Sessions By Type
Typically presented by non-Gartner industry leaders, these plenary sessions are designed to be entertaining and thought-provoking.
Gartner Opening Keynote: Understand. Engage. Deliver. Earning Customers for Life
01 May, 2013 (08:30 AM - 09:30 AM)
Empowered customers with elevated expectations are stimulating new ways for organizations to compete and build lasting profitable relationships. Organizations want to know how to capitalize on this shift while still leveraging past customer relationship management investments. This keynote will discuss how to build customer relationships that last and create value for the customer and the organization, how to use a growing supply of data to understand customers better, how to better engage customers at the right time and with the right messages, and how to pull it all together to deliver great customer experiences that benefit the customer and the organization. Then join Gartner and 1to1 Media as we recognize and celebrate the winners of the 2013 CRM Excellence Awards. Don't miss this opportunity to meet these award-winning organizations and learn what makes their CRM programs successful.
Gartner and 1to1 Media CRM Excellence Awards
01 May, 2013 (09:30 AM - 09:45 AM)
Gartner and 1to1 Media will recognize and celebrate the winners of the 2013 CRM Excellence Awards. Don't miss this opportunity to meet these award-winning organizations and learn what makes their CRM programs successful.
Guest Keynote: Erik Wahl, The Art of Vision
01 May, 2013 (11:30 AM - 12:30 PM)
As the business landscape changes, leaders must foster a steady stream of disruptive strategies and unexpected solutions to stay ahead. To thrive, executives and entrepreneurs need to rethink the habits that have made them successful, and challenge the conventional wisdom and industry models that have defined their world. Through this entertaining keynote, we uncover new ways to make your organization more creative, innovative and profitable. But, more so, we help your employees to see the need to become better storytellers within and outside your organization.
Gartner Keynote: Creating a Digital Edge in Your Enterprise
02 May, 2013 (04:30 PM - 05:30 PM)
How will digital technology support growth? It is a question every business and technology executive must address. The answer is to create a digital edge, one that turns customer experience and value into company revenue. New combinations of digital and physical resources create the type of customer experiences that support a real digital business model. In this keynote we will discuss: -What is digitalization and how does it build on the Internet of Everything? -Where are the opportunities to create digital value? -Who is showing the way to create revenue from digital resources? -How do you get real business results?
Gartner Keynote: What to do Monday
03 May, 2013 (11:30 AM - 12:15 PM)
When you get back to the office you will have key project and priority decisions to make based on the information at this event. How should you consider and prioritize what to do next?