aug
"Competitive Landscape: Technology Wholesale Distributors' Approach to Cloud Services" (G00214333) has been updated. Outdated information in Figures 1 and 2. The corrected diagrams more accurately portray supply chain inputs for manufacturers in illustrating the physical value chain for IT distribution and data integration with a physical value chain. An updated version of the document appears on gartner.com.

1 Aug
In "OEM, ODM, and EMS Semiconductor Demand, Worldwide, 2010: Database," (G00213963) the purchasing 2009 TAM data for graphic board vendors such as Asustek, ECS, Flextronics, Gigabyte, Hon Hai, and MSI were incorrect. As the result, the 2009 total purchasing TAM for some device segments including DRAM, ASSP-Data Processing were also incorrect. Updating the database has altered the Purchasing TAM figures in Chapter 2. An updated version of this document is available on gartner.com.

29 July
"Gartner for IT Leaders Overview: The Business Process Director" (G00214701) has been republished to correct Figure 1 so that it correctly labels the "optimize" phase. A revised version of the document is now available on gartner.com.

27 July
"MarketScope for Enterprise Instant Messaging and Presence" (G00213790) has been republished to correct a statement about Microsoft Lync. Originally, the first sentence of the second paragraph in the section on Microsoft indicated that Lync had enhanced support for a number of named mobile devices. In fact, Lync does not yet support these devices, but Microsoft has stated that it intends to introduce this support by the end of 2011. We have revised this sentence accordingly. An updated version of the document is available on gartner.com.

26 July
In "Magic Quadrant for Social CRM" (G00214507), we have replaced the information in the Vendor Strengths and Cautions section for Converseon to reflect the most recent information. An updated version of this research is available on gartner.com.

25 July
"Case Study: City of Los Angeles Migrates to Google Gmail" (G00214611) has been republished to remove one overly detailed sentence in the section "Results." An updated version of this document is available on gartner.com.

"Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America" (G00213700) has been republished to correct a vendor name on the Magic Quadrant graphic. Tech Mahindra has been replaced with Mahindra IT and Business Services, which incorporates both Tech Mahindra and Mahindra Satyam. An updated version of the document is available on gartner.com.

18 July
Market Share Analysis: Enterprise Ethernet Switches, Worldwide, 1Q11" (G00213712) has been republished to change Juniper Networks' 1Q10 and 4Q10 revenue in Table 1 to $73.9 million and $117.0 million, respectively. The percentage of change was revised to 22.4% and negative 22.7%, respectively, in Table 1 and in the text. An updated version of the document is now available on gartner.com.

14 July
"Best Practice for Software Asset Management: Core Process Tutorial" (G00213450) has been republished to update information in the Evidence section about the number of inquiries Gartner received on software asset management. In addition, Figure 3 and its accompanying text have been repositioned, and the hierarchy of headings has been corrected. An updated version of this document is available on gartner.com.

11 July
"Need for Speed Powers In-Memory Business Intelligence" (G00212168) has been republished to amend Table 1: "IBM (Cognos 10)" has been added to the "Hybrid In-Memory/Disk" column, and IBM's first entry in the "Stand-Alone In-Memory" column now appears as "IBM (Cognos Real-time Monitoring)". An updated version of the document is now available on gartner.com.

8 July
"Competitive Landscape: India-Based Providers of Business Process Outsourcing" (G00213832) has been republished to correct the BPO banking and securities revenue estimates for Wipro, and to correct HCL's procurement and industry-specific solutions revenue information. Also, the word "estimates" has been added to the titles for Tables 2, 3 and 4 for clarity. An updated version of this document is available on gartner.com.

6 July
OEM, ODM and EMS Semiconductor Demand, Worldwide, 2010: Database" (G00213963) has been republished to revise Table 1-1 which now includes the 2008 figures for Hon Hai. An updated version of the document is available on gartner.com.

5 July
Competitive Landscape: PC Market, India" (G00213655) has been revised to reflect the correct name of HCL Infosystems. The document initially misidentified the PC maker as HCL Technologies, a software firm and sister company of to HCL Infosystems.HCL Infosystems. Both firms are subsidiaries of Indian IT giant, HCL Enterprise. An updated version of the document is now available on gartner.com.

31 June
In Magic Quadrant for Desktop Outsourcing Services, North America" (G00211280), has been republished to include more accurate information on Maintech. An updated version of this document is now available on gartner.com.

28 June
In Magic Quadrant for Contact Center Infrastructure, Worldwide" (G00213759), has been revised to update the format of the Magic Quadrant graphic; no vendor positions were moved. An updated version of this document is available on gartner.com.

24 June
In "Cool Vendors in Program and Portfolio Management, 2011" (G00211358) has been republished to correct ChangeDirector's definition as a vendor and not as a tool vendor. A revised version of the document is now available on gartner.com.

23 June
In "Magic Quadrant for Mobile Consumer Application Platforms" (G00213327), some minor changes were made to the text. Given the large number of vendors and products this Magic Quadrant covers, a few details were missed. The changes are all minor, and in no way affect the score or placement of any vendor or product. An updated version of this document is available on gartner.com.

21 June
In "Voice of the Customer: A Software Market Emerges" (G00213774), at the beginning of the Analysis section, we have added several vendors to the list of VoC providers, and noted that this is only a partial list. An updated version of this document is available on gartner.com.

