IT Services

News Analysis

• Eastman Kodak Faces the Same Challenges Despite Chapter 11 Filing
  26 January 2012

Featured Research

• Agenda for Application Services, 2012
  17 February 2012
• Outsourcing Trends, 2011-2012: Exploit Changes in Pricing and Contracting
  16 February 2012
• Public-Sector Entities Can Cut Spending by Leveraging Sourcing and Procurement Best Practices
  16 February 2012
• Outsourcing Trends, 2011-2012: Market Forces Accelerate Change in IT Services
  15 February 2012
• Essential Provider Selection Criteria to Use When Outsourcing the CSB Role
  30 January 2012
• Infrastructure Utility for SAP Applications: HP ECS-Utility for SAP Offering
  30 January 2012
• Getting the Best Service From Your Managed Hosting SLA
  18 January 2012
• Agenda for Infrastructure Services, 2012
  16 January 2012
• Gartner's 30 Leading Locations for Offshore Services, 2012
  16 January 2012
• Agenda for IT Services Sourcing, 2012
  11 January 2012

Analysis of Offsource Services By Country

• Gartner's 30 Leading Locations for Offshore Services, 2012
  16 January 2012
• Leading Locations for Offshore Services in Asia/Pacific and Japan, 2011-2012
  16 December 2011
• Gartner's Leading Locations for Offshore Services in EMEA, 2012
  13 January 2012
• Analysis of Chile as an Offshore Services Location
  15 November 2011
• Analysis of Ukraine as an Offshore Services Location
  8 November 2011
• Analysis of Uruguay as an Offshore Services Location
  7 November 2011
• Analysis of Peru as an Offshore Services Location
  7 November 2011
• Analysis of Indonesia as an Offshore Services Location
  1 November 2011
• Analysis of Russia as an Offshore Services Location
  27 October 2011
• Analysis of Sri Lanka as an Offshore Services Location
  27 October 2011
• Analysis of Belarus as an Offshore Services Location
  26 October 2011
• Analysis of Hungary as an Offshore Services Location
  26 October 2011
• Analysis of the Czech Republic as an Offshore Services Location
  24 October 2011
• Analysis of Slovakia as an Offshore Services Location
  20 October 2011
• Analysis of Thailand as an Offshore Services Location
  20 October 2011
• Analysis of Bangladesh as an Offshore Services Location
  21 October 2011
• Analysis of Costa Rica as an Offshore Services Location
  20 October 2011
• Analysis of South Africa as an Offshore Services Location
  18 October 2011
• Analysis of Bulgaria as an Offshore Services Location
  18 October 2011
• Analysis of India as an Offshore Services Location
  13 October 2011

Market Overviews

• Market Overview: BPO Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2010-2011
  18 February 2011
• Using Gartner's Market Overviews to Identify IT Services Providers in Asia/Pacific and Japan
  4 February 2011
• Market Overview: IT Outsourcing Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2010
  8 December 2010
• Market Overview: System Integration Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2010
  21 November 2010

The Basics

Essential concepts and fundamental principles

• IT Procurement Best Practice: Nine Contractual Terms to Reduce Risk in Cloud Contracts
  22 March 2011
• Key Issues for IT Services Sourcing, 2011
  23 February 2011
• Key Issues for Services Market Overview, 2011
  17 February 2011
• Predicts 2011: Technology, IT Industrialization and Cloud Computing Clash With Obsolete Traditions for IT Service Buyers and Vendors
  16 November 2010
• Cloud Services Brokerages: The Dawn of the Next Intermediation Age
  5 November 2010
• Outsourcing Best Practices: Shatter the Eight Myths of Outsourcing
  13 July 2010
• Market Definition: Business Operations Improvement Consulting
  3 April 2009
• Guide to SOA Consulting and System Integration Service Providers
  24 March 2009
• Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1
  5 December 2007
• Planning Guide: Bring IT Services Back In-House
  19 July 2007

Hype Cycles

The wave of the future or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Application Services and Outsourcing, 2011
  26 July 2011
• Hype Cycle for Cloud Computing, 2011
  27 July 2011

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for Communications Outsourcing and Professional Services
  15 December 2011
• Magic Quadrant for Asia/Pacific Network Service Providers
  13 December 2011
• MarketScope for Business Intelligence and Information Management Services in North America
  18 November 2011
• Magic Quadrant for Contact Center Workforce Optimization
  7 November 2011
• Magic Quadrant for Managed Print Services, Worldwide
  25 October 2011
• Magic Quadrant for Field Service Management
  28 September 2011
• Magic Quadrant for CRM Web Customer Service
  19 September 2011
• Magic Quadrant for Desktop Outsourcing, Europe
  22 August 2011
• Magic Quadrant for Help Desk Outsourcing, Europe
  15 August 2011
• Magic Quadrant for Comprehensive Finance and Accounting BPO, Global
  29 June 2011
• MarketScope for Comprehensive HR BPO
  29 June 2011
• Magic Quadrant for Desktop Outsourcing Services, North America
  22 June 2011
• MarketScope for Global Enterprise Governance, Risk Management and Compliance Consulting Services
  16 March 2011
• Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting
  22 December 2010

Vendor Ratings

The products, strategies and viability of specific vendors

• SWOT: Oracle, Hardware Support Services, Worldwide
  7 February 2012
• Vendor Focus for Logica's BI Services in Western Europe
  18 November 2011
• Vendor Focus: HP Enterprise Services, 2011
  5 October 2011
• Competitive Landscape: BPO in Asia/Pacific, 2010-2011
  28 September 2011
• Vendor Rating: BMC Software
  23 September 2011
• Vendor Rating: VMware
  7 July 2011
• Cool Vendors in Imaging and Print Services, 2011
  20 April 2011
• Cool Vendors in Infrastructure Services, 2011
  12 April 2011
• Cool Vendors in Application Services, 2011
  7 April 2011
• Competitive Landscape: SAP Application Outsourcing, North America
  5 April 2011
• Vendor Rating: EMC
  17 March 2011
• Vendor Rating: SAP
  31 December 2010
• Vendor Rating: Ericsson
  20 December 2010
• Vendor Focus for Oracle: Analysis of Support and IT Services
  30 November 2010