IT Operations

FirstTakes

• M5 Buy Would Expand ShoreTel's UC Offerings and Delivery Capabilities
  7 February 2012

Featured Research

• Recommended Configurations for Desktop PCs, 2012 Update
  8 February 2012
• Catalysts Signal the Growth of DevOps
  8 February 2012
• Top 10 Strategic Technology Trends for Extreme Low-Energy Servers
  6 February 2012
• Use Sizing, Complexity and Availability Requirements to Determine Which Workloads to Virtualize
  7 February 2012
• Top 10 Strategic Technology Trends: In-Memory Computing
  3 February 2012
• How to Create an I&O Cost Optimization Process and Improve Financial Performance
  1 February 2012
• I&O Trends, Concerns and Priorities Grow in GCC Countries
  1 February 2012
• How Indian Companies Should Address the Top Four I&O Action Items
  1 February 2012
• An IT Service Catalog Is More Than Just Service Request Management
  31 January 2012
• Data Center Executives Must Address Many Issues in 2012
  31 January 2012
• Media Tablets and Beyond: The Impact of Mobile Devices on Enterprise Management
  30 January 2012
• How to Build Best-Practice Infrastructure Capacity Plans
  27 January 2012
• What Can Desktop Virtualization Do for Your Organization?
  27 January 2012
• How the Economic Slowdown Can Benefit Your IT Service Desk
  25 January 2012
• How One Organization Moved 72,000 Email Accounts to Gmail While Keeping the Motor Running
  25 January 2012
• The Cost of Supporting Apple Macs: The Old World, the New World, This World
  24 January 2012
• Uses of IT Process Automation Tools: The Changing Vendor Landscape
  23 January 2012
• VMware Introduces Eight Key Changes With vSphere 5.0
  20 January 2012
• Highlights of the Infrastructure & Operations Communications Track at APAC Symposium/IT Expo 2011
  20 January 2012
• A Balanced Triangle Approach for IT Service Desk Metrics
  19 January 2012

ITIL Service Desk and Incident Management

Service desk and incident management need to be integrated with other relevant processes of the I&O to improve effectiveness.

• How Best to Advance ITScore Maturity for the Service Desk and Incident Management From Level 1 to Level 5
  8 February 2012
• ITIL Service Desk and Incident Management From Level 1 to Level 2 in ITScore for I&O: Ad Hoc Firefighting to Repeatable Responses
  7 February 2012
• ITIL Service Desk and Incident Management From Level 2 to Level 3 in ITScore for I&O: Repeatable Responses to Integrated Processes
  7 February 2012
• ITIL Service Desk and Incident Management From Level 3 to Level 4 in ITScore for I&O: Integrated Processes to IT Service Orientation
  7 February 2012
• ITIL Service Desk and Incident Management From Level 4 to Level 5 in ITScore for I&O: IT Service Orientation to Business-Driven Responses
  7 February 2012

ITIL 2011

Your service improvement initiatives can benefit from the ITIL 2011 framework update.

• ITIL 2011 Service Design: Review
  1 December 2011
• Three Ways IT External Service Providers Can Leverage ITIL 2011 to Cost-Effectively Improve Client Relationships
  6 December 2011
• ITIL 2011 Service Operation: The Revisions in ITIL's Traditional Stronghold
  1 December 2011
• ITIL 2011 Overview: Evolution, Not Revolution
  1 December 2011
• ITIL 2011 Service Strategy: An Important Missing Link Between IT and Business
  1 December 2011
• ITIL 2011 Continual Service Improvement: Increasingly Essential
  1 December 2011
• ITIL 2011 Service Transition: Effective Management of Change and Service Assets
  1 December 2011
• The Metrics and Measurability of IT Services and ITIL Processes in the Context of the Cloud
  1 December 2011
• ITIL and Security: Reducing Risk and Increasing Effectiveness Through Integration and Collaboration
  22 November 2011
• ITIL Service-Level Management Process at Level 3 Maturity: Integrate to Enhance Business Impact
  18 November 2011
• ITIL Service-Level Management Process at Level 2 Maturity: Improvement in Silos
  14 November 2011