16 June
"Sharing Your Data Without Losing It: Controlling Your Data on Their Desktop" (G00213825) has been revised to correct the spelling of Doocuments. An updated version of this document is available on gartner.com.

15 June
In "Behavior Learning Engines Have Predictive Shortcomings" (G00213455), a small change was made to the section "What Are BLEs Good For?" In the first sentence of the second paragraph, the phrase "with the assistance of a BLE" was changed to "without the assistance of a BLE." An updated version of this document is available on gartner.com.

10 June
In "Multifaceted Monitoring Approaches for Citrix XenApp" (G00212378), we have updated the information re: Citrix Systems. A corrected version of the document is now available on gartner.com.

"Market Share: Flash Cards, USB Flash Drives and Solid-State Drives, Worldwide, 2010" (G00211697) has been republished to correct the market sizing and share in Tables 8, 11, 12, 13 and 14. The industrial solid-state drive (SSD) market sizing and overall SSD market was adjusted slightly lower due to an erroneous vendor response that categorized sub-1GB modules as industrial SSDs. An updated version of the document is now available on gartner.com.

8 June
"Market Trends: Business Intelligence, Worldwide, 2011-2014" (G00213483) has been updated to correct data in Figure 1. An updated version of this document is now available on gartner.com.

7 June
"In " MarketScope for Configuration, Price, Quote Application Suites, 2011" (G00212720) a change was made to the SAP section to reflect the fact that fewer than 30% (rather than fewer than 30) of the configuration clients are estimated to have installed IPC. An updated version of this document is available on gartner.com.

6 June
"Market Share Analysis: Top 30 Communications Service Provider Rankings, 2010" (G00212875) has been republished with revised tables in the Appendix. Tables 3 to 6 contain new values for selected carriers, and a new table showing yearly growth has been added. An updated version of this document is available on gartner.com.

3 June
"RIM's PlayBook: The Future, but When?" (G00212803) erroneously stated in the What You Need to Know section that PlayBook software updates are promised bi-weekly. This has been fixed to say monthly. An updated version of this document can now be found on gartner.com.

"Market Share Analysis: Semiconductor Distributors, Worldwide, 2010" (G00210486) has been republished to correct the 2010 revenue and market share quoted for semiconductor distributor WPG Holdings. This change has been made to Table 1, and also affects the paragraph dedicated to WPG Holdings and the 2010 market share of the top ten distributors quoted in the third bullet point of the Key Findings. We have also corrected the misrepresentation of Future Electronics as a U.S., rather than a Canadian company. An updated version of this document is now available on gartner.com.

1 June
"A Banker's Guide to Credit, Market and Operational Risk Management Software Functionality" (G00209414) has been revised to correct the definition of "CMO" in Table 2. An updated version of this document is available on gartner.com.

26 May
"Market Share: External Controller-Based Disk Storage, Worldwide, 2007-2010" (G00212499) has been republished to correct the entries for the external controller-base disk storage FAS segments reflected in Table 1-3 so that they balance with the FAS summary in Table 1-1. Also, vendor revenue for block monolithic (Table 2-14), high-end modular (Table 2-15), midrange modular (Table 2-16), and entry-level modular (Table 2-17) were corrected so they balance with total block vendor revenue in Table 2-1 and Table 2-2. An updated version of the document is now available on gartner.com.

25 May
"Gartner Authentication Method Evaluation Scorecards, 2011: User Experience" (G00211592) has been revised to replace the word "Methodology" with "Method" in the title. An updated version of this document is available on gartner.com.

23 May
In "How to Choose a Sizing Framework to Measure Productivity " (G00211354), CAST has been changed to reflect the company name Cast Software.. A corrected version of the document is now available on gartner.com.

20 May
"Magic Quadrant for Security Information and Event Management" (G00212454) has been republished to update spelling of a vendor, AccelOps, in the Market Overview section. An updated version of this document is available on gartner.com.

19 May
"Market Share Analysis: Mobile Devices, Worldwide, 1Q11" (G00213397) has been republished to correct a typographical error in the subsection "Apple." The number of Apple's sales of iPhones now reads as 16.8 million. An updated version of the document is now available on gartner.com.

"Market Share: Mobile Communication Devices by Region and Country, 1Q11" (G00213428) has been republished because a technical issue with the pivot tables resulted in some of the data not displaying. The pivot tables have now been refreshed and an updated version of the document is now available on gartner.com.

"Market Share Snapshot: ERP Software, Worldwide, 2011" (G00213028) was republished to correct the data for Tables 4 and 5, which were mistakenly switched. In correcting this we also took the opportunity to align the data in Tables 1 through 5 with the updated Market Share publication. However, these changes do not materially affect vendor rank, share or growth from the original document published on 10 May. An updated version of this document is available on gartner.com.

"Is Cost Savings in BPO a Myth or Reality?" (G00211999) was republished because the current percentage of respondents' levels of at least 10% cost reduction was incongruent with correct data in Figure 1. An updated version of this document is available on gartner.com

18 May
"Market Statistics: DRAM Cost Model, 2011" (G00212533), has been republished to correct an error in the Cost Model Calculator in Chapter 1. The formulas for the cash cost and variable cost per finished die (cells C56 and C57) have been altered accordingly. The examples tab was unaffected by the error. An updated version of the document is now available on gartner.com.

