AMR Client Message Update

To our valued clients,

As a follow-up to our letter on February 22, we'd like to update you on the acquisition of AMR by Gartner, and answer some questions we have received regarding the AMR Web site, client service and upcoming events.

First, we will deliver all AMR research via a dedicated, personalized portal on gartner.com starting in May 2010. This will enable us to significantly enhance the content, experience and functionality you receive as part of your current entitlements. For example, the improvements will include access to a broader range of research and new tools to deliver the right advice at the right time for you and your business. We are currently planning and testing our client migration, communication and service plan to ensure you receive a seamless transition to this superior new platform.

To increase the depth and breadth of research you receive, we are also expanding the supply chain research organization. We are currently recruiting three new analysts, with plans to hire several more later in the year. We'll share specific information with you individually in the coming months.

Finally, we're thrilled to host our annual Supply Chain Executive Conference 2010 in Arizona on June 2-4. As in previous years, this world-class, must-attend event for supply chain professionals will help attendees implement smarter, more connected and sustainable infrastructure-both physical and information-in the year ahead. We also look forward to revealing the Supply Chain Top 25 leaders for 2010 at the event. We hope to see you there.

Thank you for your continued support as we continue to enhance AMR products and services. The reaction we have received from clients has been very positive and reinforces our excitement about the improvements we are making. We hope this letter, in addition to the updated answers below, provide useful information for you about this process, but please do not hesitate to contact your account representative or email amr@gartner.com for additional help.

Regards,

Gene Hall, CEO, Gartner & Tony Friscia, AMR Research

Frequently asked questions

Products

Will Gartner honor existing contracts?

Gartner will honor all existing client contracts, and clients will be able to renew the products and services they currently receive. We also recognize that some clients of AMR and Gartner will want to merge accounts and contracts. We will work with those clients to do whatever works best for their organization.

Will the products and services I bought change?

Gartner will continue to honor all current AMR entitlements. Specifically, clients will be able to renew web access (reference) seats, advisory units (inquiries) and Peer Forums. For supply chain professionals, content entitlements will significantly expand in Q2 to include the full complement of AMR Advisory services: Industry Value Chain, Sustainability, Enterprise Applications and Retail IT. We will also invest to upgrade the client user experience in 2Q10 and expand analyst coverage on supply chain research later this year.

What is the future product strategy?

Building on the great base of AMR's current supply chain products and services, Gartner will release a new generation of AMR research products. In research and advisory, we will introduce AMR Supply Chain Leaders for supply chain professionals, and AMR Supply Chain Providers for vendors. AMR Supply Chain Leaders will combine AMR's research with Gartner's supply chain management and manufacturing research on our new "My Gartner" personalization platform, which includes Peer Connect, Gartner's peer network. We are also introducing AMR Enterprise Supply Chain Leaders, which combines the research and advisory product with expert coaching and facilitated peer networking/learning. For more information about these new products, please contact your account representative or email amr@gartner.com.

Will AMR Research migrate to Gartner.com?

We will deliver all AMR research via a dedicated, personalized portal on gartner.com starting in May 2010. This will enable us to significantly enhance the content, experience and functionality you receive as part of your current entitlements.

Will there be improvements when the migration occurs?

Yes. The improvements will include access to a broader range of research and new tools to deliver the right advice at the right time for you and your business.

How will the migration occur?

We will communicate to each client well in advance of the migration. In the meantime, we are currently planning and testing our client migration, communication and service plan to ensure you receive a seamless transition to this superior new platform.

Will the AMR Supply Chain Executive Conference continue?

The AMR Supply Chain Executive Conference is scheduled for June 2-4, 2010, and we're looking forward to another great event. We are very excited to have added this world-class event to Gartner's portfolio. We intend to continue and grow this conference for the foreseeable future.

Research

Have the AMR analysts been retained?

Gartner extended offers of employment to every AMR analyst on December 1, 2009. We have retained 92% of the analysts and are currently hiring to increase the number of analysts covering supply chain management. We are very pleased with this result, and we will make every effort to ensure our clients have access to the very best advisors on supply chain topics.

How are AMR analysts positioned within Gartner's organization?

AMR remains as a dedicated team. AMR's Supply Chain research team is led by Kevin O'Marah, and its Enterprise Applications research team is led by Dennis Gaughan. To immediately strengthen these teams, several Gartner analysts have been added.

Will you be adding additional research analysts?

To increase the depth and breadth of research you receive, we are expanding the supply chain research organization. We are currently recruiting three new analysts, with plans to hire several more later in the year.

Have AMR research topics changed?

AMR research topics have not changed, other than an increase in our global research efforts in Asia and EMEA. Clients will continue to receive the same valuable research and advice they expect from AMR.

Sales and service

Will my sales representative stay the same?

Wherever possible, we will try to maintain the existing relationship between clients and their current sales representative. However, in those limited instances where there is overlap (for example, when a client has a Gartner and AMR sales representative), we have combined the relationship so that one account representative will now service the client.

Will my service representative stay the same?

We have worked hard to keep current client and service representative relationships intact. As a result, the majority of our clients will have the same service representative they had prior to the acquisition. In any case where we had to make a change, an experienced, highly tenured AMR service representative will continue to provide support for the client.

Will pricing change?

We do not plan to increase prices as a result of this acquisition. Upon renewal, clients can expect our traditional nominal annual price increase.

Brand

What will happen to the AMR brand?

We recognize the value of the AMR brand, and as such, we intend to retain it.

Who should I contact if I have a question, suggestion or concern regarding the acquisition of AMR?

Please contact your account representative, client representative or email amr@gartner.com.