Sessions By Type
Typically presented by non-Gartner industry leaders, these plenary sessions are designed to be entertaining and thought-provoking.
Keynote: Gartner Opening Keynote: Thriving in the Digital Age and the Customer-Driven Enterprise
19 May, 2014 (08:00 AM - 09:15 AM)
Creating a customer-driven enterprise in the digital age comes with a unique set of challenges. New technologies are arriving faster than organizations can absorb them, and customers have taken control of their own experiences. This environment is creating technological as well as cultural imperatives for enterprises and their leadership. This session looks at how organizations are changing in order to meet these challenges and thrive.
Keynote: Customer Engagement in the Digital Future
20 May, 2014 (08:15 AM - 09:15 AM)
This presentation highlights how technology will change customer engagement and what enterprises should do about it. Big data, mobile, cloud, social, and other technologies will change how customers expect to be engaged. This will require enterprises to change how they sell to, interact with, and serve their customers.
Keynote: Where Good Ideas Come From: The Natural History of Innovation
20 May, 2014 (05:00 PM - 05:45 PM)
In this presentation, Steven Johnson addresses an urgent and universal question: What sparks the flash of brilliance? How does groundbreaking innovation happen? Answering in his infectious, culturally omnivorous style, using his fluency in fields from neurobiology to popular culture, Johnson provides the complete, exciting, and encouraging story of how we generate the ideas that push our careers, our lives, our society, and our culture forward.