Client Support Services ensures that clients receive the maximum ROI from their investment with us.
At Gartner, we are singularly focused on our clients. This means we deliver innovative products and services that help clients do their jobs better. Serving clients involves knowing their business issues and challenges, and ensuring they receive the research and advice they need to advance their key initiatives successfully.
Client support associates work on different teams across our various business units, including Product Management for End Users, Research and Executive Programs.
Our Client Support Services Associates:
The New Client Engagement team provides customized/interactive online training to our clients so that they receive the best value from the products and services they have purchased.
Client Partner associates provide proactive account management, with a key focus on driving value in existing clients. Through an in-depth understanding of the client's business, the Client Partner links Gartner services to the client's priorities, driving usage of our services and retention.
The Research Engagement Services team serves as the primary resource for fulfilling client inquiries with analysts and managing the client service experience.
Executive Client Managers partner with Gartner Executive Programs service delivery teams to support CIO members. They manage the client relationship, ensure that all requests for information are delivered accurately and promptly, and drive client satisfaction and retention.
Our client support services teams are based in many countries around the world and have numerous career opportunities that require a diverse range of skills and a strong passion for providing our clients with a world-class experience.