Understanding

We understand the key issues you are facing.

Many IT optimization efforts fail due to an inability to recognize the importance of a holistic approach. Ideas are often one-dimensional and evaluated on their cost-saving potential, with insufficient insight into customer, competitive and operational factors or the organization's ability to execute.

Analytics are often too narrow and short-sighted, capturing point-in-time comparisons to static benchmarks without regard to the broader market context of supply and demand. Previous efforts focused on extracting costs from the IT supply side; today's efforts require a focus on business demand to determine if the right IT systems are being supported.

Our benchmarks are a starting point in helping IT organizations identify and assess IT performance against peer organizations.

Capabilities

We have the data, tools and capabilities to help.

• Prepare for your annual budgeting cycle with reliable industry spending data.
• Compare your IT budget and costs, as well as cost containment initiatives, against those of your peers and competitors.
• Evaluate the maturity of the infrastructure and operations and applications organizations against those of peers.
• Assess the enterprise architecture maturity of the IT organization to support transformative enterprise activities.
• Demonstrate the IT organization's level of maturity in business process management to drive intra- and interprocess automation and control.
• Evaluate your IT investment portfolio across standard BU aspects (e.g., support services, supply management and demand management) to determine IT effectiveness.
• Access the industry's largest global, most accurate and comprehensive IT performance database.
• Utilize a proven measurement framework based on interactions with a majority of the Global 500.