The utilities industry is undergoing significant changes driven shifting power sources to green, renewable energy; implementing complex demand management methods; and fundamentally changing the business and customer management model from managing "rate payers" to establishing business relationships with customers as they become both a user and a source of energy. IT is a critical asset in these transitions, whether it is implementing advanced metering infrastructure (AMI) solutions, addressing the customer management environment, or addressing other key areas in power generation, distribution, customer services arenas. Gartner Consulting drive bottom line results. We do this by:

• Aligning IT with operational technologies (OT) to create new efficiencies, maturing core IT processes
• Applying business portfolio process to drive efficiencies in IT and applying working capital to fund investments with clear business ROI
• Helping our clients source and execute major IT investments

Cal Wilbur
Gartner Consultant,
Utilities
cal.wilbur@gartner.com