MarketScope for Business Intelligence and Information Management Services, North America
Consulting and system integration companies assist in developing solutions for business intelligence and information management. Buyers of services expect broad support of information-related strategies. We evaluate 19 companies that offer these services.
This document was revised on 1 February 2013. The document you are viewing is the corrected version. For more information, see the Corrections page on gartner.com.
This MarketScope analyzes the market for consulting and implementation services for business intelligence (BI) and information management (IM) solutions — for IM (for example, data management, data quality and data warehousing), and information analysis solutions (for example, analytics, performance management, reporting and visualization). The service provider ratings in this MarketScope are based on seven key evaluation criteria. To enable user adoption, consulting and system integration (C&SI) companies must provide a blend of business, industry, technology and program management skills that are aligned with the objectives of a project, institutional and business cultures of a buyer, and organizational capability. All selection processes are enterprise-specific; consequently, your analysis should be specific to your project requirements. Factors driving the market are now more clear, based on key trends in the market and the increasing importance of information used in decision making. The factors include product maturity, new direction for IM and governance. Service providers continue to invest heavily to meet client needs and establish the next set of solution offerings.
The 2012 MarketScope for BI and IM services in North America analyzes the consulting and implementation service market for projects spanning Gartner's perspective on the BI, analytics and IM markets, which are covered in "Gartner's Business Analytics Framework." Service providers in this MarketScope are evaluated on capabilities and offerings that span this framework. The business analytics framework establishes the elements necessary to execute a complete program, which may include strategy, people and processes, project management (PM), analytics, BI platform and IM infrastructure. These projects often require a blend of business, industry, technology, project and program management skills that must be applied to organizational objectives, business culture and employees.
During the past 10 years, organizations have established transactional enterprise application platforms and information silos. Many efforts are aimed at rationalizing the disparate technology, breaking silos, complementing internal information with external information feeds, and adding new technologies to extend capabilities.
The demand for solutions that include information analysis, PM and IM among organizations in North America is strong. Therefore, the growth rates of service provider BI and IM practices often exceed that of other C&SI service lines. Providers of these services meet the demands for increased service delivery in various ways, including targeted acquisitions, new hiring, transferring staff internally, scaling up nearshore and offshore delivery hubs, and growth through software sales. Clients can benefit from the increased number of service offerings, but must also be vigilant that their chosen provider's growth and scalability is sufficiently supported to cope with extra demand. Gartner anticipates continued strong demand for a combination of information analysis, PM and IM services during the next year. Service providers are making heavy investments to support the development of the trend for use of analytics in different forms. There are multiple industry offerings, including retail analytics, fraud analytics solutions, churn analytics or spending analytics. Providers also develop business analytics solutions, whereby analytics are integrated into business processes in which a more holistic view of the business can be achieved. Management or business consulting capabilities are often required to fully develop and integrate these solutions into organizations. All providers are increasing the breadth of their BI and IM practice, and are increasingly choosing to lead with analytics capabilities.
The adoption of global delivery for IM services, in particular, is increasing in line with the market maturing. All providers in this MarketScope offer global delivery options to their clients, in some portion, through the providers' own global delivery hubs.
Tools and frameworks are consistently being developed for service delivery of information analysis, PM and IM, and lead to projects being easier to estimate in terms of cost and length of delivery.
Cloud-based services and software as a service (SaaS) are still of limited use across the Gartner Business Analytics Framework, and those offerings are not evaluated here. The levels of interest are high from clients, indicating strong market hype, but adoption rates remain low even though SaaS is growing quickly and analytics functionality is imbedded into those application solutions. Service providers are preparing for the expected upswing in off-premises delivery by building out offerings in this space, or creating a cloud-based platform as an extension of their BI and IM practice responsibility.
Mobile BI is ever-more requested by BI users, and the external service providers (ESPs) are responding by building out their offerings in this space. Although intricate data calculations are still not done on mobile devices, the advantages for BI end users to quickly access key data on wireless devices when on the move is a big driver. Service providers frequently maintain centers of excellence with resources that focus on developing solutions for mobile devices or tablets, and that focus on visualization and presentation of information.
Further investment among the BI service providers is centered on big data, in-memory analytics, unstructured data and social computing. The big data discussion in particular is gaining much marketplace attention. ESPs are developing advisory services and capabilities by training up teams to think about how information is used in domains, or in vertical markets. Applying the best available technologies to these different use cases is important to get through the big data hype.
