Summit Tracks
Next Generation BPM
The 1st generation of business processes were clearly aimed at cost savings and efficiency with predictable results on a technology platform supporting continuous improvement. The next generation of processes will have to that, and more. Tomorrow’s processes will provide more visibility, be more dynamic, be much better looking and lots smarter. These processes will be aimed at innovative solutions that yield intelligent and better business operations while staying in tune with shifting customer needs and management strategies. This will require a new technical platform that is in essence an intelligent business process management suite.
Sessions
Intelligent Business Operations
14 March, 2012 (13:00 - 14:00)
The time that businesses have to respond strategically and operationally is getting shorter and this trend is accelerating. There is danger of responding without the proper analysis, or with too much analysis. This session delves into the ways organizations must behave going forward as we head into the “intelligent real time” world, looks at the effect on people and technologies and examines the next generation of BPM.
The BPM Best Practices of Highly Adaptive Organizations
14 March, 2012 (16:15 - 17:15)
Successful business process improvement requires organizations that are resilient in recognizing triggers of change and adapting to those changes. Distilling the key insights from sessions, workshops, and roundtables, this session nets out the roadmap for BPM practitioners
Rapid Fire: Case Management: The Hottest Unstructured Process Pattern
14 March, 2012 (17:30 - 18:00)
For years, process improvement efforts have focused on structuring activities into easily automated workflows to reduce costs and increase efficiency. Less attention has been paid to more complex work, which requires the interpretation of knowledge workers for successful completion. Improving unstructured processes produces significant performance gains. And case management has emerged as the hottest unstructured process management opportunity.
Gamification: Employ Game Techniques to Increase BPM Engagement
15 March, 2012 (08:00 - 09:00)
Processes are often designed with efficiency or cost savings in mind. This can drive out the enjoyment factor for those doing the work, resulting in errors, burnout and turnover. Gamification is the application of game mechanics to non-game environments to motivate people and change behavior. Here we explore three techniques that will shift the focus to effectiveness, collaboration and creating more engaged, motivated workers.
Leveraging Mobility, Context and Communications Into Your Business Processes
15 March, 2012 (10:15 - 11:15)
A “perfect storm” of technologies are enabling radical new approaches to business processes. Mobility offers anywhere, anytime interactions. Context allows business, consumer, and analytics to drive personalization, location, and other specificity into applications. Communications allows flexible media choice and business process integration.
Managing Agile Processes
15 March, 2012 (14:00 - 15:00)
BPM delivers significant agility and the next generation of BPM through the use of an Intelligent Business Process Management Suite will deliver even more. Organizations will be equipped with technological features that will allow changes faster than ever. This will create emerging issues in managing all this agility effectively
