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Corrections 2013

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

31 December 2013
"Magic Quadrant for Identity Governance and Administration" (G00253758) has been republished to correct the placement of Omada on the Magic Quadrant from the Niche Players quadrant to the Challengers quadrant. We also revised text in the Vendor Strengths and Cautions section. NetIQ's second Strengths bullet was revised to state that NetIQ Identity Manager remains popular. Omada's first Cautions bullet was revised to point out that Microsoft is shifting, not de-emphasizing, its focus from the on-premises FIM product line toward cloud-based alternatives in Azure over the long term. Finally, SailPoint's second Cautions bullet was modified to state that the skill sets of SailPoint's partners, beyond typical configuration and deployment, are limited. A corrected version is available on gartner.com.

30 December 2013
"Forecast: Mobile Phones, Worldwide, 2010-2017, 4Q13 Update" (G00249109) has been republished to correct phone device type splits (Premium, Basic, and Utility phones). The total phone, regional and country data remains unchanged. An updated version of the document is now available on gartner.com.

23 December 2013
"Magic Quadrant for Customer Communications Management Software" (G00251841) has been republished with a modified description of Thunderhead.com in Note 1. The corrected version is now available on gartner.com.

20 December 2013
"Forecast: Mobile Phones, Worldwide, 2010-2017, 4Q13 Update" (G00249109) was republished to correct Table 5-1 to reflect a metric of end-user revenue rather than wholesale revenue. There were no changes to the data. An updated version of this document is now available on gartner.com.

20 December 2013
"Market Guide: External Service Providers for Master Data Management" (G00233350) has been updated to remove Note 2 and add the following sentence to the second paragraph of Note 1: "The companies listed in this research represent the respondent base for this dedicated survey and may not include all those competing in this market." An updated version of this document is available on gartner.com.

20 December 2013
"Forecast: DRAM Supply and Demand, Worldwide, 4Q13 Update" (G00246621) has been republished to correct an error in the calculation of the compound annual growth rates (CAGRs) in Table 4-6. An updated version of this document is now available on gartner.com.

19 December 2013
"Predicts 2014: Cloud Computing Affects All Aspects of IT" (G00258226) has been republished to replace all the text under the first prediction, which was cloud-service-brokerage-based text. The new text is now cloud-based text. An updated version of this document is now available on gartner.com.

19 December 2013
"Defining Next-Generation Network Intrusion Prevention" (G00258372) was republished to correct the placement of Figures 1 and 2, which were inadvertently reversed in the originally published version. An updated document is available on gartner.com.

19 December 2013
In "The Gartner E-Commerce Vendor Guide, 2014" (G00252851), we have renamed Fujitsu Consulting to Fujitsu in the E-Commerce Service Providers category, moved Znode from the SaaS E-Commerce category to On-Premises E-Commerce, and added eBay (Magento) to the Order Management category. A corrected version of the document is now available on gartner.com.

18 December 2013
"Market Guide: External Service Providers for Master Data Management" (G00233350) has been updated to revise the placement of colored cells in Tables 3 and 4 in relation to Deloitte. An updated version of this document is available on gartner.com.

17 December 2013
"Citrix XenDesktop 7: In-Depth Assessment" (G00255425) has been republished to correct some product references to XenDesktop Platinum, XenDesktop App Edition and VDI-in-a-Box. An updated version of this document is available on gartner.com.

16 December 2013
"Weekly Memory Pricing Index, 13 December 2013" (G00260018) has been republished to correct the 13 December data in the DRAM figure. An updated version of the document is now available on gartner.com.

16 December 2013
"EITL Peer Forum Debrief: Architecting for Business-Driven Outcomes in a Digital World (Nov-13 NA)" (G00259676) was republished to correct the spelling of two names: Angel Goldsborough-Lee and Paul Rothi. An updated version of the document is now available on gartner.com.

13 December 2013
"Critical Capabilities for Recovery as a Service" (G00247389) has been updated to add a label for Verizon on the Y-axis of Figures 6 through 11. An updated version of this document is now available on gartner.com.

11 December 2013
Gartner has made two updates to the "Magic Quadrant for Application Services Governance" (G00247339), both related to Apigee. We made a slight increase in Apigee's Ability to Execute positioning due to Apigee's sustained commitment to API management, thus causing Apigee's dot position on the Magic Quadrant to move. The third Cautions bullet in the Apigee write-up was also modified to acknowledge Apigee's efforts to market to the business audience, while reflecting the research opinion that other vendors have been more successful. A corrected version of this document is available on gartner.com.

9 December 2013
"SWOT: Cisco, Wired and Wireless LAN Access Infrastructure, Worldwide" (G00250957) was revised to correct the date for when Extreme Networks completed its acquisition of Enterasys Networks to November 2013. An updated version of this document is now available on gartner.com.

5 December 2013
"Predicts 2014: Enterprise Architect Role Headed for Dramatic Change" (G00258414) was updated to change the word "legacy" to "foundational" in the first Strategic Planning Assumption. An updated version of the document is now available on gartner.com.

4 December 2013
"Simplify Operations and Compliance in the Cloud by Encrypting Sensitive Data" (G00255099) has been republished to revise two rows in Table 1. It now correctly shows that Voltage Security supports file encryption, SaaS file encryption and IaaS encryption, and that Vormetric supports file encryption and IaaS encryption. An updated version of this document is available on gartner.com.

26 November 2013
"Market Trends: DCIM Vendors Can Overcome Adoption Inhibitors and Realize Market Potential" (G00258439) has been republished to correct the table in the Vendors to Watch section. The vendor iTRACS, a CommScope Company, was inadvertently listed in the wrong column. An updated version of the document is now available on gartner.com.

"Competitive Landscape: Backup and Recovery Appliances for Open Systems, Worldwide, 2013" (G00246542) was revised to present Gartner's revenue estimates in billions of dollars rather than millions. Additionally, Symantec's customer numbers for NetBackup and Backup Exec were removed; Symantec's customer numbers for all its backup appliances were updated; and information about how the company competes was updated. An updated version of this document is now available on gartner.com.

20 November 2013
"Critical Capabilities for Public Cloud Infrastructure as a Service" (G00255647) has been republished with notices that (1) IBM no longer offers IBM SmartCloud Enterprise (SCE) and will migrate all customers from SCE to SoftLayer by January 2014; (2) Savvis no longer actively sells Symphony VPDC, but is instead directing prospective customers to the newly-acquired Tier 3 offering; (3) Tier 3 has been acquired by CenturyLink, and its offering has been rebranded the CenturyLink Cloud.

"Magic Quadrant for Integrated IT Portfolio Analysis Applications" (G00247059) has been revised to correct the first Cautions bullet in the Planview write-up, to specify where Planview must continue to evolve its product's ability to filter, view, cross-reference and analyze the state and health of the application inventory. A corrected version is available on gartner.com.

15 November 2013
"Gartner Invest Revenue Analysis: Apple" (G00259281) and "Gartner Invest Revenue Analysis: HP" (G00259282) were republished to restore the decimal point settings in Table 1 on the Notes tab of the Excel attachments. Updated versions are available on gartner.com.

13 November 2013
In "Taxonomy, Definitions and Vendor Landscape for Mobile AD Technologies" (G00248387), we have corrected the list of vendors in Note 7 so that AnyPresence and Backendless are in two separate bullets. A corrected version of the document is now available on gartner.com.

"Market Insight: The Future of Competition for Mobile Internet in China" (G00255270) has been republished to correct Figure 1 to show that Tencent has a strong impact in mobile social and communication. An updated version of the document is now available on gartner.com.

"Survey Analysis: Big Data Adoption in 2013 Shows Substance Behind the Hype" (G00255160) has been revised to correct the paragraph above Figure 9 to provide a more accurate description of the graphic. An updated version of this document is available on gartner.com.

11 November 2013
"Critical Capabilities for Recovery as a Service" (G00247389) has been updated to replace the vendor writeup for EVault, based on updated information, and to change the name of NTT Communications' product from NTT Communications Cloud Recovery to NTT Communications Enterprise Cloud Recovery. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Enterprise Information Archiving" (G00254034)has been revised to add office locations for Global Relay. We also removed the reference to VMware in the Proofpoint section, to reflect VMware's divesture of Zimbra to Telligent in July 2013. The updated document is now available on gartner.com.

"Critical Capabilities for Recovery as a Service" (G00247389) has been republished to change the name of NTT Communications' product in Figures 3 through 11 from "NTT Cloud Recovery" to "NTT Communications Cloud Recovery." An updated version of this document is now available on gartner.com.

7 November 2013
"Magic Quadrant for Field Service Management" (G00252160) has been republished to update the PTC write-up. The original write-up inadvertently contained draft copy. No functionality or content was altered beyond those revisions. A corrected version is available on gartner.com.

