When a large telecommunications company needed to improve service provider relationships, lower costs and reduce long procurement cycles, Gartner Consulting was called on to help.

Business Challenges

• Unproductive relationships with service providers
• Unclear contract pricing structures
• Issues over value for services received

Approach / Differentiation

• Supported pricing discussions with service providers using up-to-date benchmarks
• Developed new governance model to improve service provider relationships
• Helped guide productive contract reviews

Results

• Over €40 million in savings identified
• Reduced time to negotiate new agreements by using benchmark data
• Improved relationship with major service provider to achieve higher service value