Gartner

Gartner Policies

Not sure what is Acceptable or Unacceptable usage?

View Usage Scenarios below

  1. How to Select a Username
  2. Changing Usernames & Passwords

Questions? Contact: usage.guidance@gartner.com

USAGE GUIDELINES FOR GARTNER SERVICES

Usernames & Passwords

As a Licensed User, your Username and Password are for your personal use only, and may not be shared with others, either inside or outside your company. There are, however, two exceptions where your company may reassign your Username and Password to another individual within your company:

If your job responsibilities substantially change so that you no longer require access to the Gartner Services; or If you permanently leave your company.

As a general rule, when your company substitutes a Licensed User as provided above, the new Licensed User must be located in the same country as the original Licensed User. In situations where this is not possible, we encourage you to consult with your Account Executive, who will work with you to develop an appropriate solution.

Usage Scenarios for Usernames & Passwords

SCENARIO 1: How to Select a Username

Acceptable Uses

Martha is a newly designated licensed user (Licensed User). Since Usernames must be personal to the Licensed User, her company's membership administrator may create a Username for Martha based on either her proper name or her e-mail address at her company.

Unacceptable Uses

John Baker, a newly licensed user (Licensed User), has recently been assigned a Gartner Core Research Advisor License. John requests that his Username reference the name of his department or his department's generic e-mail address. This is an unacceptable use because Usernames must be personal to the Licensed User and may not reference a company department or departmental e-mail address. An acceptable Username in this scenario is John Baker, or john.baker@client_company.com.

SCENARIO 2: Changing Usernames & Passwords

Acceptable Uses

Judy (Licensed User), an IT manager at Client company, leaves Client company to accept employment elsewhere. At Client's request, Gartner will issue a new Username and Password to a substitute Licensed User designated by Client company.

Judy (Licensed User), an IT manager at Client company, leaves the IT department and accepts another position in Client company that does not require her to access Gartner Research. At Client's request, Gartner will issue a new Username and Password to a substitute Licensed User designated by Client company.

Unacceptable Uses

Frank (Licensed User) offers to assist his colleague Sally (Non-User) on her work-related project by permitting Sally to log on to gartner.com using his Username and Password. In order for Sally to log on to gartner.com, she would need to have her own User License. Client should contact their Account Executive to purchase an additional User License. The Account Executive will make sure to find an appropriate solution to meet Sally�s requirement.

Frank (Licensed User) is part of an IT team along with colleagues, Sally and Kate (each, a Non-User). Frank administers the Gartner Licenses on behalf of his team. Although Frank's job has not substantially changed, he thinks that Sally could benefit from access to Gartner Research. Frank assigns his Username and Password to Sally for the duration of the project; and when the project is completed, Sally reassigns the Username and Password to Frank. Frank (Licensed User) then assigns his Username and Password to Kate (Non-User) so that she may access the Gartner Services.

This is an unacceptable use because Gartner does not permit systematic "recycling" of a single Gartner User License. Substitutions of Licensed Users are permitted only on a non-routine basis in two discrete situations: (1) where the original Licensed User permanently leaves Client company, or (2) where there is a substantial change in the original Licensed User's job responsibilities so that he/she no longer requires access to Gartner Research.

Baseline License: These Usage Guidelines are generally applicable to Licensed Users who have purchased a subscription to Gartner Services. In instances where a specific Gartner product offering includes different entitlements, the terms of that product offering will apply. Gartner reserves the right to periodically update these Usage Guidelines.

Updated as of 08 October 2012