Gartner Policies

Global Privacy Policy


The Gartner brand is synonymous with trust.

We pride ourselves on our reputation for providing objective and unparalleled insight and advice to the marketplace.

When our clients, prospects, registered users and vendors entrust us with their personally identifiable information ("Personal Information"), they expect that we will protect that information with the same level of care we do our own. Doing so is fundamental to our business success.

We developed this Gartner Global Privacy Policy (the "Policy") to define and document for our clients, prospects, registered users and vendors the various ways that we safeguard and balance their privacy rights with our legitimate business needs to collect, maintain, and communicate information.


This Policy applies to Gartner and any entities doing business under the Gartner name worldwide, which collect, process and/or store Client Personal Information.

Gartner aims to comply with the applicable laws and regulations protecting the privacy of Personal Information in the jurisdictions in which the Company operates. Where appropriate, laws within specific jurisdictions may require supplemental terms to comply with local laws.

In furtherance of its commitment to privacy, Gartner has certified to the U.S.-EU Safe Harbor Framework and the U.S-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Gartner has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor Program, and to view Gartner's certification, please visit


(These definitions may vary slightly according to local data privacy laws.)

"Agent" means a Third Party that processes Personal Information solely on behalf of and under the instructions of Gartner.

"Associate(s)" refers to any employee of Gartner or its direct or indirect subsidiaries worldwide.

"EEA" refers to the European Economic Area, which covers the countries of the European Union ("EU") as well as additional non EU-countries (currently Iceland, Liechtenstein and Norway).

"Gartner" or the "Company" means Gartner, Inc. and its direct and indirect subsidiaries.

"Gartner User" is any identified or identifiable natural person with whom Gartner conducts its business, including without limitation: clients, prospects, event attendees, registered users, vendors and other individuals.

"Personal Information" is any information relating to an identified or identifiable natural person recorded in any medium (e.g., PDA, computer, paper). It includes information such as name, address, job title, Gartner topics of interest and requested manner of communication (e.g., mail, fax, email, phone, etc.). It also includes certain highly sensitive information about an individual, such as race, religion, gender, sexual orientation, medical/health records, credit card information, dietary requirements, and political beliefs. Additional legal safeguards apply in the case of Sensitive Personal Information (see definition below).

Examples of Personal Information relevant to Gartner business may include:

"Processing" means any operation that is performed on Personal Information, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

"Sensitive Personal Information" is a subset of Personal Information, which due to its sensitive nature has been classified by law or policy as deserving heightened privacy protections. Sensitive Personal Information includes, without limitation: race, ethnicity, medical records. As a rule, Gartner refuses to accept Sensitive Personal Information from third parties, including our clients, since it is rarely necessary for our business.

"Third Party" or "Third Party Service Provider" is any natural or legal person, public authority, agency or other body apart from the Gartner User that processes Personal Information solely on behalf of and under the instructions of Gartner. All such Third Parties agree to collect, safeguard and use the Personal Information in accordance with the terms of the Gartner Privacy Policy and applicable data privacy laws.


Gartner is committed to respecting your privacy rights and protecting the Personal Information you share with us. We protect your Personal Information in accordance with the following Privacy Principles:

Below, we take a closer look at each of the Gartner Privacy Principles enumerated above.


We notify you when we collect your Personal Information that it will be used to administer our relationship with you and to deliver superior service; including informing you about Gartner offerings that may be relevant to you.


We do not share personal information about you outside Gartner unless you give us permission to do so or when the law requires it. We give you choices related to how we use and share your Personal Information, and we make it easy for you to remove your name from marketing and distribution lists via email or by contacting:


We insist that the vendors we hire to provide support services to Gartner adhere to our Privacy Policy, the most current version of which is posted on our Web sites for easy access.


We safeguard and protect your Personal Information. We educate our employees and service providers on our Privacy Policy and Principles as well as their roles and responsibilities in complying with them; and we enforce remedial penalties for non-compliance.


We endeavor to comply with the data privacy laws in all regions where we conduct business.


We endeavor to keep your Personal Information accurate and current; and we update or disclose it to you whenever you request us to do so. We post our Privacy Policy and Privacy Principles on our Web sites and we notify you on those Web sites about any significant amendments.

We thank you for entrusting us with your Personal Information and with your business!

For any and all questions regarding our Privacy Policy and Principles, contact

Last Updated: February 2015