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Corrections 2012

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

20 Dec 2012
"Magic Quadrant for Identity and Access Governance" (G00235195) was republished to replace the Omada write-up with the final text (a draft version was inadvertently released). In addition, we corrected the date of the Novell acquisition in the NetIQ section. An updated version of this document is available on gartner.com.

19 Dec 2012
"Supply Chain Management Market and Vendor Guide, 2012" (G00239346) was updated to correct Pinc Solution's Web address to www.pincsolutions.com under "Yard Management Vendors." An updated version of the document is now available on gartner.com.

18 Dec 2012
"Utility Retail Domain Strategic Technology Map, an Overview" (G00235985) has been republished clarify a reference to the technology positions in Figure 2, "Strategic Technology Map for the Utility Retail Domain." Changes also were made to better define some terms used in the map. An updated version of this document is available on gartner.com.

"Forecast: Mobile Phones, Worldwide, 2009-2016, 4Q12 Update" (G00247290) has been updated to correct a database error that resulted in incorrect historical data showing for mobile phone sales. The database issue has been corrected and the data rerun. An updated version of this document is now available on gartner.com.

17 Dec 2012
The title of "A New Frontier Looms for Loss Reduction in the Insurance Industry" (G00236680) has been changed to "Insurers Adopting Fraud Analytics to Drive Loss Reduction and Competitive Advantage" to better reflect the contents of the research. An updated version of this document is available on gartner.com.

"Competitive Landscape: Microsoft Dynamics CRM Services, North America and Western Europe" (G00234396) was revised to correct the Touchstone CRM description: Touchstone CRM targets midsize and enterprise customers with business-aligned consulting and implementation services. An updated version of this document is now available on gartner.com.

"Market Trends: Semiconductor Lead Time Index Rose Slightly in October 2012" (G00228562) was revised to correct data points in Table 2. Maxim posts its total inventory in millions of dollars and the subinventory categories of raw materials, work in process and finished goods in thousands of dollars. The subinventory numbers needed to be recalculated to millions. An updated version of the document is now available on gartner.com.

14 Dec 2012
"Magic Quadrant for Master Data Management of Product Data Solutions" (G00231891) has been republished to identify one of the featured vendors more fully as Agility Multichannel and to correct the name of its product to Agility. The revised document is now available on gartner.com.

13 Dec 2012
"MarketScope for Web Access Management" (G00233516) was republished to clarify text in the Ilex write-up related to dynamic authorization decisions. An updated version of the document is on gartner.com.

"Cloud Email Gets Boost With One-Stop U.S. Government Procurement" (G00239537) has been republished to correct all references to Blank Purchase Agreements, which were introduced inadvertently during the editing process, to Blanket Purchase Agreements. An updated version of the document is now available on gartner.com.

12 Dec 2012
"The Gartner CRM Vendor Guide, 2013" (G00245944) was republished to update the following vendor names: RightAnswers, PROS and FBC Software. We also added Zuora to the Recurring Revenue Management section and ForeSee Results to the Enterprise Feedback Management section. A corrected version of the document is now available on gartner.com.

11 Dec 2012
"Use the Right Tools to Measure the Effectiveness of Your SAP Systems" (G00238849) was republished to add Figures 2 and 3. An updated version of this research is available on Gartner.com.

10 Dec 2012
"Toolkit: The Gartner Execution Model" (G00239196) has been republished to replace the attached Excel spreadsheet. The new attachment has fewer cells locked and is, therefore, easier to view. An updated version of this document is available on gartner.com.

"The Role of Planning and Scheduling in a Demand-Driven Chemical Supply Chain Response" (G00233874) has been republished to add OM Partners and AspenTech to a list of vendors to more accurately reflect vendor capabilities matched against industry requirements. A revised version is available on gartner.com.

"Extreme Collaboration: A Nexus-Enabled Operating Model to Enable Performance Breakthroughs" (G00238383) has been republished to add "ad hoc relationships" to the list presented in the Seven Key Aspects of Extreme Collaboration section. An updated version of this document is available on gartner.com.

5 Dec 2012
"Magic Quadrant for Unified Communications as a Service, North America" (G00238492) has been republished to correct the name of Virtual Communications Express in the Verizon section. An updated version of the document is now available on gartner.com.

4 Dec 2012
"Predicts 2013: Now Is the Turning Point for Midsize Enterprises" (G00246026) has been republished to change a product name from "IBM Cognos Business Insights" to "IBM Cognos Insight." An updated version of this document is available on gartner.com.

3 Dec 2012
"The Case for Case Management Solutions" (G00235833) has been republished to clarify the last sentence in the paragraph immediately following Figure 1. An updated version of the document is now available on gartner.com.

In "Mobile World Congress Has Become More Enterprise Relevant" (G00233048), we listed AgreeYa Solutions when we should have listed its subsidiary, AgreeYa Mobility. An updated version of this research is available on Gartner.com.

"Three Crucial Security Hurdles to Overcome When Shifting From Enterprise-Owned Devices to BYOD" (G00238350) has been republished to correct the percentage of organizations surveyed that currently have BYOD policies for mobile devices (33%, not 41%). Also, the Recommendations in Figure 1 were reordered to better correspond with the Impacts. An updated version of the document is now available on gartner.com.

30 Nov 2012
"Vendor Rating: HP" (G00246652) was republished to change the Hardware and Software Support Services rating in Table 1 from Promising to Positive, to match the rating in the main body of the note. An updated version is available on gartner.com.

19 Nov 2012
"Innovation Insight: Emotion Detection Enhances Innovation in Customer Relationships" (G00239132) was republished to add a graph to the Adoption box in Figure 1. An updated version of this document is now available on Gartner.com.

16 Nov 2012
"Defining Demand-Planning Excellence in Consumer Products: Process and Metrics" (G00236425) and "Defining Demand-Planning Excellence in Consumer Products: Structure, Talent and Technology" (G00239556) have been republished to change the top of the survey range to "well over $5 billion." Revised versions are available on gartner.com.

14 Nov 2012
"Forecast: Devices by Operating System and User Type, Worldwide, 2010-2016, 3Q12 Update" (G00239876) has been republished to correct a pivot table issue that was impacting 2010 and 2011 in Western Europe and Latin America. An updated version of the document is now available on gartner.com.

12 Nov 2012
"Magic Quadrant for Operations Support Systems" (G00230235) has been republished to correct the name of HP's OSS solution in the first bullet in HP's Strengths. An updated version of the document is now available on gartner.com.

"Quarterly Statistics: Personal Computers, Worldwide by Region, 3Q12 Update" (G00239187) has been republished to correct errors in Samsung's vendor revenue and end-user spending in the EMEA region in 2Q12. Reported shipment numbers were not affected. An updated version of the document is now available on gartner.com.

7 Nov 2012
"Gartner's Top Predictions for IT Organizations and Users, 2013 and Beyond: Balancing Economics, Risk, Opportunity and Innovation" (G00238808) has been revised. While the second Strategic Planning Assumption under the Innovation heading included market forecasts provided by M2 Research, the original document lacked attribution. The updated document is now available on gartner.com.

"MarketScope for Managed Security Services in Asia/Pacific, 2012" (G00229367) has been republished to add SecureWorks in the 2010 column of Table 1 and to update the background information on CSC. A revised version of the document is available on gartner.com.

6 Nov 2012
"Magic Quadrant for Application Life Cycle Management" (G00218016) has been republished to add the name of ALM vendor CollabNet in two places in the Quadrant Description section (Leaders subsection). An updated version of this document is available on gartner.com.

5 Nov 2012
"Critical Capabilities for North American Property and Casualty Policy Management" (G00229211) has been republished to correct Figure 2, which contained a typographical error in the name of Adaptik's offering. It is now correctly rendered as "PolicyWriter" on gartner.com.

"Field Research Results: Desktop Virtualization in the Healthcare Industry" (G00238494) has been republished to correct the product support categories in the Citrix XenDesktop and VMWare View columns for the McKesson products in Figure 2. An updated version of the document is now available on gartner.com.

2 Nov 2012
"Big Data Drives Rapid Changes in Infrastructure and $232 Billion in IT Spending Through 2016" (G00245237) has been republished to update Figure 3 so that it aligns with the services totals reported in Table 1. The services ratios in the second and third bullets under point 2 in the Estimating Big Data Spending section have also been updated. The corrected version is now available on gartner.com.