The competitive market landscape in North America represents a diverse portfolio of providers that is also reflected in this MarketScope, although the providers evaluated are developing the breadth and scale to offer information analysis, PM and IM solutions on a regional basis and, increasingly, on a global scale. The diversity of the service market we define through the Gartner Business Analytics Framework is high. Many providers that are niche consulting firms on information analysis and PM are not included. Software vendors that have a consulting or service arm to assist their clients with the C&SI-related work and that have fulfilled Gartner's criteria for this MarketScope are included when appropriate.
Information analysis, PM and IM solution services include professional services offerings to optimize an enterprise's processes and integrate related technology applications and platforms, which include application-related work. Methods of purchase and service line definitions are available in "Market Definitions and Methodology: IT Services, 2012."
Information analysis, PM and IM solution services offerings design, develop, deploy, manage and support specific processes, functions, applications or initiatives in user organizations. These services optimize a company's processes and integrate related technology applications and platforms. They include program strategy and definition, data preparation, tool and application evaluation and selection, program development (implementation), training, scientific method for discovery and exploration, engineering solution for access (monitoring), analyzing information, IT operations management and change management.
Information analysis, PM and IM solution services provide effective alignment and integration of BI, analytics and PM initiatives based on the Gartner Business Analytics Framework. These services include IM infrastructure, BI platforms and analytic applications, organizational change (people and processes), PM, and business strategy, as described in Gartner's Business Analytics Framework.
To be included in this MarketScope, C&SI companies had to meet several criteria. This MarketScope does not evaluate the suppliers for their managed service or outsourcing capabilities, but evaluates suppliers only on project-based C&SI. The IT services providers were chosen to be evaluated based on their current and potential market impact, how often they appear on shortlists, the degree to which they are evaluated by respondents to Gartner's primary research surveys, and how often Gartner analysts' interactions with clients result in interest in specific providers.
Companies were selected based on services offered and delivered in North America, regardless of the location of their global headquarters and location of service delivery, as dictated by their own operational models.
The evaluation criteria for selecting these service providers are as follows:
- Presence — Have market presence and demonstrated interest by clients for the ESP solutions and offerings, as determined by Gartner.
- Enterprise — Have demonstrated that their solutions are used and supported across the enterprise and go beyond departmental deployments.
- Projects — Have the capabilities not just for staffing, but also for managing BI programs across the business analytics framework.
- Framework — Deliver projects that include four of the capabilities from the BI and PM framework domains (either singly or in combination). For more information on this subject, see "Gartner's Business Analytics Framework."
- Capabilities — Consistently invest in methodology and internal processes, as well as invest in resource development.
- Revenue — Pure-play BI providers and full-service BI providers are evaluated if they
meet the above inclusion criteria and the following revenue requirements:
- Pure-play BI providers are companies that derive more than 90% of their revenue exclusively from BI consulting and integration services, and they are expected to have $30 million in annual revenue, as estimated by Gartner.
- Full-service providers are companies with $40 million in annual BI professional services revenue, in addition to $160 million in annual revenue for all professional services in application-related work (for example, CRM, ERP or supply chain management, singly or in combination), as estimated by Gartner.
Information during the evaluation process was gathered by briefings provided by the service providers, annual reports and other publicly available information, as well as data provided by the providers and reference checks. Gartner continuously speaks to providers and their clients throughout the year, which also provides us with information. Gartner also conducts a client reference survey with vendor-supplied customers.
Overall Market Rating: Positive
The C&SI vendors in this market are aggressively investing to develop BI, information analysis, PM and IM solutions to meet client needs. The service providers evaluated here have strong understanding of what needs to be done to grow their solution offerings for information analysis, PM and IM solutions. Since practices are growing fast, ESPs are achieving scale to offer a complete portfolio of services for the diverse technologies and applications in the market. Many ESPs need to broaden their bench strength with professionals in the analytics and consulting areas, and they are evolving their organizations to close the talent gap in the marketplace.
Source: Gartner (January 2013)
Source: Gartner (January 2013)
Accenture is a global public company offering management consulting, outsourcing and a broad set of IT services and solutions. Accenture Analytics covers the breadth of services and solutions. Gartner estimates the company had approximately $2 billion in global BI service revenue and about 11,000 professionals throughout the Americas, Europe and Asia/Pacific in 2012. Gartner estimates that North America represents about 30% of its BI service business. Accenture goes to market by its major industry segments of communications and high technology, financial services, health and public service, products, and resources. It offers a full breadth of information analysis and IM solutions. Its PM solutions are offered through the respective management consulting areas.
Accenture has four Innovation Centers in North America that help clients understand how analytics capabilities can be integrated into specific domain needs or by enterprise application ecosystem. Also, it has a number of other predictive analytics centers globally that focus on a variety of business functions, including operations, marketing, fraud and customer.
