Summit Tracks

Track B: Customer Service and Logistics

Supply chain strategists and planners today face unprecedented levels of demand volatility coupled with ever-increasing risk and vulnerability in their suppliers and their value networks. As if this wasn't enough, they've got a talent management crisis on their hands, too. To thrive despite these challenges, successful supply chain executives will turn to customer and supply chain segmentation, cost-to-serve strategies, advanced levels of sales & operations (S&OP) planning maturity, and efficiencies and innovations in demand and inventory management.


Gartner Keynote: Survive or Thrive in an Age of Uncertainty

23 July, 2012 (09:30 - 10:15)

CEOs are laying down a call to action for supply chain executives to help their organizations not merely survive, but to thrive, in this age of uncertainty. An ensemble of Gartner’s leading analysts will look at the strategies and actions successful supply chain leaders have taken, and will continue to take, to rise to this challenge and create world-class supply chains that contain costs, drive efficiency, mitigate risk and inspire through innovation.

Guest Keynote: Visible Innovation

23 July, 2012 (10:45 - 11:30)

Customer-Driven Supply Chain: Customer Segmentation, Supply Chain Segmentation and Cost-to-Serve

23 July, 2012 (11:45 - 12:45)

To be demand-driven, you first need to understand customer value, and then be able to deliver on it. The next generation of leaders will manage a portfolio of supply chains that provide differentiated outputs aligned to unique customer value characteristics. We'll provide tools to create this vision for your supply chain, and best practices to enable the change.

Case Study: Inventory Management – Stop the Love/Hate Relationship

23 July, 2012 (14:15 - 15:15)

Inventory is the focal point for supply chain trade-offs, and the topic of intense negotiations. Manufacturing finance executives view inventory as working capital to be minimized, while operations leaders value it as a lever of flexibility. Meanwhile, manufacturers, retailers and distributors each try to minimize their inventories and push it on each other. We share insights, frameworks and best practices for developing optimal inventory strategies along the value chain, while striking a balance between the balance sheet, market growth objectives and delighting customers.

Building Future-Focused Supply Chain Talent

23 July, 2012 (16:30 - 17:30)

While many supply chain organizations self-assess their core functional skill sets at a high level, the opposite is true for cross-functional management and facilitation skills. As a result, supply chain leaders and fast followers are actively investing in the orchestration skill set. We'll use "before and after" profiles of successful supply chain talent programs to show how your competency models, career path architectures, recruiting strategies and learning and development models will have to change.

Solution Showcase Networking Reception

23 July, 2012 (17:30 - 19:00)

Gartner Keynote: The Gartner APAC Supply Chain Top 15 Revealed!

24 July, 2012 (09:30 - 10:30)

Gartner analysts will reveal the companies comprising the APAC Supply Chain Top 15. Gartner Research annually ranks supply chain organizations based on various operational and financial metrics, Gartner analyst voting, and supply chain executive peer voting. For the first time this year, we'll unveil the Top 15 supply chains from companies headquartered within APAC.

Resiliency in Uncertain Times: Inside Lenovo’s Hybrid Supply Chain Strategy

24 July, 2012 (10:30 - 11:15)

Building strong supply chain resiliency necessary to thrive in today’s rapidly changing and fiercely competitive technology industry demands unconventional approaches. Mr. Gardner will describe and provide insight into Lenovo’s innovative hybrid manufacturing strategy, through which the company effectively orchestrates a carefully balanced mix of in-house factories and outsourcing partners to produce its PC product portfolio for the global market. Hybrid manufacturing enables the company to optimize control, flexibility and responsiveness across its global operation. Mr. Gardner will illustrate the potential benefits of this strategy through a discussion of how it helped Lenovo outperform its industry peers during periods of severe parts supply disruptions in 2011.

Sales & Operations Planning: Achieving and Sustaining a Stage 3 Process

24 July, 2012 (11:45 - 12:45)

Gartner research shows that nearly 70 percent of companies are stuck at Stage 2 in the Gartner S&OP maturity model. They struggle to get to Stage 3 because they lack the focus and a road map for doing so. We show you how to get there, using lessons from leaders in achieving and sustaining a Stage 3 process.

The Six Essentials of Strategic Planning

24 July, 2012 (14:00 - 15:00)

As corporate strategy establishes "what" must be achieved, the supply chain must respond with "how." Successful supply chain leaders use metrics to clearly connect top-level corporate objectives and supply chain initiatives. We'll provide the six essentials to make that connection clear, to manage strategic planning on an ongoing basis, and to share the vision across the entire supply chain organization.

Case Study: The Quest for Demand Management Excellence – Progress So Far

24 July, 2012 (15:30 - 16:30)

With unprecedented demand volatility, increasing customer requirements and longer lead times, companies have never struggled so much to make sense of demand signals and respond accordingly. We'll discuss the findings of a quantitative global survey that examines the state of demand management across industries, and best practices for organization structure, technology deployment and process design.

An Agenda Just For You

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