"Critical Capabilities for Recovery as a Service" (G00247389) has been republished to replace Figure 1, which now includes an updated logo for NTT Communications. An updated version of this document is now available on gartner.com.

6 November 2013
"Innovation Insight: Smartglasses Bring Innovation to Workplace Efficiency" (G00250429) has been republished to fix a production error that resulted in a portion of Figure 3 not displaying. This has been corrected, and an updated version of this document is now available on gartner.com.

4 November 2013
"Emerging Market Analysis: Smart City Snapshot — China, Brazil and Qatar" (G00247677) was revised to correct information about Wuhan's Smart City Transportation project. ETC should be defined as electronic toll collection, and MTC as manual traffic control. Additionally, in Table 1, the last row/first column (Project Background and Demand) should state there are 156 connections for the ETC/MTC lanes; the last row/second column (Leverage Technology and Implementation) should state that the system can register 2.4 million cars, but currently averages 1.29 million. An updated version of this document is now available on gartner.com.

30 Oct 2013
"Magic Quadrant for Integrated Revenue and Customer Management for CSPs" (G00248753) has been republished to remove two sentences stating that Amdocs and Comarch had not responded to Gartner's requests for review of the draft contents of this research. An updated version is available on gartner.com.

28 Oct 2013
"Establishing Milestones to Optimize MDM Time to Value" (G00252006) has been republished to correct the order of the column headings in Figure 3. An updated version is now available on gartner.com.

"A Banker's Guide to Trading Turrets: Quantification and Integration" (G00237463) has been republished to remove the "IPC Cost of Deploying Turrets" table in the Indicative Costs section. It has been replaced with new text on Unigy IQ/Max pricing. An updated version of the document is available on gartner.com.

25 Oct 2013
"Market Trends: Reinvent ECM for the Place and Pace of Digital Business in 2014 and Beyond" (G00254369) has been updated to include Genius Bytes in Figure 4's list of ECM multinational and regional vendors and business process/case management vendors operating in EMEA. An updated version of this document is now available on gartner.com.

We've added text to the Vendors Added and Dropped section of the "Magic Quadrant for On-Premises Application Integration Suites" (G00248983) to explain that Magic Software was not included in this version of the Magic Quadrant because Gartner has raised the criteria for revenue from application integration and back-end SOA infrastructure middleware, and the vendor's relevant revenues were insufficient to qualify this year. The updated document is now available on gartner.com.

"Competitive Landscape: Managed Print Services, Worldwide, 2013" (G00255455) has been republished to add a footnote to Table 2 explaining why Fuji Xerox does not have its own entry, as it did in the preceding year. An updated version of the document is now available on gartner.com.

23 Oct 2013
"Magic Quadrant for Operational Database Management Systems" (G00251780) has been republished to correct the location of InterSystems' headquarters to Cambridge, Massachusetts, and to change the reference to SAP Hana ASE in the final bullet of SAP's Cautions section to SAP Sybase ASE. An updated version of this document is now available on gartner.com.

17 Oct 2013
"IT Market Clock for Enterprise Mobility, 2013" (G00252106) has been republished to move Fiberlink from the service provider category to the management and security category in the Supplier Landscape. An updated version of this document is now available on gartner.com.

16 Oct 2013
"Critical Capabilities for Contact Center Infrastructure" (G00250346) has been updated to move the footnote from Table 3 into the main body text and to remove some superfluous numbers from Table 4. An updated version of this document is now available on gartner.com.

15 Oct 2013
"Weekly Memory Pricing Index, 11 October 2013" (G00255045) has been republished to include the correct graphics. The figures from an earlier issue were inadvertently inserted. The correct figures are now in the document. An updated version of the document is now available on gartner.com.

14 Oct 2013
In "Toolkit: S&OP Maturity Self-Assessment for Supply Chain Leaders" (G00253497), Excel file was revised to correct a formula in cell D4 of the "Scores" tab (to pull data from the proper cells on the "S&OP Maturity Model" tab). An updated version is available on gartner.com.

11 Oct 2013
"IT Market Clock for Higher Education, 2013" (G00251103) was republished to change "VMware (Zimbra)" to "Zimbra" in the Mail (Classic) sample vendors list; Telligent had acquired Zimbra from VMware prior to the Market Clock's publication. An updated version of the document is now available on gartner.com.

4 Oct 2013
"Competitive Landscape, Servers" (G00255624) has been republished to clarify the branding of EMC VSPEX reference architecture and Dell's Active Infrastructure Portfolio. Table 3 has also been revised to reflect the correct branding of offerings by Dell, Cisco and EMC. An updated version of the document is now available on gartner.com.

In "Magic Quadrant for Enterprise Architecture Tools" (G00247545), we've revised the vendor name for SAP on the Magic Quadrant graphic to remove the product name. We also revised the second strength and the two cautions for BiZZdesign to include the opening of offices in France and Eastern Europe, to clarify their origin as an EA modeling tool based on customer experience, as well as academic input, and to explain that its product offering is now capable of modifying the meta model through a graphical user interface, while scripting language is used for more extensive controls and for advanced reporting. An updated version of this document is now available on gartner.com.

3 Oct 2013
"Cordys Deal Further Complicates OpenText's BPM Vision and Product Plans" (G00256439) has been republished to include more detailed recommendations for current and prospective OpenText customers, and to offer further clarifications within the supporting context. The updated version of this document is now available on gartner.com.

2 Oct 2013
"Forecast Analysis: Carrier Network Infrastructure, Worldwide, 2010-2017, 3Q13 Update" (G00248556) has been republished to correct the label names in the legend for Figure 1. An updated version is now available on gartner.com.

27 Sep 2013
"Magic Quadrant for Enterprise Video Content Management" (G00251190) has been revised to correct a processing error that affected Ignite, Kontiki, Panopto, Sonic Foundry and VBrick Systems' placement on the Magic Quadrant graphic. No functionality or content was altered beyond those revisions. A corrected version is available on gartner.com.

26 Sep 2013
"Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms" (G00245773) has been republished to correct an error, which affects only MetricStream's placement on the Magic Quadrant graphic. No functionality or content was altered beyond that revision. An updated version of the document is now available on gartner.com.

25 Sep 2013
"2013 Gartner Supply Chain Top 25: Europe" (G00250599) has been republished to correct the name of Unilever's LCBM initiative to "low-cost business model." An updated version is available on gartner.com.

24 Sep 2013
"IT Market Clock for Database Management Systems, 2013" (G00251781) has been republished to reflect the rebranding of 10gen to MongoDB. An updated version of this document is now available on gartner.com.

19 Sep 2013
"Use a Deal 'Sweet-Spot' Analysis to Expedite Shortlisting of Business Process Outsourcing Providers" (G00255791) has been republished to update a company name from Global e-Procure to GEP. An updated version of this document is available on gartner.com.

"KXEN Buy Makes SAP a Force to Be Reckoned With in Predictive Analytics" (G00257996) has been republished to clarify our final recommendation. Our view is that those selecting vendors should wait until SAP publishes its road map before considering it for predictive analytic.

"Vendor Rating: Salesforce.com" (G00255181) has been updated to change the target customers from "small to midsize businesses" to "midsize enterprises" and to remove a reference to salesforce.com's reseller agreement. An updated version of this document is now available on gartner.com.

18 Sep 2013
"Hype Cycle for Digital Marketing, 2013" (G00251883) has been revised to correct the spellings of the vendors Localytics and Kontagent in the sample vendors list under Mobile Analytics. An updated version of this document is now available on gartner.com.

16 Sep 2013
"Survey Analysis: Key Findings From Digital Marketing Measurement Survey, 2013" (G00252502) was republished to correct the percentage of respondents who say IT decides what to measure in digital marketing programs or sets funding priorities for analytics. An updated version is now available on gartner.com.

"Vendor Rating: BMC Software" (G00255257) has been revised to include the market size in Figure 2 through Figure 7. The updated document is now available on gartner.com.

"Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies" (G00249530) has been revised to render Infor's Ming.le product as "Infor Ming.le" in all instances, and also to change Epicor "Ice" to "ICE" and Infor "Ion" to "ION." A corrected version is available on gartner.com.

"Best Practices for Deploying Oracle Solaris and SPARC" (G00251252) has been updated to move some of the background tabular and graphic material previously in the Evidence section into the body of the research to improve its readability. An updated version of this document is now available on gartner.com.

11 Sep 2013
"Magic Quadrant for On-Premises Application Platforms" (G00248003) was republished to correct the percentage of respondents who say IT decides what to measure in digital marketing programs or sets funding priorities for analytics. An updated version is now available on gartner.com.