Gartner's reference survey resulted in a reference feedback score (RFS) of 68 for Accenture in North America. Clients are advocates of the company's capabilities and look to Accenture for thought leadership and experience in business analytics. Clients often select Accenture because of an existing relationship with the company. Important criteria in the selection process include thought leadership, expertise in information architecture, and influence with senior management.
Accenture has the required capabilities to support Endeca, IBM, Informatica, Microsoft, MicroStrategy, Oracle, SAP, SAS Institute Tableau Software and Teradata, among others. The company is a good fit for enterprises requiring a balance of business consulting advice with complex technology execution for their BI solution initiatives. Large organizations that require a breadth of capability can leverage Accenture's scale through its global delivery network.
Capgemini is headquartered in France and has global reach. The company has a global Business Information Management (BIM) practice. Gartner estimates that in 2012, the company had more than $800 million in global BI service revenue and more than 8,000 professionals throughout Europe, the Americas and Asia/Pacific. Gartner estimates that North America represents about 40% of Capgemini's BI service business. Capgemini has developed information analysis, PM and IM solutions for the industries on which it focuses its offerings. Its major industry segments for BIM are telecom, media and entertainment; energy, utilities and chemicals; consumer products, retail and transportation; financial services; the public sector; and manufacturing. Capgemini has established a global center of excellence in Mumbai, India where it showcases Customer BIM Experience (CUBE) to demonstrate its analytics solutions.
Gartner's reference survey resulted in an RFS of 60 for Capgemini in North America. Clients are advocates of the company and find that its consultants' collaboration with clients leads to high satisfaction. Clients often select Capgemini through extensive due diligence as well as through prior positive experience with the company. The company is often selected for its broad base of capabilities in applications and technology expertise, as well as strategic services.
Capgemini has capabilities to support Ab Initio, IBM, Informatica, Microsoft, MicroStrategy, Oracle, QlikTech, SAP, SAS Institute and Trillium Software. Capgemini is a good fit for organizations that are expanding their information analysis capabilities and that can leverage the new analytics solutions Capgemini has developed. Organizations can also benefit from Capgemini IM solutions that leverage its global delivery center.
CGI is a full-service global provider based in Canada. The company is growing its global capabilities for BI across its global network, in particular through its recent combination with Logica. Gartner estimates CGI had about $730 million in global BI service revenue and about 4,200 professionals globally. The combination of CGI and Logica complements each vendor with respect to geographic presence. Gartner estimates that North America now represents about 30% of the BI service business of the combined CGI and Logica. The combined CGI and Logica has broad capabilities across PM and information analysis, as well as IM offerings. However, those capabilities are not yet visible in the marketplace. Primary industries for CGI include government, financial services, telecom and utilities, manufacturing, oil and gas, and healthcare.
Gartner's reference survey resulted in an RFS of 5 in North America for CGI. Clients are generally satisfied with the experience and find the company's ability to staff quickly as an important factor. Clients sometimes select CGI for its presence on the procurement list and relationship with clients. The company is sometimes selected for its information architecture capabilities.
CGI has capabilities to support for Cloudera, IBM, Informatica, Microsoft, Oracle, QlikTech, SAP, SAS Institute, Talend, and Teradata. CGI helps organizations with data and information challenges — especially large organizations, including commercial enterprises and government entities that are looking to get more value from their information.
Cognizant is a public company with a global delivery business model headquartered in the U.S. The majority of its professionals are based in global delivery centers, and it has a growing base of local consultants. The company has a global Enterprise Information Management and Analytics practice. Gartner estimates that in 2012, the company had approximately $1.3 billion in global BI service revenue and about 12,500 professionals in North America, as well as in Europe, the Middle East and Asia/Pacific. Gartner estimates that North America represents about 75% of the BI service business. Cognizant is particularly focused on the communications, information, media, entertainment and high technology; financial services and insurance; healthcare and life sciences; and manufacturing, energy and utilities, retail, travel and hospitality, logistics and consumer goods. Cognizant has invested in multiple areas for solutions aimed at customer life cycle analytics, PM frameworks and metrics, and BI on mobile and cloud.
Gartner's reference survey resulted in an RFS of 65 for Cognizant in North America. Clients are advocates of Cognizant and identify thought leadership as its strength. They find that consultants are collaborative with clients and committed to client success. Clients often select Cognizant because of an existing relationship with the company, as well as extensive due diligence for new engagement. Important criteria in the selection process includes its overall thought leadership for BI solutions that are presented during the proposal process.
Cognizant has alliances with Actuate, Amazon Web Services, Endeca, IBM, Informatica, MicroStrategy, Microsoft, Oracle, QlikView, SAP, SAS Institute, Syncsort, Talend and Teradata. Cognizant is a good fit for clients with large IM or information analysis and PM projects, whereby a combination of consulting skills is needed with low-cost delivery.