26 Oct 2012
In "MarketScope for Sales Performance Management" (G00232993), we corrected the acronym MBO to read "management by objectives" in the ZS Associates section. A corrected version of the document is now available on gartner.com.

24 Oct 2012
Competitive Landscape: IT Services Providers to the Global Insurance Industry" (228025) has been revised to correct Figure 3. A small number of Tier 3 players of similar size that either participated in this study, or are included in our IT services market share database, were inadvertently omitted from the original figure. An updated version of this document is available on gartner.com.

19 Oct 2012
"Gartner's Top Predictions for IT Organizations and Users, 2013 and Beyond: Balancing Economics, Risk, Opportunity and Innovation" (G00238808) has been revised to reflect that, in 4Q10 (not 3Q12), search results for the term "gamification" on Google were barely at 500. The updated document is now available on gartner.com.

"Magic Quadrant for Intelligent Business Process Management Suites" (G00224913) has been republished to clarify that, while all clients should be aware of the intelligent business operations use case that this Magic Quadrant covers, implementation of this use case today is most appropriate for Type A organizations (those that use technology aggressively and are willing to take risks). This point had been made in the report, but to make sure it came across more clearly, updates were made to the Market Definition and Market Overview sections, as well as to Note 3. An updated version of the document is now available on gartner.com.

12 Oct 2012
"Technology Overview for Quote-to-Card Automation Technologies" (G00238153) has been republished to remove a specific product name from the Benefitfocus entry, to reflect that the company has several products rolled into one platform offering for the quote-to-card space.

11 Oct 2012
"Critical Capabilities for IT Service Catalog" (G00237512) was republished to correct the reference in the Vendors section on BMC Software (Service Request Management v.7.6.04) from BMC Remedy IT Service Management Suite to BMC Remedy ITSM Process Designer. An updated version of this research is available on Gartner.com.

10 Oct 2012
"Magic Quadrant for Session Border Controllers" (G00229958) has been republished to make two corrections. Firstly, in the first Strength in the section on Dialogic, the company's BorderNet 2020 is now correctly described as a session border controller. Secondly, the fifth Strength in the section on Sonus has been corrected to recognize that Sonus acquired two enterprise-focused products from Network Equipment Technologies, which it has rebranded as the SBC 1000 and 2000. An updated version of the document is now available on gartner.com.

9 Oct 2012
The last paragraph in the Market Overview section of "Magic Quadrant for Unified Communications" (G00232192) has been revised to clarify that this research focuses on the manufacturers of on-premises solutions. Vendors that only resell on-premises solutions that were developed by other vendors are not included in this on-premises-solutions-focused Magic Quadrant. The updated document is now available on gartner.com.

8 Oct 2012
"Vendor Rating: BMC Software" (G00237530) has been revised to clarify that this research focuses on the manufacturers of on-premises solutions. Vendors that only resell on-premises solutions that were developed by other vendors are not included in this on-premises-solutions-focused Magic Quadrant. The updated document is now available on gartner.com.

5 Oct 2012
"Leverage Free and Low-Cost Server, Network and Storage Monitoring" (G002239072) has been republished to change the last sentence in the Splunk section to reflect the fact that the limitations listed apply to the free version of the solution, rather than the enterprise version. An updated version of this document is available on gartner.com.

4 Oct 2012
"Who’s Who in Text Analytics" (G00232642) has been republished with changes to the section relating to Rapid-I, including correcting the vendor’s covered geography to Global, and some of its capabilities listed in Table 20. An updated version is now available on gartner.com.

27 Sep 2012
"Forecast: Mobile Phones, Worldwide, 2009-2016, 3Q12 Update" (G00239651) has been republished to remove a CSV file from the downloadable ZIP file. Namely, the CSV file labelled "Open OS" was inadvertently included in the original. An updated version of this document is now available on gartner.com.

"Who's Who in Text Analytics" (G00232642) has been republished to include the vendor Content Analytics Company which was previously inadvertently omitted from the Pure-Play Platform Vendors subsection. Content Analytics Company has also been removed from the list in Note 2 that details those companies that failed to return a completed RFI survey. An updated version of this document is now available on gartner.com.

"The Gartner Supply Chain Risk Model: Integrating Supply Chain Risk and Performance" (G00233370) has been republished to change "key risk indicator" to "leading risk indicator" in all instances. In addition, various examples were revised in Figures 3, 6, and 13, and the Recommended Reading has been updated.

"How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs" (G00239052) was republished to correct some product naming conventions and product capabilities in the Veeam section. An updated version of this document is now available on Gartner.com.

25 Sep 2012
"Hype Cycle for Business Use of Social Technologies, 2012" (G00234394), "Hype Cycle for Banking and Investment Services Customer Acquisition and Retention, 2012" (G00235312) and "Hype Cycle for Legal and Regulatory Information Governance, 2012" (G00235516) have been republished to remove 1010data from the sample vendor list under the Social Media Compliance entry. Updated versions of these documents are available on gartner.com.

"Magic Quadrant for Transportation Management Systems" (G00235850) has been republished to correct C.H. Robinson Worldwide's company revenue, number of customers and number of carriers. An updated version of this document is available on gartner.com.

24 Sep 2012
"Market Trends: Top 10 Technology Trends and Drivers, India, 2012" (G00237894) has been updated to include Intense Technologies in Table 1, which lists sample Indian vendors in the top 10 technology segments. An updated version of this document is now available on gartner.com.

"Vendor Rating" Salesforce.com" (G00237636) has been republished to increase the number of customers in the Remedyforce section that have adopted the Remedyforce ITSM application from 200 to 300. An updated version of this document is available on gartner.com.

21 Sep 2012
"Market Share Analysis: Storage Management Software, Worldwide, 2011" (G00229765) was revised to correct data included in Table 1. The numbers in the "Share of 2010" and "Share of 2011" columns were calculated incorrectly. An updated version of this document is now available on gartner.com.

"Critical Capabilities for Contact Center Infrastructure" (G00235792) was republished to add Aceyus and Exony to Table 8, "Cisco Products and Ratings," to make it clear that Cisco uses third parties. An updated version of this research is available on Gartner.com.

"The Rosetta Stone for Storage RFPs" (G00229129) has been republished to clarify that some Gartner customers with proposals $2 million and above can realize a 20% to 40% cost/reductions/savings beyond what a vendor may classify as best and final offer. Also, text was added in indicate storage appliances and arrays with cascading capabilities as an alternative to extend existing storage assets past the typical 3-5 year lifecycle. The corrected version is now available on gartner.com.

19 Sep 2012
"The Impact of HP Reorganization and Layoffs on Enterprise Buyers" (G00233821) includes four "Impact Statements." Three of the four have been updated (the first, second and fourth). Also, some text has been changed in the Analysis section of the second Impact. All of these changes were made to increase the clarity of the information and eliminate ambiguity. An updated version of this research is available on gartner.com.

14 Sep 2012
"Magic Quadrant for Web Content Management" (G00233574) has been republished to correct the description of Elcom Technology in Note 1. The corrected document, now available on gartner.com, observes that "Elcom's core product is the elcomCMS platform, Version 8 of which was released in July 2012. Elcom originally focused on the Australian market, but now also has offices in Asia and North America. In addition to core WCM, Elcom offers solutions for social intranets, learning management and online marketing." The corrected version is now available on gartner.com.

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13 Sep 2012
"Establish Portfolio Dashboards That Focus on Change, Actions and Decisions" (G00239059) has been republished, to change "5%" to "15%" in Figure 2's legend for the Red/Troubled category. An updated version of this document is available on gartner.com.

"Hype Cycle for Cloud Application Infrastructure Services (PaaS), 2012" (G00234722) has been republished to change the name of Kofax LiveAgility to Kofax TotalAgility in the Position and Adoption Speed Justification section of "BPM Platform as a Service (bpmPaaS)." An updated version of the document is now available on gartner.com.

"Hype Cycle for Business Process Management, 2012" (G00232197) has been republished to change the name of Kofax LiveAgility to Kofax TotalAgility in the Position and Adoption Speed Justification section of "BPM Platform as a Service (bpmPaaS)." An updated version of the document is now available on gartner.com.

11 Sep 2012
"ITScore for Application Organizations: Application Portfolio Management" (G00205534) was republished to revise the caption for Figure 1 from "Maturity Model for Financial Analysis and Budget" to "Maturity Model for Application Portfolio Management." An updated version of this document is now available on gartner.com.