17 May
"Survey Analysis: End-User Trends in Infrastructure Utility Services and Infrastructure as a Service" (G00212644) was republished to correct a vendor name (SunGard) in Figure 3. An updated version of this document can now be found on gartner.com.

16 May
In "How to Use PMBOK and PRINCE2 Methodologies in ITIL V3 Initiatives" (G00212542), we have adjusted the terminology that references "guides" and "methodology" to be consistent across research areas. An updated version of this research is available on gartner.com.

13 May
"Market Share: All Software Markets, Worldwide, 2010" (G00211976) has been updated to reflect some minor changes to data for Ufida, Kingdee, HP and McAfee. While resolving these issues, other minor adjustments were also made. These changes do not materially affect vendor rank, share or growth and therefore are not outlined here. An updated version of the document is now available on gartner.com.

In CRM Vendor Market Guide for Software as a Service, 2011" (G00211711), some Oracle product names have been changed, and the hyperlinks for Oracle references have been updated. A corrected version of the document is now available on gartner.com.

12 May
"Strategic Technology Map for Western European Retail Banking" (G00212935) has been revised to insert a missing label (Mobile Banking Channel) in Figure 1. An updated version of this document is available on gartner.com.

"Market Share: Storage Management Software, Worldwide, 2010" (G00212097) has been republished to rectify a calculation error in vendor feedback, HP's storage management software revenue has been adjusted for 2010; no changes were made to 2008 or 2009. While resolving this issue, other minor adjustments were made. These changes do not materially affect vendor rank, share or growth and therefore are not outlined here. An updated version of the document is now available on gartner.com.

6 May
In "Twenty Actions to Leverage Increased Federal Funding for Human Services Eligibility Determination Systems" (G00212922), a change has been made to the MITA row in Figure 1, as well as to the last sentence in the first paragraph of the "Leverage Condition" section. An updated version of this document is available on gartner.com.

3 May
In "The Drivers and Challenges of Private Cloud Computing" (G00210705) we have corrected the Figure 2 caption to reflect that the poll is about the biggest challenges in pursuing private cloud computing. An updated version of this research is available on gartner.com.

2 May
In "Multifaceted Monitoring Approaches for Citrix XenApp" (G00212378), a vendor name has been corrected to EG Innovations. A corrected version of the document is now available on gartner.com.

In "Overview: Cool Vendors in Data Center Infrastructure Management Tools, 2011" (G00211330), changes have been made to two sections: iTRACS and nlyte Software. A corrected version of the document is now available on gartner.com.

"Forecast: Application Acceleration Equipment, Worldwide, 2007-2015, 1Q11 Update" (G00211166) has been revised to update the 2007 through 2009 revenue data points for WAN optimization controllers that were incorrect in Table 1-2 (only in Chapter 1, but not in Chapter 3). An updated version of the document is now available on gartner.com.

"Market Share Analysis: Project and Portfolio Management Software, Worldwide, 2010" (G00212260) hhas been updated to clarify the analysis regarding Planview. An updated version of this document is now available on gartner.com.

29 April
"Top Banks: Their IT Plans and Investments, 3Q10" (G00209688) has been republished to remove a sentence from the Citigroup mobile financial services section that was repeated from the JPMorgan Chase section. An updated version of the document is available on gartner.com.

"Introducing the Technology Dependency Matrix for Fabric-Based Infrastructure" (G00211907) erroneously listed "IBM zEnterprise with zLX BladeCenter Extension" as an example in Figure 2. It has now been fixed to read "IBM zEnterprise with zBX BladeCenter Extension." An updated version of this document can now be found on gartner.com.

28 April
"How Will Users Access the PC Apps They Need on Their Alternative Devices?" (G00212145) has been revised to correct the formatting on Figure 1 and Figure 2. The updated document is now available on gartner.com.

27 April
"Market Trends: BPM Technology Market Is Wider Than BPM Suites, 2011" (G00212389) has been republished to correct the forecast revenue and growth rates in Tables 2, 3, 5 and 6. An updated version of the document is now available on gartner.com.

"Market Share: Semiconductor Assembly and Test Services, Worldwide, 2010" (G00212577) was republished because of errors related to revenue for a Japanese SATS company, J-Devices. The company's revenue was incorrectly stated as $420 million; the correct amount is $600 million. Data points in tables and figures were subsequently adjusted to reflect the revised 2010 revenue numbers for J-Devices. An updated version is now available on gartner.com.

26 April
"Competitive Landscape: Telecom Expense Management" (G00209559) has been republished to correct errors to three of the years depicted in Figure 2. The figure has been revised to show the years 2012, 2013 and 2014. An updated version of this document is available on gartner.com.

25 April
"Market Share: Preliminary PC Shipment Estimates by Region, 1Q11 Update" (G00212800) has been republished to correct the column headings for the historical data of 4Q10 and 1Q10 in all the tables. These were inadvertently transposed in the original publication. There were no changes to the data. An updated version of the document is now available on gartner.com.