CSC is a U.S.-headquartered company with a global reach and breadth of IT services offerings. The company is globalizing its BI service offerings into an Enterprise Intelligence and Information Services practice. Gartner estimates that in 2012, the company had approximately $465 million in global BI service revenue and more than 3,400 BI professionals in the Americas, Europe and Asia/Pacific. Gartner estimates that North America represents about 50% of the BI services business. CSC follows the vertical focus of the company and goes to market in the areas of energy and natural resources; financial services; healthcare; manufacturing; the public sector; and transportation. The company has increased its government offerings through the acquisition of 42Six Solutions, particularly in intelligence and defense. CSC addresses the needs of its Global 1000 clients in leveraging and extracting value of internal and external information assets and sources.
Gartner's reference survey resulted in an RFS of 38 for CSC in North America. Clients are generally satisfied and complement management responsiveness, as well as consultant skills and dedication to quality. Clients sometimes select CSC because of an existing relationship with the company. Important criteria in the selection process include its BI solutions vision to client business issues.
The company has alliances with EMC, IBM, Informatica, Oracle, SAS Institute and SAP, and is building centers of competence for these strategic product groups. CSC is a good fit for clients with larger-scale projects, domain-specific projects and also information integration and BI projects. Its strength is in its IM offerings.
Deloitte is a global accounting, tax, consulting and advisory firm with a broad IT services portfolio. The BI group goes to market as Deloitte Analytics and has major practice areas to cover information analysis, PM and IM needs. Gartner estimates that in 2012, the company had approximately $1.4 billion in global BI service revenue and more than 6,300 BI professionals in the Americas, Europe and Asia/Pacific. Gartner estimates that North America represents about 75% of the BI service business. Deloitte has a strong industry focus and goes to market through its target industries of consumer products, energy, financial services, insurance, life sciences and healthcare, manufacturing, and the public sector. Deloitte continues to invest in the information analysis area, for example, through its acquisition of Recombinant Data Corp. (a provider of clinical solutions), its acquisition of Daemon Quest (provider of customer analytics), its acquisition of Skura BI Group (Canadian BI service provider), its build-out of Deloitte SNET (firmwide solutions network where analytics are increasingly included), and multiple HIVE locations in North America (Highly Immersive Visual Environment to showcase technologies and analytics).
Gartner's reference survey resulted in an RFS of 64 for Deloitte in North America. Clients are advocates and are satisfied with consultants' commitment, experience and partnership. Clients often select Deloitte as a result of extensive due diligence. Important criteria in the selection process include its team members, its solutions vision and its industry and functional capabilities.
The Deloitte Analytics practice has IBM, Informatica, MicroStrategy, Oracle, QlikTech, SAP, SAS and Teradata alliances. Deloitte is a good fit for organizations that are addressing complex business issues that can be measured by business outcomes and backed by technology strength to support the execution.
Ernst & Young is a global organization of member firms providing assurance, tax and technology services. Enterprise Intelligence is the BI practice that is part of its advisory division. Core to this practice are services for information analysis and PM. Its IM services offering is a growing segment. Gartner estimates that in 2012 the company had approximately $425 million in global BI service revenue and about 1,600 BI professionals. North America accounts for about 25% of that revenue. Ernst & Young has broad industry coverage, and its Enterprise Intelligence practice works across industries of government, financial services, life sciences, healthcare, consumer products, manufacturing and utilities. The Enterprise Intelligence practice focuses on core processes across a broad range of information analysis and PM solutions, and has particular focus on issues of data quality that support these solutions.
Gartner's reference survey resulted in an RFS of 48 for Ernst & Young in North America. Clients are loyal to the firm and satisfied with consultant skills in technologies, analytics and industries. Clients often select Ernst & Young as a result of existing relationships and through extensive due diligence for new engagements. Important criteria in the selection process include its team members, its solutions vision as well as its functional capabilities.
The Enterprise Intelligence practice supports leading technology platforms of IBM, Oracle, SAP and Tibco Software; however, it cannot have an alliance with Oracle because Ernst & Young is the audit firm for Oracle. Ernst & Young does well in terms of expanding an organization's information analysis and data quality needs, and assisting in PM strategy and execution.
HCL Technologies is an India-headquartered service provider with information analysis and IM capabilities distributed in its Enterprise Transformation Services area and Enterprise Application Services area. HCL uses its global delivery model for application development and technology services. Gartner estimates that in 2012, the company had approximately $240 million in BI service revenue globally and more than 3,300 BI professionals. Gartner estimates that North America represents 50% of the business. For its information analysis and IM services, HCL is focused on banking, capital markets, insurance, pharmaceuticals, consumer services and manufacturing. HCL has established an advanced analytics lab and begun offering analytics as a service to clients.