"Toolkit for Operational Risk Management Software" (G00236387) has been republished to change the title to "Toolkit: RFP Template for Operational Risk Management Software Selection." An updated version of this document is available on gartner.com.

"Hype Cycle for Cloud Services Brokerage, 2012" (G00234256) has been revised to correct the vendor name from "GS1" to "1SYNC" in the Cloud-Based Data Identification and Enrichment Services section.

"MarketScope for Stage 3 Sales and Operations Planning" (G00219392) has been republished to correct a date in the SAP section: SAP delivered its new Hana-based S&OP to pilot customers in 4Q11, not 4Q10. An updated version of the document is now available on gartner.com.

10 Sep 2012
"Magic Quadrant for Data Quality Tools" (G00233113) has been republished with Pervasive Software added to the list of vendors in the section titled Inclusion and Exclusion Criteria. The revised text is now available on gartner.com.

6 Sep 2012
Magic Quadrant for Help Desk Outsourcing, Europe" (G00228298) has been republished to correct the second strength in the T-Systems section. The first version gave the impression that the changes, such as TAdmin2, were necessary to optimize the service desk user interface, but that is not the case. T-Systems' help desk service improvements in 2011 included enhancing the resources depth of its global delivery network, implementing a global quality kit and TAdmin2, its automation and services engine, with an optimized service desk user interface. An updated version of the document is now available on gartner.com.

"Hype Cycle for Retail Technologies, 2012" (G00234233) has been republished to change the name of Sensormatic Retail Solutions to Tyco Retail Solutions in the Sample Vendors section of "RFID (Item)." An updated version of the document is now available on gartner.com.

"Hype Cycle for Supply Chain Management, 2012" (G00233680) has been republished to change the name of Sensormatic Retail Solutions to Tyco Retail Solutions in the Sample Vendors section of "RFID (Item)." An updated version of the document is now available on gartner.com.

Gartner's Model for Holistic Multimodal Transportation Management Suites" (2142315) has been republished to correct a vendor reference to Best Way Technologies. An updated version of the document is now available on gartner.com.

3 Sep 2012
"Market Share: Mobile Devices by Region and Country, 2Q12" (G00238278) has been republished to correct a pivot table error, whereby incorrect data history was being given for years prior to 2011. An updated version of this document is now available on gartner.com.

31 Aug 2012
In the "Hype Cycle for Open-Source Software, 2012" (G00237586), the "Open-Source Communications" section was corrected to reflect that Zimbra was acquired by VMware, not Yahoo. An updated version of this research is available on gartner.com.

30 Aug 2012
"SAP Is Driving Analytics, Cloud and Mobility in the Nexus of Forces" (G00235446) has been republished to correct the number of operators mentioned in the second sentence of the fifth paragraph in the Mobile section. An updated version is now available on gartner.com.

"Magic Quadrant for Enterprise Application Service Providers, China" (G00226630) has been revised to include "processes" after audit and compliance in the third caution of Deloitte. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America" (G00238753) has been republished to correct factual errors in the opening paragraph of the section on CompuCom, and to revise the wording in the final Caution in the section on IBM. The corrected version is now available on gartner.com.

29 Aug 2012
"An Overview of the Strategic Technology Map for Tier 1 Multichannel Retailers" (G00228700) has been revised to correct two row names in Figure 6 ("Inventory" and "Merchandise" were transposed). A corrected version is available on gartner.com.

"Market Trends: Mobile Data and Video Traffic, 2012" (G00237896) has been republished to correct the first bullet point under Key Findings. Two numbers, “42 million” and “64 million” were inadvertently transposed. An updated version is now available on gartner.com.

28 Aug 2012
"Magic Quadrant for IT Service Support Management Tools" (G00231576) has been revised. The introduction date of FrontRange's SaaS solution was changed from early 2012 to early 2011. The updated document is now available on gartner.com.

23 Aug 2012
"Market Share Analysis, Business Process Outsourcing, Worldwide, 2011" (G00234973) has been republished to correct the definition of FIS. Gartner mistakenly combined two businesses called FIS in its description of providers. The fidelity company that should be referenced here concentrates on payment services and does not provide HR services. An updated version of the document is now available on gartner.com.

"Beyond Rip and Replace: Mainframe Migration in Insurance" (G00237586) was republished to correct the Micro Focus product reference in Table 1 from "Micro Focus Enterprise Server Enterprise Edition" to "Micro Focus Enterprise Server." An updated version of this research is available on gartner.com.

22 Aug 2012
"Magic Quadrant for E-Discovery Software" (G00235189) has been updated with additional information about the vendor Epiq Systems. An updated version of this document is now available on gartner.com.

"Hype Cycle for Open-Source Software, 2012" (G00235710) has been republished to add "Software" to the title to be consistent with the past year's Hype Cycle for this market space, and to add two missing technologies (Linux on System z and Linux on Four- to 16-Socket Servers) to the Hype Cycle and Priority Matrix graphics. An updated version of this document is available on gartner.com.

21 Aug 2012
"Critical Capabilities for Mobile Device Management" (G00230106) was republished to correct a mismatching value in Table 5 for AirWatch in the Vendors section, specifically the "Document Sharing and Management rating" to 4.2 from 4.0. An updated version of this research is available on gartner.com.

20 Aug 2012
"Market Trends: Big Data Opportunities in Vertical Industries" (G00235734) has been republished to change the percentages and number of respondents and add an additional category ("More Detail From Customers …") in Figure 3. The label "Government" was added to Figure 5. An updated version of the document is now available on gartner.com.

15 Aug 2012
"Market Trends: Global Telecommunications Market Take, Worldwide, 2Q12" (G00230625) has been republished to correct the data in Table 1. An updated version of the document is now available on gartner.com.

"Hype Cycle for Governance, Risk and Compliance Technologies, 2012" (G00230538) has been republished to update the Sample Vendors list for the Microsoft Resource Access Administration entry. An updated version of this document is available on gartner.com.

"MarketScope for Wireless LAN Intrusion Prevention Systems" (G00226398) has been republished to reflect that AirTight does not supply services for NetGear. An updated version of this document is available on gartner.com.

"Emerging Market Analysis: IT, Brazil, 2012 and Beyond" (G00229192) has been republished to change the years of the compound annual growth rate in Table 1 from 2012-2016 to 2011-2016. In the same table, the CAGR for computing hardware was changed from 13.3% to 13.4%, and the CAGR for software was changed from 13.9% to 14.2%. An updated version of the document is now available on gartner.com.

"CFOs Prioritize Business Applications: 2012 Gartner FEI Technology Study" (G00234220) has been republished to change the percentage of respondents in the "CFOs' Application Strategy: Minimal Customizations" section looking to implement their solutions with no changes from 29% to 33%. An updated version of this document is available on gartner.com.

"Market Trends: Global Telecommunications Market Take, Worldwide, 2Q12" (G00234220) has been republished to correct the data in Table 1. An updated version of the document is now available on gartner.com.

14 Aug 2012
"MarketScope for Wireless LAN Intrusion Prevention Systems" (G00226398) has been republished to reflect that AirTight does not supply services for NetGear. An updated version of this document is available on gartner.com.

"Hype Cycle for Identity and Access Management Technologies, 2012" (G00230398) has been republished to update the Sample Vendors lists for the Virtual Directories and Microsoft Resource Access Administration entries. An updated version of this document is available on gartner.com.

13 Aug 2012
"Forecast: Small-and-Midsize-Business IT Spending, Worldwide, 2010-2016, 2Q12 Update" (G00237593) has been republished to correct some calculation errors in the Pivot Table. An updated version of this document is now available on gartner.com.

"Magic Quadrant for the Wired and Wireless LAN Access Infrastructure" (G00234282) was republished to revise the Market Definition/Description section to better explain the evaluation of the market, and the importance given to wireless. A Caution statement for Brocade was changed to more accurately represent that Brocade does offer a controllerless solution. An updated version of this research is available on Gartner.com.

"Forecast Analysis: Servers, Worldwide, 2012-2016, 2Q12 Update" (G00230774) has been revised because compound annual growth rate percentages in the text did not match the correct percentages shown in the tables. The text has been corrected. An updated version of this document is now available on gartner.com.