"Magic Quadrant for Global Enterprise EHR Systems" (G00251910) was republished to update the first caution pertaining to Cerner and make it more accurate by focusing on the relative newness of the vendor's revenue cycle products rather than on other aspects of its portfolio.

10 Sep 2013
"MarketScope for Vulnerability Assessment" (G00250956) was republished to: (1) clarify that "Web application scanning is available for an additional license fee" in the McAfee section; (2) to delete a reference to "ePO agents" in the McAfee section; and (3) add a reference to SecurityCenter in the Tenable Network Security section. An updated version is available on gartner.com.

9 Sep 2013
The title of "The Strategic Road Map for IT Service Optimization" (G00232975) was changed to "The Strategic Road Map for Shared Services and IT Service Optimization" to better reflect the document's contents. In addition, references to more research pieces were added. An updated version of the document is now available on gartner.com.

"Vendor Panorama for Retail Execution and Monitoring in Consumer Goods" (G00255841) has been republished to correct the legends for each figure: An empty circle is below average, a half circle is average and a solid circle is above average. Also, references to Xtel Communications have been corrected to XTEL. An updated version is available on gartner.com.

"Mobile Collaboration Will Drive Innovation in Your Workplace" (G00232264) was republished to move Yammer from the Consumer Social Networking section to the Enterprise Social Network area in Table 1. Also, "AgreeYa" was expanded to "AgreeYa Mobility" in text. An updated version is available on gartner.com.

6 Sep 2013
"Integrating Governance, Enterprise Architecture and IT Service Management to Drive Enterprise IT Maturity" (G00246232) has been republished to clarify the last Key Finding, replacing "project, product and portfolio" with "project, program and portfolio." Additional updates to Figures 6, 7 and 8 were made for clarity. An updated version is available on gartner.com.

"Market Trends: ASIC and ASSP Chip Design Start Trends, Worldwide, 2013" (G00246635) has been republished to correct errors in Table 4 and Table 5. In Table 4 we have added the Military/Aerospace market, and in Table 5 we have corrected the number for the Americas in 2011 to read 26.8. An updated version of this document is now available on gartner.com.

5 Sep 2013
"Tech Go-to-Market: Best Practices for Capturing Increased IT Services Opportunity in India " (G00252543) has been updated to correct a typo affecting a company name; the correct name is HCL Infosystems. An updated version of this document is now available on gartner.com.

"Who's Who in Integration Platform as a Service" (G00247429) has been republished to remove the line in Figure 1 that was connecting the 2012 through 2017 compound annual growth rate points. An updated version of this document is now available on gartner.com.

"What's Next in UX Design?" (G00252389) has been republished to correct two misspellings of the company name "Roundarch Isobar." An updated version of this document is now available on gartner.com.

"Who's Who in NoSQL DBMSs" (G00252015) has been republished to make a few changes to the Oracle section. We removed the product name from the Oracle heading and changed the product name from Oracle NoSQL Database R2 to Oracle NoSQL Database 12cR1 in the first paragraph. We also revised the text in the second paragraph to denote that the priced options that include XML and HA are for Berkeley DB. An updated version of this document is now available on gartner.com.

"Magic Quadrant for the Wired and Wireless LAN Access Infrastructure" (G00248361) has been revised to remove a Caution bullet from the Avaya section that was considered a duplicate. The updated document is now available on gartner.com.

3 Sep 2013
"Hype Cycle for Governance, Risk and Compliance Technologies, 2013" (G00245240) has been republished to add two vendors (Agiliance and LockPath) that were inadvertently left off the Sample Vendors list in the "IT GRCM" entry. An updated version is available on gartner.com.

29 Aug 2013
"Best Practices for Deploying Oracle Solaris and SPARC" (G00251252) has been republished to amend four parts of the document. We added an introductory sentence under the "Negotiate SPARC Hardware Contracts (and Any Other Contracts) to Be Near Parity in Price and Discounts to x86 Servers Over the Contract Period" section and revised the second-to-last sentence in the same section to read, "Our analysis indicates that Oracle has optimized T5 for scale-out (high cores and multithreading per chip)." In the Evidence section, we renamed Table 1 to "Oracle SPARC Revenue" and corrected 2012 SPARC revenues to $630 million. An updated version of this document is now available on gartner.com.

"Magic Quadrant for On-Premises Application Platforms" (G00248003) was republished to remove a reference to JBoss Enterprise Web Platform (a product that was discontinued) in the second paragraph of the Red Hat section. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Strategic Sourcing Application Suites" (G00227401) was republished to update the hyperlink to "Tackle These Top Four Procurement Processes to Maximize Procurement Impact," which was directing readers to the wrong document. An updated version of this document is now available on gartner.com.

26 Aug 2013
"Toolkit: Self-Assess Your DDVN Maturity" (G00248518) was republished to correct the PowerPoint attachment, which originally contained several redundant slides. An updated version is now available on gartner.com.

"Vendor Rating: Citrix" (G00234997) was revised to include details on the ZenMobile product. The corrected document is published on gartner.com.

23 Aug 2013
"Magic Quadrant for IT Service Support Management Tools" (G00248914) has been republished to reposition some of the dots on the graphic, which appeared in the wrong locations due to a data import error. In the FrontRange section, we also updated the text to state that we evaluated Heat Service Management. No functionality or content was altered beyond these revisions. An updated version of this document is now available on gartner.com.

"SWOT: VMware, Cloud Infrastructure, Worldwide" (250894) has been revised to add a Note to the document. An updated version of this document is available on gartner.com.

22 Aug 2013
"Quarterly Statistics: Printers, Copiers and MFPs, Distribution and Major Markets, EMEA, 2Q13 Update" (G00254927) was revised to include the correct 2Q13 statistics in the Summary and Overview sections of the document. There were no changes to the published Excel data file. An updated version of this document is now available on gartner.com.

"Magic Quadrant for On-Premises Application Integration Suites" (G00248983) has been revised. In a conversation during Gartner's Magic Quadrant development, iWay's intention for its products being assessed was not accurately conveyed. The new text more accurately reflects those intentions (see the first bulleted item in the "Dropped" section under "Vendors Added or Dropped." The updated document is now available on gartner.com.

In "Recommended Configurations for Enterprise Notebooks, 2013" (G00246706), we have corrected two labels in the first column of Figure 1. The third row is now called "software," and the fourth row is called "software maintenance." A corrected version of this document is now available on gartner.com.

20 Aug 2013
"Hype Cycle for ICT in Africa, 2013" (G00252036) has been republished to remove the following technologies because they are not Africa-specific and don't accurately reflect the environment of this market: Contact Center BPO; Electronic Bill Presentment and Payment; Government Shared Services; Open-Source SIS; Solar Energy Technology; Tablets. The revised document is now available on gartner.com.

19 Aug 2013
"Market Trends: Profits Elusive in White-Box Tablet Market" (243511) has been revised to change the units of measure in Figure 2 from Millions of Units to Thousands of Units. An updated version of this document is now available on gartner.com.

How Gartner Assesses IBM's zEnterprise BC12 Processors' MIPS Ratings" (G00255244) has been republished to change the first heading in Table 1 from "IBM System zBC12" to "IBM zEnterprise BC12." An updated version of this document is now available on gartner.com.

16 Aug 2013
"IT Market Clock for IT Operations Management, 2013" (G00251065) has been republished to change the name of one of the vendors, Netage, to Blue Elephant in the Infrastructure Monitoring section. An updated version of this document is available on gartner.com.

15 Aug 2013
"IT Market Clock for IT Operations Management, 2013" (G00251065) has been republished to change the name of UC4 to Automic to reflect the company's rebranding effort. An updated version of this document is available on gartner.com.

"Forecast: Public Cloud Services, Worldwide, 2011-2017, 2Q13 Update" (G00248728) has been updated to correct a macro error in the Excel file that affected the ability to change currencies in the pivot table. An updated version of this document is now available on gartner.com.

14 Aug 2013
"Magic Quadrant for Web Content Management" (G00250615) has been republished to update the information in the first bullet item in the Cautions section for the vendor eZ Systems. The revised version of the document is now available on gartner.com.

"User Experience Comparison: Citrix XenDesktop/XenApp, VMware View and Microsoft RDS/VDI Protocols" (G00245705) has been republished to correct the GPU features supported by Citrix, Microsoft and VMware. An updated version is available on gartner.com."

12 Aug 2013
In "Magic Quadrant for Application Services Governance" (G00247339), we corrected the vendor name for CA (Layer 7) to CA Technologies (Layer 7). A corrected version of the document is now available on gartner.com.

"Financial, Revenue and Demand Performance of Communications Service Providers, North America, 2012" (G00250379) has been republished to remove years prior to 2010 in Chapter 3 and to correct the year-over-year growth figures for BCE in Table 3-4 (Network Access Lines and Phone Subscribers (Including VoIP). The revised document is now available on gartner.com.