Gartner's reference survey resulted in an RFS of 72 for HCL in North America. Clients are advocates of the firm, and are satisfied with consultant knowledge and expertise across a range of BI platforms. Clients often select HCL as a result of existing relationships and its presence on a procurement list. Important criteria in the selection process include its infrastructure, architecture and application expertise.
The company has alliances with IBM, Informatica, Microsoft, MicroStrategy Oracle, QlikTech, SAP, SAS Institute, Talend and Teradata. HCL is a good option for large enterprises looking for a service partner in IM, with an emphasis on managing data quality and a BI solution.
HP is a global technology and outsourcing company that is headquartered in the U.S. The HP practice of Information Management and Analytics Services is part of HP Enterprise Services. The global practice is known for its expertise in data management, data warehousing, information strategies and information delivery. Gartner estimates that the company had about $500 million in global BI services revenue in 2012 and about 5,000 professionals throughout its core markets of the U.S., Italy, U.K., Germany and Japan, as well as its global delivery locations. Gartner estimates that North America represents about 50% of the BI service business. HP's primary industry segments are financial services; communications, media and entertainment; and healthcare and life sciences. The HP Information Management and Analytics Services group leverages its alignment with HP Labs and has invested to create portfolio of offerings related to Autonomy, analytics, big data and social intelligence solutions.
No client references were available for the Gartner reference survey, and an RFS cannot be assigned to HP for its BI and IM services. Gartner speaks with HP clients, and they are generally satisfied with its services. Many clients are working with the Information Management and Analytics Services group as a follow-on to other engagements with HP.
HP has alliances with Initio, Analytix, Balanced Insight, Composite, Informatica, Microsoft, MicroStrategy, SAP, SAS and Tibco Software for its BI solutions. The company is a good fit for clients expanding their enterprise application platform capabilities for BI reporting and expanding their IM needs.
IBM is a global technology, business services and outsourcing company. IBM Global Business Services (GBS) is the consulting group under which the Business Analytics and Optimization (BAO) practice sits. Gartner estimates that in 2012, company had approximately $2.6 billion in global BI service revenue and about 9,000 professionals in its BAO Service line throughout the Americas, Europe and Asia/Pacific, as well as several thousand analytics experts in enterprise applications and outsourcing practices. Gartner estimates that North America represents about 45% of the BI service business. IBM GBS covers a broad base of industries and has developed more than 40 industry business use cases and a Smarter Analytics Signature Solutions portfolio, which preintegrates IBM services and products aimed at business issues such as predictive asset monitoring and optimization or customer next best action analytics. It has established nine analytics solution centers to showcase front-office solutions and bring together IBM Software Group with IBM GBS. IBM Research is also working more closely with IBM GBS to bring more scientific methods to its consulting offerings and BAO solutions.
Gartner's reference survey resulted in an RFS of 90 in North America for IBM GBS. This RFS score indicates that clients are advocates and express satisfaction with consultant expertise as well as the integrated solutions approach when clients have chosen it. Clients often select IBM GBS as a result of existing relationships. Important criteria in the selection process include its vision and thought leadership, its information architecture and functional expertise.
IBM GBS has a broad base of alliances and competencies across products in the BI marketplace. However, clients sometimes express concerns for its independence because of its direct link to the IBM Software Group when they need to evaluate a breadth of products. IBM GBS is a good fit for clients looking for information analysis and IM solutions, as well as implementation of PM applications. IBM GBS can handle complex initiatives that require both business and technology skills by industry through its BAO solutions.
Infosys is an India-based IT services provider. Infosys has a BI and PM practice that it is centralizing into one global Information Transformation practice. Gartner estimates that in 2012 the company had approximately $700 million in global BI service revenue and about 8,000 professionals in the U.S., Canada, Belgium, Denmark, Finland, France, Germany, U.K., Switzerland, the Netherlands, Russia and Japan. Gartner estimates that North America represents about 65% of the BI service business. Infosys goes to market in the areas of financial services and insurance; manufacturing; energy, utilities, communications and services; and retail, CPG, logistics and life sciences. It has four centers of excellence showcasing information solutions for big data, SAP, social and visualization.
Gartner's reference survey resulted in an RFS of 56 in North America for Infosys. Clients are advocates of Infosys and are pleased with breadth of capability, agility of teams and commitment to client success. Clients often select Infosys as a result of existing relationships. Important criteria in the selection process include its information architecture and knowledge of team members.