10 Aug 2012
"Forecast Analysis: Servers, Worldwide, 2012-2016, 2Q12 Update" (G00230774) has been revised because compound annual growth rate percentages in the text did not match the correct percentages shown in the tables. The text has been corrected. An updated version of this document is now available on gartner.com.

"Forecast Analysis: Servers, Worldwide, 2012-2016, 2Q12 Update" (G00230774) has been revised because compound annual growth rate percentages in the text did not match the correct percentages shown in the tables. The text has been corrected. An updated version of this document is now available on gartner.com.

9 Aug 2012
"The Healthcare Supply Chain Top 25 for 2011" (G00227253) was republished to correct the percentage splits in the pie chart diagrams provided in Figures 2, 3 and 4. An updated version is available on gartner.com.

8 Aug 2012
"Manufacturers Must Consider Domain Expertise in LIMS Selection" (G00229637) was republished to revise Table 1 so that Autoscribe appears in the R&D, Quality Manufacturing, Clinical, Public Health, Chemical, and Process and General Manufacturing rows, and ChemWare appears in the Public Health, Forensics/Law Enforcement and Clinical rows. Also, in the Quality Manufacturing section, CAPA was correctly redefined as "corrective and preventive action."

"DevOps Step One: Assessing Your IT Infrastructure and Operations Technical Debt" (G00231470) was republished to reflect Ward Cunningham as being associated with the Agile Manifesto, not Ward Anderson. An updated version of this document is now available on Gartner.com

"Hype Cycle for Cloud Security, 2012" (G00230524) was revised to add PerspecSys as a vendor to the Cloud Encryption Gateways section.

"Hype Cycle for Data and Collaboration Security, 2012" (G00230537) was revised to add PerspecSys as a vendor to the Cloud Encryption Gateways section.

"Hype Cycle for Sustainability and Green IT, 2012" (G00233604) was republished to correct a product name, SAP Sustainability Performance Management (SuPM), in the "Position and Adoption Speed Justification" section of the Enterprisewide Carbon and Energy Management Software entry. An updated version is available on gartner.com.

"Forecast Analysis: Mobile Phones and Consumer Electronics, Worldwide, 2Q12 Update" (G00236354) has been republished to correct the following errors: The "semiconductor content" measurement ($M) used in all the tables was incorrect and was replaced by ($). The semiconductor content data in Table 6 was corrected, as the values entered referred to semiconductor revenue. Finally, we added semiconductor revenue data, expressed as "final device forecast," to all the tables, to keep uniformity with the format used in previous publications. An updated version of the document is now available on gartner.com.

"Hype Cycle for Cloud Application Infrastructure Services (PaaS), 2012" (G00234722) has been republished to add the Integrated PaaS technology to the text and to Figure 1 and Figure 2 (2012 Hype Cycle and Priority Matrix, respectively). An updated version of this document is available on gartner.com.

30 Jul 2012
"Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2012" (G00237740) was republished to change "EMC (RSA Archer eGRC)" to "RSA, The Security Division of EMC" in the "Crisis/Incident Management Software" section of the document. An updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Retail Market, Worldwide, 2010-2016, 2Q12 Update" (G00237740) has been updated. We have republished this report to correct a data processing error in the publication process. An updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Wholesale Trade Market, Worldwide, 2010-2016, 2Q12 Update" (G00236475) has been updated. We have republished this report to correct a data processing error in the publication process. An updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Insurance Market, Worldwide, 2010-2016, 2Q12" (G00234328) has been updated. We have republished this report to correct a data processing error in the publication process. An updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Transportation Market, Worldwide, 2010-2016, 2Q12 Update" (G00236476) has been updated. We have republished this report to correct a data processing error in the publication process. An updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Utilities Market, Worldwide, 2010-2016, 2Q12 Update" (G00236457) has been updated. We have republished this report to correct a data processing error in the publication process. An updated version of this document is now available on gartner.com.

27 Jul 2012
"Hype Cycle for Transportation, 2012" (G00234122) was republished to change the benefit rating for the "Traffic Data Services" entry from high to moderate. An updated version is available on gartner.com.

26 Jul 2012
"Market Trends: Public and Private Cloud Infrastructure Converge into On-Demand Infrastructure Fabrics" (G00235851) was revised to correct an error with Figures 1 and 2, which had been inadvertently transposed. An updated version of this document is now available on gartner.com.

25 Jul 2012
"Magic Quadrant for E-Discovery Software" (G00235189) has been revised to more accurately represent Epiq Systems' product and acquisition history. On the product front, Epiq offers Documatrix, a hosted review solution, and Epiq also supports several third-party review systems. In the acquisitions area, Epiq Systems acquired Encore Discovery Solutions in April 2011 and De Novo Legal, LLC in December 2011. We are currently looking into additional information regarding Epiq Systems, which may result in a further update to the document.

19 Jul 2012
"Market Trends: State and Local Government Public Safety and Justice Agencies, 2012" (G00227750) has been updated. We have added InterAct911 to the "Vendors to Watch" section. Because of an oversight, this vendor was not included in this section in the original version of the document. An updated version of this document is now available on gartner.com.

18 Jul 2012
"Magic Quadrant for Application Infrastructure for Systematic Application Integration Projects" (G00233004) was republished to change "WebSphere Connect:Direct" to "Sterling Connect:Direct" in the second bullet of the IBM Strengths section. An updated version of this document is now available on gartner.com.

"Forecast: Public Cloud Services, Worldwide, 2010-2016, 2Q12 Update" (G00234814) has been updated to correct errors in Tables 3-1 and 3-2. The CAGR formula in both tables was incorrect, and the North American total for the segment "Cloud Business Process Services (BPaaS)" was incorrect in Table 3-1. We have corrected the data, and updated version of this document is now available on gartner.com.

16 Jul 2012
In "Configure, Price and Quote Tools Help Redefine the Sales Experience" (GG00234291), under the heading Technology Providers, we have corrected the spelling of a vendor name to read Cameleon Software. A corrected version of the document is now available on gartner.com.

"Quarterly Sector Outlook: IT Hardware" (G00235054) was republished to correct the CAGRs in the top table on Slide 4 (Media Tablet Market Share) and a reference to NTAP market share on Slide 20 (What to Watch), because we see NTAP gaining share. An updated version is available on gartner.com.

12 Jul 2012
"Critical Capabilities for Security Information and Event Management" (G00227900) has been revised to clarify that eIQnetworks' SecureVue does not have built-in integration with threat intelligence data from Vigilant. However, SecureVue can integrate with threat intelligence data from Cisco and Symantec if the customer has a subscription. An updated version is available on gartner.com.

11 Jul 2012
"Data Center Infrastructure Management Tools: Market and Buyer Expectations Are Evolving" (G00235272) has been revised. The vendor iTRACS and its CPIM product were added to Table 1. The updated document is now available on gartner.com.

"Magic Quadrant for Application Life Cycle Management" (G00218016) was republished to add a sidebar, called "Note 1: Evaluation Criteria." This sidebar is meant to reinforce the importance of surrounding research and the need to evaluate vendors in the context of your specific use cases. An updated version of this document can now be found on gartner.com.

10 Jul 2012
SWOT: Telefonica Multinational Solutions, Mobile Portfolio, Worldwide" (G00229609) has been republished to correct a factual error on page 9. The corrected sentence reads, "In the last fiscal year, Telefonica had a total of 238 million mobile accesses" (million had been inadvertently omitted from the original). An updated version of this document is now available on gartner.com.

5 Jul 2012
"Forecast Alert: IT Spending, Worldwide, 2Q12 Update" (G00229876) has been updated to correct an error in the Computing Hardware section, where constant-dollar spending was incorrectly referred to as current-dollar spending. An updated version of this document is now available on gartner.com.

"Competitive Landscape Mobile Device Management Market, 2012" (228950) has been revised to show a change in MobileIron's company tagline and an additional option for software as a service; to show changes in the Fiberlink name and in the company's Market Overview, Marketing Strategy and Notable OEM Agreements/Partnerships; and in Figure 1 to show changes in the Fiberlink name and in the company's MDM - Software-as-a-Service offerings. An updated version of this document is available on gartner.com.

29 Jun 2012
"SaaS for the Retail Supply Chain: Will Demand Planning Be the Next Frontier?" (G00228191) has been republished to add Predictix to a list of vendors focusing on forecasting and replenishment deployed via SaaS. A revised version is available on gartner.com.

In "Who's Who in NoSQL DBMSs" (G00228114), all references to "columnar databases" have been changed to "table-style databases." An updated version of this research is available on gartner.com.