"Magic Quadrant for SAP Implementation Service Providers, Worldwide" (G00248194) has been republished to correct the misidentification of Deloitte in the vendor section. Deloitte derives the vast majority of its SAP implementation business from companies with more than 2,500 employees. The misspelling of Softtek was corrected in the Context section. An updated version of the document is now available on gartner.com.

9 Aug 2013
"BlackBerry in the Enterprise: The Whys and Hows to Stay or Go" (G00246911) has been updated and republished so the title more accurately reflects the contents of the document. No other content has been changed in this document."

7 Aug 2013
"Business Requirements Drive Companies to Use More Message-Oriented Middleware" (G00248622) has been republished with a change to one of product names featured. "Solace Systems' Messaging Appliances" was incorrectly rendered as "Solace Systems' High Performance Messaging Appliances." An updated version is now available on gartner.com.

Forecast: Small Cells Infrastructure, Worldwide, 2011-2017" (G00248630) has been republished to correct an error in the headings for tables 3, 4 and 5, which now correctly refer to "Units" rather than "Thousands of Units," and to correct the unit number 17,00 to 17,000 in Table 3 and ASP number 25 to 252 in Table 4. An updated version of this document is now available on gartner.com.

6 Aug 2013
"IT Financial Management Vendor Landscape" (G00250652) has been republished to update the graphic in Figure 4 (the Crowd Cruiser screen shot) with a more recent version. An updated version of this document is available on gartner.com.

5 Aug 2013
"Survey Analysis: E-Commerce Customers Look to Cloud, Mobile and Transformational Change" (G00245506) has been republished to update Figure 2. We changed some of the percentages, added the "vision" and "other" categories, and removed the "TCO" category. An updated version of this document is now available on gartner.com.

2 Aug 2013
"Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, Europe" (G00239819) has been republished to correct the figure for CGI's revenue from data center outsourcing. The correct figure is $1.7 billion, not $1 billion as originally indicated. The revised document is now available on gartner.com.

"Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America" (G00249182) has been republished to correct details in the paragraph introducing our analysis of CGI. We estimate that 90% of CGI's revenue comes from North America and Europe, not 81% as originally published. The correct figure for CGI's revenue from data center outsourcing is $1.7 billion, not $1 billion as originally indicated. The revised document is now available on gartner.com.

"Hype Cycle for Consumer Goods, 2013" (G00252194) was republished to remove the Server Digital Power Module Management and MEMS Gyroscopes entries. An updated version of the document is now available on gartner.com.

"Tech Go-to-Market: A New Type of CMO Pushes Providers to Think Differently About How They Sell " (G00215806) has been revised to update Adobe's list of alternative channel partners. An updated version of this document is available on gartner.com.

29 July 2013
"Hype Cycle for Retail Technologies, 2013" (G00251174) has been republished to correct a sentence in the Retail Mobile Payments entry, by removing a mention of NFC-based wallets. An updated version of this document is available on gartner.com.

"Market Trends: Enter the Wearable Electronics Market With Products for the Quantified Self " (G00253025) has been updated to correct the average selling price of a wearable device in 2016 to $99. An updated version of this document is now available on gartner.com.

26 July 2013
"Forecast: Semiconductor Design Intellectual Property, Worldwide, 2013 Update" (G00246558) has been republished to correct the data in Table 1, Semiconductor Design IP Revenue by Revenue Type, Worldwide, 2012-2017 (Millions of Dollars). An updated version of the document is now available on gartner.com.

"Hype Cycle for IT Operations Management, 2013" (G00252566) has been republished to change the name of a vendor that has gone out of business (Netage), and replace it with Blue Elephant in the Infrastructure Monitoring technical profile. An updated version of this document is available on gartner.com.

"Magic Quadrant for Secure Email Gateways" (G00247704) was republished to clarify that SilverSky's audit organization is the U.S. Federal Financial Institutions Examination Council, and to remove an erroneous assertion that Cisco clients are unable to select the storage location for their data. An updated version of the document is now available on gartner.com.

25 July 2013
"Minimize Risk and Maximize Value During a Marketing Vendor's M&A Transition" (G00254169) has been republished to replace Table 2, which contained an error on the date of the acquisition of vendor Tealeaf by IBM, and to change the format of the acquisition dates column to make them more easily understandable. An updated version of this document is available on gartner.com.

"Understanding Modern Federation Trends and Their Influence on Identity and Access Architecture" (G00251840) has been republished to add the name of an additional vendor (Okta) to Table 2 and the subsequent list of summaries. An updated version is now available on gartner.com.

24 July 2013
"Hype Cycle for Open Banking, 2013" (G00251123) has been republished to include an entry on application services governance. An updated version of this document is available on gartner.com.

"Hype Cycle for CRM Customer Service and Support, 2013" (G00252035) has been republished to change the name of vendor Utopy to Genesys (Utopy) to reflect Genesys' acquisition of Utopy. In addition, vendor Mattersight has been added to three of the technical profiles: Emotion Detection/Recognition, Contact Center Interaction Analytics and Audio Mining/Speech Analytics. An updated version of this document is available on gartner.com.

23 July 2013
The title of this research was changed from "EH&S Market Landscape, Part 1" to "EH&S Market Landscape, 2012" (G00233865) to avoid reader confusion, since there is no second part to this research. An updated version of the document is now available on gartner.com.

CEO and Senior Executive Survey 2013: Financial Services CEOs Grapple With Costs and Uncertainty" (G00247346) was republished to delete repeated text in the Data Insights column in Table 1 (Key Messages). An updated version of the document is now available on gartner.com.

22 July 2013
"Magic Quadrant for Talent Management Suites" (G00227698) has been republished to change a reference about "reseller agreements" to "relationships" in the fourth bullet of Cornerstone OnDemand's Strengths section. An updated version of this document is now available on gartner.com.

16 July 2013
"Invest Implications: 'Forecast Overview: IT Spending, Worldwide, 2Q13 Update'" (G00255342) was republished to analyze the contents of the 2Q13 forecast update, rather than the 1Q13 update, as originally published. An updated version is available on gartner.com.

11 July 2013
"Gartner Invest Quarterly Sector Outlook: IT Hardware" (G00253654) was republished to update the charts on slides 9 (reordered rows so the phone package types are in sequence by level of service), 12 (deleted "units in thousands" from the title of the bottom chart), and 13 (shifted numbers over one column in the top table). An updated version is available on gartner.com.

"Magic Quadrant for European Managed Hosting" (G00250051) has been republished to clarify a statement in Fujitsu's Cautions section regarding the suitability of its services for enterprises with smaller revenue looking for less rigidly contracted solutions. An updated version of this document is available on gartner.com.

"Competitive Landscape: Security Information and Event Management, Worldwide, 2013" (G00250670) has been updated to correct errors in Table 1 and Table 2. IBM and HP were incorrectly positioned in the market share table, and LogRythm has been added to the market share table and all market shares have been recalculated to reflect this addition. Minor wording changes and profile alignments were made to appropriately account for sorting the profiles by revenue. An updated version of this document is now available on gartner.com.

10 July 2013
"Market Trends: Enterprise Software and IT System Realities Change Dramatically Through 2017" (G00248449) has been updated to correct Table 3. Due to a publishing error, column 3 of that table was inadvertently published with duplicate data from column 1. This has been corrected, and an updated version of this document is now available on gartner.com.

"Forecast: External Controller-Based Disk Storage, Worldwide, All Countries, 2013-2017, 2Q13 Update" (G00248182) was revised to correct the growth rate calculations in Table 1-5 and the exchange rates in Table 2-1. An updated version of this document is now available on gartner.com.

9 July 2013
"How to Make Decisions Related to Oracle's CRM Product Line in 2013 and Beyond" (G00235821) has been republished to replace the data in Table 1 with an updated version that conveys more relevant information. An updated version of this document is available on gartner.com.

"Cost-Cutting Initiatives for Office Printing" (G00250991) was revised to include the software name "LeanPrint" in the list of toner-saving providers. An updated version of this document is now available on gartner.com.

"MarketScope for Business Intelligence and Information Management Services in Western Europe" (G00231143) has been updated to incorporate new segments for CGI and Infosys in the "Vendor Product/Service Analysis" section. This is to correct several previous factual inaccuracies relating to both organizations. An updated version of this document is available on gartner.com.

8 July 2013
"Gartner Invest Revenue Analysis: Seagate" (G00254467) was republished to correct three figures in the second paragraph of the Invest Implications section (changing 15.4 to 15.5, 16.8 to 16.5, and 2.8 to 2.4, to match the data in the table). An updated version is available on gartner.com.