Infosys has alliances with IBM, Informatica, MicroStrategy, Microsoft, Oracle, QlikTech, Tableau, SAP, SAS Institute, Spotfire and Teradata. Infosys helps clients expand business application initiatives with BI capabilities and leverage offshore implementation services, and helps with outsourced BI programs.
KPMG is a global network of professional firms providing audit, advisory and tax services. The KPMG BI practice has aligned its capabilities around management consulting and BI strategy. Gartner estimates that in 2012, the company had approximately $700 million in BI service revenue and about 2,500 professionals throughout Western Europe, North America and Asia/Pacific. Gartner estimates that North America represents about 40% of the BI service business. KPMG has made multiple acquisitions to increase its scale, including Wise Window (MOBI — mass-opinion BI — Web analytics), and Secor (strategy management consulting in Canada). KPMG is promoting new business models to exploit information as examples of its vision. KPMG offers solutions for the financial services, industrial services, healthcare, public sector, oil and gas, communications, and consumer markets.
Gartner's reference survey resulted in an RFS of 76 for KPMG. Clients are advocates of KPMG and are complimentary of the methodologies, partnership and commitment of the firm, as well as consultant business knowledge. Clients often select KPMG for new engagements as a result of software vendor recommendations and client due diligence. Important criteria in the selection process include its PM and business process capabilities.
KPMG, in some cases, will to subcontract implementations with IBM or TCS to bring its management consulting expertise to an engagement. KPMG has broad relationships with independent software vendors in the market and claims the broadest coverage — from management consulting through technology implementation. Although KPMG still has scale limits in its consultant numbers, it continues to grow. Clients work with KPMG across all aspects of information analysis, PM and IM.
Mahindra Satyam is an offshore service provider based in India. It offers an extensive set of IM solutions through its core BI practice, as well as extended sister company Tech Mahindra. Mahindra Satyam and Tech Mahindra are combined under the Mahindra Satyam brand. Although Mahindra Satyam and Tech Mahindra remain legally separate entities, their operations have been integrated since 1Q11, and this includes their offering of a "single face" to customers. Gartner estimates that in 2012, this group had approximately $140 million in global BI service revenue and about 3,400 professionals throughout the Americas, Europe and Asia/Pacific. Gartner estimates that North America represents about 50% of the BI service business. Mahindra Satyam as a stand-alone brand with core strengths in financial services, manufacturing and telecom as well as healthcare, IT services and utilities. Mahindra Satyam is rebuilding a global BI practice to meet a global brand addressing the information analysis and IM demands in the market, and is well-positioned with its iDecisions analytics solutions to provide an analytics platform.
Gartner's reference survey resulted in an RFS of 51 for Mahindra Satyam. Clients are advocates of Mahindra Satyam and appreciate the flexibility of teams and alignment with client goals. Clients often select the firm from existing relationships and for new engagements as a result of due diligence. Important criteria in the selection process include its proposed cost of an engagement and positive experience in prior projects.
Mahindra Satyam alliances include IBM, Informatica, QlikView, Splunk, Cloudera, Solix Technologies, SAS Institute, Microsoft, Oracle, SAP, Teradata, Ab Initio and Greenplum. It has established broad capabilities and offers outsourcing and management for data warehousing. Clients work with Mahindra Satyam to execute across BI and IM project needs.
Oracle Consulting Services is the consulting arm of Oracle, which is based in the U.S. It has a BI and EPM consulting group offering information analysis and IM solutions. Gartner estimates that in 2012, the company had approximately $90 million in North American BI service revenue and about 450 professionals. Oracle Consulting's key growth initiatives include mobile analytics, migration factory for platforms and engineered systems, analytics cloud, in-memory analytics, social analytics, and information architecture and big data services. Oracle Consulting's information analysis offerings are specific, with a focus on helping customers with the features and functions of Oracle software. The consulting group is a specialist in Oracle products and technology. Oracle Consulting relies on its broad ecosystem of partners to help clients with business process and change management and helps its certified partners to augment staff of product specialists for highly specialized skills, particularly with legacy, nonmainline products.
Gartner's reference survey resulted in an RFS of 45 for Oracle Consulting. Clients are loyal to Oracle Consulting and commend that its consultants' knowledge of products and technology, as well as the ability to hold one vendor accountable for the success of products and technology through its consulting services, was important. Clients often select the consulting group because of an existing relationship. Important criteria in the selection process include Oracle Consulting's vision for BI and CPM-EPM.
The company should be considered when strategy or specialization in Oracle technologies or products is necessary, for example, CPM-EPM, and for BI in its applications, such as CRM and supply chain management.