"Magic Quadrant for CRM Multichannel Campaign Management" (G00234746) was republished to change all instances (including the Magic Quadrant graphic) of "PB Software" to "Pitney Bowes Software." An updated version of this research is available on Gartner.com.

28 Jun 2012
"Weekly Memory Pricing Index, 15 June 2012" (G00236047) was revised to adjust the DRAM figure to account for the date Gartner started tracking the 2Gb DDR3 1600 device. An updated version of the document is now available on gartner.com.

"Forecast: Communications Service Provider Network Infrastructure Services, Worldwide, 2009-2016" (G00230159) has been republished to remove erroneous references to Table 1-2 and Figure 1-1 in the List of Tables and the List of Figures. The actual statistics in the revised version, now available on gartner.com, are unchanged.

27 Jun 2012
"Magic Quadrant for Finance and Accounting BPO" (G00228611) has been republished to correct the placement of HCL Technologies and HP in the interactive figure on gartner.com. An updated version of the Magic Quadrant figure is now available on gartner.com.

"Market Trends: New Revenue Opportunities and Profitability for Telecom Carriers (Developed and Developing Markets), 2015" (G00216995) has been republished to correct the legend in Figure 4 which previously did not align to the correct segments in the pie chart. An updated version of the document is now available on gartner.com.

25 Jun 2012
To better reflect the content, "How to Build an Effective Demand-Planning Organization" (G00234237) has been retitled "The Current State of Demand-Planning Organizations." An updated version is available on gartner.com.

"Magic Quadrant for Mobile Device Management Software" (G00230508) has been republished to correct the spelling of Apperian in Note 1. An updated version is available on gartner.com.

23 Jun 2012
"Identity Bridges: Uniting Users and Applications Across the Hybrid Cloud" (G00229282) has been updated, because the review document received by Gartner during the pre-publication review phase did not include all of the vendor's comments. The changes are reflected in the "Identity Bridge Examples" section and the result is that the section provides a more accurate description of product capabilities. An updated version of this document is now available on gartner.com.

22 Jun 2012
"Magic Quadrant for E-Discovery Software" (G00235189) inadvertently referred to KPMG's Discovery Radar Collector product as Discover Radar Collector. An updated version of this document is available on gartner.com.

19 Jun 2012
"Five Cloud Computing Trends That Will Affect Your Cloud Strategy Through 2015" (G00230221) was republished to correct two grammatical errors in the third impact of the Analysis section. In the second paragraph, the first sentence was corrected to the possessive form, instead of being set off by commas. An updated version of this research is available on gartner.com.

"Magic Quadrant for Finance and Accounting BPO" (G00228611) has been republished to correct the number of full-time equivalents that HCL Technologies employs in finance and accounting business process outsourcing. An updated version of the document is now available on gartner.com.

In "Assortment and Space Optimization Capabilities for Consumer Goods Manufacturing" (G00228039), Figure 1 was updated to reflect that JDA has 3D capabilities in assortment and space optimization. A revised version is available on gartner.com.

15 Jun 2012
The "Magic Quadrant for the Wired and Wireless LAN Access Infrastructure" (G00234282) has been republished to reference the vendor Aerohive Networks as Aerohive in Figure 1. Also, the Netgear section has been revised with additional information regarding Netgear's revenue and shipments for 802.11n and 802.11a/b/g. An updated version of this document is available on gartner.com.

"Toolkit: Trends That Matter: A Visual Map for Executives" (G00235810) has been republished to correct an error in the continuous loop presentation that prevented users from being able to zoom into the correct quadrants. We also clarified that the PowerPoint presentation is not formatted for print use. An updated version of this document is available on gartner.com.

14 Jun 2012
"Competitive Landscape: Evolution of Integrated Product/Service Catalog and Order Management Solutions" (G00225932) has been republished to remove an incorrect reference to Deutsche Telekom in NetCracker's Strategic Clients section on page 18. An updated version of this document is now available on gartner.com.

12 Jun 2012
"BPM Vendor Insights: Sourcecode Technology Holdings' K2 Blackpearl BPMS" (G00230254) has been revised to narrow the limitation of the specific examples given in the third bulleted item in the Cautions section. In addition, the word "true" was added to the third bulleted item in the Recommendations section to be consistent with a later statement.

11 Jun 2012
"How Buy-Side/Sell-Side Treasury Convergence Wipes Out Functional Differences" (G00229560) was republished to add Calypso Technology as an additional example of a sell-side trading and treasury system vendor aggressively focusing on expanding its footprint into the buy side. An updated version is available on gartner.com.

"What You Need to Know About Oracle Fusion CRM" (G00232305) has been republished to correct an error to the product depicted in Table 1. The appropriate product is Oracle Fusion CRM. An updated version of this document is available on gartner.com.

"Magic Quadrant for Web Fraud Detection" (G00225572) has been revised to change the rendering of the vendor's name from "RSA, The Security Division of EMC" to "RSA" in the Magic Quadrant graphic. A corrected version is available on gartner.com.

6 Jun 2012
"Market Share: Storage Management Software, Worldwide, 2011" (G00233293) has been republished to correct a data error. The revenue numbers for NetApp in Table 2-1 were incorrect for 2009, 2010 and 2011. This has been rectified, and an updated version of the document is now available on gartner.com.

6 Jun 2012
"Market Share: All Software Markets, Worldwide, 2011" (G00228712) has been republished to correct the following errors:

These errors have been rectified, and an updated version of the document is now available on gartner.com.

4 Jun 2012
"Ten Best Practices for Managing Privileged Accounts" (G00234563) has been revised to add a Recommended Reading section. An updated version of this research is available on gartner.com.

1 Jun 2012
"The Gartner Position on Cloud Email" (G00235159) was revised to correct a calculation error in the second sentence under 'The Future of Email Provisioning.' The corrected sentence now reads "By the end of the decade we believe cloud email adoption will comprise about 65% of the enterprise email market." An updated version of this document is available on gartner.com.

31 May 2012
Magic Quadrant for Mobile Device Management Software" (G00230508) has been republished to clarify information about Sophos and the strengths of its mobile device management products. Additionally, a vendor — Notify Technology — was added to a list of MDM suppliers not assessed in this Magic Quadrant, and the name of a vendor, Fromdistance, which was dropped from this year's Magic Quadrant, was clarified.

30 May 2012
In "Planning Checklists for Minimizing the Cost of an ERP 6 Upgrade" (G00233881), we changed the title to "Planning Checklists for Minimizing the Cost of an SAP ERP 6.0 Upgrade." A corrected version of the document is now available on gartner.com.

29 May 2012
"What You Need to Know About Oracle Fusion CRM" (G00232305) was revised to reflect additional vertical market information. An updated version of this document is available on gartner.com.

25 May 2012
"User Survey Analysis: Customers Rate Their Corporate Performance Management Vendors" (G00232766) has been republished to update the Analysis section under Figure 10 to include another possible reason why SAP has a below-average number of users. An updated version of this research is available on Gartner.com.

"Magic Quadrant for Corporate Performance Management Suites" (G00219353) has been revised to correct a calculation error indicating the year-over-year change in survey respondents' use of IBM's Controller product. The updated document is now available on gartner.com.

24 May 2012
"Market Share Analysis: Mobile Devices, Worldwide, 1Q12" (G00235158) has been republished to correct a mistake in the heading to Table 2. The shipment numbers in this table are in millions, not thousands as originally published. The numbers themselves are unchanged. The corrected document is now available on gartner.com.

23 May 2012
"Google Upsetting Microsoft's Cloud-Office System Ambitions" (G00233554) has been republished due to a factual correction. The user enterprise we named as having migrated off of Google Apps did not do so. That example has now been removed from the document. An updated version of this research is available on Gartner.com.

21 May 2012
"Market Share Analysis: Implementation Services, Worldwide, 2011" (G00230376) has been revised to correct an error in Table 3. MicroStrategy was removed from Table 3, and Netezza and Coremetrics were moved under IBM's list of acquired companies. An updated version of this document is now available on gartner.com.

18 May 2012
"Forecast: Mobile Payment, Worldwide, 2009-2016" (G00226635) has been republished to correct inaccurate figures in Tables 1 and 2. An updated version of this document is now available on gartner.com.

