Summit Tracks
Track A: Building the Mobile Enterprise
Less than two years ago, the media tablet market did not exist. Yet Gartner predicts that in 2012 almost 100 million media tablets will ship worldwide. Many enterprise workers want to use these tablets in the enterprise, regardless of whether the enterprise supports a bring your own device (BYOD) policy. But the growth of media tablets is only the tip of the iceberg. Just below the surface lies a torrent of trends, including mobile application development, mobile security risk assessment, mobile device management evaluation, and wireless infrastructure investment. This track develops a deeper understanding of mobile trends, risks and rewards, and teaches you how to: build a flexible and secure mobile architecture, deploy virtualization and wireless technologies, mobilize commonly used off-the-shelf application, establish mobile policies and operational processes, and prepare for a future of pervasively mobile people, data, and applications. Key Issues: •What are today’s major mobile trends, and what impact will they have on my decisions? •What is the best approach to creating a flexible and secure mobile architecture? •How can I best address mobility issues that include virtualization, wireless and governance? •What future mobile trends and technologies are almost certain to will emerge and evolve, and how will they affect me?
Sessions
Inside the Mobility Tornado
20 August, 2012 (10:45 AM - 11:55 AM)
A broad view of mobility, with real-world examples, that creates a framework for the mobility track and outlines how the next four days will help you meet the mobility challenges facing enterprises. Key Issues: • Where are we now, how did we get here and where we are going? • What are the important trends that will affect us in mobile devices, infrastructure, security, performance and management? • How is the track organized? Which talks will cover the areas important to me?
Mobility and Consumerization
20 August, 2012 (01:45 PM - 03:30 PM)
(A2a) Mobility in the Age of Consumerization A recent field research study showed the impact of consumerization on mobility within the enterprise. Interviewees discussed topics covering governance, infrastructure, bring your own device, and security, to name a few. This session will cover the results of the research and recommendations for how to proceed in an era where IT has lost the reigns of control. Key Issues: • What are the current trends in mobility? • How has consumerization impacted mobility rollouts? • How should enterprises approach mobility? (Mike Disabato) (A2b) End-User Case Study: Beyond the Wireless Tether: An "Occasionally Connected" Architecture Northern Trust provides financial guidance to clients wherever they may be... and they may be anywhere. This makes a dependency upon live network connections undesirable, even impossible at times. This case study describes Northern Trust's strategy for delivering sensitive data in an occasionally connected world. Key Issues: • Determining the actual business requirements • Evaluating alternative mobility architectures • Handling data synchronization and security • Providing standard interfaces to consume data while connected (Chris Price, Enterprise Architect, Northern Trust) (A2c) The Big Tradeoff: Security Versus User Experience This session will examine the critical tradeoff between endpoint security and user experience. It will explain why the wireless network plays a key role in making this tradeoff, and the presenters will act out a heated and informative debate between a developer and his organization's security officer. • How does wireless transport affect security and the user experience? • What tilts the balance between more security or better user experience? • Can we enhance security AND have good user experience? (Eric Maiwald, Kirk Knoernschild)
Mobile Internet Access
20 August, 2012 (04:00 PM - 05:10 PM)
(A3a) End-User Case Study: BYOD in a Regulated Industry In a regulated industry, compliance requirements never go away. We will discuss the pressure to deliver a workable solution for employees at an acceptable cost while meeting our corporate concerns, all while new products and solutions arrive in a still-maturing market. Key Issues: • Drivers for change to our messaging platforms • Planning a move from a few Blackberries to a large BYOD • Picking a MDM that satisfies Corporate • Ripple effects to the intranet and legacy apps • Cost and support model • Concerns about uptake and employee work-arounds (John Kresic, Enterprise Architecture - Strategy Group, Progressive) (A3b) Providing On-Site Mobile Internet Access: Infrastructure Implications Employees and guests demand fully functional high performance Internet access for any device they bring in, but there can be obscure and unanticipated traps in providing that access. We'll discuss how the variety of devices, their limitations and application design can hit obstacles such as filtering, addressing, service quality, proxies and capacity. Key Issues: •Examples of issues and solutions • Impact of wireless Internet access on other business networks • Maximizing compatibility of user demands, system implementation and policy (Jim Berenbaum)
Roundtable: Secure Remote Access Programs and BYOD: Learning from Peers (For End Users Only. Pre-registration Required.)(Limit 2 roundtables per attendee) Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.
20 August, 2012 (04:00 PM - 05:00 PM)
The proliferation of nontraditional and unmanaged or lightly managed devices creates challenges for secure remote access programs. This roundtable will provide an opportunity for participants to share their challenges and lessons with peers in other organizations.
