Outsourcing

FirstTakes

• Plan Now for Microsoft System Center 2012 Licensing Changes
  24 January 2012

Featured Research

• Data Center Outsourcing, Hosting or Cloud? Use Gartner's Market Map and Compass to Decide
  8 February 2012
• Analyze Secure Web Gateway Pricing Models to Negotiate a Favorable Contract
  7 February 2012
• Top 10 Strategic Technology Trends: In-Memory Computing
  3 February 2012
• Outsourcing Trends, 2011-2012: Take Advantage of Globalization
  3 February 2012
• Infrastructure Utility for SAP Applications: HP ECS-Utility for SAP Offering
  30 January 2012
• E-Procurement by the Numbers
  25 January 2012
• Outsourcing Trends, 2011-2012: Exploit Innovation for Business Success
  24 January 2012
• Outsourcing Trends, 2011-2012: Exploit Opportunities From the Evolution of Contract Structures
  20 January 2012
• Outsourcing Trends, 2011-2012: Exploit Changes in Infrastructure Services
  19 January 2012
• Profiling Users Can Reduce Costs in Your Microsoft Enterprise Agreement
  17 January 2012
• Euro Crisis and the Threat to Outsourcing
  18 January 2012
• Getting the Best Service From Your Managed Hosting SLA
  18 January 2012
• Increase Your Knowledge to Gain Control of IBM Software Licensing
  16 January 2012
• Agenda for Infrastructure Services, 2012
  16 January 2012
• Agenda for IT Services Sourcing, 2012
  11 January 2012
• Business-Aligned Metrics for IT Services in Cloud: Returns on Agility, Elasticity, Continuity and Consistency
  10 January 2012
• Procurement and Sourcing Bring Greater Competitive Advantage by Aligning With the CIO-Endorsed Technology Road Map
  6 January 2012
• Exploring SQL Server 2012 Licensing and Pricing Changes
  30 December 2011
• Buy Industrialized Services to Quickly Reduce Outsourcing Costs and Risks
  30 December 2011
• Magic Quadrant for Oracle Applications Service Providers, Europe
  28 December 2011

Sourcing Strategy

• Ten Key Considerations for Professionals Procuring IT Products and Related Services in Asia/Pacific and Japan
  6 December 2011
• How to Determine When to Use a Cloud Services Brokerage
  17 November 2011
• What You Should Never Outsource: Three Key Rules
  15 November 2011
• What's the Best Hosting or IaaS Solution for You in Europe?
  13 October 2011
• Outsourcing Advisory: Roles and Responsibilities in the Sourcing Strategy Phase
  4 October 2011
• Midmarket Companies: Use These Criteria to Select an ERP System With Low Total Cost of Ownership
  19 September 2011
• Common Outsourcing Challenges Faced by CIOs of Chinese Enterprises
  9 September 2011
• Outsourcing Advisory: Sourcing Strategy Phase Overview
  19 August 2011
• Running IT Like a Business 2.0: The Service-Optimizing IT Delivery Model
  28 June 2011
• BPM Survey Insights: Use of External Resources Increasing in BPM Projects
  23 June 2011

Vendor Evaluation and Selection

• Analyze Secure Web Gateway Pricing Models to Negotiate a Favorable Contract
  7 February 2012
• SWOT: Oracle, Hardware Support Services, Worldwide
  7 February 2012
• Who's Who in B2B Gateway Software Products: The Megavendors
  1 February 2012
• Vendor Rating: Hitachi
  20 January 2012
• Gartner's Leading Locations for Offshore Services in EMEA, 2012
  13 January 2012
• SAS 70 Is Gone, So What Are the Alternatives?
  28 December 2011
• The Concise Social CRM Vendor Guide, 2012
  6 December 2011
• MarketScope for Business Intelligence and Information Management Services in Western Europe
  30 November 2011
• Magic Quadrant for North America Information Technology Asset Disposition
  30 November 2011
• The Gartner CRM Vendor Guide, 2012
  29 November 2011
• Vendor Focus for Logica's BI Services in Western Europe
  18 November 2011
• MarketScope for Business Intelligence and Information Management Services in North America
  18 November 2011
• Four Myths About Microsoft's Software Assurance Licensing
  14 November 2011
• Magic Quadrant for Data Integration Tools
  27 October 2011
• MarketScope for the IT Asset Management Repository
  12 October 2011