PwC is a global network of member firms that offer accountancy and advisory services, as well as a portfolio of IT services. PwC has established an Information Management group to centralize its solutions in this area. Gartner estimates that in 2012, the company had approximately $550 million in global BI and PM service revenue and about 2,500 professionals throughout the Americas, Europe and Asia/Pacific. Gartner estimates that North America represents about 40% of the BI and PM service business. PwC acquired Ants Eye consulting to enhance its social media and marketing services, which contribute to its social analytics capabilities. PwC's IM practice goes to market together with the firm's industry sectors. It offers a full range of information analysis, PM and IM solutions.
Gartner's reference survey resulted in an RFS of 62 for PwC in North America. Clients are advocates of PwC and complement the firm for its partnership with client goals and leadership in project success and PM as well as consultant understanding of technology. Clients often select the consulting group because of an existing relationship. Important criteria in the selection process include thought leadership, information architecture, industry expertise and PM methodology.
PwC has alliances with Microsoft, Oracle and SAP, and its BI and PM solutions complement the enterprise application platforms of its clients. PwC is a good fit for clients looking at the impact of information strategies on their business processes.
SAP Consulting is the delivery arm of SAP and is based in Waldorf, Germany. SAP Consulting has an Analytics services group and a Data and Technology services group, which both help customers implement, deploy and optimize the SAP products for information analysis and IM. Gartner estimates that in 2012 the company had approximately $100 million in North American BI service revenue and about 400 professionals. SAP Consulting follows the product strategy of SAP through its Analytics services and Data and Technology services groups, which includes a portfolio, such as SAP Hana, Mobile Analytics and Business objects; however, the focus of the consulting group is assisting clients installing newly introduced products or managing established products. SAP Consulting does not offer a breadth of services across the Gartner Business Analytics Framework.
No client references were available for the Gartner reference survey, and an RFS cannot be assigned to SAP Consulting for its BI and IM services. Gartner regularly speaks to SAP Consulting clients, and most are generally satisfied with its offerings, although they are limited in the market. SAP Consulting's strategy is changing to provide an aspirational vision of the products SAP offers in the analytics market. Therefore, it relies on the SAP ecosystem in an effort to create alignment between SAP Consulting and SAP's service partners. As a buyer, understanding how ecosystem partners will fill additional BI and IM needs is important to assess.
SAP Consulting is a good option for clients that need help validating a SAP-based solution, using a rapid deployment service for existing SAP products, and implementing new SAP technology.
TCS is part of the Tata Group — one of India's largest conglomerates. TCS has a broad set of IT services and a BI and PM practice that leads its global BI solutions. Gartner estimates that in 2012, the company had approximately $1.1 billion in global BI service revenue and about 15,000 professionals throughout the Americas, Europe and Asia/Pacific. Gartner estimates that North America represents about 65% of the BI service business. TCS goes to market by client, and it aggregates clients into industry segments of financial services; insurance; life sciences and healthcare; manufacturing; retail and distribution; telecom, media and entertainment; and travel and hospitality. It offers a full breadth of information analysis and IM solutions, and implementation of PM applications. It has invested in offering a broader set of predictive analytics across industries.
No client references were available for the Gartner reference survey, and an RFS cannot be assigned to TCS for its BI and PM practice. Gartner finds that in speaking to TCS clients, they are generally satisfied with its services, but desire greater innovation and client-centric advice. TCS is revamping its multiyear service strategy around business analytics, BI and IM, especially encompassing the initiatives on products, cloud, mobility, social, multistructured information and governance.
TCS works with multiple partners, including IBM, Informatica, Microsoft, MicroStrategy, Oracle, Pegasystems, SAP, SAS Institute, Teradata and Tibco Software. TCS is suited for technology-centric projects, for projects in which information integration is key, and for engagements in which formulating an enterprise information strategy is necessary.
Teradata Services offers consulting services through Teradata Consulting, as well as its subsidiary Claraview. Claraview can be viewed as Teradata's own BI specialist firm with capabilities on a wide breadth of non-Teradata products. Teradata Consulting can be viewed as the services group specializing on Teradata products. This approach is unique in the market and gives the company a breadth of capability for information analysis and IM. Teradata Services goes to market by geographic region for the U.S. and Canada through its primary industry groupings of communications and media; financial services, insurance and healthcare; government; manufacturing and consumer packaged goods; and retail and transportation.
Gartner estimates that Claraview had approximately $50 million in North American revenue in 2012 and about 400 professionals. Claraview scored an RFS of 74 in the Gartner reference survey, and clients praise its consultants' commitment for execution of an engagement. Claraview has technology partnerships with IBM, Informatica, Microsoft, MicroStrategy, Oracle, SAP, SAS Institute, Spotfire, and Tableau. Claraview is a good fit for clients needing staffing support for system integration and implementation of a wide range of products.