Mobility Reference Architecture Part 1: Foundations
21 August, 2012 (08:30 AM - 10:15 AM)
(A4a/B4a) How to Architect Your Mobile Solution This session explains why enterprises should treat mobility as an architectural challenge and what it means to create an endpoint independent mobile architecture. The session will describe the various issues that a mobile architecture must address. It will explain how the sessions that follow will help the attendee understand how to create a mobile architecture. Key Issues: • What does it mean to create an endpoint independent mobile architecture? • What are the key issues that a mobile architecture must address? • What methodology should enterprises use to create their own mobile architecture? (Paul DeBeasi) (A4b/B4b) How to Build a Mobile Solution – A Moderated Debate Enterprises often organize their people into functional silos. This structure makes it difficult to creatively solve mobility problems. This session will illustrate these difficulties by watching Gartner mobility analysts battle with each other as they attempt to solve a real-world mobility challenge. Key Issues: •How does organizational structure affect the ability to create optimum mobility solutions? • Why does mobility inherently cause internal enterprise conflict? • How should enterprises deal with mobility conflict? (Chris Howard (Moderator), Eric Maiwald, Kirk Knoernschild, Jack Santos, Michael Disabato) (A4c/B4c)End-User Case Study: Growing from 1 to 100 Enterprise Apps: Practical Lessons Creating your organization’s first Enterprise mobile app can seem daunting: build vs buy, multi-device compatibility, native vs HTML5 – the list of choices to make is long. Building your organization’s 100th mobile app is a little less daunting, but you’ll only get there if you make some smart investment choices early in your app development program. In this session, you’ll hear practical lessons from an organization with 44,000 mobile devices, 110+ internal mobile apps and aspirations for more. Topics will include: • Build vs Buy for Enterprise mobile apps • Where to invest your (limited) IT dollars for maximum mobile app impact • The role of cloud (IaaS, SaaS) in fast/cheap/easy mobile app development (Paul Lanzi, Mobile Application Team Manager, Genentech)
Mobility Reference Architecture Part 2: Information and Apps
21 August, 2012 (10:45 AM - 11:55 AM)
(A5a/B5a) Data Mobility and the Information Requirements for Mobile Solutions Mobile computing is rife with contradictory considerations and competing priorities. Information requirements are the beginning of an approach that balances all aspects of mobile solutions. Decisions regarding wireless infrastructure, security, application development, user experience, deployment, support, maintenance and management and governance all hinge on the information-related requirements. This presentation explains how to use information requirements as the logical first step in designing any successful mobile solution. Key Issues: • What is the best way to collect requirements for mobile solutions? • We need to implement a mobile solution, but where do we start? • How do we decide what we should do with the data in our mobile solution? (Lyn Robison) (A5b/B5b) Mobile Application Architecture – Assessing the Options Resident mobile applications (RMA) provide an excellent user experience. Mobile Web applications (MWAs) increase portability. Toss in virtualization solutions that provide instance access to existing applications and identifying the ideal alternative is a paralyzing decision. A decision-making framework will help you determine the optimal approach in choosing the right mobile application architecture. Key Issues: • What are my mobile application architectural options? • What are the strengths and weaknesses of each approach? • When should I use virtualization versus developing a custom-built application? (Kirk Knoernschild)
Mobility Reference Architecture Part 3: Understanding Risks and Business Case
21 August, 2012 (01:45 PM - 03:30 PM)
(A6a/B6a) Security and Identity Considerations for Mobility This session discusses the intertwined requirements for security, data protection and identity management. The options for managing the risk associated with mobile devices storing and accessing sensitive information and applications will be described and analyzed for their impact on the mobile strategy. Key Issues: • Control options for sensitive data on mobile devices • The extent to which identity controls can be incorporated into device protection • The relationship between security, device management and application architecture (Ian Glazer, Eric Maiwald) A6b/B6b) Choosing the Right Mobility Management Options Mobile device management has become a critical service for IT departments needing to manage the increasing number of smartphones and tablet devices entering the enterprise. Mobile device management systems facilitate policy setting, enforcement and support of mobile devices. This presentation is designed to be a guide in selecting a mobile device management. Key Issues: • What method of segregating enterprise and employee data is used? • Will the mobile device management system significantly alter the user experience on the endpoint? • What kind of internal “app store” is provided? (Michael Disabato) (A6c/B6c) The Boss Wants a Mobile Business Case! What’s That? In this profit- and expense-driven world, you can’t go to the bathroom without a business case to support you. What is a business case? And how does a mobility solution fit? Key Issues: • How does mobility affect my IT processes? • How do I establish mobile policies (e.g., Bring Your Own Device)? • How does mobility affect my organizational structure? • How can IT provide acceptable performance on mobile platforms, at an acceptable cost? • How do I justify my mobility strategy? (Jack Santos)