"Debunking the Myth of the Single-Vendor Network" (G00208758) has been revised. The first sentence in the recommendations for network management has been changed to: Organizations wanting to take advantage of the benefits of introducing additional vendors into their environment should start by introducing industry-standard tools for network fault, performance and configuration management. The updated document is now available on gartner.com.

In Q&A: The Market Impact of Oracle's Ceasing Itanium Development" (G00212216), the Oracle product name has been changed to Oracle Linux, and the reference to x86 server performance has been updated. A corrected version of the document is now available on gartner.com.

"Market Share: Preliminary PC Shipment Estimates by Region, 1Q11 Update" (G00212800) has been republished to correct the column headings for the historical data of 4Q10 and 1Q10 in all the tables. These were inadvertently transposed in the original publication. There were no changes to the data. An updated version of the document is now available on gartner.com.

"Debunking the Myth of the Single-Vendor Network" (G00208758) has been revised. The first sentence in the recommendations for network management has been changed to: Organizations wanting to take advantage of the benefits of introducing additional vendors into their environment should start by introducing industry-standard tools for network fault, performance and configuration management. The updated document is now available on gartner.com.

21 April
"Cool Vendors in Consumer Goods, 2011" (G00211923) has been revised to correct an error under the Bazaarvoice "Why Cool" evaluation from "2,726 languages" to "27 languages." An updated version is now available on gartner.com.

20 April
In "How Much Is That Token in the Window? What You Should Expect to Pay for New Authentication Methods" (G00211249) has been republished to correct the title of Table 2 to read "Representative Hardware Token Costs (US$ per User)." An updated version of this document is available on gartner.com.

"Cool Vendors in Manufacturing Operations, 2011" (G00211331) has been republished to ensure that BabbleWare appears correctly in the Table of Contents. An updated version of this document is available on gartner.com.

"Forecast Analysis: PC and Media Tablet Production and Included Semiconductor Market, Worldwide, 2006-2015, 1Q11 Update" (G00211738) has been republished to correct an error in the section "Changes From Previous Forecast." The paragraph relating to Figure 2 has changed from: "Figure 2 shows our latest forecast for PC and media tablet semiconductors growing to $350.8 billion and $18.5 billion in 2010." to "Figure 2 shows our latest forecast for PC and media tablet semiconductors growing to $76.1 billion and $2.1 billion in 2010." An updated version of this document is available on gartner.com.

19 April
"Cool Vendors in Human Capital Management, 2011" (G00211604) was republished due to an oversight in the Key Findings section. Wanted Technologies' writeup has been added to that section. A revised version can now be found on gartner.com.

"MarketScope for Vulnerability Assessment" (G00211846) has been republished to remove Rapid7 from the group of featured vendors that solely focus on vulnerability assessment (VA) as a service offering. Rapid7 offers VA as a service, but its VA product is its primary offering. An updated version of this document is available on gartner.com.

"Cool Vendors in Green IT and Sustainability, 2011" (G00211310) has been republished to ensure that The Continuum Network appears correctly in the Table of Contents. An updated version of this document is available on gartner.com.

18 April
In "Magic Quadrant for Mobile Device Management Software" (G00211101), Figure 1, "Magic Quadrant for Mobile Device Management Software" was updated, and the dot for McAfee was slightly moved. In addition, the section on Fixmo was updated to clarify the recent acquisition of Conceivium, based on the most up-to-date information available. An updated version of this document is available on gartner.com.

"Competitive Landscape: SaaS Project and Portfolio Management Software, Worldwide, 2011" (G00211778) has been updated to correct AtTask's competitive and revenue information. In addition, we have corrected PowerSteering Software's PPM revenue data as shown in Table 8. An updated version of this document is now available on gartner.com.

15 April
In "Q&A: The User Impact of Oracle Ceasing Itanium Development" (G00212161), portions of the text were rewritten to clarify some of the statements. An updated version of this document is available on gartner.com.

13 April
In "Market Trends and Dynamics for Server Provisioning and Configuration Management Tools" (G00211468) we have corrected Figure 1. What Is the Status of Your Server Provisioning and CM Automation Initiatives? and the related text to show the correct percentages. An updated version of this research is available on gartner.com.

12 April
"Market Share: Enterprise Network Security Equipment, Worldwide, 2010" (G00211613) has been republished to correct data in Table 2-2 under the columns "Share of Vendor Revenue 2009" and "Data for Percentage Point Change in Share." An updated version of this document is available on gartner.com.

11 April
"Market Share Analysis: Wireless LAN, Bluetooth and GPS Semiconductors, Worldwide, 2010" (G00212266) has been republished to correct the growth rate in the Overview from 36% to 37%; the wireless connectivity semiconductor growth rate in the "Overall Market Segment Performance Analysis" from 36.2% to 37.4%; and the phrase "Millions of Dollars" was added to the titles of Tables 2 through 5 to identify dollar amounts. An updated version of this document is available on gartner.com.

8 April
"Quarterly Statistics: Printers, Copiers and MFPs, United States, 4Q10 Update" (G00210340), has been republished to correct errors in average selling prices and end-user spending in Tables 1-2 and 2-2 and in the Overview. An updated version of the document is now available on gartner.com.

