Sessions By Type
End-User Case Studies
Gartner invites a number of end users to personally present leading-edge case studies and answer questions.
Sessions
Guide Dogs: Crossing the Rubicon - Redefining an Organization Through Transformational Change
14 March, 2012 (14:15 - 15:00)
It is estimated that 180,000 blind and partially sighted people never leave home alone lacking the independence of mobility. To reach them Guide Dogs will deliver a wider suite of mobility services to 64,000 blind and partially sighted people by the end of 2016. Guide Dogs set out to deliver an ambitious change programme, re-aligning its internal resources in 2011. Key lessons to be covered in this case study: • Corporate Ownership, Leadership and Accountability • Communication with all Stakeholders • Embedding change quickly and efficiently
Revolutionary Process Change, When the Users Don’t Know What They Want
14 March, 2012 (14:15 - 15:00)
Mr. Graves will discuss how the Albert Einstein College of Medicine went about the management of the change required to install a BPMS system at this major Medical College. The problem was to replace the existing problematic pape- based system with a computer infrastructure. The challenge was how to begin to move the organization up the CMMI maturity ladder from level 1.0. without a common language between the administrative personnel and the research personnel. case study examines how Einstein addressed the challenge, the results and the lessons learned
Royal Dutch Shell: Leveraging IT to Drive Value From Processes
14 March, 2012 (14:15 - 15:00)
Over the last 5 years, Shell has been on a journey to standardize its ERP and processes. Like most other companies that have been through a similar exercise, Shell found that beyond the initial implementation phase, there was a significant difference between the processes as they were initially designed, how they were implemented and ultimately, how they were executed. This case study shows how Shell: • Addressed this problem through a combination of technology and Lean Sigma methodology • Reduced waste and value loss • Industrialized its continuous improvement strategy in finance
Saving Lives and Reducing Costs – How RNLI uses BPM to Ensure Maritime Safety
15 March, 2012 (13:00 - 13:45)
Cost effectiveness is a core principle for most businesses, but if your business relies purely on voluntary donations, the need to manage costs is critical. When saving lives is your mission, failure to manage costs could result in a failure to save lives. This case study will show how RNLI used BPM to seize control of its running costs and ensure improved service delivery. The session will show how RNLI: • Eliminated waste from core processes using Lean • Achieved major cost savings in its core business • Ensures continued sustainability and future success with a constrained cash pipeline
Kredinor: A Journey from Raw Data to Insight and Profitability Utilizing BPM
15 March, 2012 (13:00 - 13:45)
KrediNor is Norway’s second largest debt collection agency with a portfolio worth 3.5 million Norwegian crowns. In January 2011, the Norwegian Government reduced official debt collection fees by 30%, dramatically impacting KrediNor’s revenue overnight. This case study demonstrates how KrediNor used BPM to overcome this challenge. This case study will show how KrediNor: • Achieved business value from Master Data • Realized the power of process improvements • Created competitive advantages out of process understanding • Organized its BPM initiatives for maximum gain
