Product Development & Management for End Users (End-User Programs)
The End-User Programs team develops and manages world-class products that enable IT and supply chain professionals to make decisions and solve business problems based on the best knowledge and insight available on technologies, trends, providers and business processes. This team also includes the Client Partner and New Client Engagement groups, responsible for ensuring that clients actively use our products and services and are onboarded properly.
Who We Are
End-User Programs associates are curious, analytical and collaborative problem-solvers who strive to ensure that our products meet the current and future challenges of our broad client base.
Global Opportunities
Working at our headquarters in Stamford, Conn., U.S.A., as well as other global locations, End-User Programs associates gain broad exposure across Gartner. Numerous opportunities exist for innovation and entrepreneurial leadership on high-profile projects leading to possible career advancement.
Career Paths
Most career opportunities in End-User Programs fall within the following categories:
- Product Management: Associates develop annual product plans and client communication strategies that drive global go-to-market strategies. Applicants should be analytical problem-solvers with quantitative and data-modeling skills and a background in financial, business or marketing disciplines.
- Product Development: Associates conduct and manage analyses that assess market opportunities, define product concepts and drive the development of new products and product features, from definition to market release. Applicants should be flexible and creative problem-solvers with quantitative and data modeling skills, and a background in technical disciplines grounded in a cross-functional business environment.
- New Client Engagement: Associates provide client training to our customers so that they receive the best value from the products and services they have purchased. Applicants should have a well-rounded business or technical background, a passion for providing world-class service to customers, and experience working in a fast-paced service environment.
- Client Partnership: Associates provide proactive account management, with a key focus on driving retention in existing clients. Through an in-depth understanding of the client's business, the Client Partner drives their satisfaction and usage of our services, while creating revenue growth. Applicants should be energetic and intellectually curious problem-solvers who possess a passion for the value of the products and services Gartner offers clients.
Common Job Titles in Gartner End-User Programs Include:
- Product Director
- Senior Product Director
- Product Development Director
- Client Partner
- Client Partner Manager
- Supply Chain Client Partner Manager
- New Client Engagement Specialist
- New Client Engagement Analyst
- New Client Engagement Advisor
- Program Director
- Regional Director