7 April
"Market Share: Network-Attached Storage/Unified Storage, Worldwide, 2010" (G00211729), has been republished to correct calculating formula errors regarding some historical data that resulted in errors in Tables 1-1, 1-3, 1-8, 1-11, 1-12, 2-1, 2-2, 2-5, 3-4, 3-6, 3-13 and 3-14. A corrected version of the document is now available on gartner.com.

6 April
"Market Share: Flash Cards, USB Flash Drives and Solid-State Drives, Worldwide, 2010" (G00211697) has been republished to fix the percentages in Figure 2 in the Americas section. An updated version of the document is now available on gartner.com.

5 April
"Market Share: Application Acceleration Equipment, Worldwide, 4Q10 and 2010" (G00211264) has been republished to correct the 2Q10 data in Figure 1-1. Application acceleration end-user spending totaled $671 million in 2Q10. Additionally, Riverbed's WAN optimization controller revenue was updated in Tables 4-1 through 4-8. An updated version of the document is now available on gartner.com.

"Market Share Analysis: Application Acceleration Equipment, Worldwide, 4Q10 and 2010" (G00211269) has been republished to correct the revenue growth for the application acceleration equipment market and the revenue allocation for Riverbed Technology. The market grew 11.6% (4Q10 over 4Q09), to more than $809 million. An updated version of the document is now available on gartner.com.

4 April
"MarketScope for Advanced Distribution Management Systems" (G00211152) has been republished to clarify specific Oracle product names. An updated version of this document is available on gartner.com.

1 April
"Magic Quadrant for Help Desk Outsourcing, North America" (G00210944) has been republished to correct an error in the stated size of the North American help desk outsourcing market. In the Market Overview section we said that it would grow from $9,996 billion in 2010 to $11,197 billion in 2014. These figures should have been stated in millions of dollars. This has been corrected and an updated version is now available on gartner.com.

"Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2009-2010" (G00211725) has been republished to correct the numbers in Table 3-1, and to change the Market Share dates in Tables 7-4 and 7-14 from 2008 and 2009 to 2009 and 2010. An updated version is now available on gartner.com.

31 March
"Life Science Clinical Study Applications Are Stepping Up to the Industry's Needs" (G00210873) was republished to correct the display of Figure 1. An updated version is now available on gartner.com.

30 March
"Toolkit: Assess Your Retail Value Chain Maturity Against the Five Demand-Driven Strategies" (G00211566) was revised to automate the scoring within the Excel spreadsheet. An updated version is available on gartner.com.

"SWOT: LinkedIn, Worldwide" (G00210891 has been republished to correct the date on which LinkedIn launched LinkedIn Today in the section titled, "Target Younger Users Through an Engaging User Interface and a Higher Emotional Connection." The date has changed from March 2010 to March 2011. The updated document is now available on gartner.com.

"Application Migration Approaches for Retail and Commercial Loan Servicing" (G00209988) has been republished to correct the name of an Infosys product to Finacle, in the paragraph immediately following Table 2. An updated version is now available on gartner.com.

In "MarketScope for Ajax Technologies and RIA Platforms" (G00211813), we have corrected the product references for Adobe under the Vendor Product/Service Analysis section from Web Experience Management solution to Customer Experience Management platform. An updated version of this research is available on gartner.com.

29 March
In "Disasters in Japan Lead to Continued Uncertainty in Lithium-ion Battery Supply for Notebooks and Consumer Devices" (G00212036), Asahi Kasei had been incorrectly referred to as Asahi Chemical in the Analysis section. This has been corrected and an updated version of this document is now available on gartner.com.

"Value Chain Transformation in Consumer Products: Kimberly-Clark" (G00211914) was revised to correct the spelling of Terra Technology. An updated version of this document is available on gartner.com.

25 March
"Supply Chain Management Market and Vendor Guide, 2010" (G00207148) has been republished to include Logility as an Advanced Production Planning and Scheduling vendor in the SCP Process Innovation section.

24 March
"Supply Chain Management Market and Vendor Guide Cross-Reference Tool, 2010" (G00209954) has been republished to include all vendors mentioned in its companion report, "Supply Chain Management Market and Vendor Guide, 2010" (G00207148), and to incorporate current information for each vendor. An updated version is available on gartner.com.

In "Users Are Gaining Agility and Lowering Costs With New Storage Technologies" (G00210397), Figure 4 has been updated with a more-relevant graphic. An updated version of this document is available on gartner.com.

23 March
"The Gartner Enterprise Content Management and Related Technologies Vendor Guide, 2010" (G00205432) has been republished to reflect a product name change in the E-Discovery section. Following the merger of CT Corporation Systems and AccessData Corporation to form AccessData Group LLC, in July 2010, the product referred to as CT Summation was renamed AD Summation. An updated version of this document is now available on gartner.com.

21 March
"Case Study: New York Saved Millions by Using E-Forms to Process Complex Tax Filings" (G00200935) has been republished to correct an inaccurate reference to both a product and configuration in the Approach section. The customer data repository bullet now correctly refers to IBM's DB2 DBMS with PureXML on Power Systems and AIX. An updated version of this document is now available on gartner.com.

18 March
"MarketScope for CRM Lead Management" (G00210628) has been revised to correct the acronym for SAP CRM Rapid Deployment Solution (CRM RDS). The updated document is now available on gartner.com.

