The conference topics were very relevant to the practice we are setting up in our organization. The speakers were excellent and were able to articulate their expertise and answer questions very well.
- Senior Enterprise Process Architect
- Daiichi Sankyo, Inc
Attended Customer 360 Summit before?
WHAT'S NEW IN 2013
You'll find fresh, new insight in all track sessions. In addition here are some new features for 2013:
- Just-released Gartner research on customer service and support, customer experience, marketing, sales and analytics, vision and strategy.
- A deeper dive into the critical skills required to create a truly customer-centric enterprise
- More Gartner analysts on-site — 22 total — available for more analyst one-on-one sessions
- New CRM vision and strategy track providing you support to deliver superior customer experiences at every touch point
- Pre-event CRM "boot camp" covering basics for those starting out in CRM
- Analytics, mobile and social in every track keeping you up to speed on the latest developments
- Next-generation thinking that will shape your CRM strategies going forward
- A record number of Summit solution providers, including 25 new companies
- New San Diego location and venue
ALUMNI BENEFITS
As an alumnus, we recognize your ongoing commitment and loyalty to Gartner Events. There are number of benefits available to our returning delegates:
- Priority booking for analyst one-on-one consultations from March 20 to April 3 (two weeks prior to general population)
- Alumni exclusive book signing with guest keynote, Erik Wahl, Graffiti artist, author, entrepreneur and philanthropist
- And more! Stay tuned for additional on-site benefits