Mobility Reference Architecture Part 4: The End Game
21 August, 2012 (04:00 PM - 05:10 PM)
(A7a/B7a) End User Case Study: Secure Data Access Through A Mobility Gateway As hand-held devices become the primary endpoints for a mobile work force, the enterprise must address how to securely distribute sensitive data to those devices. The architectural approach used by Eli Lilly relies upon a secure mobility gateway. The gateway enables iPad/iPhone access to web services in SAP and Microsoft while providing enterprise security. This session provides an overview of the architecture and lessons learned. (Thomas Nienhaus, Consultant, Eli Lilly & Company) (A7b/B7b) Introduction to Gartner Mobile Reference Architecture This session ties together all of the important concepts introduced on this day of the conference. It also introduces the new Gartner mobile reference architecture and explain how attendees can use this reference architecture. Key Issues: • What is the Gartner mobile reference architecture? • How can attendees use this architecture to create mobile solutions? • Where can attendees get more information about the architecture? (Paul DeBeasi)
Client Virtualization
22 August, 2012 (09:15 AM - 11:00 AM)
A8a) Client Virtualization: Tales From the Trenches Between March and April 2012, Gartner visited 20 innovative organizations and gathered deep insights into how they are radically changing their approach to desktop and application delivery. Attend this session to learn: • How and why your peers are leveraging client virtualization in meaningful ways • Field-proven techniques for supporting an increasingly mobile workforce • Desktop virtualization’s best and worst practices • Requisite organizational structure and process changes that were fueled by desktop transformation (Chris Wolf) (A8b) Vendor Debate: Is the Mobile Hypervisor the Right BYOD Approach? Rivals VMware and Citrix battle it out on mobile hypervisor issues and what it all means to smartphone users. This spirited debate aims to answer the following questions: • What is the best approach to providing a great user experience and satisfying mobile security requirements? • Is the mobile hypervisor the best and most secure means to support mobile phones? • Is it overkill for the mobile user and will other alternatives rule? (Javier Soltero, CTO, SaaS and Application Services, VMware; Tobias Yergin, Principal Mobility Strategist, Citrix; Gunnar Berger (moderator) (A8c)End-User Case Study: Mobility: At the Speed of Hertz NeverLost® Consumer appetites for built in, beamed in, and brought in services in our vehicle are changing the experience we expect in our rental cars. Vehicle connectivity and mobile devices have set the expectation for downloadable content from the cloud. Learn what Hertz NeverLost is doing to give our customers the tools they need to stay productive on the road. See how we approached the problem of how to Plan Save & Go the instant you get into your rental car. (Linda Senigaglia, Senior Director of Product Marketing, Navigation Solutions)
Wireless Networks
22 August, 2012 (11:30 AM - 12:40 PM)
(A9a) The Wireless Network: Your Weak Link Wireless performance is an issue for applications and the Web. This session presents data on the performance of wireless, then provides detailed technical recommendations to improve performance on wireless LANs and wireless WANs (cellular) by use of WAN performance optimization technologies and by improvements to the wireless network and to the design of mobile applications. • What is actual WLAN and cellular performance? • How can network design improve that performance? • How can application design handle that performance? (Eric Siegel) (A9b)Reshaping Enterprise Wireless Networks: Voice and Video Over WLAN The use of smartphone and tablet devices to access enterprise communication applications is driving new requirements for WLAN infrastructure. With mobile UC applications, these devices have become voice and video communication endpoints, placing more stringent bandwidth management and handoff requirements on WLAN systems. • What is driving voice and video over WLAN requirements? • How do real-time communications impact WLAN systems? • What should an enterprise do and look for from vendors? (Mark Cortner)
The Mobile Worker
22 August, 2012 (02:30 PM - 04:15 PM)
(A10a) Making It Work: Identity and Mobility The integration of mobile devices into the existing IT fabric — particularly identity management — is challenging because of product maturity and increased complexity. This session will explore the authorization and authentication capabilities within mobile device and credential management solutions, as well as their integration with enterprise identity management components. Key Issues: • What is the state of the art of authorization management? • What are the best authentication choices for mobile devices? • What is the impact of NFC-enabled smartphones in the enterprise? How will the enterprise leverage NFC? (Mark Diodati) (A10b) Anytime/Anywhere Work: Who's Your Boss, and Where's Your Office? Life was simpler before the electronic leash. Be at your desk by 8 a.m., leave by 4 p.m. Now your boss is the person you teleconference weekly and touch twice a year. Block your calendar or expect a call from Hong Kong at 2 a.m. What are we seeing in client companies? What are the sociological implications for how you do your work? Key Issues: • The key trends impacting the nature of work • How anytime-anywhere impacts your job and your company’s culture • Landmines, traps, tips and techniques to work effectively in “New school IT” (Jack Santos) (A10c) Creating a Bring Your Own Device Policy The consumerization of IT has had its greatest impact on mobility. The iPad triggered a revolution in the tablet marketplace, sparking a consumer-driven revolution. End users continue the push to allow their own devices on the enterprise network. This presentation outlines how to establish a BYOD and the issues that may accompany it. • Is BYOD a fad or significant trend? • What are the key components of a BYOD policy? • How will a BYOD policy impact our security posture? (Michael Disabato)