"S1 Mobile Supports Payment Hub, Mobile Retail and Business Banking Strategies" (G00210809) has been republished to remove M-Pesa from a list of S1 Mobile's direct vendor competitors in Africa. An updated version of this document is available on gartner.com.

17 March
"GigaSpaces Moves Into High-Control Cloud-Enabled Application Platforms" (G00211659) has been republished to make it clear that GigaSpaces remains committed to the end-user market. An updated version of this document is available on gartner.com.

"Strategic Best Practices for SharePoint 2010 Migration" (G00211002) has been republished to remove a Strategic Planning Assumption that had been inadvertently left in through the publishing process. This has been removed and an updated version of this document is now available on gartner.com.

16 March
"The Emerging Giants: CSPs Are Shifting the Balance of Power in Global Telecom Markets" (G00210171) has been updated to change the order of communication service providers in Table 5. Axiata has moved from fourth to eleventh position, due to revised figures for capital expenditure (from $3,290 million to $928 million) and capital expenditure as a percentage of revenue (from 88.3% to 24.9%). An updated version of this document is available on gartner.com.

15 March
"ThingWorx: The Nuts and Bolts of IT and OT Data Integration" (G00210939) has been republished to better reflect the name of a company referenced as a past employer of a ThingWorx founder ("Invensys," not "Cimnet Systems"). An updated version of this document is available on gartner.com.

"Forecast: IT Management Services, 2007-2014, 1Q11 Update" (G00211534) has been republished to include 2007 data that was inadvertently omitted. An updated version of the document is now available on gartner.com.

"Forecast: IT Services, 2007-2014, 1Q11 Update" (G00211533) has been republished to include 2007 data that was inadvertently omitted. An updated version of the document is now available on gartner.com.

"Forecast: Consulting and System Integration Services, 2007-2014, 1Q11 Update" (G00211530) has been republished to include 2007 data that was inadvertently omitted. An updated version of the document is now available on gartner.com.

"Forecast: Process Management Services, 2007-2014, 1Q11 Update" (G00211529) has been republished to include 2007 data that was inadvertently omitted. An updated version of the document is now available on gartner.com.

"Forecast: Product Support Services, 2007-2014, 1Q11 Update" (G00211531) has been republished to include 2007 data that was inadvertently omitted. An updated version of the document is now available on gartner.com.

"Forecast: Network IT Services, 2007-2014, 1Q11 Update" (G00211532) has been republished to include 2007 data that was inadvertently deleted. An updated version of the document is now available on gartner.com.

14 March
"Mobile Device Management 2010: A Crowd of Vendors Pursue Consumer Devices in the Enterprise" (G00209373) has been republished to correct the Table of Contents so that it now includes Symantec Mobile Management 7.0 SP3. An updated version of this document is available on gartner.com.

11 March
"Toolkit: The Cost to Migrate to Windows 7" (G00209200), we have corrected a faulty formula in the Excel spreadsheet attachment. An updated version of this research is available on gartner.com.

10 March
"Supply Chain Transformation in the Manufacturing Sector: Raytheon Company" (G00210996) has been republished to update information regarding Raytheon. An updated version of this document is available on gartner.com.

"Forecast: DRAM Supply and Demand, Worldwide, 1Q10-4Q12, 1Q11 Update" (G00211239) has been revised to correct an error in Chapters 15 and 16 where the demand data for 2Q11 to 3Q12 reflected serviceable demand and not potential demand. An updated version of this document is now available on gartner.com.

9 March
"Cloud Sourcing Deals Anatomy: From Public to Private, From Services to Technology Lock-In" (G00210380) has been revised to transpose the wording in the two headings shown on the far left of Figure 1. An updated version of this document is available on gartner.com.

8 March
In "Case Study: The Komercni Bank Profits From Investments in Information" (G00205860), we have corrected the last bullet item in the Key Challenges section under to reflect a limit of 300 custom objects per customer. An updated version of this research is available on Gartner.com.

In "Microsoft Makes an Aggressive Move Into CRM SaaS" (G00210697), we have corrected the Aplix CliView reference to CliView, and have corrected the accompanying product description in the Technology Deployed section and in the table in Note 2. An updated version of this research is available on gartner.com.

7 March
"Provisioning and Configuration Management for Private Cloud Computing and Real-Time Infrastructure" (G00210884) has been revised to updated the following product names in Figures 1, 2 and/or 3: CA Technologies Automation Suite for Data Centers, IBM Tivoli Service Automation Manager, IBM Service Delivery Manager and IBM Tivoli Provisioning Manager. Also, the following two products were added to Figure 2: Abiquo Enterprise Edition and Novell Cloud Manager. The updated document is now available on gartner.com.

4 March
"Forecast: Production of PCs, Mobile Phones, LCD TVs and Other Electronics Goods by EMS/ODM Companies, Worldwide, 2009-2014" (G00208017) has been updated to correct the date range in the CAGR column of Tables 3 to 5, from 2008-2014 to 2009-2014. The date range 2009-2014 has also been added to the CAGR column in Tables 1 and 2. An updated version of this document is available on gartner.com.

In "Forecast: Enterprise Ethernet Switches, Worldwide, 2008-2015, 1Q11 Update" (G00211168), growth and spending data for 2010-2015 and CAGRs were changed in Table 1 to address a formula error. An updated version of this document is available on gartner.com.