Contract Development

• Case Study: 2012 Olympics Presents Formidable IT Multisourcing Challenge
  31 October 2011
• IT Procurement: Improve Software Contract Language to Obtain Future Versions and Upgrades
  31 October 2011
• IT Service Desk Software-as-a-Service Vendor Landscape
  28 October 2011
• Outsourcing Advisory: Best Practices for Contract Negotiation Phase
  28 October 2011
• Outsourcing Advisory: Contract Negotiation Phase Overview
  30 September 2011
• What to Do When Your ERP Vendor Is Acquired
  21 September 2011
• Build Audit Rights Into Your Sourcing Contract, and Know How and When to Use Them
  23 August 2011
• Best Practice for Software Asset Management: Core Process Tutorial
  7 July 2011
• Optimize Your IBM Software Terms and Conditions to Drive Value
  1 July 2011
• How to Negotiate Lower Storage Acquisition Costs
  30 June 2011

Sourcing Management

• Outsourcing Advisory: Roles and Responsibilities in the Services Sourcing Management Phase
  17 November 2011
• ITIL Training Is Necessary, but Is Not Sufficient for IT Service Improvement
  14 September 2011
• Trust Mechanisms Improve Sourcing Governance, Collaboration and Business Value
  1 September 2011
• Outsourcing Advisory: Executing the Sourcing Management Phase
  1 July 2011
• Your Ideal Application Budget Is 99% Operations and 1% Change Management
  20 June 2011
• Assessing Your Outsourcing Relationship's Health
  29 April 2011
• HP Technology Consulting Emerging as an Integrated Global Practice
  28 April 2011
• Sourcing Decision Framework: The Business-Aligned Approach to Outsourcing
  28 April 2011
• Best Practices for Choosing, Implementing and Using E-Sourcing Solutions
  7 January 2011
• Effective Management and Governance in Global Sourcing, 2010-2011
  4 January 2011

Other Outsourcing

• Effective Benchmark Language in Outsourced Infrastructure Contracts Is Vital to Compare Market Price and Quality
  24 November 2011
• How to Make the Right Decisions on SPARC SuperCluster Investments
  10 November 2011
• What Avaya's Launch of Support Advantage Means to Your Organization
  31 October 2011
• The 2011 IT Service Desk Market Landscape
  28 October 2011
• Sourcing Preferences in Business Intelligence, 2011
  26 October 2011
• Analysis of Vietnam as an Offshore Services Location
  10 October 2011
• Case Study: Dartmouth-Hitchcock Medical Center Establishes Effective IT Support Triage
  27 September 2011
• Case Study: British Columbia, Canada, Executes a Viable Shared-Service Initiative
  23 September 2011
• SaaS and Human Capital Management: Avoid Risky and Expensive Deals
  22 September 2011
• Riding the Wave of Industrialized Low-Cost IT Services
  22 September 2011

Spotlights

Research collections focusing on current issues

• Gartner on Outsourcing, 2010-2011
  17 January 2011
• Gartner's 30 Leading Locations for Offshore Services, 2010-2011
  13 December 2010
• Spotlight on Innovation in IT Services
  22 May 2009

Hype Cycles

The wave of the future or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Infrastructure Services and Outsourcing, 2011
  29 July 2011
• Hype Cycle for Application Services and Outsourcing, 2011
  26 July 2011
• Hype Cycle for Cloud Computing, 2011
  27 July 2011