The Basics

Essential concepts and fundamental principles

• Agenda for Data Center, Server, Storage, Network Infrastructure and Modernization, 2012
  3 January 2012
• Agenda for IT Operations Management, 2012
  1 February 2012
• Agenda for Infrastructure and Operations Leaders, 2012
  30 January 2012
• ITIL 2011 Service Design: Review
  1 December 2011
• Predicts 2012: Successful UC Deployments Depend on Defining Organizational Objectives and Understanding the Challenges
  18 November 2011
• Glossary of Mobile and Wireline Carrier Network Infrastructure Terminology, 2011
  5 October 2011

Hype Cycles

The wave of the future or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Contact Center Infrastructure, 2011
  13 December 2011
• Hype Cycle for Wireless Devices, Software and Services, 2011
  10 August 2011
• Hype Cycle for Unified Communications and Collaboration, 2011
  2 August 2011
• Hype Cycle for Infrastructure Services and Outsourcing, 2011
  29 July 2011
• Hype Cycle for Communications Service Provider Operations, 2011
  29 July 2011
• Hype Cycle for Virtualization, 2011
  28 July 2011
• Hype Cycle for Application Infrastructure, 2011
  26 July 2011
• Hype Cycle for Green IT and Sustainability in India, 2011
  26 July 2011
• Hype Cycle for Semiconductors and Electronics Technologies, 2011
  25 July 2011
• Hype Cycle for Imaging and Print Services, 2011
  20 July 2011
• Hype Cycle for Server Technologies, 2011
  19 July 2011
• Hype Cycle for IT Operations Management, 2011
  18 July 2011
• Hype Cycle for Real-Time Infrastructure, 2011
  15 July 2011

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for Client Management Tools
  31 January 2012
• Magic Quadrant for Enterprise Wireless Email Market
  27 December 2011
• Magic Quadrant for Enterprise Information Archiving
  6 December 2011
• Magic Quadrant for Operations Support Systems
  24 October 2011
• MarketScope for the IT Asset Management Repository
  12 October 2011
• MarketScope for the Enterprise Mobile Communication Gateway
  7 September 2011
• MarketScope for Telepresence and Group Video Systems
  30 August 2011
• MarketScope for IVR Systems and Enterprise Voice Portals
  9 August 2011
• MarketScope for Unified Communications for the SMB Market, Western Europe
  21 July 2011
• Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America
  20 July 2011
• Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, Europe
  12 July 2011
• MarketScope for Wireless LAN Intrusion Prevention Systems
  12 July 2011
• Magic Quadrant for Contact Center Infrastructure, Worldwide
  27 June 2011
• Magic Quadrant for Desktop Outsourcing Services, North America
  22 June 2011
• Magic Quadrant for LTE Network Infrastructure
  26 May 2011
• Magic Quadrant for Mobile Device Management Software
  13 April 2011
• Magic Quadrant for Pan-European Network Service Providers
  31 March 2011
• Magic Quadrant for Wireless LAN Infrastructure (Global)
  3 March 2011
• Magic Quadrant for Enterprise Disk-Based Backup/Recovery
  28 January 2011

Vendor Ratings

The products, strategies and viability of specific vendors

• Vendor Rating: CA Technologies
  2 February 2012
• Vendor Rating: BT Group
  29 December 2011
• Vendor Rating: NetApp
  15 December 2011
• Vendor Rating: Ericsson
  8 December 2011
• Vendor Rating: Huawei
  7 December 2011
• Vendor Rating: F5 Networks
  23 November 2011
• Vendor Focus for What Huawei's New Enterprise Networking Portfolio Has to Offer
  21 November 2011
• Vendor Focus for Huawei's Move Into Enterprise Networking
  21 November 2011
• The Patch Management Vendor Market Landscape, 2011
  21 November 2011
• Vendor Rating: HP
  5 October 2011
• Vendor Rating: Hitachi
  30 September 2011
• Vendor Rating: BMC Software
  23 September 2011
• Vendor Rating: Citrix Systems
  14 September 2011
• Vendor Rating: VMware
  7 July 2011
• Vendor Rating: Verizon Communications
  1 July 2011
• Cool Vendors in Data Center Infrastructure Management Tools, 2011
  2 May 2011
• Cool Vendors in Green IT and Sustainability, 2011
  15 April 2011
• Cool Vendors in IT Operations Management, 2011
  15 April 2011
• Cool Vendors in Storage Technologies, 2011
  13 April 2011
• Cool Vendors in Cloud Management, 2011
  11 April 2011