1 March
"Provisioning and Configuration Management for Private Cloud Computing and Real-Time Infrastructure" (G00210884) has been revised to include an additional HP product listing in Figure 1, CloudSystem. The updated document is now available on gartner.com.

28 February
"Findings: Telefonica Sponsors Campus Party" (G00210730) has been revised to delete a passage from the "Findings" section that referred to the first planned U.S. Campus Party event, which was to have taken place in Silicon Valley, California. A corrected version is now available on gartner.com.

"Market Overview: BPO Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2010-2011" (G00210463) has been republished to change "NSC acquired SCS" to "NCS acquired SCS." An updated version of the document is now available on gartner.com.

24 February
"Who's Who in Business Process Management Consulting and System Integration, Volume 2" (G00209749) has been updated to clarify that ITC Infotech is a wholly owned subsidiary of $6 billion (not $191 billion) conglomerate ITC Ltd. An updated version of this document is available on gartner.com.

18 February
"Magic Quadrant for Integrated Workplace Management Systems" (G00209818) has been updated to change the following wording in section "FM:Systems" in the sub-section "Cautions" from: "FM:Systems is more focused on the small-to-midsize market (companies with less than 3,000 employees, for example), than the high end." to: "FM:Systems is more focused on the midsize market than the high end." An updated version of this document is available on gartner.com.

17 February
"Market Trends: Mobile PC Feature Integration Forecast, Worldwide, 2010" (G00208744) has been republished to correct a mistake in Figure 4, where a formula error led us to publish unreasonably high unit production figures. An updated version of the document is now available on gartner.com.

16 February
"Competitive Landscape: Public-Cloud Storage Opens Up New Opportunities for Hardware Vendors" (G00209819) has been republished to correct the description of HP's Hybrid Delivery solutions. An updated version of the document is now available on gartner.com.

15 February
"Do's and Don'ts of Interviews for Making Better Hiring Decisions" (G00210525) has been revised to include a key to the ratings scale under Figure 4. A corrected version is now available on gartner.com.

14 February
"Market Overview: IT Services Providers' Presence Across Latin American Markets" (G00210446) has been republished to replace the blank spaces with symbols in Figures 2, 3 and 4. An updated version of the document is now available on gartner.com.

"Forecast: External Controller-Based Disk Storage, Worldwide, All Countries, 2010-2014, 4Q10 Update" (G00210126) has been republished to fix the pivot table so that it now displays all regions rather than just the Asia/Pacific and Japan regions when opening. No data has been changed, just the appearance of the pivot table upon opening. An updated version of the document is now available on gartner.com.

9 February
"MarketScope for Video Content Management and Delivery" (G00208098) has been republished in order to correct a couple of factual errors. Firstly, in the first paragraph of the Cisco write up, we had referred to its three divisions addressing elements of video content management and delivery. In actual fact, it only has two such divisions. And secondly, in the first paragraph of the KZO Innovations write up, we referred to its "caution" rating, when in actual fact we had given it a "promising" rating. An updated version of this document is now available on gartner.com.

8 February
"Survey Analysis: Overview of Preferences and Practices in the Adoption and Usage of Open-Source Software" (G00210068) has been updated to clarify the survey result analysis contained in the section entitled "Tools or Practices Followed to Block Unauthorized OSS or Proprietary Software". An updated version of this document is now available on gartner.com.

3 February
"Magic Quadrant for Data Warehouse Database Management Systems" (G00209623) has been republished to add clarity to the customer feedback mentioned in the first Caution on Aster Data, and to revise the wording of some other passages in this paragraph. An updated version of this document is available on gartner.com.

"The 2011 Gartner Scenario: Current States and Future Directions of the IT Industry" (G00209949) has been republished to correct that 2011, not 2010, is when IHS Global Insight forecasts the world economy to grow by 3.7%. A revised version of the document is now available on gartner.com.

"Market Insight: Top Success Factors for Communications Service Providers Offering IT Services for Enterprises Through 2015" (G00209790) has been republished to correct two figures in Table 1. The 2009 figure for Western European spending has been revised, as has the worldwide total. The revised document is now available on gartner.com.

2 February
"NRF Big Show 2011: Tier 1 Retailers in Mature Markets Look to Globalization and Multichannel for Growth" (G00210437) has been republished to state that the store Oracle operated in its booth was a functioning pop-up store and not a mock-up. In addition, the vendors highlighted in this research have been listed alphabetically. A revised version of the document is now available on gartner.com.

"Life Science Survey Reveals Clinical Study Best Practices" (G00209099) has been republished to correct the spelling of the vendor Medidata Solutions. An updated version of this document is available on gartner.com.

31 January
"Magic Quadrant for Business Intelligence Platforms" (G00210036) has been republished in order to alter a reference to Quiterian. Specifically, the second paragraph under the "Statistical and Predictive Analytics" heading in the Added Vendors section has been replaced. The change corrects inaccurate information related to Quiterian's use and relationship with the Alterian columnar database. An updated version of the document is now available on gartner.com.