"Sources for Social and Collaboration Functions to Embed in Business Processes" (G00231393) has been republished to remove references to Oracle in the Vendor-Specific Technologies and Business Process Management Suites sections. An updated version of the document is now available on gartner.com.

In "Top 10 Findings From Gartner's Financial Executives International CFO Technology Study," (G00234215) the legends for Figure 2 and Figure 19 were updated to include a description for the category "Increased by 10% or more." An updated version of this document is available on gartner.com.

16 May 2012
Magic Quadrant for Global Network Service Providers" (G00226786) has been republished to correct the third caution for Cable&Wireless to reflect its international network market coverage. An updated version of this research is available on gartner.com.

15 May 2012
An Overview of the Strategic Technology Map for Tier 1 Multichannel Retailers" (G00228700) has been revised to correctly present Figure 1 by adding "MC Order Management" and adjusting the ROI shading on a subset of technologies. A corrected version is available on gartner.com.

"Hype Cycle for Unified Communications and Collaboration, 2011" (G00215510) has been revised. In the Communications-Enabled Business Processes section, we corrected the wording to reflect that Cisco has licensed BackFlip Software, not acquired it. The updated document is now available on gartner.com.

10 May 2012
Toolkit: A Framework for Understanding All Risk and Complexity Factors for Supply Chain Software Assessment" (G00225930) has been republished to restore a formula in the last two worksheets of the Microsoft Excel Toolkit attachment. A revised version of the document is now available on gartner.com.

9 May 2012
In "A Guide to Making the Right Choices in the Expanding IDaaS Market" (G00230401), we added Fischer International to the list of vendors providing cloud-delivered, traditional IAM IDaaS. A corrected version of the document is now available on gartner.com.

4 May 2012
"IBM's Strategy for Identity and Access Management" (G00230031) has been revised to correct two errors in the Access Management Strategy section: (1) "EPIC" refers to the EMR application EpicCare from software provider Epic; and (2) "Tivoli Federated Identity Manager Business Gateway" has been changed to "Tivoli Federated Identity Manager." A corrected version is available on gartner.com.

"Microsoft Lync: Enterprise Telephony Acceptance and Adoption Projections" (G00227629) has been revised to correct the section relating to Lync emergency phone management capabilities and deployment styles. An updated version of the document is now available on gartner.com.

"In "Cool Vendors for Storage Technologies" (G00231946), we corrected a sentence regarding the endpoints that Druva manages. A corrected version of the document is now available on gartner.com.

1 May 2012
"Field Research Summary: IT and Its Struggle to Adapt to the Enterprise Social Software Landscape" (G00229295) has been republished to remove a couple of subcategories in Figure 1, The Affinity Diagram. An updated version of this research is available on gartner.com.

"Market Share Analysis: Implementation Services, Worldwide, 2011" (G00230376) was revised to delete a sentence that erroneously stated Dimension Data was acquired by NTT Data. However, it was acquired by its parent company, NTT. An updated version of this document is now available on gartner.com.

30 April 2012
"Cool Vendors in Imaging and Print Services, 2012" (232092) has been revised to add a seventh "basic 3D printing technology" — BluePrinter's SHS technology. An updated version of this document is available on gartner.com.

30 April 2012
"User Survey Analysis: Enterprise Social Software Adoption by Vertical Industry, 2011" (G00213238) has been revised to correct data labels on slides 15 and 17. An updated version of this document is available on gartner.com.

23 April 2012
"Agenda for Banking and Investment Services, 2012" (G00227177) and "Agenda for P&C and Life Insurance, 2012" (G00227812) were republished to more accurately reflect the target constituencies of the research. Updated versions are available on gartner.com.

"Financial, Revenue and Demand Performance of Communications Service Providers, Western Europe, 2011" (G00228773) has been republished to correct a calculation error in Chapter 14. The annual growth figures for total domestic revenues in Table 14-3 were incorrect for 2010 and 2011. This has been rectified and an updated version of the document is now available on gartner.com.

20 April 2012
"Cool Vendors in Enterprise Mobility, 2012" (G00230183) has been revised. In the last recommendation, "business-to-consumer applications" was changed to "business-to-employee applications." The updated document is now available on gartner.com.

17 April 2012
"Market Share: Semiconductor Manufacturing Equipment, Worldwide, 2011" (G00277444) has been republished to revise some market share revenue numbers due to additional vendor input. The vendors affected included Disco, Shinkawa, Suss MicroTec, Topcon, Toray Engineering, Tokyo Electron and Yokogawa Electric. An updated version of the document is now available on gartner.com.

11 April 2012
"Cool Vendors in Communications Service Provider Infrastructure, 2012" (G00229946) has been republished to correct inaccuracies in the Why Cool, Challenges, and Who Should Care subsections for the vendor Globys. An updated version of this document is now available on gartner.com.

"Deal 'Sweet Spot' Analysis of Regional IT Infrastructure Services Providers in Asia/Pacific" (G00218024) has been republished to correct three mistakes. The corrected version, now available on gartner.com, shows, in the Voice/Telephony column of Figure 1, a blank cell for HCL and the partner symbol for Wipro; it also correctly describes Wipro as a publicly owned company in Table 12.

"When Is NetFlow 'Good Enough'?" (G00218112) has been republished to add Entuity to the Example Vendors With NetFlow Capabilities Only list in Note 1. An updated version of this research is available on gartner.com.

9 April 2012
"Forecast: Mobile Devices, Worldwide, 2009-2016, 1Q12 Update" (G00233022) has been updated to correct an error in the calculation of regional and global average selling prices in the device category of "premium communication devices greater than $300." An updated version of this document is now available on gartner.com.

"What UC Vendors Should Focus on to Improve Channel Partner Performance" (G00232115) has been republished to fix a version-control issue during the publishing process. We have deleted a Key Finding about Avaya's indirect channel and added information about Avaya Connect under the heading "Overall Satisfaction with UC Vendor." An updated version of the document is now available on gartner.com.

5 April 2012
"Acquisition by The Attachmate Group Opens Renewed Opportunities for SUSE" (G00231239) has been republished to update Table 1 (Linux Market Share). The data for 2008 has been eliminated, and the 2011 data has been added. An updated version of this document is available on gartner.com.

"Cool Vendors in Platforms as a Service, 2012" (G00232449) has been revised. In the Servoy section, the reference to "application development platform" was changed to "business application platform." The updated document is now available on gartner.com.

2 April 2012
"2012 Strategic Road Map for Employee Performance Management" (G00227695) has been republished to correct the Future State mention of the 9-box grid as belonging to Symantec, not Intuit. An updated version of this research is available on gartner.com.

29 March 2012
"Critical Capabilities for U.S. Telecom Services" (G00219545) has been republished to correct the caption of Table 13 in the Vendors section to reflect Critical Capabilities Rating for XO's Networking Services. An updated version of this research is available on Gartner.com.

29 March 2012
"Overcome Disk Autotiering Problems With These Deployment Recommendations" (G00217328) has been republished to reflect a new version of NetApp software, version 8.1, becoming available. An updated version of this research is available on Gartner.com.

28 March 2012
"Market Trends: New Customer Experience Initiatives of Leading CSPs, Worldwide, 2012" (G00228715) has been republished to correct an inaccurate description of the company Satmap in the section Call Routing Using Personality Matching. An updated version of the document is now available on gartner.com.

27 March 2012
Magic Quadrant for Warehouse Management Systems" (G00219755) was revised to add the following clarifying text to the Strengths section of Oracle (E-Business Suite WMS): "The vendor has a compelling vision for SCE convergence with process integration, as well as orchestration with transportation, manufacturing and product aftermarket services, such as depot repair." The reasons provided on why Sterling Commerce (Sterling Warehouse Management System), Aldata and CDC Software were dropped from this year's research were also revised, to: "did not meet our inclusion criteria for number of new customers in the previous 12 months." An updated version is now available on gartner.com.

23 March 2012
Best Practices in Sustainable Procurement for IT Goods and Services" (G002232240) has been revised to clarify the "State of the Industry" section of the research. An updated version of this document is available on gartner.com.

"Customers Rate Their Data Quality Vendors on Product Functions" (G00218107) was republished to correct the overlay line graph in Figures 3 through 19 to properly reflect the "% of Extensive Use." Previously the line graphs had reflected "% of Moderate Use." All of the bar chart components of these same figures, representing customer satisfaction with functionality of the vendors' tools, were accurate and remain unchanged, and no revisions have been made to the text of the document.