"Gartner Invest Revenue Analysis: Western Digital" (G00254468) was republished to correct a figure in the second paragraph of the Invest Implications section (changing 17.8 to 17.5, to match the data in the table). An updated version is available on gartner.com.

"Forecast: Enterprise Network Equipment by Market Segment, Worldwide, 2010-2017, 2Q13 Update" (G00247718) was revised to correct the estimates for Japan in Tables 1-3 and 1-4. An updated version of this document is now available on gartner.com.

3 July 2013
Hot-Aisle or Cold-Aisle Containment Are a Necessity for Cooling Efficiency" (G00251032) has been republished to correctly identify "Schneider Electric" (previously listed as "Schneider"). An updated version of this document is now available on gartner.com.

"How DreamWorks Animation Improved its Production Process Using Red Hat Linux" (G00248955) has been republished to correctly identify the hardware cost reduction DreamWorks Animation enjoyed after it improved production processes. Other document edits help clarify DreamWorks Animation's business and processes; as well as new benefits DreamWorks Animation derived as it transitioned production processes off of Unix workstations and toward open source computing. An updated version of this document is now available on gartner.com.

2 July 2013
"Toolkit: Price Ranges for Outsourced Data Center, Desktop and Help Desk Infrastructure Services, 2013" (G00249189) has been republished to correct the total line to Table 5 (Wintel Physical Servers: Price per Server per Month). The corrected version is now available on gartner.com.

"Forecast Alert: IT Spending, Worldwide, 2Q13 Update" (G00252578) has been republished to remove the incorrect tablet revenue growth figure in the third bullet listed in the "Findings Top-Line Results" section, and to amend an incorrect sentence in the same bullet point regarding a tablet revenue increase of 2.8%. This figure now correctly refers to the combined PC and tablet U.S.-dollar-valued spending performance. An updated version of this document is available on gartner.com.

28 June 2013
The "Magic Quadrant for On-Premises Application Platforms" (G00248003) was republished to correct the Progress Software section. We added text about the vendor's legacy of earlier strategies and its acquisition of Rollbase, and removed a statement about Progress not offering its own aPaaS for OpenEdge. In the Weaknesses section, we revised the first bullet to focus on the longevity of the company's technology. A corrected version of this document is now available on gartner.com.

"Tech Go-to-Market: Providers Must Adjust Their Channel Programs as Partners Take to the Cloud" (G00249443) has been revised to include NetSuite and Box in the list of cloud services providers; add Explore Consulting, DSG and ERP Guru to the list of born-in-the-cloud channel companies; and correct Cloud Sherpa to Cloud Sherpas. An updated version of the document is now available on gartner.com.

26 June 2013
"Gartner Invest Revenue Analysis: Oracle" (G00251346) was republished to correct the data in the "User Estimate — Oracle" row in Table 3-2. An updated version is available on gartner.com.

25 June 2013
"Critical Capabilities for Unified Communications" (G00249256) has been republished to fix an error in the title of Table 12, changing the name of the vendor from IBM to Microsoft. An updated version of this document is available on gartner.com.

"Inquiry Analytics Statistics: Topic and Vendor Mind Share for Software, 1Q13" (G00252581) has been updated to correct a company name in Table 5-1. In the original version, Tableau Software was incorrectly listed as Tableau De Bord. An updated version of this document is now available on gartner.com.

"HR Shared Services: Optimizing the Technology Options" (G00214913) has been revised to update Neocase's installed customer base share in 2013 between Europe and the U.S. The updated document is now available on gartner.com.

24 June 2013
"Competitive Landscape: Application Processor Vendors for Smartphones and Tablets, China, 2013" (G00247121) has been republished to correct the company name, Tianyu Optical & Electronic Instrument in Table 2. This entry now correctly states Tianyu as the company name. Also, the reference to Yulong Computer Telecommunication Scientific on page 20 has been changed to Yulong Telecommunication. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Payroll BPO Services" (G00248923) has been updated. The vendor name "CGI" was incorrectly presented in the original version. An updated version of this document (which correctly reflects that the Logica name has been retired) is now available on gartner.com.

"Magic Quadrant for North American Life Insurance Policy Administration Systems" (G00248279) has been revised to correct EXL's headquarters location to New York, and to correct the rendering of the EXL product "LifePRO." A corrected .

"HR Shared Services: Optimizing the Technology Options" (G00214913) has been revised to update Neocase's installed customer base share in 2013 between Europe and the U.S. The updated document is now available on gartner.com.

21 June 2013
Toolkit: Application Fitness and Value Review" (G00219733) was republished because the first and second points on the TIME chart in the Excel spreadsheet attachment were reversed. An updated version of this document is available on gartner.com.

18 June 2013
"Market Share Analysis: eMMC and eMCP Vendors by Revenue, Worldwide, 2012" (G00252394) has been updated to correct an error in Table 3 "Vendor Revenue for eMCPs, Worldwide, 2012." SanDisk's 2012 revenue has been corrected from $40.6 million to $140.6 million. An updated version of this document is available on gartner.com.

17 June 2013
"Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2013" (G00247443) was republished to add "SAP Hana Cloud Integration" to the "iPaaS: Services" column in Table 2. An updated version of this document can now be found on gartner.com.

"Magic Quadrant for Finance and Accounting BPO" (G00248920) was revised to correct some factual errors in the Infosys vendor profile. An updated version of this document is now available on gartner.com.

"Strategic Road Map for Risk Management" (G00229777) was updated to correct the name of the first arrow in Figure 2 to "Asset-based." An updated version of the document is now available on gartner.com.

11 June 2013
"Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2011-2012" (G00250752) has been republished to restate the revenue for Subex for 2012, in line with the company's publically available results. This move does not affect our estimates of other vendors' revenue included in this research. The corrected version is now available on gartner.com.

"The Three Keys to Success for B2B Inbound Marketers" (G00248349) has been republished to change "stongly disagree" to "strongly agree" in the Figure 1 legend. An updated version of the document is now available on gartner.com.

10 June 2013
"Forecast: DRAM Market Statistics, Worldwide, 2010-2017, 2Q13 Update" (G00246490) has been republished to correct the statistics for 2016 and 2017 in Table 4-6 (Worldwide DRAM Megabyte Shipment History and Forecast by Density, 2010-2017 (Percent)). The corrected document is now available on gartner.com.

7 June 2013
"Cool Vendors in Application and Integration Platforms, 2013" (G00250573) was republished to state that WebRatio does not require the use of a specific process execution and state management engine. An updated version of this document is now available on gartner.com.

"Identify ABPD's Business Benefits and Understand Vendor Strengths" (G00247367) was updated to correct the acronym for automated business process discovery to ABPD from the erroneous APBD. An updated version of the document is now available on gartner.com.

"Forecast: Servers by Form Factor, Worldwide, 1Q13 Update" (G00251135) was revised to correct the data resource for Tables 1-2 and 2-1; the correct resource is the Japan market. An updated version of this document is now available on gartner.com.

"Forecast Overview: Information Security, Worldwide, 1Q13 Update" (G00252708) was revised to correct the Table 1 title. Spending is measured in millions — not billions — of dollars. An updated version of this document is now available on gartner.com.

6 June 2013
"User Survey Analysis: Customers Rate Their CPM Vendors, 2012" (G00247384) has been republished to add the name of an additional vendor (Oracle) to Figure 4. An updated version of this document is available on gartner.com.

"Magic Quadrant for Enterprise Backup/Recovery Software" (G00245495) has been updated to correct an incorrect sentence in the EMC section regarding NetWorker's refresh of its VMware protection solution. An updated version of this document is now available on gartner.com.

5 June 2013
"Competitive Landscape: Application Processor Vendors for Smartphones and Tablets, China, 2013" (G00247121) has been republished to correct market share errors in the Key Findings section. This section now correctly states that MediaTek and Qualcomm had shares of 42% and 37% respectively in the processor market, while Allwinner Technology had over a 51% share in China's tablet market. An updated version of the document is now available on gartner.com.

4 June 2013
"Market Trends: Stable Data Center REIT Rents Could Tempt North America's Colocation Providers to Expand" (G00248472) has been republished to rectify an error in the Vendors to Watch section: CyrusOne is now correctly identified as a real estate investment trust (REIT). An updated version is now available on gartner.com.

3 June 2013
Market Share Analysis: Business Process Outsourcing, Worldwide 2012" (G00240580) was revised to include a corrected profile for FIS. An incorrect profile was inadvertently included in the original. An updated version of this document is now available on gartner.com.

31 May 2013
"Magic Quadrant for Multichannel Campaign Management" (G00250970) has been republished to correct Selligent's reported revenue and industry focus. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Web Fraud Detection" (G00247632) has been revised to change the vendor name "CA Arcot" to "CA Technologies." A corrected version is available on gartner.com.