28 January
"Forecast: Production of PCs, Mobile Phones, LCD TVs and Other Electronics Goods by EMS/ODM Companies, Worldwide, 2009-2014" (G00208017) has been republished with new captions for Tables 3, 4 and 5 which specify "thousands of units" as the production volume. An updated version of this document is now available on gartner.com.

"Survey Analysis: Overview of Preferences and Practices in the Adoption and Usage of Open-Source Software" (G00210068) has been updated to correct a vendor name from "Protocode" to "Protecode." An updated version of this document is now available on gartner.com.

"MarketScope for North American Property and Casualty Insurance Claims Management Modules" (G00209429) has been republished to correct a statement about Innovation Group. The company does not have North American customers with over $1 billion in DWPs (not "over $1 million," as originally published). A revised version of the document is now available on gartner.com.

27 January
"Findings: Nokia, Apple and Samsung Have Highest Brand Attitude Among Customers" (G00210193) has been revised to correct the legend under Figure 1. An updated version of the document is now available on gartner.com.

"Forecast: IT Services for Outsourcing and Discrete Projects, 2007-2014, 4Q10 Update" (G00209844) has been revised to correct a small data error. Spending for the Process Management segment for year 2012 in Finland was incorrectly placed in the Discrete Method of Purchase segment rather than the BPO Method of Purchase segment. An updated version of the document is now available on gartner.com.

"Forecast: Business Process Outsourcing Services, 2007-2014, 4Q10 Update" (G00209845) has been revised to correct a small data error. Spending for the Process Management segment for year 2012 in Finland was incorrectly placed in the Discrete Method of Purchase segment rather than the BPO Method of Purchase segment. An updated version of the document is now available on gartner.com.

25 January
"Open-Source Resources for Health Information Exchange" (G00209590) has been republished to include the website of Misys Open Source Solutions in Table 1, Comparison of Representative Open-Source Software Resources for HIEs. The revised document is now available on gartner.com.

"Magic Quadrant for Enterprise Architecture Tools" (G00207406) has been republished to remove any reference to a planned Critical Capability Analysis for EA tools. The planned research has been canceled.

24 January
"Forecast: Hosted Virtual Desktops, Worldwide, 2010-2014 (2010 Update)" has been revised to correct the unit of measure. In Table 1 and Figure 3, the unit of measure has been changed from millions to thousands. An updated version of the document is now available on gartner.com.

21 January
In "Pass Road Map: A Continent Emerging" (G00209751), we've corrected Figure 2 and the titles for Figure 2 and Figure 3. A corrected version of the document is now available on gartner.com.

19 January
"Marketing Essentials: How to Create and Utilize Composite Market Forecasts" (G00208610) has been revised to modify wording related to Figure 2 (added footnote), Figure 3 (adjusted title) and Figure 5 (changed acronym definition). An updated version of the document is now available on gartner.com.

13 January
"Critical Capabilities for Security Information and Event Management Technology" (G00175976) has been revised to correct Figure 2. No numbers have changed, but the category names in Column 1 have been moved to correspond with the proper rows. A corrected version is now available on gartner.com.

In "Predicts 2011: Cloud Computing Is Still at the Peak of Inflated Expectations" (G00209194), we have corrected the first Strategic Planning Assumption to remove redundant verbiage regarding cloud computing. An updated version of this research is available on gartner.com.

7 January
Top Banks: Their IT Plans and Investments, 3Q10" (G00209688) has been republished to move HSBC Holdings to the No Publicly Stated Announcements Available section. The announcement pertaining to HSBC in the originally published research never materialized.

6 January
"Microsoft Project 2010 Adapts to Thrive" (G00208881) has been resubmitted to add Recommended Reading and Evidence sections. The updated version is now on gartner.com.

"Competitive Landscape: IP VPN Network Infrastructure in Asia/Pacific" (G00208141) has been republished to include in the NTT Communications section of Figure 4 the number of nodes in various cities. The color-coding for New Zealand in Figure 4 has been changed to signify that the node is highly redundant. The first bullet in Section 1.6 has also been amended to remove reference to NTT. The updated document is now available on gartner.com.

"Five Cost Optimization Actions to Reduce Defense ERP IT Debt" (G00206993) has been republished to correct a vendor name from "Oracle" to "SAP" in the sentence that originally began "In contrast, the U.S. Army's Oracle logistics management program cost approximately $2.6 billion." The updated version is now on gartner.com.

5 January
"Competitive Landscape: Microcontroller Semiconductors, Worldwide, 2010" (G00209221) has been updated to change the figures stated in the first paragraph under the heading: "Some Market Share Shuffle in the Top Ten." The previously published figures are shown in brackets: "Gartner estimates that total worldwide MCU revenue in 2010 will be $14.9 billion, ($14.3) billion, up $4 billion, ($3.5 billion) or 37.4% (31.9%), from 2009 &mash; which constitutes a full recovery from the downturn in 2009 and indeed a growth of 9.3% (5.1%) from 2008 levels (see Table 1 below)." An updated version of this document is available on gartner.com.

4 January
"Masters of Innovation Series: Case Study of CEO Kiyoshi Amemiya, Creator of the World's First Remote Landmine Clearance Machine" (G00208836) has been resubmitted to clarify that it took five and a half years (not three and a half years) to develop the landmine removal machine. The updated version is now on gartner.com.