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Unified Communications
Gartner defines unified communications (UC) as the contextual integration of communications services within business activities, enabling situational awareness across people and information within those activities, delivering seamless transition across applications and platforms.
Gartner defines UC products (equipment, software and services) as those that facilitate the use of multiple enterprise communication methods. This can include control, management and integration of these methods. UC products integrate communication channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.
For many enterprises, the promise of unified communications remains unrealized. UC aspires to optimize service delivery costs, improve efficiency of communications, and enable more productive collaboration between employees and business partners by merging communications and collaboration technologies within the enterprise.
Link to Gartner's Unified Communications definition
Featured Unified Communications Events
Portals, Content & Collaboration Summit
- 21-22 September 2011
- London, UK
- With the explosive arrival of the real-time Web and the unprecedented spread of social networking, new technologies and cloud delivery models are storming the workplace – and are offering unlimited opportunities. The Gartner Portals, Content & Collaboration Summit will address these developments head-on, examining how these changes can drive business value.
- Learn More
Portals, Content & Collaboration Summit
- 19-20 September 2012
- London, UK
- The real-time social Web is now a reality. The technologies driving these developments have unlimited potential. You need to craft a strategy that positions your company for maximum results. The upcoming Gartner Portals, Content & Collaboration Summit will address these developments head-on, examining how these changes can drive business value.
- Learn More
Featured Unified Communications Webinars
What Happens When Social, BI and Business Applications Collide?
- Hosted by Yvonne Genovese
- VP, Distinguished Analyst
- Date: 15 June 2011
- Time: 8:00 AM EDT & 11:00 AM EDT
Top 10 Trends Shaping Infrastructure & Operations
- Hosted by David J. Cappuccio
- Managing VP
- Date: 31 May 2011
- Time: 9:00 AM EDT & 12:00 PM EDT
Unified Communications Research
Predicts 2011: Adoption of Unified Communications Creates New Sourcing and Deployment Challenges
10 November 2010
During the next five years, the adoption of unified communications will result in new deployment architectures and alternative vendor delivery models. Expansion of vendor portfolios will present new sourcing challenges for users.
Magic Quadrant for Unified Communications
28 July 2010
Unified communications offers the ability to improve how individuals, groups and companies interact and perform tasks. Enterprise planners and managers should review how this emerging generation of communications software and systems can improve their business operations and processes.
Magic Quadrant for Unified Communications as a Service, North America
20 December 2010
UCaaS is a cloud-based delivery of integrated communications capabilities spanning voice, messaging, conferencing and presence. Businesses should view UCaaS as an emerging alternative to premises-based UC platforms for improving productivity, processes and workflow.
MarketScope for Unified Communications for the SMB Market, Western Europe
2 July 2010
Unified communications can improve the way that small and midsize businesses interact and perform tasks. With more technology providers offering solutions for this market segment, SMBs should review how this emerging generation of communications can improve their business operations and processes.