21 March 2012
"In "Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2012" (G00232951)), in Table 6, CA Agile Planner has been corrected to read CA Agile Vision. A corrected version of the document is now available on gartner.com.

"Magic Quadrant for Blade Servers" (G00225510) has been republished to correct the reference to Dell in the main text of the Vendor Strengths and Cautions section, and to correct chassis information regarding HP in the same section. An updated version of this research is available on gartner.com.

19 March 2012
"Forecast: Mobile Devices, Worldwide, 2009-2016, 1Q12 Update" (G00233022) has been republished to rectify a technical error in our database, which led to the publication of incorrect data for "Rest of Asia/Pacific" in 2016 and "Denmark" in 2010. These numbers have now been corrected and an updated version of this document is now available on gartner.com.

"User Survey Analysis: SAP Application Maintenance Challenges, 2011" (G00230942) has been revised. The x axis labels for Figures 4 and 8 have been corrected to "mean number of hours." Also, the question for Figure 7 has been revised to "Thinking about your organization’s last Enhancement Package installation, what was the total project time in days?". The updated document is now available on gartner.com.

15 March 2012
"Toolkit: Sizing Your IT Services Sourcing Organization in 2012" (G00230900) has been republished with several fixes to the Excel attachment. In Steps 1, 5 and 6 on the Estimator and Organization tabs, links and formulas were updated, and in the Overview section of the Organization tab, the cell for the Total was enlarged. An updated version of the document is now available on gartner.com.

14 March 2012
"Market Share: Enterprise Ethernet Switches, Worldwide, 2011" (G00230613) was revised to correct an error in Table 2-1. The vendor name "Netgear" was inadvertently listed in the original table; it has been replaced with the proper category, "Others." An updated version of this document is now available on gartner.com.

12 March 2012
In "How to Move From Level 3 to Level 4 in ITScore for I&O" (G00232905), we changed the title to "How an Organization Should Approach IT Operations Metrics to Move From Level 3 to Level 4 in ITScore for I&O" to be consistent with the other research in this collection. A corrected version of the document is now available on gartner.com.

"Agenda for Security Solutions, 2012" (G00228949) has been revised to delete "(Billions of U.S. Dollars)" from the Figure 2 caption. An updated version of the document is now available on gartner.com.

7 March 2012
"How to Meet the Growing Demand for Enterprise Risk Management Professionals" (G0023009) has been republished to incorporate three tables, which were initially available as downloadable attachments, into the main body of the research. An updated version is now available on gartner.com.

6 March 2012
"Magic Quadrant for Data Warehouse Database Management System" (G00219281) has been republished to correct an inaccuracy regarding a vendor status, add an announcement that happened prior to the publication of this report and remove links to vendor press releases. Specifically, in the SAND Technology section we incorrectly reported that SAND is a private company. This has been corrected to reflect that SAND Technology is a publicly held company. In the Oracle section, we removed the links to press releases. In the IBM section, the wording has been changed in the Strengths subsection (paragraphs three, six and seven) and in the Cautions subsection (paragraphs one, two and four). Lastly, in the EMC/Greenplum section, we added information of an announcement made by EMC that happened prior to the publication of this report. No functionality or content was altered beyond these edits. A corrected version of the document is now available on gartner.com.

"Magic Quadrant for Managed Hosting" (G00223238) has been republished to reflect that Dimension Data is part of NTT Holdings, rather than NTT Communications, in the OpSource Cautions section. An updated version of this research is now available on gartner.com.

5 March 2012
"Reassess Adobe's BPM and CCA Platforms as Its Strategy Has Shifted" (G00227592) has been republished to clarify our beliefs regarding Adobe’s investment plans for traditional enterprise software markets. Also, we have specified that the layoffs announced in November 2011 occurred across the company. A corrected version of the document is now available on gartner.com.

"Magic Quadrant for Managed Hosting" (G00223238) has been republished to correct the vendor name for SunGard Availability Services in the text of the Vendor Strengths and Cautions section. An updated version of this research is available on gartner.com.

"Quarterly Statistics: Personal Computers, Asia/Pacific, 4Q11 Update" (G00231885) has been republished to correct some minor data errors pertaining to Apple's and Samsung's 4Q11 figures, as well as some minor data errors in the .csv files. An updated version of this document is now available on gartner.com.

28 February 2012
"Quarterly Statistics: Personal Computers, United States, 4Q11 Update" (G00231884) has been republished to correct some minor data errors pertaining to HP's and Samsung's 4Q11 figures. An updated version of this document is now available on gartner.com.

27 February 2012
"Advanced Analytics: Predictive, Collaborative and Pervasive" (G00230321) has been republished to add Fico to Figure 4 as a sample vendor offering Predictive Analytics capabilities. An updated version of this document is now available on gartner.com.

"Quarterly Statistics: Personal Computers, Worldwide by Region, 4Q11 Update" (G00231885) has been republished to correct some minor data errors pertaining to Apple's, Fujitsu's, HP's and Samsung's 4Q11 figures. An updated version of this document is now available on gartner.com.

"Market Guide for E-Recruitment Solutions" (G00228318) has been republished to correct the figure ratings for Jobvite, and the industry specialization information in the Vendor Profiles section for HealthcareSource, Kronos, Neogov and PeopleAdmin. An updated version of this research is available on gartner.com.

23 February 2012
"User Survey Analysis: SAP Application Maintenance Challenges, 2011" (G00230942) has been revised. Figure 5 was replaced with the correct version. The updated document is now available on gartner.com."

22 February 2012
"iPaaS Expands Beyond Cloud Service Integration Through Flexible Deployment Topologies" (G00228050) was republished to reflect the acquisition of Boomi by Dell. The vendor's name now appears as "Boomi Dell" in this document. An updated version of this document is now available on gartner.com

15 Feb 2012
"How Enterprises Can Avoid Event Management Overload" (G00223410) was republished to augment Note 1 to more accurately reflect the variety of vendors in the ECA and IT operations analytics categories. An updated version of this research is available on gartner.com.

14 February 2012
"The New IT: Drivers, Challenges and Opportunities" (G00226292) was republished to update the heading, text and figure in The New IT Is "Lighter," With Roles and Skills Redistributed to Integrate IT and Business Capabilities section. An updated version can be found on gartner.com.

"Market Guide for E-Recruitment Solutions" (G00228318) has been republished to update the merger information for Peopleclick in the Introduction. We also updated all figures in the How We Collected the Data and Vendor Profile sections, particularly for Avature, First Advantage, Graylink, SAP and Talent Technology, to reflect accurate ratings. An updated version of this research is available on gartner.com.

13 February 2012
"Finance and Accounting Process Enhancement Technologies and Services Are Essential to the Future of BPO Delivery" (G00213830) has been republished to revise the BPMS examples listed in Table 2. Also, Note 1 was added to identify the differences between business process management and process enhancement technologies. An updated version of this document is available on gartner.com.

"Forecast: Removable and Embedded Cellular Modems, Worldwide, 2008-2015, 4Q11 Update" (G00229269) has been republished to correct a Pivot Table error. An error in the Pivot Table formula resulted in the removable data for MEA and Eastern Europe to not be correctly reflected. An updated version of this document is available on gartner.com.

"Market Guide for E-Recruitment Solutions" (G00228318) has been republished to update the merger information for Peopleclick in the Introduction. We also updated all figures in the How We Collected the Data and Vendor Profile sections, particularly for Avature, First Advantage, Graylink, SAP and Talent Technology, to reflect accurate ratings. An updated version of this research is available on gartner.com.

10 February 2012
"Magic Quadrant for Business Intelligence Platforms" (G00225500) has been republished. In the first Caution for Tableau, the reference to Tibco Spotfire has been removed from the last sentence. A corrected version of the document is now available on gartner.com.

8 February 2012
"Endpoint Protection in the Age of Tablets and Cloud" (G00228481) has been republished to add a mention of vendors that specialize in application control, besides the EPP vendors that have added this functionality. A revised version of the document is now available on gartner.com.

"Ensure Apple iPads Are Licensed Correctly to Use Microsoft Products to Avoid Problems" (G00209066) has been revised to correct the order of appearance of Figures 1 through 4. The updated document is now available on gartner.com."

7 February 2012
"Magic Quadrant for Business Intelligence Platforms" (G00225500) has been republished, with the last sentence of the second Caution for SAP removed. A corrected version of the document is now available on gartner.com.