Gartner estimates that Teradata Consulting had about $550 million in revenue in 2012 with 4,000 professionals, and North America represented 65% of revenue. Teradata Consulting scored an RFS of 44 in the Gartner reference survey, and clients praise its industry solutions. Teradata Consulting is a good fit for clients using the Teradata product set. As a combined entity, Teradata Services (Claraview and Teradata Consulting) offers a broad set of solutions addressing multiple BI and IM needs.
Wipro is an India-based IT services and outsourcing provider. The company has an Analytics and Information Management practice offering services that cover the BI market. Gartner estimates that in 2012, the company had about $870 million in global BI service revenue and about 9,500 professionals throughout the Americas, Europe and Asia/Pacific. Wipro uses a global delivery model effectively, and a majority of its consultants are based in an offshore location, such as India. Gartner estimates that North America represents about 50% of the BI service business. Wipro primary industries include financial services, retail, manufacturing, energy and utilities, healthcare, and high-tech and telecom.
Gartner's reference survey resulted in an RFS of 58 for Wipro in North America. Clients are advocates of Wipro services and are generally satisfied, indicating technical expertise of consultants is a standout. Wipro reaches clients through its existing relationships as well as its marketplace momentum and positioning on procurement lists. Important criteria in the selection process include its approach to information architecture as well as the team members proposed for an engagement.
Wipro has primary partnerships with Cloudera, IBM, Oracle, SAP, Microsoft, Teradata, Informatica, SAS Institute, MicroStrategy, Trillium, Kalido, QlikTech, Roambi, Splunk, Tableau, Tibco Software, Hortonworks and Revionics. Wipro can handle large-scale IM projects and also provides large-scale outsourcing. IM and BICC work, and information analysis are also strong points. Wipro is a good match when scale on an engagement is important in meeting IM needs.
Note that Gartner has used an RFS number to help score the customer experience criterion, one of seven criteria used in this research.
The RFS follows the Net Promoter Score (NPS) methodology. We scored individual reference responses across 28 questions on a scale of negative 100 to positive 100, based on the top versus bottom ratings. Generally, an NPS of greater than 50 considers a reference a promoter of an organization. A negative NPS considers a reference a detractor of an organization. Our RFS similarly reflects this range of client enthusiasm for the quality, relationship and opinion that references have of their service provider.
In our assessment, RFS is indicative of the experience the client received from the service provider. For an RFS of greater than 50, the service provider was able to convert a reference's positive experience into one of advocacy for the vendor. For a positive RFS, the service provider managed expectations effectively, and clients received the service experience they desired — a combination of value, price, capability, knowledge, execution and vision. For a negative RFS, multiple issues could result in a poor experience for the reference that can be specific to individuals on an engagement, incompatible work styles, or outright mismatch in what the vendor delivered to what the client expected.
We review and adjust our inclusion criteria for Magic Quadrants and MarketScopes as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant or MarketScope may change over time. A vendor appearing in a Magic Quadrant or MarketScope one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. This may be a reflection of a change in the market and, therefore, changed evaluation criteria, or a change of focus by a vendor.
Gartner's MarketScope provides specific guidance for users who are deploying, or have deployed, products or services. A Gartner MarketScope rating does not imply that the vendor meets all, few or none of the evaluation criteria. The Gartner MarketScope evaluation is based on a weighted evaluation of a vendor's products in comparison with the evaluation criteria. Consider Gartner's criteria as they apply to your specific requirements. Contact Gartner to discuss how this evaluation may affect your specific needs.
In the below table, the various ratings are defined:
MarketScope Rating Framework
Is viewed as a provider of strategic products, services or solutions:
- Customers: Continue with planned investments.
- Potential customers: Consider this vendor a strong choice for strategic investments.
Demonstrates strength in specific areas, but execution in one or more areas may still be developing or inconsistent with other areas of performance:
- Customers: Continue planned investments.
- Potential customers: Consider this vendor a viable choice for strategic or tactical investments, while planning for known limitations.
Shows potential in specific areas; however, execution is inconsistent:
- Customers: Consider the short- and long-term impact of possible changes in status.
- Potential customers: Plan for and be aware of issues and opportunities related to the evolution and maturity of this vendor.
Faces challenges in one or more areas.
- Customers: Understand challenges in relevant areas, and develop contingency plans based on risk tolerance and possible business impact.
- Potential customers: Account for the vendor's challenges as part of due diligence.
Has difficulty responding to problems in multiple areas.
- Customers: Execute risk mitigation plans and contingency options.
- Potential customers: Consider this vendor only for tactical investment with short-term, rapid payback.