IT Services: Outsourcing

Relevant Dataquest Products

• Dataquest Research Catalog: Business Process Outsourcing Worldwide
  26 January 2012
• Dataquest Research Catalog: IT Outsourcing Worldwide
  26 January 2012
• Dataquest Research Catalog: Services Market Metrics Worldwide
  27 January 2012

Trends

A closer look at the near-term forces moving the market

• Market Trends: Customer Management BPO, 2012
  21 December 2011
• Market Trends: The Next Kind of MPS
  30 November 2011
• Market Trends: Midsize Outsourcing Preferences and Market Opportunities, Worldwide, 2012
  29 November 2011
• Market Trends: Seizing Growth in a Highly Complex Business Process Outsourcing Market
  21 October 2011
• Market Trends: Help Desk and Desktop Outsourcing Competitive Metrics, North America
  1 June 2011
• Gartner Market Databook, 1Q11 Update
  29 March 2011
• The Gartner Scenario for IT Services Providers: The Future of IT Services
  4 February 2011
• Market Insight: Outsourcing Contract Signings Remain Anemic in 3Q10
  5 January 2011
• Market Trends: Emerging Opportunity in the SMB ERP Services Market, India, 2010
  1 December 2010
• Market Insight: Outsourcing Contract Signings Indicate Ambivalence in Return to Growth Scenario, 2Q10
  12 October 2010

Forecast

Taking a long view of market futures

• Forecast Overview: IT Services, 2008-2015, 4Q11 Update
  20 January 2012
• Forecast Alert: IT Spending, Worldwide, 2008-2015, 4Q11 Update
  3 January 2012
• Forecast Analysis: Business Process Outsourcing, 2010-2015, 4Q11 Update
  27 December 2011
• Forecast Analysis: IT Outsourcing, Worldwide, 2010-2015, 4Q11 Update
  21 December 2011
• Forecast: IT Outsourcing, 2008-2015, 4Q11 Update
  14 December 2011
• Forecast: Network Outsourcing, 2008-2015, 4Q11 Update
  14 December 2011
• Forecast: Business Process Outsourcing Services, 2008-2015, 4Q11 Update
  14 December 2011
• Forecast: IT Services for Outsourcing and Discrete Projects, 2008-2015, 4Q11 Update
  14 December 2011
• Forecast: IT Management Services, 2008-2015, 4Q11 Update
  13 December 2011
• Forecast: IT Services, 2008-2015, 4Q11 Update
  13 December 2011

Shares

Who owns the biggest pieces of the market

• Market Share Analysis: Process Management, Worldwide, 2010
  13 April 2011
• Market Share Analysis: India-Based IT Services Providers, Worldwide, 2010
  8 April 2011
• Market Share Analysis: IT Management Services, Worldwide, 2010
  11 April 2011
• Market Share: IT Management Services, 2010
  31 March 2011
• Market Share: IT Services, 2010
  31 March 2011
• Market Share: Process Management Services, 2008-2010
  31 March 2011

Hot Topics

Emerging technologies opportunities for users and providers

• Market Insight: Top Three Lessons That Japanese Service Providers (and New Entrants) Must Learn to Expand Into China
  19 January 2012
• Market Insight: Future of C&SI Services Lies in Aligning Strategies and Capabilities With Solution Type
  2 December 2011
• Leveraging the Cloud Services Value Chain for Competitive Advantage
  27 October 2011
• Infrastructure as a Service in the Cloud Services Value Chain
  27 October 2011
• Software as a Service in the Cloud Services Value Chain
  14 October 2011
• Business Process Services in the Cloud Services Value Chain
  5 October 2011
• Q&A: What to Consider When Planning to Enter China's Data Center and Cloud Services Provider Market
  26 May 2011
• Cities as Innovation Labs for Technology Providers
  28 April 2011
• Q&A: What You Need to Know About the Chinese Government's Cloud Computing Initiatives
  24 March 2011
• Survey Analysis: Look Beyond Cost Reduction to Sell IT Outsourcing in Germany
  14 February 2011

Competitive Information

• User Survey Analysis: What Providers Need to Know About 2012 First-Time ITO Buyers
  8 February 2012
• Competitive Landscape: Customer Management BPO, 2011
  2 February 2012
• User Survey Analysis: Improve IT Services Marketing Through Enhanced Segmentation
  19 January 2012
• Competitive Landscape: CRM Service Providers, North America and Western Europe
  22 December 2011
• SWOT: Accenture, Business Process Outsourcing, Worldwide
  1 December 2011
• Competitive Landscape: Benefits Administration Business Process Outsourcing Services, Worldwide
  30 November 2011
• User Survey Analysis: 15 Australian Data Center Managers Discuss Their Key Priorities for 2012
  30 November 2011
• SWOT: Wipro, Infrastructure Outsourcing, Worldwide
  23 November 2011
• SWOT: Tata Consultancy Services, Infrastructure Outsourcing Services, Worldwide
  18 November 2011
• Survey Analysis: Midsize-Business Cloud Plans Remain Cautious
  14 November 2011