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Gartner Benchmarking | FOR YOUR IT CHALLENGES
Gartner Benchmarking delivers unbiased comparisons of IT performance
While financial analysis of IT provides valuable insight into operational efficiency, our analytics go beyond the budget to understand and compare IT's efficiency and effectiveness, enabling it to demonstrate value to the business, leverage external markets and reduce costs.
With application development and support typically representing 40% to 50% of the IT budget, applications benchmarks can be a good starting point in the process of helping IT identify and assess productivity and cost-efficiency issues in the area most likely to drive high costs.
These benchmarks provide the baseline assessment needed to identify where IT's performance may or may not be comparable to peers; they show organizations how to maximize the value of IT spending and enable them to prioritize future performance improvement activities.
We understand the key issues you are facing.
Application organizations face ever-expanding application portfolios and unprecedented demand for projects, all while being challenged by the business to reduce costs. They possess enormous amounts of data, but at the same time lack a holistic picture by which to communicate their overall performance.
Ever-elusive measures of application and project workload are a key challenge many organizations face in establishing continuous improvement programs — it is difficult to establish consistent measures of performance, including productivity/unit cost and product quality as measured by defects.
Perception-based measures of customer satisfaction can also be just as important as quantitative metrics. Given the diverse mix of applications and technologies in the portfolio, and multisourced delivery models, organizations are asking, "How do our productivity, efficiency and effectiveness compare with those of our competitors?"
Our benchmarks are a starting point in helping these organizations identify and assess cost and performance levels against peers.
We have the data, tools and capabilities to help.
We are familiar with the demands of your role.