Gartner

IT Metrics

Are you continually measuring your IT investments? Every year, Gartner delivers over 5,500 IT cost and performance benchmarks by 5 critical perspectives: IT Enterprise, IT Infrastructure, Applications, Information Security, and IT Outsourcing.

Which Industry Spends the Most on IT?


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Which industries lead in IT investment, and which are the laggards? Are you keeping pace with your industry? Discover the drivers of increased IT spend.

Key findings from the Gartner IT Key Metrics Data research report show:

  • Of 19 industries, only five saw an increase in IT spend as a percentage of revenue.
  • Software Publishing and Internet Services (6.7%) and Banking and Financial Services (6.3%) top the spend list.
  • In the middle: Pharmaceuticals, Life Sciences and Medical Products (3.2%), Utilities (2.8%) and Transportation (2.6%)
  • Energy (1.1%), and the Construction, Materials and Natural Resources (1.0%) sectors continue to spend the least.

Dynamic market conditions, changing technologies and continuous improvement require more IT financial transparency than ever.

While measuring and communicating your key IT metrics performance over time remains critical, knowing what levers are driving your metrics compared to your industry provides an opportunity for discussions with the business to improve demand-side optimization.

Demand-side drivers of higher IT spending as a percentage of revenue include:

  • Highly integrated IT components in the product suite.
  • Higher service levels for mission-critical systems.
  • Higher usage of knowledge workers.
  • Decentralized IT environment

Are you using fact-based IT metrics to inform your IT investments, planning and assumptions? Are you using a consistent set of metrics to help communicate and justify your IT budget?

Complete a short survey to receive a Free IT Key Metrics report from Gartner. You can also and download a complimentary IT Metrics summary report.

Contact benchmarkinginfo@gartner.com to find out more about Gartner IT Key Metrics.

How Does Everybody Else Spend Their IT Dollars?


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How do others spend their IT budget? And how does your IT organization stack up?

Every year, Gartner performs a global analysis of IT spending trends. Key findings from this year's Gartner IT Key Metrics report are:

  • 56% of global IT budgets are spent on infrastructure and operations
  • 34% of global IT budgets are spent on applications
  • 10% of global IT budgets are spent on IT overhead

This chart illustrates regional IT spending trends. In today's world of economic uncertainty, IT is increasingly used as a competitive differentiator. But how you spend your IT dollars is key to enabling that differentiation.

Are you an enabler of competitive advantage or is your IT organization destined to remain just a cost center?

Complete a short survey to receive a free IT Key Metrics Report from Gartner.

Contact benchmarkinginfo@gartner.com to find out more about Gartner IT Key Metrics.

How Much IT Staff Do I Need?


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IT Staffing remains the largest cost category for the IT budget — at a global average of 41%.

Many CIOs and senior IT leaders are under constant pressure to prove their IT staffing levels are appropriate for the services they deliver. They are also under pressure to use a consistent set of metrics to communicate internal IT performance measurement, planning and budgeting activities.

How much of your IT budget is dedicated to personnel expenses? Is your organization keeping pace with its peers?

Every year, Gartner performs a global analysis of IT staffing trends.

Key findings from the Gartner IT Key Metrics Data research report show:

  • North America spends the most on personnel as a percentage of IT budget (46%), followed by EMEA (37%), Asia/Pacific (37%) and Latin America (30%).
  • Insurance companies and banking and financial services companies continue to be among the most IT-intensive employers as a percentage of total employees (at 11.7% and 9.6% respectively). Industries that rely heavily on labor — construction, materials and natural resources (1.7%), food and beverage processing (1.8%) showed the lowest percentage.
  • North America and EMEA had the highest percentage of IT staff to employees (5.2%), which also corresponds with the fact that they had a much lower percentage of total IT spending on outsourcing and third-party services (18%).

Are you using fact-based IT metrics to inform your IT investments, planning and assumptions? Are you using a consistent set of metrics to help communicate and justify your IT budget?

Complete a short survey survey to receive a Free IT Key Metrics report from Gartner. You can also and download a complimentary IT Metrics summary report.

Contact benchmarkinginfo@gartner.com to find out more about Gartner IT Key Metrics.

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