A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and improve operating efficiency ratios. After finding $28 million in cost saving opportunities from application portfolio management and an improved sourcing strategy, the team found ways to save an additional $4 million.

Business Challenges

• Improve service quality while reducing IT delivery costs
• Find efficiencies in global sourcing and application management
• Advance the maturity of key processes to improve organizational agility, flexibility and cost performance

Approach / Differentiation

• Reassessed sourcing strategy and sourcing roadmap for efficiency
• Put project management office (PMO) in place to reduce risk and manage costs more effectively
• Recommended ways to improve bottom-line business performance through better application portfolio management

Results

• Quantified cost savings of $28 million
• Identified additional cost savings of $4 million beyond those originally expected