30 May 2013
"Critical Capabilities for Mobile Device Management Software" (G00250008) was republished to denote that CloudGateway is now known as XenMobile App Edition in the Citrix section. We further revised the Citrix section to remove a statement about the company's data sharing and virtualization products being available solely in the cloud. An updated version of this document is now available on gartner.com.

29 May 2013
"Use a Pace-Layered Application Strategy to Optimize SAP Enablement of Business Strategies" (G00249666) was republished to correct misleading partner information in Figures 1 and 2. We also revised the captions of those figures to more accurately reflect what kinds of examples were being presented. An updated version of this document is now available on Gartner.com.

In "How IT Departments Must Change to Exploit Different Types of Appliances" (G00233800), we revised the first recommendation throughout the document to state that we're expressly talking about infrastructure and application services. We added text on how vendors are packaging software components and on user customization and tuning in the Analysis section; and a legend was added to Figure 1. An updated version of this document is now available on Gartner.com.

22 May 2013
"Market Share Analysis: Mobile Infrastructure, Worldwide, 2012" (G00248678) has been updated to change the following vendor rankings in Table 7, "Vendor Market Share Rankings for LTE." Fujitsu has been removed and replaced by NEC and the 2011 ranking changed from position 5 to position 7. Additionally, the percentages shown in "Others" have changed from 23% in 2012 and 16% in 2011, to 19% for both years. An updated version of this document is available on gartner.com.

"How I&O Can Manage Change at the Pace of the Business" (G00250014) has been republished to include additional information (model ID numbers) in Table 3. An updated version of this document is available on gartner.com.

16 May 2013
"Magic Quadrant for the CRM Customer Engagement Center" (G00251937) has been republished to correct the name of the Oracle product. It is Oracle RightNow Cloud Service. An updated version of the document is now available on gartner.com.

16 May 2013
"How to Decide Between Microsoft Office Professional Plus and Office 365 ProPlus" (G00251048) was republished to clarify the Licensing Benefits of Office 365 ProPlus section, and Microsoft's remote use restrictions and allowances for Office 365 ProPlus based on whether it is licensed through an Enterprise Agreement or the Microsoft Online Subscription Program. Also, in Table 1, we eliminated the duplicate Office Professional Plus (license only) column. An updated version of this research is available on Gartner.com.

15 May 2013
"In-Memory Data Grids Enable Global-Class Web and Mobile Applications (While Not Bankrupting Your Company)" (G00224596) was republished to add Pivotal to the IMDG vendors list in Note 1. An updated version of this document is now available on Gartner.com.

13 May 2013
"Vendor Rating: Cisco" (G00250026) was republished to correct the Market Offerings section under Access Layer to correctly reference an upgrade path for 802.11ac, not 802.11a and 802.11c. An updated version of this research is available on Gartner.com.

9 May 2013
"Toolkit: Enterprise-Owned Mobile Device Policy Template" (G00234943) has been revised to remove incorrect references to bring-your-own-device policies, rather than enterprise-owned policies. The updated document is now available on gartner.com.

7 May 2013
In "Cool Vendors in Human Capital Management Software, 2013" (G00250252), the correct name for a key reference customer is Mauna Kea Technologies, which appears in the Why Cool section for Aragon-eRH. A corrected version of the document is now available on gartner.com.

"Magic Quadrant for Enterprise Search" (G00237241) has been republished with new introductory comments to the sections on Oracle and Perceptive Software and a slightly revised definition of Visionaries. The revised version of the document is now available on gartner.com.

3 May 2013
"Use an Innovative Approach to Manage I&O Budgets Beyond 2013" (G00248552) was republished to correct the Figure 1 caption dates to match the bar chart, and to add a footnote to reflect that the 2013 data is projected. An updated version of this research is available on Gartner.com.

"Emerging Market Analysis: Data Center Transformation in Mexico Brings Monetization Opportunities" (G00248220) was revised to remove erroneous information that NextFort and Compass Datacenters are partners with IO. An updated version of this document is now available on gartner.com.

2 May 2013
"Magic Quadrant for WAN Optimization Controllers" (G00231910) has been republished to correct a Caution in the Riverbed Technology section. While Riverbed's Granite edge virtual server can provide highly differentiated capabilities for demanding workloads, it has not yet achieved a high degree of visibility in the broad market. An updated version of the document is now available on gartner.com.

1 May 2013
"Market Share Analysis: Consulting Services, Worldwide, 2012" (G00248576) has been republished to include growth numbers in euros in the Other Notable Vendors section. An updated version of the document is now available on gartner.com.

26 April 2013
"Cool Vendors in Product Design and Life Cycle Management, 2013" (G00248738) has been republished to update information regarding challenges faced by Stylesight. An updated version of this document is available on gartner.com.

24 April 2013
"Financial, Revenue and Demand Performance of Communications Service Providers, North America, 2012" (G00250379) has been republished to include "Major Movements" sections in Chapter 1. The data in the tables is unchanged. The revised version of this document is now available on gartner.com.

23 April 2013
Dropbox Adds Team Features, But Still Falls Short of Enterprise Requirements" (G00250446) has been revised to correct the information in the section Dropbox's Enhancements to its Enterprise Capabilities will Make the Service More Acceptable to Some Enterprises, But Not Most. On 10 April 2013 (after publication of this research note), Dropbox announced support for single sign-on through the SAML protocol and a new name for its Dropbox for Teams product (now called Dropbox for Business). This revised research note reflects this new information. An updated version is now available on gartner.com.

"Market Share: Carrier Network Infrastructure, Worldwide, 2012" (G00248663) has been republished to correct the statistics in the "Others" row in Table 1-7 ("Carrier Network Infrastructure Market Share, Asia/Pacific, 2012"). The revised version is now available on gartner.com.

"IT Market Clock for Infrastructure Protection, 2013" (G00239184) has been republished to change Tektronix Communications-Arbor Networks to Arbor Networks, as it is better known in the industry. A revised version of the document is now available on gartner.com.

18 April 2013
"Magic Quadrant for Global Third-Party Logistics Providers" (G00236375) was republished to correct some information in the DSV section. We've clarified that the company has owned offices and about 21,000 staff in 74 countries (and, outside those countries, it is represented through agency offices), and customers that can benefit from DSV Road's dedicated network will find added value from DSV's 3PL operation. A corrected version is available on gartner.com..

In "Sprint-SoftBank Will Need to Show Its Value to the Enterprise" (G00247708), under the heading Improving Wireline Portfolio, we have updated Sprint's position relative to the leading global network service providers to reflect the most updated, relevant research on the subject. Under Recommended Reading, we replaced "Magic Quadrant for U.S. Telecommunications Service Providers" with "Magic Quadrant for Global Network Service Providers." A corrected version of the document is now available on gartner.com.

17 April 2013
"IT Market Clock for Programming Languages, 2013" (G00238760) was republished to fix the name of Fresche Legacy. An updated version of this document is now available on gartner.com.

"What Managers Need to Know About Amazon Web Services" (G00248813) has been revised to correct the information in the section Understand What You're Buying that describes the costs of Amazon Web Services. The paragraph now shows that Amazon Virtual Private Cloud (VPC) is free, but the hardware VPN tunnel is not. An updated version is now available on gartner.com.

16 April 2013
"Forecast: Memory, Worldwide, 2010-2017, 1Q13 Update" (G00246554) has been updated to correct the dates in the column headings in Tables 2-1 and 2-2 in Chapter 2, DRAM Market Statistics. No other data has changed. An updated version of this document is available on gartner.com.

"Cool Vendors in Application Performance Monitoring, 2013" (G00249231) has been revised to reflect that the goal of Renesys has been to expand cases previously used mainly by government, network service providers and large data center operations. The updated document is now available on gartner.com.

"Market Share: IT Services, 2012" (248577) has been republished to correctly indicate that two years of data are presented rather than three, and to adjust distribution of revenue for IBM in IT outsourcing and business process outsourcing segments. An updated version of this document is available on gartner.com.

15 April 2013
"PPM Market Universe: Using Our PPM Magic Quadrants, MarketScopes and Roundups" (G00237750) has been revised to link to the recently published "PPM Market Universe: Specialized Automation of PPM Processes in Architecture, Engineering and Construction Environments." An updated version is available on gartner.com.

12 April 2013
"Diligently Evaluate Outcome-Based Managed Services Versus Capacity-Driven Staff Augmentation" (G00246978) was revised to remove one of the examples of outcome-based managed services because it inadvertently contained some proprietary information. An updated version of this document is now available on gartner.com.

"Market Trends: IT Governance, Risk and Compliance Management, Worldwide, 2013" (245583) has been revised to show revised company profiles for two vendors, MetricStream and Modulo. An updated version of this document is available on gartner.com.

