Insurance

FirstTakes

• Cover-All Faces Challenges in Move to a Component Suite for Insurers
  9 January 2012

Featured Research

• Life and P&C Insurers Lack Strategic Perspective on Solvency II
  8 February 2012
• Roundup of P&C and Life Insurance Research, 4Q11
  7 February 2012
• Healthcare Payers Must Embrace a New Business Model to Manage Disruptive Change
  17 January 2012
• Agenda for P&C and Life Insurance, 2012
  13 January 2012
• Ensure Your IT Strategy Is Ready for a Euro Crisis
  23 December 2011
• MarketScope for Insurance Incentive Compensation Management Applications
  20 December 2011
• The Euro Crisis: Four Scenarios and How CIOs Can Prepare for Them
  20 December 2011
• Social Media Lacks Key Elements That Could Enable It to Become the Next Life Insurance Sales Channel
  19 December 2011
• Insurance BPO: Growing Demand and Maturing Provider Market
  19 December 2011
• The Insurance Call Center: The Center for MCI and Customer Centricity
  15 December 2011

Front Office

Managing sales channels and customer relationships

• Healthcare Payers Must Embrace a New Business Model to Manage Disruptive Change
  17 January 2012
• Healthcare Payers Need Customer Centricity Strategy Before Buying CRM Tools
  11 August 2011
• Big Data Warning: Context-Aware Algorithmic Analysis Can Be Misleading
  12 July 2011
• Healthcare Payer Portals Must Present a New View to Retain Customer Loyalty
  21 June 2011
• The Antisocial FSI Will Miss the Last Dance
  17 June 2011
• North American P&C Policy Administration Solutions: Survey Reveals Crowded, Active and Fragmented Market
  12 May 2011
• Insurance: Blending Direct Marketing With Intermediary-Based Business Models
  3 March 2011
• Retail Consumer Survey: How European Life Insurers Need to Improve Their Online Channel Strategies
  25 February 2011
• U.S. Insurance Consumers 2010: Social, Complex, Online and Evolving
  5 November 2010
• The Unknown Impact and Opportunities of Social Media in Personal Lines P&C Insurance
  4 November 2010
• What Life Insurers Need to Know About Deploying Illustration Software Solutions
  22 September 2010

Back Office

Streamlining and improving business processes

• The Euro Crisis: Four Scenarios and How CIOs Can Prepare for Them
  20 December 2011
• Social Media Lacks Key Elements That Could Enable It to Become the Next Life Insurance Sales Channel
  19 December 2011
• Predicts 2012: Cloud Computing, Social Media and Mobile Technologies Will Disrupt Insurers
  16 November 2011
• Critical Capabilities for European Non-Life Policy Administration Systems
  9 November 2011
• The New Face of CSC in Insurance: Refocused on Innovation and Market Leadership
  3 October 2011
• North American Surety Bond Management System Vendors Face New Competitors
  27 September 2011
• MarketScope for North American Life Insurance Policy Administration Vendors
  28 June 2011
• U.S. Healthcare Payer BPO Vendor Market Is Quickly Emerging, and Service Portfolios Are Expanding
  29 June 2011
• End-to-End Policy Administration Strategy or a Specialized System Strategy: Life Insurers Must Decide
  28 June 2011
• Eight Industry Trends Drive Essential Requirements for P&C Core Systems
  17 June 2011

Sourcing

Evaluating options and managing service levels

• Six Criteria for Screening Property and Casualty Insurance Policy Administration Solution Vendors
  9 September 2011
• While Interest Builds, Global Life and P&C Insurers Still Wait on Media Tablets
  23 March 2011
• Health Insurance BPO Market Evolving Toward Strategic Services
  20 September 2010
• Health Insurers Still Cautious in Their Adoption of BPO
  13 September 2010
• IT Outsourcing Gives Health Insurers Opportunity to Normalize Their Medical Loss Ratio
  8 June 2010

Risk, Regulation and Compliance

Strategies for effective management

• Insurance BPO: Growing Demand and Maturing Provider Market
  19 December 2011
• Solvency II: How International Regulations Impact U.S. Insurers
  29 November 2011
• Healthcare Payers Must Take an Enterprise Approach to Fraud and Abuse
  9 November 2011
• ACOs Link Healthcare Payer Technology to Providers
  14 September 2011
• Top Insurers: Their IT Plans and Investments, 1H11
  14 September 2011
• Location Intelligence and Property Insurance: Underused Assets to Improve Risk Decisions
  13 September 2011
• Life Insurers Must Balance Innovation Versus Risk With Horizontal Vendors
  9 September 2011
• U.S. Healthcare Payers Should Assess ICD-10 Vendor Capabilities Against Three Issues
  31 August 2011
• U.K. Retail Distribution Review: Top Three Issues for Life Insurers and Pension Providers
  27 May 2011
• Q&A: What Healthcare Payers Need to Know to Jump-Start Their BPO Decision Making
  28 March 2011

Operational Excellence

• Life and P&C Insurers Lack Strategic Perspective on Solvency II
  8 February 2012
• MarketScope for Insurance Incentive Compensation Management Applications
  20 December 2011
• The Insurance Call Center: The Center for MCI and Customer Centricity
  15 December 2011
• Healthcare Payers Must Use Technology to Reimagine Practice on the 'Flat of the Curve'
  27 October 2011
• Gamification Aids Healthcare Payers in Wellness and Disease Management
  13 September 2011
• Two Immutable Forces Will Stall Real-Time Virtual Visit Adoption for Healthcare Payers
  28 June 2011
• Maverick* Research: How Technology Will Limit Healthcare Access, Lower Health Outcomes and Waste Healthcare Payers' Money
  27 June 2011
• Insurers Must Become More Aggressive at Addressing Underwriting and Claims Fraud
  17 June 2011
• Case Study: R+V Boosts Productivity by 50% Through Billing and Collection Industrialization
  27 May 2011
• The Role of Case Management and Its Value to P&C and Life Insurers
  4 May 2011

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for European Life Insurance Policy Administration Systems
  15 September 2011
• MarketScope for Insurance Incentive Compensation Management Applications
  11 December 2010
• MarketScope for North American Property and Casualty Insurance Policy Management Modules
  3 November 2010
• MarketScope for North American Life Insurance Policy Administration Vendors
  23 June 2010

Hype Cycles

The wave of the future - or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Life Insurance, 2011
  26 July 2011
• Hype Cycle for P&C Insurance, 2011
  26 July 2011
• Hype Cycle for Healthcare Payers, 2011
  20 July 2011