"Vendor Focus for Huawei's Global Unified Communications and Collaboration" (G00225542) has been revised to remove Cisco from the list of vendors with which Huawei has system integration partnerships for UC. The updated document is now available on gartner.com.

"Magic Quadrant for Client Management Tools" (G00225953) has been republished to update the Dell Kace vendor information regarding mobile device management and LANDesk's geographic presence, and to note that Kaseya was added to this year's research. An updated version of this research is available on gartner.com.

6 February 2012
"Marketing Essentials: Buyers Identify Best Websites of Leading Provider Brands" (G00219563) has been republished to add company size and vertical industry tables to Figure 1. An updated version of the document is now available on gartner.com.

3 February 2012
"Toolkit: Assess and Compare Risk Indexes of Projects, and Monitor a Risk Dashboard" (G00208844) has been republished to correct the calculation of the "Risk Index," summing the "Number of Risks" (not their weights) to better allow for comparison of multiple projects. An updated version of this document is available on gartner.com.

"Project Risk: Expect the Unexpected" (G00208843) has been republished to correct the numbers used in the "Number of Risks" and "Risk Index" bullets of the Financial Risk section. An updated version of this document is available on gartner.com.

"In "Who's Who in B2B Gateway Software Products: The Megavendors" (G00226083), we corrected one IBM product name to read IBM Sterling B2B Integrator (in the IBM section). In the SAP section, we corrected an SAP product name to read SAP Process Orchestration (with add-ons), and updated the third bullet in the SAP Strengths field. A corrected version of the document is now available on gartner.com.

"Emerging Technology Analysis: ECM Technologies in a Cloud Services Maturity Framework " (G00229661) has been updated to correct a company name in Table 3. In the "Cloud Services/SaaS Video Management" category, "Calamares" (which was acquired by SDL in 2011) was replaced with "SDL MediaManager." An updated version of this document is now available on gartner.com.

2 February 2012
"Search Analytics Trends: Platform as a Service Continues to Be Hot" (G00228570) has been updated to reflect a correction to Figure 1, which now includes data through December 2011. An updated version of this document is now available on gartner.com.

1 February 2012
"Magic Quadrant for User Authentication" (G00227026) has been republished to correct Vasco's third strength to say that it is used by approximately 100 million users, not 10 million. An updated version of this document is available on gartner.com.

"Market Definitions and Methodology: Semiconductor Manufacturing Equipment" (G00230413) has been republished to correct a year reference in the Mergers and Acquisitions section. Please note that we do not revise history prior to 2010, which was the date of our merger/acquisition policy change. An updated version of the document is now available on gartner.com.

"SAP ERP Human Capital Management Product Update, 2012" (G00225575) has been republished to update the name of a product. SuccessFactors Jam (formerly known as CubeTree), is the social collaboration platform of SuccessFactors, which has been acquired by SAP. An updated version of this document is available on gartner.com.

20 January 2012
"Critical Capabilities for Government Budget Planning Products" (G00214312) has been revised to clarify that Lawson is now part of the Infor group. The corrected version is available on gartner.com.

26 January 2012
"Customers Rate Their Data Quality Vendors on Product Functions" (G00218107) has been republished to correct errors in the format of the graphics, caused by a technical error. The document has now been republished with the corrected version of Figures 1 to 22. An updated version of the document is now available on gartner.com.

"Leverage Your Application Performance Monitoring Through the Application Life Cycle" (G00227165) was republished to add "Gomez 360-degree Web Load Testing solution" to the "Early Combos" in the Example Tools and Combinations section. A corrected version of the document is now available on gartner.com.

20 January 2012
"Critical Capabilities for Government Budget Planning Products" (G00214312) has been revised to clarify that Lawson is now part of the Infor group. The corrected version is available on gartner.com.

19 January 2012
"Benchmarking Your IT Service Availability Levels" (G00221553) has been republished to correct a calculation error in the first paragraph of the Measuring Actual IT Service Availability Levels section in the sample formula for calculating service disruption and availability. An updated version of this research is available on Gartner.com.

"HP Shifts to Offense With Its Mission-Critical x86 Server Blade Platform Strategy" (G00227855) was republished to reflect that HP would only be donating portions of operating system code, and that that operating system code was based on features in OpenVMS and NonStop, not just HP-UX (which we originally stated). An updated version of this document can now be found on gartner.com.

"Magic Quadrant for Endpoint Protection Platforms" (G00219355) has been republished to correct the name of Symantec's PC life cycle tool capability. Altiris is the correct name. An updated version of this document is available on gartner.com.

17 January 2012
"Critical Capabilities for Enterprise Instant Messaging and Presence" (G00219267) contained incorrect graphics when initially published. The document has now been republished with corrected versions of Figures 1 to 5. An updated version of the document is now available on gartner.com.

"Benchmarking Your IT Service Availability Levels" (G00221553) has been republished to correct a calculation error in the first paragraph of the Analysis section in the sample formula for calculating theoretical availability. An updated version of this research is available on Gartner.com.

In "Crisis and Incident Management: The Role of Knowledge and Decision Modeling in Mass Evacuation System Design" (G00226115), all references to Smart Process Management have been changed to Adaptive Case Management. A corrected version of the document is now available on gartner.com.

"Magic Quadrant for Business Process Analysis Tools" (G00219247) has been updated to revise the presentation of the vendor name Software AG. The updated document is now available on gartner.com.

11 January 2012
"Case Examples Show Mobility Putting Life Sciences in Motion" (G00219012) has been republished to correct an oversight by adding two mentions of Prolifiq Software, an emerging type of vendor that supports the content delivery function. An update version of this document is available on gartner.com.

"Competitive Landscape: Midmarket Manufacturing Focused ERP Software, North America, 2012" (G00219205) has been updated to modify the title and overview to increase searchability on the Gartner website and to more readily identify the industry audience. An updated version of this document is now available on gartner.com.

10 January 2012
"Competitive Landscape: Managed Print Services, Worldwide" (G0021936) has been revised to correct errors in the market share calculations in Table 6. An updated version of this document is available on gartner.com.

9 January 2012
"Analysis of Uruguay as an Offshore Services Location" (G00219160) has been republished to correct an error in the second bullet of the Government Support section. The report had incorrectly stated that foreign direct investment in Uruguay was $1.63 billion in 2010. The correct figure is $2.36 billion. The revised report is available on gartner.com.

6 January 2012
"Bank Customer MDM Systems Fail to Support Customer Engagement" (G00224154) has been republished to clarify the MDM survey results discussed in the paragraph preceding Figure 1. An updated version of this document is available on gartner.com.

5 January 2012
"Vendor Focus for Symantec: Security and Compliance Offerings" (G00226455) has been revised to clarify that a number of (not "most") RSA customers replaced their RSA SecurID hardware tokens after a highly publicized breach at RSA. An updated version of this document is available on gartner.com.

"Forecast: External Controller-Based Disk Storage, Worldwide, 2011-2015, 4Q11 Update" (G00226274) This report has been republished to correct data errors in Table 1-5. The affected categories are network-attached storage ($M) and annual change (%), and total ($M) and annual change (%). The affected years are 2011 through 2015, as well as the CAGR (%) for 2010-2015. An updated version of this document is now available on gartner.com.

4 January 2012
"Competitive Landscape: Business Consulting, Major Providers, Worldwide" (G00218726), has been republished to change IBM's "Strategic Insight Lab" to "Service Innovation Lab" and to change the acronym "BGC" to "BCG". An updated version of the document is now available on gartner.com.

In "Forecast Analysis: NAND, Worldwide, 2010-2015, 4Q11 Update" (G0022817312), Figures 1 and 2 were revised to include 4Q11 data. An updated version of this document is available on gartner.com.

"Toolkit: My Hype Cycle, 2011" (G00219464) has been revised to add 61 technology profiles published since the report's initial release in September. An updated version is available on gartner.com.

3 January 2012
U.S. Consumer Demand for Vehicle ICT Expands From the Connected Vehicle to the Connected Driver" (G00217312) has been revised to display the exact values of the individual bars in Figure 1, Figure 2, Figure 4 and Figure 5. A corrected version is now available on gartner.com.

Forecast: Mobile Devices, Worldwide, 2007-2015, 4Q11 Update" (G00223030) has been republished to correct the smartphone data for China in 2012 and onward. An updated version of this document is available on gartner.com.