11 April 2013
"Quarterly Statistics: Disk Array Storage, All Regions, 4Q12 Update" (G00246406) that now enables the "Copy/Convert to Currency" function in the Pivot sheet. An updated version of this document is now available on gartner.com.

10 April 2013
"Cool Vendors in DevOps, 2013" (G00250243) was republished to correct the reference to Salt Stack in the vendor section under Why Cool to reflect that Salt Stack works in a push model where intelligence is run on the endpoints, but it can also work in a pull model. An updated version of this research is available on Gartner.com.

9 April 2013
"Three More Technologies That Midsize Enterprises Should Evaluate in 2013" (G00250646) has been revised to change the word "intrasite" to "intersite" in the text of the third Impact. A corrected version is available on gartner.com.

5 April 2013
"Competitive Landscape: Touch Controllers Evolve Into a System Solution, Worldwide, 2013" (G00239596) has been republished to correct the band sizes in Figure 3, which illustrates the touch controller revenue of the top 10 vendors; the vendors' share of the total market, as noted in this figure, has also been revised. Additionally, the 2013 touch controller market growth has been revised to 30%. An updated version of the document is now available on gartner.com.

4 April 2013
"Technology Overview for Uplift Analysis" (G00232672) has been revised to update the description of FICO in the Technology Alternatives section. An updated version is now available on gartner.com.

"A Guide to Mobile Testing Tools and Services" (G00230814) was republished to correct the company name and URL for Tricentis in Note 4, Scripted Testing Tool Vendors. An updated version of this research is available on gartner.com.

"Vendor Guide for Administrative ERP Applications" (G00226916) has been revised to reflect corrections to the availability date and number of customers for Oracle Fusion Applications. The updated document is now available on gartner.com.

3 April 2013
"IT Metrics: Align IT Investment Levels With Strategy Using Run, Grow, Transform and Beyond" (G00229668) was republished to swap the positions of the terms "Discretionary and "Nondiscretionary" in Figure 1. An updated version is available on gartner.com.

"Market Share Analysis: Wireless LAN, Bluetooth and GPS Semiconductors, Worldwide, 2012" (G00246507) has been republished to correct the 2012 GPS semiconductor vendor revenue and market share and growth numbers for Broadcom and Others in Table 4. An updated version of the document is now available on gartner.com.

29 March 2013
"PPM Market Universe: Specialized Automation of PPM Processes in Architecture, Engineering and Construction Environments" (G00247063) has been republished to remove references to Oracle Skire and clarify the Oracle Primavera product. An updated version of this document is available on gartner.com.

28 March 2013
"Magic Quadrant for Endpoint Protection Platforms" (G00239869) has been revised to correct a vendor name reference in the LANDesk Cautions section. The LANDesk Security Suite relies on Kaspersky Lab to review suspicious code samples and prepare custom signatures for targeted malware samples. The updated document is now available on gartner.com.

"Who's Who in Open-Source, Scale-Out File System Storage" (G00231974) was republished to delete Bloomberg as a reference customer under Red Hat Storage Server and in Table 1. An updated version of this research is available on Gartner.com.

25 March 2013
"Critical Capabilities for U.S. Wireline Telecom Services" (G00246282) has been republished to change the phrase "Overall Product Rating" to "Average Product Rating" in the headings for the individual vendor sections.

22 March 2013
"Forecast: IT Services, 2011-2017, 1Q13 Update" (G00248578) has been updated to correct a small error in software support in Ireland. An updated version of this document is now available on gartner.com.

"Market Trends: IT Governance, Risk and Compliance Management, Worldwide, 2013" (G00245583) has been updated to correct a publishing error that resulted in incorrect data being displayed in Figure 4. An updated version of this document is now available on gartner.com.

20 March 2013
"Top Consumer Technology Trends of 2013 Will Drive Changes in Infrastructure and Operations Management" (G00247851) was republished to correct the date in the Figure 5 subcaption from 2008 to 2011. An updated version of this research is available on gartner.com.

19 March 2013
In "MarketScope for Enterprise File Synchronization and Sharing" (G00226376), we replaced "GroupLogic" with "Acronis" in the "Content management, managed file transfer and collaboration" bullet to reflect the GroupLogic acquisition. In the Acronis vendor entry, we corrected our presentation of the product names "activeEcho" and "mobilEcho." A corrected version of the document is now available on gartner.com.

"Technology Overview for Virtualization and Containment Solutions for Advanced and Targeted Attacks" (G00246915) has been republished to change the product name "Invincia Enterprise Edition" in the Technology Providers section to its correct name, "Invincea Enterprise Edition." An updated version is available on gartner.com.

13 March 2013
"Top Consumer Technology Trends of 2013 Will Drive Changes in Infrastructure and Operations Management" (G00247851) was republished to correct Figure 1 to reflect all five impacts for top consumer technology trends of 2013 and their related Recommendations. An updated version of this research is available on Gartner.com.

11 March 2013
"Magic Quadrant for User Authentication" (G00231072) has been revised to reincorporate some omitted text in the third bullet of TeleSign's Strengths section. A corrected version is available on gartner.com.

8 March 2013
In "Criteria for Developing the 2013 Magic Quadrant for IT Service Support Management Tools" (G00246593), we corrected the bulleted list in the Offering (Product) Strategy section to denote that there are four, not three, features in that category that we evaluate. A corrected version of the document is now available on gartner.com.

"Optimizing Business Performance With Supply Chain Analytics" (G00247804) has been republished to correct the text in Figure 1. An updated version of the document is available on gartner.com.

6 March 2013
"Competitive Landscape: New Opportunities and Imperatives Shape the Talent Management Software Market" (G00229896) has been updated to correct an omission. The previous version indicated that SumTotal mainly targets enterprise midsize customers, while in fact the company mainly targets enterprise and midsize customers. An updated version of this document is now available on gartner.com.

4 March 2013
"Have You Discovered the SAP Solution Manager 'Crown Jewels'?" (G00247460) has been republished to update Bayer MaterialScience's sales numbers and employee numbers for 2012. An updated version of the document is now available on gartner.com.

"Market Trends: Slowing Innovation Lengthens Consumers' Device Replacement Cycles" (G00238106) has been revised. Due to a publication error, the figure titles on Figures 2 and 3 were incorrect. An updated version of this document is available on gartner.com.

"Teardown Report: iPad Mini, Wi-Fi Version" (G00245910) has been republished to make a correction on page 15: the codec in the iPhone 5 is now correctly referenced as CS42L65 and that in the iPad 4, iPad Mini and iPod fifth generation as CS42L81. An updated version of this document is now available on gartner.com.

"Who's Who in Innovation Management Technology" (G00231384) has been revised. Due to a publication error, the figure titles on Figures 2 and 3 were incorrect. An updated version of this document is available on gartner.com.

"Apply the Nine Critical Capabilities of Database Audit and Protection " (G00248245) was updated to correct the text in the No. 4 and No. 5 boxes in Figure 1, to match the headings in the body of the research. An updated version of the document is now available on gartner.com.

25 February 2013
"Teardown Report: iPad Mini, Wi-Fi Version" (G00245910) has been revised to add descriptions of three feature categories — game mechanics, events and campaigns, and social features — that were inadvertently omitted from the published version. The "%" sign has been added to Figures 1 and 3, and there is additional clarification to help with the interpretation of Figures 1 to 4 (particularly Figure 4) in the Appendix. An updated version is now available on gartner.com.

"Service Provider Wi-Fi Will Drive Changes in Enterprise Wireless LANs" (G00247733) has been republished to correct the acronym DAS as distributed antenna systems. An updated version of this research is available on Gartner.com.

22 February 2013
In "The Gartner CRM Vendor Guide, 2013" (G00245944), we have renamed Customer Engagement Center to Social Media Engagement System for Customer Service. We've also expanded a heading on page 48 to read Social Media Engagement Systems for Marketing. A corrected version of the document is now available on gartner.com.

In "The Concise Social for CRM Vendor Guide, 2013" (2295516), we have updated a column heading in Table 1 from "Social Media Engagement" to "Social Media Engagement for Marketing," and in Table 4 from "Service, Listen, Respond" to "Social Media Engagement System for Customer Service." A corrected version of the document is now available on gartner.com.

20 February 2013
In "Now Is the Time for Mainstream IT Organizations to Understand PaaS" (G00247065), we added two titles in the section Planning for PaaS in 2013. A corrected version of the document is now available on gartner.com.

Magic Quadrant for Endpoint Protection Platforms" (G00239869) has been republished to correct the branding of a Microsoft offering to System Center 2012 Endpoint Protection (SCEP) and to clarify that SCEP clients use Windows user/administrator rights management for removal protection. An updated version is available on gartner.com.

