Prepare for the Digital Business Disruption – Embrace, Adapt, Reinvent
The agenda is designed for business and IT professionals to jointly advance their process knowledge skills and projects to drive business transformation together. This event will help BPM teams get started on the path for the digital future and will show how to:
- Exploit the forces of digital disruption to improve organizational performance
- Prioritize investments towards projects that will drive growth and innovation
- Overcome cultural and political resistance to change
- Build the skills to establish yourself as a leader for digital process transformation
Janelle Hill, VP Distinguished Analyst, talks about business process reinvention.
Comprehensive Tracks and Sessions
Our agenda will feature comprehensive tracks to drill down on the business process management topics that most interest you, with track sessions tagged to help you create a customized agenda based on your IT role, experience level and key focus.
- Track A: Embrace The Challenge — Foundations for Success
- Track B: Adapt To Survive — Overcoming the Challenge of Change
- Track C: Reinvent Your Business Processes — Driving Transformation
- Applied Learning: Practical Approaches to Real Challenges
- Virtual Track: Governing Change — Deciding Under
- Virtual Track: Defining Change — Measuring Value
- Virtual Track: Personalizing Change — Communication and Engagement
Hot topics to be covered:
- Defining the Value of BPM to Business and IT
- Managing Change as You Improve Processes
- Making Process Governance Work
- Developing Key Roles and Skills for Continuous Process Improvement
- Measuring Business Outcomes in a Process Context
In addition to our comprehensive tracks, our Agenda also features several special sessions providing opportunities to learn from and interact with Gartner analysts, industry experts and peers, and top solution providers:
SOLUTION PROVIDER SESSIONS
Real success storiesView Sessions
These sponsor-led sessions feature some of the market's most fascinating solutions. You'll hear real-life examples from those who have deployed solutions successfully, including their strategies, challenges and results.
60 Seconds or Bust: Meet the Gartner MDM Analysts
A fast-paced opener to the event designed to introduce you to the dozen or more Gartner analysts who will be participating in this year's event.
Gartner Keynote: The MDM Scenario
Interest in MDM continues apace. More and more organizations are recognizing the value of “single version” of the truth of critical data like “customer” or “product” or “hierarchy.” But the barriers to adopting MDM remain high; it is a different way to manage data as an asset, and it impacts so many other things in IT and in the business. We take stock of what has been achieved with MDM so far, and chart the journey going forward. We share our predictions about where MDM is going in terms of technology, best practices, the market and the vendor landscape, to give you the Gartner vision for the future of MDM.
MDM Awards: Finalist Presentations
Our three finalists in the MDM Excellence Awards tell us how and why they've earned their finalist spot. Don't miss these stories of success, so you can cast an informed vote for our winner, announced later in the day.
MDM Excellence Awards: And the Winner Is ...
Gartner Closing Keynote: An Open Research Meeting
Putting Your MDM Program Together
Setting up a successful MDM program entails the complex orchestration of governance, organization, process, and technology infrastructure, each comprising specific required components. This workshop will present these detailed components and their recommended interrelations. Participants will combine MDM Summit concepts with their unique organizational perspectives to form an outline of their MDM program that can guide their gap analysis and roadmap decisions.
Building Your Initial Business Case for MDM
We'll highlight what business executives are looking for in an initial MDM business case, and then describe the process and provide the tools to deliver these requirements.
Barriers and Best Practices for Organizing and Governing Master Data
We'll help participants determine the greatest barriers to master data management, and the best practices that groups have used or can determine to overcome them. First, we'll discuss the challenges and barriers to MDM, then brainstorm best practices and solutions to these challenges. Finally, we'll discuss how to create and sustain the organizational change needed for MDM.
Experiences in Data Quality Improvement: What Works and What Doesn't
Join a group of peers to share best practices for discovering, defining, quantifying and improving master data quality. Participants should be beginners to intermediates, and be ready to talk about programs related to "customer," "supplier," "product," "service," "hierarchy" and other master data objects. Come prepared to share a best practice, war story, or success story.
Roundtable: Overcoming Barriers to a Single View of Customer
Join with a group of peers to share best practices for overcoming various barriers to creating a single view of customers. Come prepared to share a best practice or success story.
Roundtable: Leveraging Operational MDM in Business Intelligence
Join with a group of peers to share best practices related to leveraging operational MDM in business intelligence initiatives. Come prepared to share a best practice or success story.
Roundtable: Linking MDM and BPM Initiatives
Join with a group of peers to share best practices for linking MDM and BPM initiatives. Come prepared to share a best practice or success story.
Roundtable: How to Get Your MDM Program Started Next Monday
Join with a group of peers to share best practices for returning to the office Monday ready to advance your MDM program. Come prepared to share a best practice or success story.
Tutorial: MDM for Beginners
Tutorial: Gartner’s Seven Building Blocks for MDM – Start Your MDM Journey Here
MDM is not just about technology, and MDM program managers should use a business-driven framework to ensure that all the component parts of MDM are addressed. MDM programs need to align with the business vision and strike the right balance between technology and governance and organizational issues. We'll provide an overview of Gartner's Seven Building Blocks of MDM Framework.