Gartner
The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
Director, European Services, Amway (Germany)
Gartner Consulting | FOR YOUR IT INITIATIVE

Outsourcing today provides a range of alternative options that can help our clients reduce costs and improve operational efficiency.

IT Outsourcing

The old way of outsourcing — focusing on cost optimization to the exclusion of all else — is giving way to new creative opportunities to drive value from the market. Before your organization embraces these game changers, ensure all moving parts of your sourcing ecosystem are up-to-speed.

Do you have the strategy to capitalize on opportunities? Are you preparing to enter the market or renegotiate existing contracts? Have you reduced the complexity of your multisourced environment and rationalized your applications approach? Is your governance refined, and are appropriate competencies in place?

Understanding

We understand the key issues you are facing.
  • Adjusting to reflect current economic conditions and planning for growth.
  • Managing a complex multisourced ecosystem with a vendor plan, governance and retained organization.
  • Determining how to deploy alternative service delivery models (SaaS, IaaS, RIM, BPO, etc.).
  • Achieving and maintaining the right balance between cost and service delivery.
  • Ensuring your vendors can respond to your changing business environment and deliver value.

Capabilities

We have the data, tools and capabilities to help.
  • Establish a clear sourcing strategy to achieve the right balance between cost and performance.
  • Assess how to deploy alternative service delivery models (SaaS, IaaS, RIM, BPO, etc.).
  • Manage a complex multisourced environment.
  • Define and implement an effective governance and retained organization with the right competencies.
  • Ensure your vendors can respond to your changing business environment and deliver value.
  • Leverage financial, contract and market data to make fact based decisions.