15 February 2013
"Best Practices in Business Etiquette for Social CRM" (G00233999) has been republished to correct the list numbering in the document. An updated version of this research is available on gartner.com.

13 February 2013
"Magic Quadrant for CRM Web Customer Service Applications" (G00226042) has been revised. We have made two changes to increase the clarity of the content. First, we added a date by which formal data collection ended (23 October 2012). Second, we added a Caution bullet to the Oracle section to highlight a decline in client inquiries regarding RightNow Technologies after the company was acquired by Oracle. Also, we corrected the Avaya revenue figure. The updated document is now available on gartner.com.

6 February 2013
"Magic Quadrant for Data Warehouse Database Management Systems" (G00238144) has been republished with the following revisions. In the first sentence of the introductory paragraph on Kognitio we have corrected details of the company's history in this market. In the last sentence of the first Caution on Oracle we now include customer feedback about Oracle's account management. In the third Caution on Oracle we now observe that the percentage of competitive situations with IBM is based on our survey of reference customers. We have also made minor amendments to the fourth Strength in the section on Teradata. Finally, we have added a statement about our research methodology as Note 5.

5 February 2013
"Technology Overview of Mobile Application Containers for Enterprise Data Management and Security" (G00247134) was republished to update Table 2 to more accurately reflect the major container vendors, and the features they support. An updated version of this research is available on Gartner.com.

"HTML5 and Web Technologies Are Becoming Major Forces in Mobile Application Development" (G00247241) has been republished to correct the spelling of one of the listed vendors (Sencha). An updated version of this document is available on gartner.com.

31 January 2013
"Competitive Landscape: Microsoft Dynamics CRM Services, North America and Western Europe " (G00234396) has been revised to move MakeSoft to the list of Microsoft Dynamics CRM service providers in Spain in Table 2. An updated version of this document is now available on gartner.com.

"MarketScope for Business Intelligence and Information Management, North America" (G00231142) has been republished to change "Teradata Services" to "Teradata Services (Teradata Consulting and Claraview)." An updated version is available on gartner.com.

30 January 2013
"Competitive Landscape Mobile Device Management Market, 2012" (G00228950) has been revised in light of additional information regarding vendor marketing claims. Table 1 (Stand-Alone Appliance Flows Per Second) has been revised to reflect the appropriate current marketing claims of vendors in the Network Behavior Analysis market at the time of publication. An updated version of this document is available on gartner.com.

"Vendor Rating: Intel" (G00234566) was republished to correct the financial rating in Table 1 and in the Corporate Viability section from Strong Positive to Positive to more accurately reflect a revenue decline largely due to the effects of a weak macroeconomic environment on PC unit sales. An updated version of this research is available on Gartner.com.

"Market Share Alert: Server Shipments, Worldwide, 4Q12" (G00246372) has been republished to correct the 3Q12 and 4Q11 worldwide server shipments and the worldwide x86 server shipments in Table 1 and Table 3, respectively. The companies affected in Table 1 include Cisco, Lenovo, Inspur Electronics and Oracle. In Table 3, the companies affected include Cisco, Lenovo, Inspur Electronics, Sugon and Huawei Technologies. An updated version of the document is now available on gartner.com.

28 January 2013
"Agenda Overview for Application Infrastructure, 2013" (G00245335) was republished to show that best-of-breed incumbents in Figure 1 are middleware specialists, and to correct the Key Issues section on trends in enterprise adoption and best practices for integration middleware to indicate that CSB offerings embed the integration brokerage role. An updated version of this research is available on Gartner.com.

23 January 2013
"New IT Management Skills Are Required in Response to How IT Capabilities Are Being Packaged and Delivered" (G00239069) was republished to change two text references so they correctly cite Figure 2. An updated version is available on gartner.com.

22 January 2013
"Magic Quadrant for User Administration and Provisioning" (G00246546) has been republished to correct a product name in the NetIQ-Novell section from Novell Access Governance Suite 6 to NetIQ Access Governance Suite 6. An updated version of the document is now available on gartner.com

"Gartner to Retire the Magic Quadrant for Workload Automation" (G00246645) was republished to correct the references to the revenue footprint for workload automation from $1.6 million and $1.8 million to $1.6 billion and $1.8 billion. An updated version of this research is available on Gartner.com.

16 January 2013
"Managing Virtualization Today for Cloud Tomorrow" (G00239065) has been revised to add eG Innovations to the list of general monitoring sample vendors supporting multiple hypervisors. The updated document is now available on gartner.com.

15 January 2013
"Integrating Governance, Enterprise Architecture and IT Service Management to Drive Enterprise IT Maturity" (G00246232) has been republished to clarify and embellish the Enterprise Architecture section (under "Three Core Domains") and to standardize on "EA" (rather than "EITA") throughout the research. An updated version is available on gartner.com.

"Forecast: Mobile Phones, Worldwide, 2009-2016, 4Q12 Update" (G00247290) has been updated to correct a database error that resulted in incorrect data in basic phone unit sales by country in Western Europe. The database issue has been corrected and the data rerun. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Meter Data Management Products" (G00239153) has been republished to correct the spelling of a Ferranti Computer Systems partner from Avende to Avanade. An updated version of the document is now available on gartner.com.

"Clinical Study Protocol Design Practices and Technology Enable Better Studies" (G00238146) has been republished to change a reference to Medidata's Rave Protocol Designer to Medidata Designer. An updated version of the document is now on gartner.com.

"Magic Quadrant for Master Data Management of Product Data Solutions" (G00231891) has been republished to correct a factual error regarding the Oracle Product Data Hub (PDH) in the third Caution on Oracle. The text now correctly states: "The data model within Oracle PDH is derived from, and based on, the EBS Data Model." The revised version of this document is now available on gartner.com.

"Market Trends: Total Addressable DCIM Market Will Reach $1.7 Billion by 2016" (G00239150) has been revised. In the original document, we incorrectly indicated that partnerships exist between BMC Software, Modius, Sentilla and Nlyte Software and between CA Technologies and iTRACS to deliver an integrated DCIM platform. While agreements and partnerships may exist, these vendors continue working on developing integrated DCIM platforms. We also added SynapSense as a DCIM specialist (cooling system) vendor. An updated version of this document is now available on gartner.com.

11 January 2013
"Forecast Alert: IT Spending, Worldwide, 4Q12 Update" (G00229878) has been republished to correct errors in Table 1 and Table 2. The denomination in the title of Table 1 was changed from "Millions of Dollars" to "Billions of Dollars," and some corrections were made to the 2013 delta information in Table 2. An updated version of this document is available on gartner.com.

"SWOT: QlikTech, Business Intelligence and Analytics, Worldwide" (G00229827) has been revised to correct the status of a QlikTech money-back guarantee. It was discontinued in October 2012. An updated version of this document is now available on gartner.com.

10 January 2013
"How to Succeed in Revamping Your PKI Program" (G00234923) has been republished to clarify a sentence in the Comodo write-up regarding a security problem in 2011. In addition, the data in Figure 1 was revised, along with its title and source line. An updated version is available on gartner.com.

In "The Gartner CRM Vendor Guide, 2013" (G00245944), we have added Monetate in the vendor list in the Web Content Testing Tools for E-Commerce section. A corrected version of the document is now available on gartner.com.

9 January 2013
"A Guide to PLM Providers for Formulated Packaged Goods Industries" (G00225617) has been republished to clarify a product name in the third bullet under "Strengths" in the Siemens section (Comos for plant engineering). An updated version is available on gartner.com.

"Magic Quadrant for Communications Outsourcing and Professional Services" (G00229632) has been revised to correct a misspelling of Dimension Data in two locations. The updated document is now available on gartner.com.

7 January 2013
"Magic Quadrant for Identity and Access Governance" (G00235195) was republished to add STEALTHbits Technologies to the "Vendors to Watch" section. The vendor was inadvertently omitted upon initial publication. An updated version of this document is available on gartner.com.

8 January 2013
"Critical Capabilities for Public Cloud Storage Services" (G00237738) has been revised to correct the product name for AT&T Synaptic Storage as a Service. An updated version of this document is now available on gartner.com.

4 January 2013
"Forecast: Smartphone Production by Chinese Manufacturers, 2011 to 2016" (G00228430) has been republished to correct references to "Millions of Units" to "Thousands of Units" in Tables 1, 2 and 3. An updated version of the document is now available on gartner.com.

In "The Nexus Effect and How the Nexus of Forces Alters Established Architecture Models" (G00238661), we've revised the "Use WOA to Participate in the Global-Class Application and Information Exchange" section to note that enterprise-class systems are designed for enterprises first, not the cloud, which we had originally stated. An updated version of this document is now available on gartner.com.