Mobility: Connectivity and Storage
22 August, 2012 (04:45 PM - 05:55 PM)
(A11a) How Should Enterprises Select an In-Building Mobile Cellular Solution? Providing in-building mobile cellular connectivity has become critical, yet carrier coverage is often problematic within buildings. The solutions and technologies used are often outside of common IT expertise. We’ll explore various requirements and solutions in the context of a diverse and rapidly changing carrier environment. Join us to see a path for making this critical decision. Key Issues: • How to deal with multiple carriers • Accommodating changing cellular technologies • Selecting among implementation options (Jim Berenbaum) (A11b) Mobility’s Hidden Impact on Storage Architecture and Costs IT organizations are deploying server-hosted virtual desktops (SHVD) solutions to address the growing demand for mobile devices such as thin devices, tablets and smartphones. Balancing storage performance, scalability and cost will have a direct impact employee productivity. This presentation will discuss storage architectural best practices and the associated costs supporting a mobile architecture. • Why is storage a challenge for SHVD? • What does a storage architecture for SHVD look like? • How can enterprises control storage costs? (Matthew Brisse)
Mobility Case Studies
23 August, 2012 (08:30 AM - 10:15 AM)
(A12a) End-User Case Study: Virtual Desktop: A Seattle Children’s Story Seattle Children’s Hospital has implemented an award winning desktop virtualization program, to provide faster, more mobile, and fully transparent computing experience for doctors, nurses, and providers, resulting in increase patient care. We deliver ~400 applications, to any device, any time, literally saving lives when seconds count. Learn why the industry considers Seattle Children’s Hospital as a best practice for desktop virtualization, delivering operational and IT efficiencies, while reducing cost and improving performance. (Wes Wright, VP and Chief Technology Officer, Seattle Children’s Hospital) with Matthew Brisse (A12b) Industry Point of View: Mobile Payments: The Future of Your Wallet The future of mobile payments is taking shape right now. What are the key players – Apple, Google, PayPal, Square, the banks, and the ISIS consortium of wireless carriers – doing to make m-payment transactions easy, secure and sticky for customers? Is the wallet going away? What are the options for the point-of-sale merchants? Which technologies are in place – NFC, SMS, Web/WAP – and which will win? Where in the world are m-payments being used successfully right now? What are the implications for the CIO or CTO: Where should they think about investing resources? Through case studies, analytics and forecasting, we’ll look at the land grab taking place in this emerging trillion-dollar industry. (Dan Keating, CTO, Catalyst Inc.) (A12c) Industry Point of View: Smart, Hyper-Connectivity...Future of Machine-to-Machine Propelled by advances in mobile communication technology, connectivity between pretty much everything in the physical world is set to undergo a revolutionary transformation. Throw in the evolution of sensor and analytics technologies, and the smart hyper-connected world of “Minority Report” is fast becoming a reality. So how far is this future, really? And what does this future mean to us? Are we ready for this next frontier of connectivity? (Sanjay Khunger, GM Fellow & Chief Technologist, OnStar)
Mobility Futures
23 August, 2012 (10:45 AM - 11:55 AM)
(A13a) Industry Point of View: A Future Look at the Emergence of Hot Spot 2.0 This session will look at the Hotspot 2.0 industry standard (WFA- Passpoint) and the technologies behind HS2.0, status of HS2.0 market adoption and what new mobile experiences it will enable. The mobilization of the internet is driving the convergence of our mobile WiFi data world with our mobile cellular world. In this new world the mobile internet is increasingly becoming a utility where we need to move securely and seamlessly between these two networks. One of the goals of HS2.0 is to provide in an interoperable WiFi authentication standard to enable this seamless experience. The other goal of HS2.0 is to enable a new mobile indoor experience with local service discovery. This session will look at a world where mobile internet is becoming the fourth utility. (Bob Friday, Cisco) (A13b)Mobility: Where Do We Go From Here? This capstone presentation summarizes where we have been on our mobility journey over the past four days. It also presents a vision for the future of mobility. Key Issues: What have we learned over the past four days? • How can enterprises best use the mobile reference architecture? • What is the future vision of enterprise mobility? (Paul DeBeasi)
